• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
285
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

Rating

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Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user viviang54
Canada
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

I've been buying glasses else where and been paying too much and i'm glad i found your site on fb. Since i saw your site i bought 3 glasses for myself and 3 for my sons and I paid less. I wish you guys have safety glasses too.

Quality
Easy to use
February 27th, 2024
Verified site experience
• Previous review
Thumbnail of user anitaw400
Canada
1 review
0 helpful votes
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April 19th, 2024
Verified purchase
• Updated review

Fantastic shopping experience and lightning fast delivery! Would recommend iLook to anyone looking for new glasses and isn't interested in paying an arm and a leg for designer frames

Quality
I love iLOOKGLASSES!
January 15th, 2023
Verified site experience
• Previous review
Thumbnail of user erins1030
Canada
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I have a really small face, so have a hard time finding glasses that fit. The ones I picked fit me perfectly!

Quality
Thumbnail of user aprilr522
Canada
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Quick and easy absolutely love the glasses high quality and trendy

Quality
Thumbnail of user stevens3953
Canada
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Really happy with my glasses. Work great and look good too. Excellent quality and price.

Quality
Thumbnail of user daves2143
Texas
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

So far it's been great thanks for all the glasses for a cheap price to my door compared to dealing with in house Eyewear dealers 5 pairs for 500. Can't complain about that especially in today's economy thanks again

Quality
Thumbnail of user angeliqueh48
Canada
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase
• Updated review

Nice options, like the try on. Received product in good time, nice case and cloth. Frame of one light weight but can see as expected (quality matches price). The other pair the frame and nose piece do not work with my prescription which I there was no way I would know that when ordering. The "guaranteed return" is not true - there is an automated response to keep trying and make them work.

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for reaching out. Your words are important to us as we continue to strive to improve our product & services.
We determine possible solutions for each type of issue with the glasses. If the steps provided do not fix the issue, we do offer Satisfaction Guarantee.
We were also waiting for your response to our email regarding your new frame choice, then we will make your exchange order.
We will send you a follow-up email and continue with our conversation there so that we can talk more about your return/exchange order.

Nice options, like the try on
November 24th, 2023
Verified site experience
• Previous review

Nice options, like the try on. Good filter

Thumbnail of user georgen917
Canada
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

It was very easy to order my glasses. I had doubts on how to apply prescription but ilook was very helpful. Thanks.

Quality
Thumbnail of user angelac2726
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I have never ordered glasses online before - they look amazing! GREAT price for 2 pairs! Highly recommended!

Quality
Thumbnail of user carolynh1538
Illinois
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Great site, easy to use. Friendly service! I have used them 4 times now and I will be using them in the future. Can't beat the quality and price :)

Quality
Thumbnail of user jamesc7147
Canada
1 review
0 helpful votes
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February 27th, 2024
Verified purchase
• Updated review

After much frustration with the website and some help with customer service i did manage to get some glasses ordered. Within 2 weeks they were scratched. They were not dropped or abused in any way during this time. I used only different cloths to clean them. Essentially i can only deduce that the scratch resistant coating is ineffective, poorly done, or non-existent. The lenses are always dirty, they seem to attract and hold dirt. The transition is a little high but i've managed to adjust, which means the frames don't sit in the best position. They will be my back ups once i purchase another set of glasses. Somewhere else.

Quality
Website not very customer friendly
December 28th, 2023
Verified site experience
• Previous review
Thumbnail of user annettew387
Canada
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Quick, easy to understand and navigate!
This was my first experience with iLook. I was happy with the selection, the ease in which to use the website and the "try on" feature. I would recommend iLook.

Quality
Thumbnail of user paulb5222
Canada
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

Bought two pairs of glasses
One is great...the other one needs adjustment at a local glasses shop...they don't fit, arms are too loose...I can't wear them until adjustment made.

Easy peezy
March 1st, 2024
Verified site experience
• Previous review
Thumbnail of user warrend186
Canada
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I've bought glasses from I Look 3 times over the last few years Good selection always at a good price, Fast delivery, someone to talk with, They even contacted me to clarify an order that I had made a mistake and corrected it before they manufactured them.

Quality
Thumbnail of user wendys1539
Canada
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I accessed your chat service while shopping and it was very helpful

Quality
Thumbnail of user davidl5732
Canada
1 review
0 helpful votes
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February 25th, 2024
Verified purchase
• Updated review

Need more options for frames as that seams to be the one problem with Ilook. Staff, and the process is 10 out of 10. I get my order reviewed and sent fast and never have I had issues with them. I would like more options however

Quality
Easy and fast
May 17th, 2023
Verified site experience
• Previous review
Thumbnail of user jamesm9975
Canada
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

In the last year I bought 4 pairs of glasses two of them are broken. I contacted iLookGlasses to repair the first pair that broke and got jerked around. All they wanted to do was sell me a new pair of glasses, when I just needed a replacement temple. When the second pair broke I didn't even bother wasting my time contacting them.

Thumbnail of user martaw14
Canada
2 reviews
0 helpful votes
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March 8th, 2024
Verified purchase

Luje my franes, have received compoiments on bith. Great way to reduce cost of prescription eyeglasses. For the first time in my life, I have a glasses "wardrobe."Appreciate the verification of my unusual prescriotiin before proceeding with the order

Thumbnail of user alexandrad318
Canada
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Shopping experience was seamless. If there any issues, customer service reps were incredibly helpful, kind and time efficient. I've ordered 6 pairs of glasses so far and intend in buying more through your site. Thank you!

Quality
Thumbnail of user dionc38
Canada
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Quick and easy shopping. Fast service and very affordable glasses.

Quality
Thumbnail of user veronikag22
Canada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Loved the process. It was very easy, simple process. Quick responses if communication through email is required. They glasses arrived quickly. Very happy and satisfied.

Quality
Thumbnail of user patriciam5413
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Frames came quickly in the mail and quality was fine. Was disappointed with colour difference

Quality
Thumbnail of user davidr6977
Canada
1 review
1 helpful vote
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February 26th, 2024
Verified purchase

The entire process of selecting and purchasing the glasses was as simple and smooth as possible. The selection of styles, and options for the glasses was excellent, and making the choices was simple. Adding my prescription was an easy upload. The order was placed on a Wednesday, the order shipped Friday and they were delivered Monday, incredibly fast. The glasses themselves are good quality and the optional features all correct. It couldn't have gone better!

Quality
Thumbnail of user evelinep10
Canada
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase
• Updated review

Have used ILook several times. Always have had great service. They are very fast with turnaround time. I had made a mistake when inputting my script and the very next day they sent an email saying that they noticed it was different from my first & they wanted to verify what I wanted. As far as I'm concerned they went over & above. I highly doubt any other company would have some the same.

Quality
Definitely Affordable
January 11th, 2023
Verified purchase
• Previous review

Placed my order & received my 2 pairs of glasses in less than a week. They were a perfect fit. I can't believe I got 2 pairs of glasses for $100.

Quality
Thumbnail of user crystalb1008
Canada
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

This was my second time ordering! Amazing prices, and great customer service, I moved since my last order and my prescription changed, instead of just going ahead and blindly filling the order, they took the time to email me to confirm the changes!

I even got a surprise blue light filter upgrade!

Quality

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Company Representative

Thumbnail of user emilyd826
Emily D.
Typically responds within 3 hours

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