• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
286
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user couturei
Canada
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Mes lunettes ont arrivé avec la mauvaise prescription (beaucoup trop forte) et impossible de faire un retour vu que l'accès à mon compte est bloqué. Perte totale de 180$

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Merci de nous avoir contactés!
Nous sommes absolument ravis de vous aider concernant le problème de vos nouvelles lunettes. Nous vous avons envoyé un message privé, ainsi que des e-mails, et nous attendons votre réponse. Avez-vous reçu nos messages? Nous vous enverrons un autre e-mail de suivi afin que nous puissions parler davantage de votre commande et être en mesure de mieux vous aider. Nous espérons avoir de vos nouvelles bientôt.

Thumbnail of user patricks1807
Canada
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Bonne validation de la prescription avec le suivit. Rapidite de traitement et reception de la lunette a la maison. Prix imbattable et monture qualité standard

Quality
Thumbnail of user caridadm15
Canada
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Bien satisfaites du service, à refaire une prochaine fois si le prix sont abordables comme cette fois ci!

Quality
Thumbnail of user carolinet263
California
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Livraison rapide, prescription parfaite et lunettes de très bonne qualité, je recommande fortement.

Quality
Thumbnail of user michelinej5
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

J'ai reçu des belles lunettes mais elles ne sont pas tout à fait assez larges pour mon visage.
Je devrai mesurer mieux lors d'une prochaine commande.

Quality
Thumbnail of user chantalg63
Canada
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Très satisfaite. Très jolies lunettes. Je référais une commande sans hésiter.

Quality
Thumbnail of user annipierh
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Reçu les verres teinté pour écran bleu mais je ne les voulait pas

Il fallait que je retourne les lunettes mais je ne voulais pas passer plusieurs semaines sans lunettes
J’ai finalement commandé une autre paire ailleurs

Service
Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Merci pour vos commentaires. Nous continuons à nous efforcer de fournir de meilleurs produits et services à nos clients.
Selon le suivi, vos lunettes de remplacement ont été livrées à votre adresse. Assurez-vous de nous contacter si vous avez des questions ou des préoccupations. Nous serons heureux de vous aider!

Thumbnail of user jocelynr122
California
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Je suis satisfait du service rendu ainsi que pour les lunettes. Merci!

Quality
Thumbnail of user viridianaa5
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Buen producto, calidad y precio! Lindos armazones

Quality
Thumbnail of user daveo606
Canada
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

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Company Representative

Thumbnail of user emilyd826
Emily D.
Typically responds within 3 hours

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