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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 136th among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
The site is great for generating a large number of applicants. My only complaint is that there is no option for adding disqualifying questions so we can filter out unqualified applicants easier.
So my account was disabled with no feedback after I was spending more then ever on Indeed. I called my account rep and she said she doesn't even understand why I was disabled.
We both went through the policies and quality guidelines and we were doing just fine.
It's really sad because we are staunch rule followers and I go over and beyond to do what is right.
There was no warning whatsoever and no clear search guidelines broken. For a company like us to get banned there has to be major problems with these guidelines being monitored.
I am noticing they respond the same to everyone with a vague "all accounts do go through a moderation process to ensure our quality guidelines are met."
Which means we are not transparent with our moderation process, and do not want to be liable for our quality guidelines.
They say they are responding to my review privately but they are saying the same thing.
We at indeed can not saying anything specific to help you, this decision is final and we are repeating this message because this is our process for handling complaints.
I have been using Indeed for a LOOOONG time now and at first you think its great. I received lots of applicants and thought it was the bee's knee's... Now after REALLY looking at the billing process I am appalled. I have found NUMEROUS incidents where the same people applied for the same position, which means I am getting charged twice! PLUS, most of the applicants I get are not even close to what I am looking for (Ex. A Janitor that applies for my Marketing Coordinator position) I PAY FOR THAT?!. I have talked with my account manager, Michael, who can't give me any real answers. I also notice that they are using my Feb. Budget to pay for 1/2 of January's and now for some reason, for the first time ever, They said they have eaten up my entire $1,200.00 and its only the 22nd. I am going elsewhere and I would suggest the same to other potential or current clients.
Tip for consumers:
RUN AWAY!!
Hello Laura, we're sorry for the poor experience with Indeed. We'd be happy to help you with your charges and see what we can do to improve your candidate quality. Please feel free to email us directly at sitejabber@indeed.com. Thank you.
I have been using Indeed as an Employer for over 2 years now. I have posted my job description and paid for clicks. My job posting is very specific and I have NEVER complained about paying although 95% of the respondents are not suitable candidates. I did like the opportunity to peruse resumes and contact specific individuals about our position.
Indeed decided to revoke my ability to contact the owner's of these resumes. I used their system to contest this ban and explained the situation. I received an email stating that my ability to contact job seekers was reinstated. Excellent as this is the part of the site I really get value from. Only to find the ability to contact people is still locked. I contact customer service and am told to send the email I received reinstating me. I received an email today indicating upon further review the original ban is being upheld.
The problem is there is no recourse. Customer service has no ability to explain or resolve the issue and they refuse to allow you to speak to the department that makes the arbitrary decision. The issue I have I am banned from contacting job seekers due to my Job description... but are fully willing to take my money for every job seeker that clicks my ad!
Very frustrating. No recourse and ridiculous customer resolution! I will not be using this site again and will be sharing my experience with all my professional contacts.
Tip for consumers:
Do not expect customer service.
Beware if you are deemed unworthy... there is NO recourse and no one to speak with that can resolve the issue.
Bad policies.
The business account was disabled for no reason at all i have submit all the necessary documents that they need and still no response. Poor service quality
Hello! We have reached out via PM, please reply back when you can. Thank you!
I think there are a lot of negative points in the site, after I got a number of resumes, my account got disabled.
I have been trying to reach them for 3 days but no response from them.
Hi Mohammed! We would like to investigate this further and have sent you a private message. Please reply back at your earliest convenience, thank you!
Indeed just cut off our access with no warning. It is a terrible way to conduct business and they will not return access and want us to do a paid version.
Tip for consumers:
There needs to be a warning.
Products used:
Recruiting
Hi Denice, thank you for leaving us some feedback. To provide further clarification, the account in question was going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status users experience. At this time, we can confirm that the account is finished with this review process and is fully active. We do apologize for any inconvenience!
I find the site to be out of date and when you visit the hiring company's website the posting isn't there. Just recently a fake job posting form "Chevron Oil and Gas in the UK posted several positions. Jobrapido also fell for this scam, which is most likely a phising scam. Not a very useful site and lacks security.
"Chevron United Kingdom
Limited Company
1 Westferry Circus
London
E14 4HA
United Kingdom
Tel: *******594
*******226
E-mail: *******@chevronoilandgas.co.uk"
I have recently deleted my account with Indeed as I have been scammed once before then caught on to the second attempt. I contacted Indeed support and provided them with all details and corresponding emails. I requested them to share their investigation results but they declined. No transparency
DO NOT USE INDEED JOB SEARCH WEBSITE
Hello, we investigate all suspicious job postings on Indeed fully and create rules to prevent them from occurring again. We do not share all of our Search Quality processes and procedures so that we can make sure that all rules we create to prevent these positions from being shown moving forward are effective. If there is anything else we can do to help you, please feel free to reach out to us at sitejabber@indeed.com.
