• iMyFone

iMyFone

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Overview

iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.

  • Service
    80
  • Value
    77
  • Shipping
    51
  • Returns
    70
  • Quality
    76
Positive reviews (last 12 months): 90%
Positive
9
Neutral
1
Negative
0
38
See all photos
How would you rate iMyFone?
Top Positive Review

“Trustworthy company”

Allen R.
11/4/24

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Top Critical Review

“What's up transfer data from Andriod to Iphone”

Chirag j.
7/15/22

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Reviews (372)

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Reviews that mention popular keywords

echo zhou (14) support team (18) customer service (97)
Thumbnail of user paulw1257
Illinois
1 review
0 helpful votes
  • Send Message
December 10th, 2020

Recently, I had encountered several iOS issues because of which, I was unable to properly function my iPhone. Imyfone Fixppo helped me resolve these issues instantly and with minimum efforts.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Paul,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user fouziehs
GB
1 review
0 helpful votes
  • Send Message
September 24th, 2020

Program didn't work and i asked to refund after one day of purchase and still no news i send several requested but no ansewni

My purchase is ******* please refund my money please

Thumbnail of user rachit13333
India
1 review
0 helpful votes
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January 8th, 2024

It was a great experience user friendly and everything was good nothing bad everything good I enjoyed the site

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear rachit a.
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user angelar1219
Texas
1 review
1 helpful vote
  • Send Message
June 29th, 2021

I forgot cancelling my subscription and billed again. Contacting them, cancelled my subscription and refunded me. I will use their sevice again in the future if needed.

Products used:
D-Back

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user alexb1004
Denmark
1 review
0 helpful votes
  • Send Message
March 17th, 2021
Verified purchase

I purchased Imyfone TunesMate for transfering Music to ny iPhone12
It worked fine execpt the Music was not organised by album.
Then it was not what I had expected.
I had a full refund
God customer service

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Alex,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user hubertg16
France
1 review
0 helpful votes
  • Send Message
January 6th, 2021
Verified purchase

You have to know that iMyFone's team is very reactive. I wrote for a support and I had a quick answer (24h). But the best is that... I'm satisfied. They are very attentive to customer satisfaction.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Hubert,
Thank you so much for sharing your experience with us.
We are always here to help if you have any other issues.
IMyFone Support Team

Thumbnail of user zaina32
Pakistan
1 review
0 helpful votes
  • Send Message
December 10th, 2020

I've been using imyfone filme as my primary video editor and I've never been disappointed at the quality of service that imyfone is willing to provide to customers.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Zain,
We are glad to hear that you are satisfied with our program. Please feel free to contact us if you have any issues. Thank you for your support.
IMyFone Support Team

Thumbnail of user charlesm1410
India
1 review
0 helpful votes
  • Send Message
January 10th, 2021

Im having alot of problem with my ipad, it's getting laggy and im not able to recover some files which i have deleted. Fixppo works well with me so Im rexommending this to others too.

Products used:
Fixppo

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Charles,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user arslanajmalm
Pakistan
1 review
0 helpful votes
  • Send Message
December 12th, 2020

Imyfone Filme helped me to edit my videos professionally. Interestingly, this product offers many features for free that other video editing software gives under premium versions. Surely recommended.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear ArslanAjmal,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer better experience for our customers.
IMyFone Support Team

Thumbnail of user adams1364
Australia
1 review
0 helpful votes
  • Send Message
July 13th, 2021

Product does not do what it says changed website after bringing up the issue, refuse to give money back and charged me after I cancelled subscription

Tip for consumers:
Avoid this site it's a scam

Products used:
IPhone recovery

Service
Value
Shipping
Returns
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Adam,
I apologize sincerely for this inconvenience.
But we have indicated that your device is not supported on our website, we did not change the website. Maybe you didn’t notice the information.
And I have checked and also confirmed that my colleague did not refuse your refund request. We have also refunded you.
My colleague will contact you to check if we can solve the misunderstanding.
Wish you a good day!
IMyFone Support Team

Thumbnail of user alexb1143
Netherlands
1 review
0 helpful votes
  • Send Message
August 7th, 2021
Verified purchase

I made a mistake by accidently buying the wrong software, customer service helped me very well and quick even tough it was my own mistake.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Alex,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user chemm
France
1 review
0 helpful votes
  • Send Message
February 26th, 2021

Hello,
Great application that allow me to recover a ZIP archive locked by a password.
The support is really active and give quick answer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Chem,
Thank you for the feedback.
I'm delighted to hear that you had such a great experience in interacting with our service.
IMyFone Support Team

Thumbnail of user michaelh2235
Ohio
1 review
2 helpful votes
  • Send Message
April 30th, 2020

Do not purchase this, it really messed up my iTunes and says 30 day money back guarantee good luck getting your money refunded

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Michael,
Sorry for disturbing you.
We are sorry for what you were encountering.
Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Michael,
Sorry for disturbing you.
Here is the customer service manager Jessica. We are sorry for what you were encountering and we were trying to contact you but failed. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution.
IMyFone Support Team

Thumbnail of user michaell2588
Australia
1 review
1 helpful vote
  • Send Message
August 8th, 2020
Verified purchase

After purchasing this it did not work and nowhere on promo video or website is there a warning saying it's not guaranteed.

