• iMyFone

iMyFone

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Overview

iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.

  • Service
    80
  • Value
    77
  • Shipping
    51
  • Returns
    70
  • Quality
    76
Positive reviews (last 12 months): 90%
Positive
9
Neutral
1
Negative
0
38
See all photos
How would you rate iMyFone?
Top Positive Review

“Trustworthy company”

Allen R.
11/4/24

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Top Critical Review

“What's up transfer data from Andriod to Iphone”

Chirag j.
7/15/22

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Reviews (372)

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Reviews that mention popular keywords

echo zhou (14) support team (18) customer service (97)
Thumbnail of user amandinel1
GB
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

I am writing from London, UK. I have found iMyFone to be outstanding in terms of product and customer service. I required a change to my subscription, and the team were super-helpful. 10/10!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Amandine,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user maryl1820
India
1 review
0 helpful votes
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January 10th, 2021

It was really a pleasure working and communicating with these guys. A lot of efforts were done and I'm thankful for it, great services and I recommend this.

Products used:
Data back up

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Mary,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user nguyetv
California
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

When have a problem with the code or my code is not working right when i contact the Customer Services, they would help me right away i would say Thank You! And you guy are the best

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Nguyet,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user bruceg325
Illinois
1 review
0 helpful votes
  • Send Message
March 19th, 2021

My expectations were not the highest at the beginning but they actually exceeded my expectations. They really care about their users and customer experience, definitely recommended.

Products used:
D-Back

Service
Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Bruce,
Thank you for your comment.
We are glad that you are satisfied with our service.
Please feel free to contact us if you have any other problems.
IMyFone Support Team

Thumbnail of user victoriac48
New Mexico
1 review
0 helpful votes
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December 3rd, 2020
Verified purchase

After experiencing an issue with the app, I reached out to the customer service and they were quite helpful in resolving the issue quickly and communicating along the way.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Victoria,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user marcop171
Italy
1 review
0 helpful votes
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January 26th, 2021

Excellent customer service. They accompanied me throughout the process in order to solve the problems encountered in every way. I'm sorry the software isn't for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Marco,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user jerrj
Texas
1 review
0 helpful votes
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July 28th, 2021

When I woke up in the morning a few days ago, the phone suddenly stuck at the white apple. I just want to try it and didn't expect it to be really useful. But it really did it, awesome!

Products used:
Fixppo

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Jerr,
Thank you for the feedback. I'm delighted to hear that you had such a great experience in interacting with our product.
IMyFone Support Team

Thumbnail of user marcoh72
TW
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

(wendy)Customer service staff can do the best way and service for customers, and win the rights and interests of customers. Therefore, I highly recommend this customer service, very good!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Marco H,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user savannahl43
DO
1 review
0 helpful votes
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May 17th, 2021

Very good service, quick to help the customer with their problems, very good very good, one of the best we carry and service that I have tested and it works correctly very well

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Savannah,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user paulk1110
Australia
1 review
3 helpful votes
  • Send Message
December 22nd, 2020
• Updated review

Reverse their subscription immediately and immediately dispute their charges, Your product won't work, They won't get back to you and when they do it will be through paypal. Take your money and run. BTW Paypal WILL refund you if you dispute it and they will REFUND YOU IN FULL do not take the percentage refund this company will offer you.

Sighned me up for subscription service, And didnt work
October 20th, 2020
• Previous review

MDM unblocked didn't work, at least for me anyway. My 1 month license was billed as a recurring monthly bill. Not cool guys, not cool. I'll change my review if you either 1 provide the working service, 2 change the wording so that people understand they are buying a subscription, 3 Apologise for trying to make me into a stooge and refund me.

I'll be back regularly and in more places tan one to voice my concerns.

