• iMyFone

iMyFone

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Overview

iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.

  • Service
    80
  • Value
    77
  • Shipping
    51
  • Returns
    70
  • Quality
    76
Positive reviews (last 12 months): 90%
Positive
9
Neutral
1
Negative
0
38
See all photos
How would you rate iMyFone?
Top Positive Review

“Trustworthy company”

Allen R.
11/4/24

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Top Critical Review

“What's up transfer data from Andriod to Iphone”

Chirag j.
7/15/22

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Reviews (372)

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Reviews that mention popular keywords

echo zhou (14) support team (18) customer service (97)
Thumbnail of user davidt232
California
2 reviews
0 helpful votes
  • Send Message
July 24th, 2020
Verified purchase

I tried and had to pay for two other iPhone recovery software with no avail (both software claimed there were 1500 or so recoverable photos but needed a license to start the recovery). Following up with support, one brought the excuse that their software was not compatible with IOS 13. 5. 1 (it was tested with up to 13.3) and that they were working on it and the other took 2 days to send me a link for a "how to" video which had nothing to to do with their software. Then came iMyFone D-back, it scanned and then recovered (after paying for a license) all data in just a few minutes. It even recovered streaming photos and sifted through iCloud with ease. Bottom line, IT WORKED wonderfully and without a fuss. I later sent an email thanking them and upgraded my license to the "lifetime" one!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi David,
Thank you for the feedback.
I'm delighted to hear that you had such a great experience in interacting with our product.
IMyFone Support Team

Thumbnail of user digvijayd
Texas
1 review
2 helpful votes
  • Send Message
February 14th, 2023
Verified purchase

Brought a one month subscription, asked for a refund since they advertise as "30 days money back guarantee". Now they refuse the refund. Looks like they have hidden terms and conditions for a refund which doesn't resonate with what they advertise. Buy AirDroid instead and save your time and hassle.
On top of that they ask for screenshots as proof so you have to work for your own money.

Tip for consumers:
Use another product like "AirDroid" or apower, etc

Products used:
Imyfone app

Service
Value
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Digvijay D.
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team

Thumbnail of user jimk975
Hawaii
1 review
0 helpful votes
  • Send Message
May 4th, 2022
Verified purchase

When I first posted about my experience with the iMyFone customer service, I was a bit disappointed with their refund policy. After explaining my situation and product expectations, they understood why their product did not meet my needs. I was issued a full refund, and their development team is now working to incorporate the missing features in future product releases. This is a GOOD company that stands behind their product, I would not hesitate to purchase from them in the future.

Tip for consumers:
Customer Service was very responsive to my e-mails EVEN WHEN there were off on Holiday, they still answered ! Great Job.

Products used:
iMyFone TunesMate (Windows Version) - Lifetime Plan

Service
Value
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Jim K,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team

Thumbnail of user jaya396
New Jersey
1 review
0 helpful votes
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March 19th, 2021

I must say I haven't seen another platform like iMyFone provide this many great tools at your disposal all under one roof. I am currently going through all of them and so far I have not been disappointed. Definitely a good bargain for the price and amount of useful tools they provide.

Service
Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Jay,
Thank you for the feedback.
We are glad that you like our program.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user cjswlals1850
KR
1 review
0 helpful votes
  • Send Message
November 24th, 2023

This app will help you find the photos you lost. In fact, I've recovered memories of my 2021 that I lost through this app. That's a really appreciated app. And the service is also friendly. If you ask a question, they answer with sincerity. Thank you for the app.
And Thank you Sherry. You are the best person. Sherry is very kind!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Customer,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user robertb5338
GB
1 review
2 helpful votes
  • Send Message
September 16th, 2021
Verified purchase

IMyFone app didn't locate the firmware for my S6 but after contacting support I received a download link from them within hours - brilliant response.
It took only a short time to download and once I connected my phone to the app my Galaxy was as good as new in literally minutes!
Wonderful experience.
My only reservation is that I also own a Nokia 7.2 Android and this app only seems to work with Samsung devices.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Robert,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user kirank68
AE
1 review
0 helpful votes
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May 3rd, 2020

I purchased the software for my WhatsApp, I follow the instructions properly. It shows on my computer that the transfer is done successful. But when o checked my WhatsApp, nothing was transferred and it's still the same.

This is insane. I would like my money back. I wasted two days trying to do the transfer multiple times but no luck.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Kiran,
Thank you for your feedback.
We have offered the solution to you in the email, would you please check it?
Thank you for your kind understanding.
IMyFone Support Team

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Kiran,
Thank you for your feedback.
We have offered the solution to you in the email, would you please check it then offer a reply to us?
Looking forward to hearing from you soon.

