• iMyFone

iMyFone

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Overview

iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.

  • Service
    80
  • Value
    77
  • Shipping
    51
  • Returns
    70
  • Quality
    76
Positive reviews (last 12 months): 90%
Positive
9
Neutral
1
Negative
0
38
See all photos
How would you rate iMyFone?
Top Positive Review

“Trustworthy company”

Allen R.
11/4/24

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Top Critical Review

“What's up transfer data from Andriod to Iphone”

Chirag j.
7/15/22

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Reviews (372)

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Reviews that mention popular keywords

echo zhou (14) support team (18) customer service (97)
Thumbnail of user sorayak4
Spain
1 review
0 helpful votes
  • Send Message
June 30th, 2021
Verified purchase

It worked 100%. Don't hesitate if it doesn't work at once. Reset and restart, I did it many times and VOILA!
Customer services helps you on the process if you have any error. In 24h you get an answer sometimes in minutes.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Soraya,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user steveng1231
Arizona
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

My iPhone became stuck in an endless startup loop. Nothing I tried fixed it so I bought iMyFone. Unfortunately it didn't help so I took my phone to the Apple Store and turns out the main circuit board failed. I contacted iMyFone and they were understanding and accommodating. Much appreciated!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Steven,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user lyn13
Canada
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

Got this service as I accidentally deleted important files off my computer, and with this service I was able to retrieve it. However, pay close attention to the pricing, it is a subscription based service (not a one-time payment as I thought). Therefore I was charged for 2 month. I was able to contact them and explained the situation, and they offered to partial refund my 2nd charge. Overall, would use their service again if I needed to.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Ly N.
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user andys547
Kentucky
1 review
0 helpful votes
  • Send Message
June 10th, 2022
Verified purchase

IMyFone makes a wonderful product. Unfortunately, my issues with my iPad were beyond the scope of the iOS so needed to be replaced. Customer service was very friendly and took care of me and lived up to the 100% Satisfaction Guaranteed.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Andy,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team

Thumbnail of user jasony104
Hong Kong
1 review
1 helpful vote
  • Send Message
February 2nd, 2020

I just subscribed one month and for sure it didn't work at all. And I have emailed them to terminate the subscription. BUT they still charged me more money! Now I have to cut my credit card to avoid them charging me more and more money without my approval.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Jason,
Sorry for the delayed reply due to we were having a holiday.
Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Jason,
Sorry for disturbing you.
We checked your case and we found that we had already canceled the subscription and refunded you on Feb 7.
We are sorry for your unhappy experience. Could you please have a check?
IMyFone Support Team

Thumbnail of user jeanmicheld6
Australia
1 review
0 helpful votes
  • Send Message
October 6th, 2023

WARNING.Just another scammer pretending that his product can unlock your phone.No it didn't for my MOTOROLA e22i I have tried it but to no avail.I have requested a refund but nothing.They keep sending you ticket after ticket,but no concrete action.After everything considered you know that you are dealing with a bunch of scum bags and arsehat.

Tip for consumers:
At the end I received a full refund.Thanks

Products used:
None worked

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Jean-Michel D.
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?Then we will check and help you solve this problem.
Thank you for your cooperation.
IMyFone Support Team

Thumbnail of user alexw528
Pennsylvania
1 review
6 helpful votes
  • Send Message
April 9th, 2020

I went to use this product, and after spending the $30 it did not work for my iphone 6s and I still have 0/1 devices fixed. I have sent email after email asking for them to cancel my subscription and give me my refund and have not heard a thing back from them. They say they quickly respond back but its been just about 24 hours and still nothing. I need my phone turned back on to use other programs and this just made my situation 100x worse. Thanks for nothing.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Alex,
Sorry for the late reply.
Our support has sent a solution for you.
Could you please check your email and have a try.
If you have any other questions, please feel free to contact our support.
Best regards,
IMyFone Support Team

Thumbnail of user iliescue
Romania
1 review
0 helpful votes
  • Send Message
August 11th, 2020
Verified purchase

Unfortunately for me the app didn't worked to recover some photos from an broken iPhone 8(from device) but i e-mailed iMyFone and they gave me back a half refund(50%). I am waiting now to receive my money in my account A big plus for the communication with the team. They answered fast, in maximum 48h

