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iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.
I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.
I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.
Good customer service. It wasn't able to fix my Apple device but I got a refund back immediately upon request.
My phone was hopeless and I couldn't fix it but it wasn't the product's fault. The technical team were very helpful and tried hard.
Hi Mary,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Very satisfying first it wasn't good and I lost all hope but then I tried and voala! My iPhone work I tried this and it is better than itunes
Dear PrinCe N.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Was told by a repair shop my iphone7 was not worth fixing. I purchased imyfone. It worked! It was easy. Worth the money.
Hi Estelle,
Thank you for your comment.
We are glad that our software helped you.
If you need any other help, please let us know.
IMyFone Support Team
I used several products including anyto
Very simple user interface
And no bugs
I mean products worth every penny
Tip for consumers:
They have a great support team
They give really good discounts somtime
Products used:
Imyfone anyto
Dear Sina,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
This is regarding: https://www.imyfone.com/iphone-data-recovery/
The software I purchased says can recover data after Factory Deleted even. So I purchased it to recover few of my kids videos and photos which I have deleted mistakenly. So as soon as I lost pictures I google and found out this software and it says 30 days money back guarantee too so I decided to try it and see. So I paid and try it it did not work for me nothing deleted photos shows in the results in the software. SO I informed it to the Support but they ask few questions and answer for those too and waiting another 2 days now still no reply. Still If i lost the pictures and if the software cannot recover it I do not need it for daily life. SO please refund my money. I have already sign-out from the software and uninstalled it now.
Seller is asking me to pay 70% for doing nothing, I contacted them as soon as I purchased the product but they are so late to reply always and not helpful and not as mentioned in the website 30 days money back finally I lost the pictures of my kids and having a not useful products. They have mentioned FACTORY RESET also can recover which is so scam. What they do is show recover pics from old iTunes backup or iCloud only not recovering data when erased.
Do not use this website its a SCAM they use your iTunes or iCloud existing backup and show like they recovered and cheating. Do not go pay it might happen same thing happen to me right now. Use iTunes and recover backup from iCloud or local one without sharing your personal data for other Scammers. Privacy Matter more than anything.
Thank you so much, Think twice before you share your personal data on other third party and spending your own money.
Viran
Hi Viran,
Sorry for disturbing you.
Here is the customer service manager Jessica. It's a pity that your data have gone.
Could you please tell us what we can do to make up this?
We will try our best to provide you a satisfactory solution.
We also understand your worries. Our company respects customer's privacy, and here is our privacy policy: https://www.imyfone.com/company/privacy-policy/.
Please rest assured that all your personal data will ONLY be stored on your computer and our server won't keep or update any personal data.
Best regards,
IMyFone Support Team
Once worked out how to use. Got my iPad back like new. Worth the extra to get it sorted.
Hi john,
Thank you for the feedback. I'm delighted to hear that you had such a great experience interacting with our product.
IMyFone Support Team
I was really so happy, I had responses for any of my questions and Chleo had help me so much
Thank you
Dear Mourad H，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
I could no fix my device with the software purchased and ask for a refund and they refunded.
Dear ANDRES,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
I'm very happy with the fast and professional support service. Thank you and best regards, J. D.
Dear Jiri,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Very patient and understanding. He helped me along the way and offered great solution to my issue.
Dear Denzal,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Bought this software to transfer my WhatsApp Business chat history from one AppleID to another. It ended up wiping out my personal WhatsApp chat history in order to restore my WhatsApp Business chat history. I had even taken the precautions to back up my personal WhatsApp on iCloud as well as completely delete WhatsApp from my phone before restoring the WhatsApp Business so that my personal WhatsApp would not be affected, but it still was still wiped clean. I had sought customer support on this topic before doing the transfer but didn't get a response.
Not only that, because the software essentially hijacks your entire AppleID, some other apps were affected (phone call history was wiped clean, open browsers were closed, and who knows what else - I guess it'll be a surprise).
I've emailed support to ask for a refund because the product did not work and there was nonexistent customer support or self help Q&A to provide support.