Thumbnail of user stephenc620
Hawaii
2 reviews
3 helpful votes
  • Send Message
May 15th, 2020

I wanted to give them a chance and I wanted my phone to be fixed, but I was very disappointed. Of course, I purchased unhesitatingly because I saw that there was a 30 day money back guarantee. Boy was I wrong. Their program couldn't fix my phone, and the only option left was to do advanced mode (basically a factory reset) and I would lose all of my data (I do NOT want to lose all my precious memories and pictures). So, I asked for a refund since my phone was not fixed even though the trial version said it could fix my phone. But they are giving me a hard time. We're about 10 emails deep and still have not come to an accord. I give one star because I have a conscience and they actually replied to my email and they had a bit compassion to offer me a 50% refund and then an 80% refund. What I want however is a full 100% refund because my phone was NOT fixed. If I wanted to do a factory reset, I could just do that using iTunes without this software. I am still communicating with their customer service and am hoping they will give me my money back. It's ridiculous how they are giving me a such hard time when I'm already so bummed and sad about my broken phone and not having access to my precious pictures.

Thumbnail of user antoninw1
China
1 review
0 helpful votes
  • Send Message
November 18th, 2020

The team are quite friendly and the software is user friendly as well. Their customer service is excellent. I highly recommend the software to everyone.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Antonin,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user gustavh22
Greece
1 review
0 helpful votes
  • Send Message
September 10th, 2021
Verified purchase

All good, no issues, very good customer care, lovely with the customer and easy to understand and friendly staff, cooperative, and able to solve my issues and questions

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Gustav,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user gregoryc602
California
1 review
0 helpful votes
  • Send Message
March 17th, 2021
Verified purchase

I have been using this program for years and it has been wonderful. If I had to use iTunes without iMyFone TunesMate I think I would change to a different phone. I had one issue recently with the program which was not the programs fault. I contacted customer service and they (Sarka) had it fixed right away. Best customer service ever. I HIGHLY RECOMMEND this program and their customer service.

Tip for consumers:
Everything is very easy. Nothing needed to know. The program is very easy to work with

Products used:
IMyFone TunesMate service for working with iTunes

Service
Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Gregory,
Thank you for the feedback.
We are glad that you like our program.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user connors55
Texas
1 review
1 helpful vote
  • Send Message
February 5th, 2020

Bought the d-back software and was sadly disappointed that the software would not correct the issue on my iPhone 6s. I only took a chance on this software because of the 30 day money back guarantee. I contacted the company within a day of purchasing the one month membership. Imyfone support kept asking for more and more information and tried everything to not give me a refund. I accepted the loss and continued with my life. However, a month later they charged me again. I have contacted their support for a second time and they are refusing to refund the money. I forwarded the original emails to show that I tried to get a refund for the initial purchase and did not want another month. They offered me 50% of my money back for the auto renew. I checked their website and it states they will give you a full refund for auto renewal issues and they are refusing to honor it. This company is a scam and will refuse to refund your money. I will let my credit card company handle it since imyfone will not correct their mistake.

Tip for consumers:
Scam! Will keep charging you after canceling and will refuse to refund your money

Products used:
Dback

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Connor,
Sorry for disturbing you.
This is the customer service manager of iMyFone. My name is Jessica.
We are sorry to hear that the program didn’t work and you are not satisfied with our customer support.
We checked your case and found that the customer service wasn't realized your situation and was just trying to help you fix the problem last month.
And we have applied for the refund of both orders to you later.
Could you please have a check?
Best regards,
IMyFone Support Team

Thumbnail of user svenw11
Germany
1 review
0 helpful votes
  • Send Message
August 5th, 2020
Verified purchase

Unfortunately my phone had a serious hardware failure and the software couldn't help, but I the support was great and always very responsive. Thanks a lot!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Sven,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user allenm264
California
1 review
0 helpful votes
  • Send Message
July 11th, 2021

I just found out this anyto app and it totally works for me! This is a great app actually.
Product worked as advertised and customer support was helpful and responsive.

