• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
285
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user pierrelucl3
Canada
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Je suis très satisfait de mon expérience. Bon produit, excellent service.

Quality
Thumbnail of user ioanniss28
Canada
1 review
1 helpful vote
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January 25th, 2024
Verified purchase
• Updated review

The frames are good quality and look great, better than the website pics.

I got free Aviators with my purchase but the website didn't let me add my prescription to it. I place the order and customer service emailed me to confirm another detail in my order. I mentioned the issue and they quickly added my prescription to the free Aviators.

I am very happy with my purchase and their service.

Quality
I received a free pair of sun glasses, but the website...
November 24th, 2023
Verified site experience
• Previous review

I received a free pair of sun glasses, but the website didn't give me option to add my prescription. I would have been happy to pay the charge to add the prescription.

Thumbnail of user alphonsel19
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Was able to send our prescriptions and they corrected any errors no problems. Good work!

Quality
Thumbnail of user nancies13
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I enjoyed the human help
She was polite and efficient
Got my glasses very quickly

Quality
Thumbnail of user dougr405
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Very pleased with service.Will purchase again.Will recommend to others.

Quality
Terrible,confusion,unable to buy what I needed
March 31st, 2024
Verified site experience
• Previous review
Thumbnail of user brucet476
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Always received prompt email replies from our questions and great service

Quality
I've ordered a couple of pairs the last few years and...
March 31st, 2023
Verified site experience
• Previous review

I've ordered a couple of pairs the last few years and have been completely satisfied.

Thumbnail of user nataliec872
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The frames did not hold up. I guess that's why they were cheap. Buyer beware

Quality
Thumbnail of user lydiar213
Canada
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I had ordered glasses from this company many times before and just really liked their style and prices. They were able to update my prescription and made all adjustments required.

Quality
Thumbnail of user ronh1337
Canada
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Great web page, I am 63 years old and could follow all the instructions to the end. There shipping was fast and product great.

Quality
Thumbnail of user ericb2909
Canada
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

I am a repeat client having now bought 4 pairs of glasses and two pairs of prescription sunglasses - The process was simple, the glasses were great and a fraction of the insanely expensives brand name glasses. My local shop quoted me $390+tax just for frames. I didn't even pay that for two full pairs.

Quality
Thumbnail of user timp960
Canada
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

I have been buying my glasses from this site for many years. Great selection, easy to order and fast delivery. That's what keep me coming back again and again.

Quality
Thumbnail of user gaylea92
Canada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

The practitioners and doctor were very professional and attentive with my appointment! My new glasses have great clarity and fit N I'm very happy with them!

Quality
Thumbnail of user patrickh1368
Canada
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Ordered from two other sites and this is the best. Personalized phone call to confirm order and yes an actual human was on the phone. The price and discounts can't be beat anywhere else for online ordering.

Now the best part is that the lenses are ground accurately and without any flaws.
My vision is now comfortable without any eye strain or headaches.

Sending all my friends here and educating them on saving money. Bought my first pair of glasses here in 2018 and they lasted till 2023. Still have them as a spare pair in my glove box.

Quality
Thumbnail of user amjada54
Canada
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

My whole family is using iLookglasses services. I referred lots of friends and they are also with iLookglasses. Great customer service, great qulaity products and reasonable rates.

Quality
Thumbnail of user mirandaj82
Canada
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

The glasses arrived very quickly and the quality is great! I'm very happy with what I received, considering the low price for both new prescription glasses and sunglasses. I will likely be ordering again in the future!

Quality
Thumbnail of user richardh4448
Canada
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

This is the 5th time I have used this company over about 8 years without any problems.

Quality
Thumbnail of user rickr1121
Canada
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Easy, quick and good prices. This was my 3 order over the past 5 years. Always great selection, great prices. Easy to use, try them on your own face...cant go wrong.

Quality
Thumbnail of user richardb5658
Canada
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Good customer service. The only thing I can complain about is the fact that they didn't have what I wanted in stock. I had to choose three time because my second choice was also out of stock. No big deal, I'm still satisfied with the end result.

Quality
Thumbnail of user sarab1071
Canada
1 review
0 helpful votes
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February 15th, 2024
Verified purchase
• Updated review

I have used this company for a almost 10 years now. I always recived good product and fast delivery. If they have questions, it's straight forward. 100% love them

Quality
Love them
January 14th, 2023
Verified purchase
• Previous review

I have been ordering them for years. Love the communication and the shipping time for my patcel are great. And the price is right!

Quality
Thumbnail of user scottb2976
Canada
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

Great prices, great frames, prescription is always accurate. Fast delivery. I only purchase my glasses from iLook.

Quality
Excellent product
March 6th, 2023
Verified purchase
• Previous review

Fast delivery across the country 5 days received my glasses. Very reasonable prices.

Quality
Thumbnail of user cathiem51
Canada
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Easy to use website! Easy to input your prescription, easy try on lens. All from the comfort of my couch!

Quality
Thumbnail of user trishw130
Canada
3 reviews
1 helpful vote
  • Send Message
September 21st, 2023
Verified purchase

They're diligent. If there's a question about your script or order they'll contact you right away.

I find the stock could be a little more stylish. Otherwise the prices, service and accuracy are top notch.

Quality
Thumbnail of user geraldineh154
Canada
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Clear to dark doesn't seem to work in the vehicle while driving during a sunny day. My husband noticed the lenses/prescription is a little fuzzy. We didn't notice this with the other on line glasses company we ordered from.

Quality
Thumbnail of user samf784
Canada
1 review
1 helpful vote
  • Send Message
October 17th, 2023
Verified purchase

I placed an order for glasses. Shortly after I received a call from a customer service representative wanting to confirm that my prescription changed from the last time and to confirm size of Frame. Based on previous orders, the frames I tried to buy were not going to fit, they recognized this and provided me with similar options but that would fit!
I then had a great experience exchanging one pair, not dur to quality, but simply did not look great.

Quality
Thumbnail of user cecf
Canada
1 review
0 helpful votes
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April 25th, 2024
Verified purchase
• Updated review

Fifth time buying maybe more, with the high cost of living it's a great choice.

Quality
Stop getting ripped off
June 12th, 2023
Verified purchase
• Previous review

Stop paying hundreds of dollars more for glasses at established big box dealers. Two pairs for 150$ plus free sunglasses.

Quality
Not as good as previously harder to navigate
June 11th, 2023
Verified site experience
• Previous review

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From the business

Company Representative

Thumbnail of user emilyd826
Emily D.
Typically responds within 3 hours

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