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iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 hours
1,456 reviews
Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered
One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto
When glasses were not as specified, proper glasses were made to my satisfaction. However I would like receipt for insurance purposes. Thank you.
Very reasonable price for 2 glasses. But one of my spectacles does not fit properly because of its shape. Other one is really good. I love that one.
My all-time favorite place to shop for my glasses. Reasonable price, quality product, and great service.
There was a size issue and they asked me to send it back and assisted me to shop for a bigger size.
I am very happy with the service.
We have used ilook several times and are always happy with the results therefore we keep coming back.
The order process was not as intuitive user interface as I expected.
Had a minor issue placing the order the customer service was amazing and got me set up.
Very easy to try on lens with camera feature on phone. Simple enough I could order on my phone! Lovely experience and quick turn around. Glasses are great quality and amazing price point.
I knew they might not come out right, but it was not manufacturing issue just my face is small and nose is too so alignment is off.
The prescription doesn't appear to be exactly like my Optometrist's glasses. The offer stated free Aviator glasses... which we did not receive.
Thank you for reaching out.
We are absolutely happy to assist regarding your order.
Regarding the free aviator sunglasses, you did not get them because the promo code that you applied in your order is BOGO25EX which gave an additional 25% discount on top of the BOGOFREE discount. To take advantage of the free aviator sunglasses, you would want to apply BOGOFREESUN code. This BOGOFREESUN code no longer offer the additional 25% discount. Unfortunately, only one promo code can be applied per order.
We will send you a private message so we can talk more about it. Talk to you shortly!
Fast and Easy to use website and delivered as promised. I have ordered multiple times and I've been happy with each purchase.
Third time ordering from ilook and have never been disappointed! Love the glasses and delivery is fast!
I love shopping at iLookGlasses. Love the feature of trying them on before. Excellent customer as well.
I love my glasses from ILookglasses. In fact I bought my last 5 pairs from there. My face is small and I used to have trouble finding glasses that were the right size, but they carry extra small and small frames in all different styles. I also like that they have a virtual try on feature.
Great customer service. Great glasses. I got 2 pairs for a great price. I like having variety. Thanks
Relatively easy to complete ordering process. Quality product. Good client follow-up. Would recommend iLook to others. Steve
Thank you for reaching out!
Which part is it that you do not understand?
We will send you a private message so we can talk more about it.
We look forward to your response soon!
I sent a email to exchange my glasses ( bit too big) and the sweet assistants told me to pick another frame.
Easy! I recommand
Super easy & great options to choose from!
They arrived quickly, and even tho my color choice wasn't available the other color worked great.
Always a great experience! I was hesitant to order online but they make the experience easy. Communication with customer is great!
Horrible, the ordering was quick and nice in delivering, but the glasses are just for reading and only near, not far
Thank you for your comment. We do continue to strive to provide better products & services to our customers.
We can see that you ordered Single Vision Reading glasses. That is the reason that you can only use your new glasses for reading.
To be able to use your glasses close and far, you would want to order either Progressive Glasses(providing smooth transition from distant vision, intermediate vision to near vision), or, Bifocal Glasses(two fields of vision – the majority of the lenses to see far, typically for Distance vision, and the half-moon shaped area, visible line, for reading purposes.).
We have sent you a private message, as well as emails regarding your order and we are waiting for your response. Please do not hesitate to let us know if you have any other concerns at all. We will be happy to assist!
Needed to hold the order until an eye exam. Customer care dept managed the order process efficiently and all went smoothly.
Efficient and helpful.
Great quality, sturdy, and stylish frames.
No issues with lenses.
Customer service is very helpful, kind and accommodating.
Great low prices.
Very helpful and accommodating. I was assisted with sincere concern.
One of a kind service, which is rare to find these days.
Got exactly what I wanted for exactly what they said it would cost. Delivery was quick and efficient and the staff were very helpful.
Very good experience really like my new glasses from start to finish the people were very positive i had my glasses in a week
It was very good. Much less complicated than expected. Shipping was a tad longer than expected but was happy when they arrived.
Horrible. My glasses were plastic and huge. Pertscription was really off.sent back and no refund yet
Thank you for reaching out through your comment.
We do offer a one-time exchange or a refund for your purchase that do not work well for any reason.
You mentioned that you sent back and no refund yet. We typically provide a prepaid shipping label with Return Merchandise Authorization(RMA) number for returns. Unfortunately, we cannot find your return request nor your return anywhere here on our end. Kindly send us an email at iLook@iLookGlasses.ca with the tracking number of your return so we can better assist you?
We look forward to hearing back from you soon.
Easy to work with and happy with results. Glasses look great and enjoying having them to use each day.
Gain trust and grow your business with customer reviews.
Thank you for reaching out! We do continue to strive to provide better products & service to our customers.
We will send you an email with a copy of your invoice shortly.