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Lliescu,
Thanks for the comment.
It is a pity that your data has gone.
We are thrilled that you loved your experience with us.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user hermanh73
Singapore
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

I was very impressed with the service rendered by the support team during my time of difficulty in my iPhone issue. The support staff Wendy was very responsive to my call for help. She was professional and patient. The issue was finally resolved and here I am, a satisfied customer. I will strongly recommend the company's products and services to anyone. Thank you iMyphone

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Herman,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user minaf11
GB
1 review
1 helpful vote
  • Send Message
October 1st, 2020
Verified purchase

The software didn't work for my intended use as my iPhone was dead and even the Apple store couldn't do anything about it so iMyFone refunded me the entire amount even though they didn't have to!

Amazing customer service! Very responsive and straight to the point when replying. Would highly recommend them to everyone! I will definitely use them in the future as they are better than the stock Apple software.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Mina,
Thank you so much for your feedback!
We are thrilled that you loved your experience with us.
We will keep improving our products and service.
IMyFone Support Team

Thumbnail of user allisond310
Canada
2 reviews
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

In my previous review, I neglected to mention that Echo Zhou
Technical Support Specialist at iMyfone Technology Co., Ltd. was most helpful and supportive. I appreciate the support and understanding that I received.
Allison

Service
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Allison D.
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user valentinan23
Bulgaria
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase

The customer support team is very helpful and fast, and as for the IMyFone Fixppo app I could say the same.
I had experienced a couple of times a certain type of malfunction/error of my IPhone 8. Due to lack of free storage, when a new iOS version is downloading, my phone starts to turn itself on and off with the apple logo showing on the screen.
With your app, I can not only fix it by myself, super easy, but also there is no/very little data loss.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Valentina,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user johnm5058
Texas
2 reviews
0 helpful votes
  • Send Message
May 22nd, 2020

I purchased 3 I Phone data recovery programs over the past 24 hours trying to recover a text message file from a family member. It was accidentally deleted. Tenorshare Recovery never finished the scan and therefore did not recover the deleted file. IMyPhone finished the initial scan of the phone but failed to find the deleted file.

I sent both Tenorshare & ImyPhone to Pay Pay Resolution for a refund. The 3rd program, Enigma, recovered the deleted text messages from my phone. The were needed for upcoming litigation against doctors in California that nearly killed my son. Serious, serious matter and Enigma came through. Overall, Enigma was the most expensive but worth every penny.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi John,
Sorry for disturbing you.
Here is the customer service manager Jessica. We are sorry that the program didn’t work. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team

Thumbnail of user jayc645
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2021

Umate Pro helps me to erase the WhatsApp data and other data I want to erase. It is very useful. Although I encountered some problems when using it, the customer service team quickly helped me solve it. I will come back again if necessary.

Products used:
Umate Pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Jay,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user amitk157
California
1 review
0 helpful votes
  • Send Message
December 12th, 2019

Classis case of why one should check for reviews before paying for a product.
I used iTransor to transfer my Whatsapp data from Android to iPhone.
The app crashes without trace while copying the data.
The support hasn't responded yet to my request for help. No hopes of getting a refund or the data transfer.
Strongly discourage use of this product or any from this company.

Edit: The support did got back to me pretty soon after my review and tried to find a fix to my issue. The issue didn't get resolved, but they were kind enough to give me the refund. So bumping up my rating for them.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Amit,
We are sorry to hear that the program didn’t work.
Our support will check the email and reply you as soon as possible.
We definitely will provide you a satisfactory solution once we checked the problem.
Thank you for your kind understanding.
IMyFone Support Team

Thumbnail of user saral383
Washington
1 review
0 helpful votes
  • Send Message
June 17th, 2021

I predominantly use Apple devices, so I have utilized many of their iOS features. What I like the most about dr. fone is their data recovery and data backup along with their "Switch" and "Transfer" features as I have multiple devices that I must be able to use fluidly. I also like the fact that they offer each service/feature by itself. They truly care about their customers/users.

Tip for consumers:
Not sure for now.