Thumbnail of user davidj3077
Canada
1 review
1 helpful vote
  • Send Message
November 2nd, 2022
Verified purchase

Phone was overloaded, it went haywire. Apple told me I would lose all my data including 5000 pictures (I had no backup). Apple recommended I try a company that quoted me $700-$3,900 US funds ( I live in Canada).
I found iMyPhone in a YouTube search and figured I give it a try. It took some time to navigate through the software since I am not computer savvy. After a while it was fixed. The cost?….$63 dollars. Thanks iMyPhone!

Thumbnail of user westine
Netherlands
1 review
3 helpful votes
  • Send Message
April 16th, 2021

The main thing I like of iMyFone is their pricing and refund system. I am using this application from a long time and suggesting my friends about this as a convenient recovery tool and iPhone manager. Recently, my neighbor failed to run his necessary operation and after contacting with iMyFone, they give him refund! I was astonished after seeing such care to the user. I just will say to use it and you will understand why it is unique.

Tip for consumers:
This is indeed an amazing platform to understand a product before buying and this indeed a helpful site.

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Westin,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user kylieq6
Colorado
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

I downloaded the software to recover some voice memos that had been accidentally deleted off my phone. I followed the instructions, but sadly, the technology wasn't able to recover anything off of my phone. Upon reaching out to customer support in hopes of a refund, the team was polite and professional when they emailed me back. After a few exchanges explaining what happened, they agreed to refund my purchase price. While I wish the software had worked, I was still pleased with my experience with the company and their customer service.

Service
Value
Returns
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Kylie,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user francescan21
Italy
1 review
0 helpful votes
  • Send Message
October 12th, 2022

I purchased a monthly subscription for transferring my whatsapp data from my old phone to my new one and it doesn't work. It reached the 80/90% of the process and then shut down. A real disappointment! Money throw away

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Francesca N.
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team

Thumbnail of user senpaim
AE
1 review
0 helpful votes
  • Send Message
January 9th, 2021

I'm having trouble in transferring my info and messages to my new phone, this program/system makes it easier for me to transfer it. Services is amazing as well, good thing I found out about this. I really recommend this.

Tip for consumers:
Amazing experience would recommend this

Products used:
I brought the data back up software

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear senpai,
Thank you so much for your feedback!
Please feel free to contact us if there is any issue with our program.
IMyFone Support Team

Thumbnail of user emilyl366
Florida
1 review
1 helpful vote
  • Send Message
April 29th, 2021
Verified purchase

Their software did not work for me and then I had to practically beg for a refund as at first they were only willing to give me a 50% refund. In the end they gave me a full refund after I was firm with them and literally copied and pasted their own return policy to them. Just please be sure to read their return policy before deciding on the purchase.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Emily,
Based on our policy https://www.imyfone.com/support/refund-policy/, we will be happy to offer a full refund if “Software purchased has terminal technical problems, and no solution has been provided”.
I am afraid that your case is not in the scope. Cause we have some suggestions but as you have restored your device, we could not check whether we can help you.
However, in order to provide you with a good experience, we decided to give you a full refund.
And yes, once we make a refund, we will deactivate the license code.
Sorry we did not explain this clearly in the email.
Your understanding will be appreciated.
IMyFone Support Team

Thumbnail of user michaelf3248
New York
1 review
0 helpful votes
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February 11th, 2022

The support Tony took time and effort to debug why the transfer wasn't successful. It worked out and successful completed the task. I would say this software is a life saver for those who jumps between iOS and Android. If you want to keep LINE record, this software will do.

Tip for consumers:
Anyone who jumps between iOS and Android.

Products used:
Itransor for line

Service
Value
Shipping
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Michael,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better product for our customers.
IMyFone Support Team

Thumbnail of user ricas4
Oklahoma
1 review
1 helpful vote
  • Send Message
April 30th, 2020

I bought it didnt work. Its just telling me to restore to factort settings i tried to cancel the next day but till now i still didn't get the refund and still trying to charge a monthly fee which is i didnt subscribe. Dont buy dont trust this company. I cant even call they keep sending like an automated mail. Scammer.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Rica,
Sorry for the late reply due to the May Day holiday.
Since you didn’t cancel the subscription before the next auto-renew occurred, the order will continue to renew.
We have helped you cancel the subscription for now and there won't be any charges in the future.
We are sorry that the program didn't work. We will try our best to provide you a satisfactory solution.
Best regards,
IMyFone Support Team

Thumbnail of user michellen693
Bangladesh
1 review
0 helpful votes
  • Send Message
June 16th, 2021

IMyPhone is an amazing application which one could wish for and it assists to fix the data and what more a person can deliver if the lost information is retrieved and fixed. This software is meant to give good storage and offers the best customer support. Its mobile version is easy and beneficial for all users. Everything is at a single click away and all data is well protected. It offers a huge space for all types of storage to be as files, pictures, or contacts.

