• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
285
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

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Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user christinak656
Canada
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Quick and easy! A good selection of styles to choose from and GREAT prices! I have a small face so it's hard for me to find theblatest styles that suit my shape. I love my glasses and they fit me perfectly. Prescription was right on

Thumbnail of user yoshearl
Canada
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Awesome. Hundreds of dollars saved from box store.my glasses are awesome. Communication with the company was excellent...shipping was fast...way better than the shops in Ontario...only buy our glasses from here...

Thumbnail of user johannet13
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

No more spending $1000 for a pair of prescription progressive lense glasses! Nope, instead I got two pairs of great quality glasses with progressive lenses and anti scratch, all for a whopping $339, including shipping! Wow! Thank you for these great glasses at affordable prices!

Quality
Thumbnail of user stephaniew2031
Canada
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I couldn't be any happier with my new glasses. I bought progressives and computer glasses and I am more than satisfied. The fit, the quality, everything about them is great. I will definitely be ordering again in the future

Quality
Thumbnail of user christalp12
Canada
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

The glasses that I ordered took the longest to arrive out of the 3 companies I tried out. Worst of all when I put them on they are blurry. I ordered 1 pair of progressives and 1 pair of single vision sun glasses. I can't see clearly from either pair. :(

The first time there was in issue before the order was processed the company was awesome. However when I attempted to chat with them today no one responded to me.

Service
Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for reaching out! We apologize for your missed chat. We were still offline when you sent your message.
We are absolutely happy to assist regarding the issue of your new sets of glasses. We sent you a private message, as well as an email, and we are waiting for your response. Did you receive our messages? We will send you a follow-up email so we can talk more about your new glasses and be able to better assist you.

Thumbnail of user beverleyg48
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I purchased these glasses for my brother in England. The website is easy to navigate and once I received my order I shipped them (reading glasses & sunglasses) to my brother. He has told me he is very happy with them. Thanks.

Quality
Thumbnail of user robw571
Canada
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

The staff is super to deal with. Great help every time I call and ilook is very easy to deal with. No hassles, no red tape or small print.
I order from ilook because the glasses are cheap and fairly tough. The arms on the glasses are sometimes loose from the factory and sometimes not, but for $50 glasses I can invest in a mini screwdriver just in case. Sometimes an ear pieces loosens up, but again, for $50 I don't mind a little maintenance.
I'm a Fab/Mec Teacher and my glasses are on and off my ears multiple times daily and they hold off the scratches pretty well and are holding together fairly well.
I'll keep going back, its too easy to buy glasses from them to go to another company.

Service
Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for your genuine comments. We highly appreciate it.
Please note that we do repairs and offer a one-year warranty against manufacturer defects.
Should you need assistance regarding your purchase from us, do not hesitate to let us know so we can address it properly and be able to better help you!

Thumbnail of user michaelo2250
Canada
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I was unable to find the bifocals I was looking for on another site. The customer service people were VERY focused on getting me what I needed. They even went so far as to suggest that certain frames I was looking for would not work for me and guided me towards certain styles and sizes that were perfect.

THIS is now my go-to store!

Quality
Thumbnail of user peggym746
Canada
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I was disappointed in the colour of my glasses once they came as they were not the colour I thought I was getting according to the picture. I was happy with the delivery time and the fact that you can try on the glasses on your virtual photo.

Quality
Thumbnail of user wandah401
Canada
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

First order was misplaced by carrier. Contacted iLook Customer Service. They reviewed the delivery and then sent out a replacement order within a week. The company responded immediately to my message. Service and product were both as advertised. This was my second purchase. I recommend this company.

First order was misplaced by carrier. Contacted iLook Customer Service. They reviewed the delivery and then sent out a replacement order within a week. The company responded immediately to my message. Service and product were both as advertised. This was my second purchase. I recommend this company.

Service
Quality
Thumbnail of user blainep33
Canada
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I ordered some prescription sunglasses and they arrived on time and are a great product. I love the value because I was able to order a back up pair with free frames. This is my third order and I will continue ordering with iLookGlasses.

Quality
Thumbnail of user dianat610
Canada
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

I received my glasses a few weeks ago. I confirmed my order on a Friday and they were in my mailbox the following Tuesday. That's good service! Another great thing that I appreciate about iLook service is that they took the time to ensure that my prescription was accurate. They questioned one of the numbers I provided and upon review with my ophthalmologist, I had made a mistake. The correct information was updated and my glasses arrived shortly after. I love the style, the fit, and most importantly, my sharp, clear vision.

Quality
Thumbnail of user lloydm179
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I've been buying eyeglasses for sometime now and had to get my lenses fixed because they were off in someway or another. Making me wait till they got it right. I gave iLookGlasses's my prescription and they sent me my glasses back a couple weeks later. They were perfect.