Products used:
Eyeliner

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear customer,
Thank you for your feedback!
Wish you a good day!
IMyFone Support Team

Thumbnail of user alejandrac101
GB
1 review
0 helpful votes
  • Send Message
February 18th, 2022

My iPhone screen was frozen with the apple in the middle for around 2 days - I been in the apple store and they told me that I have to buy a new iPhone because my guarantee has been expire already.
So I just upload this program ( I have found random in internet actually has a good reviews but you never now) may be free for a different problems but for mine I just paid 21£ with a refund if the program wasn't work.
I have tried multiples times I can said around 10 times and finally work! So my advice is have a look in all videos read the instructions how to do it!
At the end I got all my information I didn't lose anything,
Apologies for my English. Good luck

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Alejandra C,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user tm729
Tennessee
1 review
3 helpful votes
  • Send Message
February 26th, 2023

Purchased a refundable option but the software failed and then completely locked me out of my device. Now my device is completely unusable and iMyFone.com won't provide me the full refund even those it was less than a day from purchase. DO NOT USE THIS SERVICE!

*** UPDATE: After 4 attempts, they finally gave a full refund. However, now they want me to remove the review. ***

Tip for consumers:
AVOID. They refuse the refund they declare on their website even after the software ruined my device after it failed initially.

Products used:
imagine monthly plan

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear T M.
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?Then we will check and help you solve this problem.
Thank you for your cooperation.
IMyFone Support Team

Thumbnail of user valerig4
Bulgaria
1 review
0 helpful votes
  • Send Message
April 2nd, 2022
Verified purchase

I had flooded my iPad, and for that reason, it lost responsible for the keeping operation system.
I tried recovering it but not satisfactorily.
When I applied your software, iMyFone fixed the all. In the end, the iPad started operating again.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Valeri ,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user andreaa969
Canada
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

I was lucky to find iMyFone and had a great experience with the tool. They have a free version where you can find the files you lost, and if you find them you acquire the premium, which is worth the price since your memories are priceless. HAppy to use them again and I definitely recommend them

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Andrea A.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user rachelf320
Wisconsin
1 review
0 helpful votes
  • Send Message
April 27th, 2021
Verified purchase

I had signed up for a subscription but did not realize it and I couldn't find my login information to change my subscription settings. When I contacted iMyFone to ask if there was anything they could do, they refunded my account, canceled my subscription, and followed up with an email to make sure I didn't have any other questions. All within 12 hours! That is fantastic customer service! I wish all companies were this responsive and helpful.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Rachel,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user helenl451
Rhode Island
1 review
1 helpful vote
  • Send Message
February 9th, 2021

I bought the subscription and I couldn't do what I wanted. Claimed my money back and now they say that there is a warning. Warning that you will not see until the subscription is paid for, and then they don't want to refund your money. Even doe it says money back guarantee

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Helen,
Would you please tell me your Order ID? Then we will help you solve this issue. Or you can send an email to fixppo@imyfone.com, we will help you solve this problem.
IMyFone Support Team

Thumbnail of user genevievea21
Philippines
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

I didn't regret getting iMyFone paid version even if it failed to work in my phone because the service is very efficient and accommodating. They helped me diagnosed the issue of my mobile and advise me what should be done to fix my phone. Aside from that, the staff were quick to response and immediately take action upon my request. Thanks iMy Fone!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Genevieve,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user gabriellek17
New Jersey
1 review
0 helpful votes
  • Send Message
November 10th, 2019

Their product didn't work and they refuse to refund the money even though they advertise a money back guarantee. They stole $60 from me. And I had to spend more on a different software to do what their would not. It does NOT work. I am livid that they stole from me. DO NOT PAY THEM. I will continuing reviewing them on every single website I can find until I am paid back!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Gabrielle K.,
Sorry for disturbing you.
We are sorry for the late reply. Could you please tell us your order number or email address at support@imyfone.com? we definitely will provide you a satisfactory solution.
Many thanks,
IMyFone Support Team

Thumbnail of user johnc7784
GB
1 review
0 helpful votes
  • Send Message
February 9th, 2022
Verified purchase

I purchased some software to fix my iPhone issues and sadly the software wasn't suitable as my phone turned out to be un-fixable. IMyFone were very helpful and given my circumstances gave me a full refund which was greatly appreciated. Many thanks.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear John,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

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Thumbnail of user imyfonet
iMyFone T.

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