Tip for consumers:
A good site. New user.

Products used:
Socks

Service
Value
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Michelle,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user amyh492
California
1 review
1 helpful vote
  • Send Message
December 5th, 2019

After installing the software, connecting my iphone and selecting the option to remove Account ID a pop-up came up that said the option was not supported. The website and video both said it did. I emailed the company and never heard back... surprise, surprise. I would NOT download the software as I think they just steal your identity.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Amy,
Thank you for your review.
We are sorry for the late reply. Could you please tell us your order number or email address at support@imyfone.com? we definitely will provide you a satisfactory solution.
Many thanks,
IMyFone Support Team

Thumbnail of user dl445
Hong Kong
1 review
1 helpful vote
  • Send Message
December 21st, 2020

I'm the victim too, purchased the iTransor for WhatsApp (Windows Version) - 1-Month Plan in Nov 2020 for $29.95. IMyFone setup monthly recurring purchases on my Paypal without my consent. Paypal paid them $29.95 from my account the second time last week (Dec 2020), again without my consent.

Soonest I saw the transaction notice, contacted iMyFone for a refund and never received a response from them.
Also, contacted Paypal for help after not hearing from iMyFone for a few days. Paypal said I authorized the recurring payment and declined to further explain or take refund actions.
What a shame! Bunch of crooks!

Thumbnail of user chrisj747
Texas
1 review
0 helpful votes
  • Send Message
March 19th, 2021

After using their tools for all my data recovery, I have to applaud them for making everything easy to use. Nothing is overly complicated and the software is easy to understand and use. I cannot say the same for other companies. I would strongly recommend trying out their services you won't be disappointed!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Chris,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user maureenm597
Massachusetts
1 review
0 helpful votes
  • Send Message
November 24th, 2021
Verified purchase

I contacted the site because the registration i purchased a few years ago did not currently work. They informed me it was for an older version but went ahead and upgraded me and gave me a new registration anyway! Thank you! The BEST!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Maureen,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user dona408
Canada
1 review
0 helpful votes
  • Send Message
April 27th, 2021
Verified purchase

Purchased iMyFone to bypass activation lock on Ipad. Worked excellent and fast. Ipad in good shape now. As a novice I had a question for support team and it was answered quickly and correctly. They are easy to work with and I highly recommend the company and product.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Don,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better product and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user natashas202
Pakistan
1 review
0 helpful votes
  • Send Message
December 15th, 2020

I got an opportunity to use a couple of tools related to data dealing. Firstly cleared all the mess in my phone with their data removal tool, then used the phone to phone data transfer tool. Both of them worked as they claim. Highly recommended.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Natasha,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user sinha.sa
Colorado
1 review
0 helpful votes
  • Send Message
August 16th, 2023

Thanks Aimee, I wanted to take a moment to express my sincere gratitude for the outstanding customer service you provided. Your expertise and dedication as a Technical Support Specialist at iMyFone Technology Co., Ltd. truly exceeded my expectations.

Your prompt and effective assistance in resolving my technical issues was invaluable. Your patience in explaining complex concepts and troubleshooting steps was greatly appreciated. Your commitment to ensuring a positive customer experience did not go unnoticed.

It's professionals like you who make a significant difference in the way customers perceive a company. Your excellent customer service sets a high standard that others should strive to achieve. Please accept my heartfelt thanks for your exceptional support.

Wishing you all the best in your endeavors and looking forward to any future interactions with iMyFone Technology Co., Ltd.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Shashank Arun S.
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
IMyFone Support Team

Thumbnail of user nestora23
GB
1 review
0 helpful votes
  • Send Message
March 19th, 2021

One of a kind platform. From video editing to data recovery they have it all but what I personally like about iMyFone the most is that they care about customer satisfaction. Their customer service team always answered within 24hrs to help solve my problem.

Products used:
Data recovery

Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Nestor,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user rb402
India
1 review
0 helpful votes
  • Send Message
April 21st, 2020

I bought the D back product on 19th April'20 to fix the stuck at switch on issue on my iPhone which was not booting up. It didn't get fixed & they don't reply to mails... I got a reply after 2 days of reporting the issue to them. Not sure if this is a scam but they are wasting my time & money

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi R B.,
Sorry for disturbing you.
Here is the customer service manager Jessica. We are sorry for the late reply. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi R B.,
Sorry for disturbing you.
Here is the customer service manager Jessica.
We are sorry that the program didn't help you and we have already refunded you on Apr 23.
Could you please have a check if you have received a refund?
Best regards,
IMyFone Support Team

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Thumbnail of user imyfonet
iMyFone T.

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