iMyFone

I purchased their product novi ai and it was my worst decision, this softwere is totally use less and when i ask for refund they are telling me that problem is because of wifi and they refuse to give me my 100% refund, please i am requesting you not to buy anything from these chinese scammers they make use less softwere just to scam peoples and if they did not refund me i am going to file a complaint..

I have subscribed to the Basic Plan annual plan of iMyFone Umate Pro. I wanted to make some of my deleted data unrecoverable with the software, which could be easily done as claimed by iMyFone on its website as well as other advertised articles.

After scanning my iPhone for 1.5 hours, the program started the search for deleted data. However, it was just stuck there and did not progress. I tried for second time and the same thing happened, wasting me time, effort and money!

I have written them a email and they have yet to reply after 6 hours, whereas on their website it is stated customer service is 24/7/365. What a joke!

So regret to have purchase the annual plan. Definitely will request for refund. I have attached the subscription details for reference.

Regards,
Aries

I made a mistake and paid for 4 months, but I didn't recognize it and complained.
He (or she) helped me patiently
He (or she) understood my mistake and decided to return half of what I had paid by mistake.
I was often swindled overseas, and he (or she) gave me faith in the world.
Echo Zhou, thank you so much for getting to know you.

The team were very helpful and provided good support. They had good follow up with emails and staying in touch with me to resolve issues. While I did not recover everything they certainly tried everything they could to help and support offering other options.

I am a noob and accidently deleted all the stored photos of my iPhone. Then I downloaded the app and boom! All the information were recovered in just a tap! It was amazing actually. I fall in love with this application. So easy to use. Always recommended.

I had issue with the IOS17 update and changing location on my phone via the IGO app. I was provided excellent service throughout the "Apple driver installation" process by Sherry on how to change location via my laptop. I was guided step by step on every single query I had. I am very satisfied. Thank you Sherry!

I purchased the app but was unable to use the app. As such, I requested for a full refund. The customer service agent, Eric Zhou, who attended to me offered 30% followed by 60% refund. After appealing, he approved the full refund. I'm pleasantly pleased with the outcome even though I was unable to use the app.

Honestly the software did not work in my situation, but I think it was my ability and phone, not the software. Echo, from tech support tried to help and communicated quickly everytime I sought help. I would try again when I need to backup and restore things.

I purchased this software but my findings were unsuccessful. Nonetheless, I got immediate feedback after I cancelled and they were very helpful and kept in constant contact with me.

Although I didn't get through, I believe this is a great software and I appreciate their great service!

If you want to try it, use PayPal where you are protected, because they will try not to honour their own refund policy. I tried it and it didn't work for me. So I asked for a full refund, they first didn't respond until I filed a dispute with PayPal. Then they offer me 80% refund, 2 days before the PayPal's deadline. I said that I only will accept full refund. Few hours before the deadline the refunded the money, but only because PayPal will do it as the product "was not as described". I believe this is just a very sophisticated scam

I am using iMyFone now about 5 years.
The software is very straight forward and working brilliantly. I had a issue with my license and contacted the support. I got help in no time and my license was working again. Now I can use the software again to get deleted data back or having a backup of my phone data on my Mac.

I would always buy the software again and highly recommend it.

I spent £25 on this and it won't exit my phone from recovery mode without any data loss as advertised, rather asking for a factory reset which would erase my data and could be done easily on itunes without this app. And they are being VERY STINGY with refunds! Such a hassle, don't waste your time.

Ask for Vera, very helpful she knows what she's doing. I recommend using IMyFone, try the free version first and you'll see what I mean. I had technical issues and iMyFone responded immediately and resolved everything. Be sure to ask for Vera.

Hello,
Even though the software was not compatible with my laptop, I'm appreciative of the attempt to resolve the matter. I also appreciate the partial refund that was ultimately issued. I wish the company all the best.:-)

Purchased a product from iMyFone believing it to be of assistance for my android phone stuck in a loop. Unfortunately, my model Samsung phone was not on the drop down menu. I found then that Andoid was not supported any more, so had purchased an incorrect product. After a few emails back and forth, customer service was able to fully refund my money, quickly, even though it was not a technical problem. Thankyou iMyFone for the satisfactory outcome

30 Day Money Back Guarantee is NOT a money back guarantee. Small print means they get to decide and the software needs to be faulty. I bought and requested 100% refund within 24 hours, 50% is all they would give. Sneaky small print in TOC's.

They are a con company they offer me a part refund. When they could not get into my locked phone. When in 2hours off buying this product I cancel. This his one company that's take your money, and you can kiss it good buy. I lost my son so I wanted to open his phone to get photos off phone. Thanks to this company I lost hope

In my haste, I had purchased the wrong app. Echo promptly showed me how to download the correct app, and use the app properly and when the app was not able to rectify the situation, Echo found a way to give me a full refund. I appreciate her knowledge and helpfulness.

Thank you for all your efforts to resolve the issue when I purchased the license and the restoration was not successful. I was impressed by the fact that purchasing the PC version kindly helped me change the product and tried to help me even when I bought the wrong phone version.

IMyFone data recovery software is amazing. A Windows 11 update deleted every single file and folder from my desktop and documents folder. Panic ensued. I purchased iMyFone's data recovery software and was able to locate and rebuild every single document that I had lost. My IT department even gave up on the task.

I am highly overwhelmed of how quick the customer service staff response, at any time you can expect a reply from them, which is something you CANNOT find in most companies these days. Their tools programs are so effective as well, and serve for many purposes :D

"How about we offer a 60% refund to you?" Is what they emailed me when I requested for a refund. My IPhone got stuck in a rebooting loop and the program instructed me to purchase the full license to fix the issue. I purchase the 30$ plan and the problem still persists. I emailed for a refund and they refuse to refund my full amount. Ridiculous. Bad customer service and bad reputation. Will not use their service again!

Had an issue with the software and your team was quickly to resolve the problem. I appreciated the quick response and the great communication. Thanks again for your support and I would definitely come back for other products.