Thumbnail of user c.y.l
California
1 review
0 helpful votes
  • Send Message
May 15th, 2022

AnyRecover was one of the several data/file recovery apps (Windows) that I'd evaluated before I chose it for my bulk-recovery attempt over two years ago (01/2020). For one incident I approached their Support. Rayna (then) was courteous with patience and helped resolve my inquiry.

Two years later in the last week (05/2022), my thought to retrieve some batch image files that were missing pushed me to restore my system to the previous month's backup. I obtained and reinstalled the AR in the SAME folder on the C: drive, then ran it and retrieved hundreds of thousands of files of various types for recovering. Though the many recovered images had compromised -- due to the dynamic and constant overwriting/saving process had taken place (with continuous running of the system after you'd lost/deleted the files), I affirmed a crucial part in file-recovery knowledge -- especially for bulk-batch retrieving. Thanks to the Engineering people at AR that shared the knowledge that helped clarify and confirm my initial doubts.

Kudos to Hermosa especially at the Support being the main and key person who handled the several back-and-forth email rounds with me -- not only with patience but also with passion for customer service. Accompanying the Engineering people to help dig down to the core for my inquiries, they represented AnyRecover well, so well. I've had a great experience again with them for this incidence.

C. Y. Lee, a customer

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear C. Y. L,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user brettr72
Texas
1 review
1 helpful vote
  • Send Message
June 12th, 2020

They refuse to email me back about my subscription that I would like to cancel. I do not want to be charged a year from now for this service.

Tip for consumers:
Don't buy their products.

Products used:
Fixppo

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Brett,
Sorry for the late reply due to the weekend.
We have helped you cancel the yearly subscription and there won't be any charges in the future.
Best regards,
IMyFone Support Team

Thumbnail of user ingridc111
New York
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

My daughter's phone was stuck on a black screen with a spinning circle. This program solved her problem. Highly recommended!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Ingrid,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user jasont1258
Canada
1 review
0 helpful votes
  • Send Message
February 8th, 2022
Verified purchase

Great software, excellent support and friendly technical support team. They help me resolve the issue.
Very satisfied with them.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Jason,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user bm625
GB
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

Although iMyFone programme didn't help fix my phone (which is why I give 4 star and not 5) I received good customer service, with quick response to my queries and received a full refund.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear B M.
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user davidec18
Germany
1 review
1 helpful vote
  • Send Message
January 13th, 2021
Verified purchase

I bought this tool for fixing my iphone without data loss. It doesn't do the job even if on the screen I read "successful". I will have to erase all the data and reinstall... well, this could have been done with itunes, without having to pay for an extra license, right?
What is really funny is that I cannot submit my feedback after trying to use the standard mode... the window is too big and any attempt of moving it /resizing it with the keyboard is vane. Well done, so they do not have to take care of customers' feedback.
I do not recommend to buy this tool, it is a waste of time and money. I will try to get a refund, let's see how it goes.

UPDATE. I have been charged again without getting back the money. I am trying to cancel my monthly license, and I need a password to access my account and do the job. I asked for the password in a dedicated page, and I was expecting to get an email with the link for resetting/creating it. Instead I am redirected to another website where I have to send another mail to the customer support...(https://www.mycommerce.com/support/)...I really want to see now if I'll get the password... in any case, very complicated system for canceling the subscription, it could be simpler, it llooks like it is made on purpose for slowing down the procedure (I never had this experience before. It is quite weird that for getting your password, you have to contact by email the customer service of another website!)

Tip for consumers:
don't get trapped, avoid this website

Products used:
itunes

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Davide,
We are so sorry for the fixing failure. If you have a problem contact us via Feedback, you can also contact us via the support center on the official website, this is the link: https://www.imyfone.com/support/.
We have contacted you via fixppo@imyfone.com in order to solve your issue, would you please reply to our email? Customer satisfaction is our top priority, and we will try our best to provide you with a good experience.
Looking forward to your reply.
IMyFone Support Team

Thumbnail of user yashkush.tibrewal
Florida
1 review
0 helpful votes
  • Send Message
December 7th, 2023

Hi,

I used to it for faking locations in my applications on the phone. From my experience it works.

Feedback: Be open for pay per use.

Service
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team

Thumbnail of user karenr2424
GB
1 review
0 helpful votes
  • Send Message
May 7th, 2022
Verified purchase

The software didn't work for me, but after a few emails they accepted the refund which was very fair from them as a company.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Karen,
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user coltoldests
China
1 review
0 helpful votes
  • Send Message
May 13th, 2018

What an amazing tool the imyfone d-back is. I never thought I could have saved back my deleted messages lost for a long time.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Coltoldest,
Thank you very much for your comment.
We are glad that our program helped you.
If you need any other help, please let us know.
IMyFone Support Team

Thumbnail of user joeyl81
Singapore
1 review
2 helpful votes
  • Send Message
October 1st, 2020
Verified purchase

My iPhone bricked when installing IOS14.
Tried using iTunes but it didn't work.
This app helped my phone from constant restart on Apple logo.
Thanks!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Joey,
Thank you very much for your comment.
We are glad that our program helped you.
If you need any other help, please let us know.
IMyFone Support Team

Thumbnail of user yannies
France
1 review
0 helpful votes
  • Send Message
April 5th, 2020

I was disappointed with the product that it didnt work on my computer and my phone but they are responsible enough to eventually refund me.

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Thumbnail of user imyfonet
iMyFone T.

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