Lost my glasses(I thought but I found them a couple of days later) and they said that they would replace them for the price I paid. Now I have 2 pairs of each in case I misplaced them again.

Service
Quality
Thumbnail of user travisk223
Canada
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I always come to iLookGlasses for great Canadian service and decent, affordable lenses and frames. Even when I supplied the incorrect prescription, I was helped and got the right prescription and size of glasses at no extra cost to myself. Greatly appreciate the prompt replies and amazing support.

Quality
Thumbnail of user mikem3991
Canada
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I've purchased glasses online from iLookGlasses for a number of years now. Twice I had problems with glasses and both times the problems were resolved. I will continue to purchase glasses as a result.

It took a little effort to get this problem resolved but I am satisfied.

Service
Quality
Thumbnail of user waldemarb6
Canada
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

Very happy with the purchase. The frame and lenses are of excellent quality and the price was also very affordable. Definitely will buy another pair when needed in the future.

Thumbnail of user roselled4
Canada
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I recommend ilookglasses. Overall experience was great. The glasses came on time. The new glasses are both pretty and stylish and BOGO is really a good deal. Although pretty and stylish, I am not quite satisfied with the other pair I got (one with the clear plastic frame), it does not sit right on the bridge of my nose. I find it hard to drive when I'm wearing it. I just wear it when I'm home watching TV.

Quality
Thumbnail of user karent2154
Canada
2 reviews
1 helpful vote
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February 2nd, 2023
Verified purchase

I have purchased a few sets from iLookGlasses and the lens chip at the corners so I order a new set thinking it was just a bad batch but my new ones just chipped in sand place. I could see if it chipped where there is no support like where the wire is the frame but this is in the corner where the frame and arm meet. Just terrible. They are nice glasses but not strong.

Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Hello Karen. Thank you for reaching out! We received your email with a picture of your glasses and sent our reply. We are waiting for your response so we can properly resolve the issue on your glasses. We look forward to hearing back from you soon!

Thumbnail of user blanchen10
Canada
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Very satisfied with the quality of the lens and beautiful frame that fit great when received! First time buying from this website and wont be the last time!

Quality
Thumbnail of user denad80
Canada
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

I really appreciate the customer service I received from iLook. I was contacted to confirm my prescription as well as the styles I had chosen as there was a question about one of the pair of glasses I'd chosen. It turns out, it would have been a little small for me, so other options were offered. Once I chose a different pair of glasses, my order was processed. I received my glasses the same week I ordered them. Super happy with the help and speed of service!

I like the two pairs of glasses I chose. I need a bit of an adjustment period for them as my prescription changed and the axis is different than I am used to. However, I am pleased with both pairs.

Quality
Thumbnail of user waynen225
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I purchased 2 pairs of eyeglasses for under $100. It use to cost me $250 for one pair of eyeglasses and the Ilook glasses are better quality. I will be buying prescription sunglasses soon and I will buy them from Ilook.

Quality
Thumbnail of user jillc400
Canada
3 reviews
0 helpful votes
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September 20th, 2023
Verified purchase

I have never bought glasses from ILook or any other online place. A friend suggested it. I live in a small town so shopping for glasses is very limited and expensive. So I took a chance and gave ILook a try. LOVE LOVE my glasses. LOVE LOVE the prices. Completely satisfied. Can't believe how easy it was and how well they fit? Also wasn't expecting the lovely case and cloth for free. Thanks ILook.

Quality
Thumbnail of user tomb2062
Canada
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Prices for a pair of glasses are exorbitant at retail stores. I was able to find a stylish frame and progressive lens for a very reasonable price with iLookGlasses! You have to carefully measure the distance between your pupils and decide if you want Scratch Resistant + UV Protective + Anti Reflective Coating($25). The price was right and I received my glasses in a reasonable amount of time.

Quality
Thumbnail of user yvonnem549
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I am not sure I would order again
The sale price was very inviting but the prescription was costly and I really wanted to get two for the deal but it would have cost me over400.00 as it was it cost over 240.00 for just one
I was going to send them back because they looked different than what I thought I ordered but I decided to put up with them because I needed new glasses and did not want the hassle

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

We would like to thank you for your comment. Progressives are indeed much more expensive because they are a special type of lenses. Our two for one deal gives a free second set of glasses with basic single vision lenses. If you get a special type of lenses for your second pair like progressives, you will be paying for the progressive lenses but the frame will be free of charge.
We have sent you a private message regarding your order and we are waiting for your response. Did you receive our message? We look forward to hearing back from you soon.

Thumbnail of user bevm106
Canada
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I was really happy with the service and efficiency of this company.
Unfortunately, the glasses were much darker than the online photo showed?
They were very accomodating and let me return the glasses for a different pair.
Very pleased with the service! Would highly recommend!

Quality

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Thumbnail of user emilyd826
Emily D.
Typically responds within 3 hours

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