Products used:
AnyTo

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Allen,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user anniec262
California
1 review
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

I have trouble getting my lost iPhone Notes back.
Echo from IMyFone Support provided me with all the help.
His support and service make iMyFone stands out among all the peer data loss software.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Annie C,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user sophiah45
Italy
1 review
0 helpful votes
  • Send Message
October 23rd, 2019

DO NOT USE THE SERVICE, THEY ARE CHEATING.
It is very suck service, my iphone 6s got a problem,
Begin it was show can passed the process to fix phone and saved all data, but finally still fixing failed.
I asked for refund, but they agree only 50% of refund.
But since 30/Sep untill now I didn't get anything.
DO NOT USE THE SERVICE, THEY ARE CHEATING.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Sophia,
Sorry for disturbing you.
It's a pity that our program didn't help you. We checked your case and we found we had already refunded you on Oct 29. We are sorry for your unhappy experience. Could you please tell us what we can do to make up this?
IMyFone Support Team"

Thumbnail of user chantellet13
GB
2 reviews
0 helpful votes
  • Send Message
August 24th, 2021
Verified purchase

I was having some issues with my iPhone XS on reboot loop, I had downloaded a different software that I purchased and this failed I then came across this software which again failed when trying to do my repair. I emailed them after 2days of trying to solve my issue. They came back to me and tried to give me steps to solve my issue. These steps I had already tried as I checked YouTube videos, the internet followed Apple website as well as speaking to my network provider. I provided proof that the software failed by emailing a screenshot and they also asked for attached files which also showed that it had shown an error message. As I could no longer use the software due to many attempts and failing I requested for a refund. They offered 50% but due to the fact I no longer have the phone to do the required steps they asked for they provided me with a full refund. The customer service was excellent and I got quick responses to my emails. Thank you to the service team in helping me and providing myself with great service and a full refund.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Chantelle,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user sheelad2
California
1 review
0 helpful votes
  • Send Message
June 28th, 2021

I paid for Fixppo to fix my Phone. Unfortunately the tool couldn't fix my probem as it was a hardware issue. They responsed my issue quickly and let me konw that my Phone is a hardware problem. Most importantly, they offered me a refund. Very great customer sevice!

Products used:
Fixppo

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear customer,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user billm1224
France
1 review
0 helpful votes
  • Send Message
February 5th, 2021
Verified purchase

I had problems with backing up photos and contacted imyfone. They was very responsive and iterated with me until the issue was resolved. Greatly appreciated!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Bill,
Thank you for your review.
We are always here to help if you have any other issues.
IMyFone Support Team

Thumbnail of user sn120
Indiana
1 review
2 helpful votes
  • Send Message
December 13th, 2020

All claims on this site and company are all FALSE. ALL LIES. Customer support is supposed to be availible 24/7/365 - contacted them on Saturday and it is now Monday and still no response. All I wanted was to unlock my phone because I had forgotten the passcode to get in since I normally use fingerprint but needed the passcode after restarting my phone. I wanted to unlock my phone without erasing everything on it. Their program LockWiper guarentees this but in reality it is even more worthless than garbage. It was basically to factory reset your phone.

They claimed 30-day money back guarantee - that's all lies too. Contacted their customer support about refund and subscription cancellation and still haven't heard anything back from them.

As for the monthly subscription I never wanted to sign up for it but I am stuck with it now after purchasing their 1-month plan. On their website they claimed that you can "cancel at your convenience" yet every time I go to cancel I get an error message. Doesn't say what kind of error, just "error." Tried several times throughout the day and the following day and still the same error message. They want to keep you stuck in this loop of recurring monthly payment. Don't be fooled by these people. Do yourself a HUGE favor and stay far, far away from this website and company. They are big time SCAMMERS.

Tip for consumers:
DO NOT USE THIS SITE AT ALL CAUSE. They are scammers out to get your money. Save yourself the headache and aggravation.

Service
Value
Returns
Quality
Thumbnail of user blessyr1
Germany
1 review
0 helpful votes
  • Send Message
January 10th, 2021

Such great service provided to me and thank to all the team working here. Great location changer its easier for me to finish misson in games that are location based. Great idea.

Products used:
Anyto

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Blessy,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user michaelej1
New York
1 review
0 helpful votes
  • Send Message
December 10th, 2020

I recently used itransor whatsapp transfer tool to transfer whatsapp data from my old iphone to my new one. The software was extremely easy to use and I faced no inconvenience during the process.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Michaele,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us.
IMyFone Support Team

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Thumbnail of user imyfonet
iMyFone T.

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