Lastly, iMyFone will continue to charge a monthly fee even on their license. I purchased a 1-month license using PayPal, but if you directly enter your credit card, the website tells you that you will be charged on a monthly recurring basis (this was not disclosed in PayPal). I've emailed support to clarify this point and to ask them to stop the monthly charge - and surprise surprise, no response from them.
Stay away from this company - you will not get any support if you need help with their product.
UPDATE - I finally got in touch with a customer service rep who was fairly responsive. I explained to her that while the iTransfor works for WhatsApp, it deletes all my conversation history of WhatsApp Business. Unacceptable for the software to resolve one issue only to cause a different issue. She was kind enough to give me a refund. I hope iMyFone can fix this bug or at least be more upfront with the shortcomings of their software to future buyers. Upgrading to 3 stars for the improved customer service.
Hi L F.,
Thanks for purchasing our product and giving us a 3-star review. There are two things that we hope to clarify.
Firstly, we are sorry that your data was gone, this is a situation that we haven't met before. We hope that our customers can have the best experience in purchasing our product, and we have a 30-day money-back guarantee.
The product doesn't support transferring WhatsApp Business at present. ITransor for WhatsApp will only affect the WhatsApp Messenger data on your phone. If your source or destination device hasn't installed WhatsApp Messenger, our program will not start the transfer.
We are sure that the product will not wipe out other data or affect other programs on your phone.
However, we are sorry for your loss, so we still hope that you can provide us with your order information and other details of your issue. We were trying to contact you here but failed to get your order information and details of issue. If you could kindly tell the details, we are willing to find out the reason and figure out a solution to you.
Secondly, iMyFone will not continue to charge the monthly fee without your knowledge.
If you use PayPal to purchase our product, it will only charge once. If you use Proceed to Checkout, there will be a highlight stating that the renew method is automatic, but you can change it with just a click on it.
Furthermore, you will get a transaction email which contains the Subscription Information in bold after the order is completed.
If you don't want a subscription, you can cancel the subscription by yourself or contact us to help you. Hope the information will help.
Again, if you could kindly tell the details of the issue you have met and your order info, we are willing to find out the reason and figure out a solution to you.
We will continually optimize our customer service and products according to the feedbacks of our customers. Please feel free to contact us (email: support@imyfone.com) if you have any problems or needs.
Regards,
IMyFone Support Team
Customer Support Representative Echo helped me pinpoint issues with the boot loop error plaguing my iPhone 7.
Dear Ronald H.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Echo Zhou helped me understand the problem with my phone and addressed all of my concerns.
Dear John，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
I do not know HOW I ended up with this software nor even know what it is! And now they REFUSE to refund! RUN! DO NOT RECOMMEND using this business!
Hi Karen,
Sorry for disturbing you.
Here is the customer service manager Jessica.
We are sorry to hear that the program didn’t work and you are not satisfied with our customer support.
We would be appreciated if you can tell us your order number and email address.
We definitely will provide you a satisfactory solution once we check the problem.
Thank you for your kind understanding.
IMyFone Support Team
Hi Karen,
Sorry for disturbing you.
Here is the customer service manager Jessica. We are sorry for what you were encountering and we were trying to contact you but failed.
Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team
Very reactive and nice employee (Echo Zhou)
At the end the problem with my phone was fixed
Dear Audrey，
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
I received friendly, competent and rapid customer service from the Echo Zhou in customer service.
Dear Tony，
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Very good support, I'm totally satisfied, very good support, I'm totally satisfied, I would like to thank Echo Zhou, best regards
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Great product and first class customer service. Very satisfied.
Hi Bev,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team
Best experience for me Brazilian, ask my questions quickly and the product is good
Hi Pedro,
Thank you very much for your comment.
We are glad that our program helped you and you love your experience with us.
If you need any other help, please let us know.
IMyFone Support Team
Great customer support who resolved my problem very quickly
Hi Shaun,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Excellent customer service. Prompt response to emails.
Hi Liz,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Great customer service answering fast very helpful
Dear isaac,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
The support was great they really tried to help me but I had issues with my computer
Dear yvon l.
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team
Gain trust and grow your business with customer reviews.
Hi Vish,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team