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iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 hours
1,456 reviews
Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered
One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto
Online great, price great, received products not so great, quality of frames flimsy and not what I order.
The glasses frame were comfortable as expected, the lens were nice and clear. Well packaged and fast delivery.
Made mistake in dealing with them they sent me 2 pairs of sunglasses which is what I really did not need
It was very easy to use. The glasses came very quickly and the quality was very good for the price. Very good place to buy your glasses from.
I can't see clearly out of these specs. No problem with my other glasses. Same prescription, different supplier.
I'll be returning them
Thank you for reaching out!
We are happy to assist with your return request. We have sent you an email with the detailed shipping & return instructions.
We will process your return as soon as we receive it and you will be notified via email.
Very happy with my glasses and how quickly I received them. The free upgrade to blue blocker lenses was an added bonus.
Filters wouldn't work on my iPad, but otherwise all was good!
Unfortunately didn't have my favourite style anymore but overall a good experience. Chat support was almost immediate. Incredible pricing.
Unfortunately didn't have my favourite style anymore but overall a good experience.
I ordered 3 pairs of glasses now. I am very pleased with the quality of the frames and lens. Great price will be ordering from iLookglasses's.
Was also surprised how quickly I received my prescription glasses. Will definitely order fro here again.
Repeat customer, smooth process with some checks in place to verify possible mistakes. Fast and easy
Very pleased. Delivery was just over a week. Prescription as ordered. Great value for quality of eye wear.
Great service overall - they always double check to make sure I have entered the right numbers for my prescription.
Lenses continue to pop out,frames feel flimsy and loose.Eye prescription is correct.Low price low quality.
Thank you for your comment. We do continue to strive to provide better products & services to our customers.
Your replacement glasses are currently underway. We will continue to communicate via email/phone regarding your order soon.
The Customer Service representative was very pleasant and provided assistance in selecting a different brand of glasses.
Hard time doing it last night through facebook but ok today on computer
The price was right but the quality of the frame wasn't too strong. Overall they are very nice and light
Very happy that they fit perfectly and satisfied with the pair I ordered
Great service, they're quick to produce your glasses. Easy and fast experience when dealing with ILook!
The lenses went up a lot and I was disapointed I could not fill my order for prescription sun glasses
Fpr a reasonable price
Lots of choices, and realy like the ones I picks.i like the color and fit nice my face.my next one still be I look glasses.
I have now bought several pairs of glasses through ilook glasses and the service is wonderful as are the glasses! Loyal customer!
You have provided excellent service, products and prices.
Your website was continually dysfunctional for 2 days with regard to the bifocal screen option. I couldn't order bifocal lenses.
Your website is terrible for reviewing an order before the last step. To check the frame colour, I had to start over again! --- several times.
With frequently changing prescriptions over several years, until I underwent cataract surgery, I was very pleased with the frames and lenses I obtained from ILook.
A prescription error made by the optometrist on one occasion was quickly resolved by ILook.
The lenses were replaced at no charge.
Very satisfied-will continue using the service-I been dependent on glasses for forty years
I was very Satisfied with my purchase. Will buy again.
Gain trust and grow your business with customer reviews.
Thank you for reaching out.
It was nice speaking with you! We understand that you have mistakenly ordered the tinted sunglasses lenses.
No problem, we offer a free exchange(https://www.ilookglasses.ca/Satisfaction) so you may return them back to us for lens replacement with the correct lenses that you want for them. We will take care of the shipping back & forth!
We will continue our conversation via email regarding your request for lens replacement.