Sponsored a job for £3 a day for a week and was charged £156. There's no telephone number to call to sort it and emails go unanswered. Employers avoid!
Tip for consumers:
Avoid
Products used:
Advertising
Hi Joe! Thanks for reaching out. We followed up with you in a private message. We look forward to your response.
My indeed employer account has been disabled, i don't even know what did I do, its a really good site, but this really messed up my plan... please fix this
Hello there, thank you for reaching out. A member of our team has responded to your review by private message. Feel free to follow up with us there if you have any additional questions or concerns.
Easy to set up. Very quick to get good candidates and although I didn't use all the tools available, the experience was a good one. I would recommend this platform.
As I received a email from site jabber telling me that close to 10,000 people had read my review of Indeed
I tried calling Indeed to see just what had happened?
And once again I was sent to the nonsensical department of customer service - no real reason - couldn't respond as to why my ad was disabled and now after months of being on other sites I have figured out that
I really don't need "INDEED".
With thousands spent on other recruiting sites as of today the need for 'INDEED is indeed a problem for INDEED"
Good luck out there in the grand world of recruiting as you will Indeed need to find another place to support your recruiting.
Tip for consumers:
Try the other sites before you get gut hooked on INDEED
Products used:
Multiple other recruiting sites
Hi David, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well, even to accounts that have been active previously. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Posting with Indeed was easy and fast. I like that as I wear many hats within our small family-run business.
What frustrates me is the lack of integrity the candidates have when sending their information. Sometimes I wonder why they even both, especially when a job posting requests: "Send us your resume and tell us why you would be a good fit for our company"... and all you get is someone who isn't qualified and/or doesn't send anything other than a resume.
This tells me they aren't confident nor do they meet the qualifications.
Too bad Indeed can't weed these applicants and ultimates reject them via software... perhaps one day.
Our positions are specific - perhaps that is why we aren't getting many to apply despite the fact that our tour guides make more $$$ than most entry-level positions in banks, AD/PR agencies and many other businesses here in Hawaii.
It's a versatile job that takes one outdoors and meets different people from the world over and make lifelong friends too (so many of our guests are repeat at least 40% and request our guides for their next experience).
Oh Well - I know this isn't something Indeed can fix.
Overall it is a good experience.
It appears Indeed are now disabling Free Advertising accounts. Why not rather just make it a standard paid service as opposed to bullying tactics to push your free advertisers to paid. Your SOP's are PATHETIC.
Hi Lana, thank you for taking the time to leave Indeed a review. We were able to take a look into your account and can see your account was disabled due to a violation of our job posting guidelines. We have sent you a private message on how to proceed. Please follow up with us there.
I had an Indeed account using for a long time and hiring people but all of sudden when I turned in my Jobs, Unsponsored, they disabled my account in one hour, and the quality assurance team has no phone number or direct email to deal with or explain to the customers for reason. I contacted customer care and They also said, sorry sir we can't connect the quality team but you can appeal, appeal rejection is the Indeed quality team's main priority. Indeed quality seems like works inside the bunker where they don't have any communication method but just assigned to disable the accounts and don't reply if someone needs any help. I have posted an Independent contractor position where we carefully followed all the guidelines but finally, I have a bad experience. Hired professionals are still working with us on the same job profiles for the last six months but Indeed decided my job suspicious. No review method, no understanding, dictatorship business policies, and completely arrogant and rude method to deal with. Someday Indeed management may regret when other company will override because of such onesided bad policies.
Hello Chandan, a member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
I decided to try indeed after browsing them for years as a job seeker. I love their site on that end. However, now being the owner of a new company, i was very disappointed with the employer end of things. I was posting a job for a CDL A driver and was receiving only a handful of resumes, none of them qualified based on the criteria I indicated that I needed in the posting. I'm alright with casting a wide net though, so even though I had many unqualified resumes to search though, it was a cumbersome task that I was willing to bear. The problem with the whole process is, your not really sure for what your're signing up. They charged me almost 10 times the previous month's charge of 42.00, and told me when I called that I had signed up for an $18 a day plan, even though I couldn't find that anywhere, and I didn't have any new qualified applicants. They did agree to a partial credit in the end, that still left me with a substantial balance. If you're looking for a service that will help you find a qualified candidate without taking you to the cleaners, I suggest you look elsewhere.
Hi Ryan, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.
For the amount of views and non qualified applicants the fees were ridiculous. We did not get one good candidate for our job listing. We will never use you for our future listings.
Hello Sandra, we're very sorry for the poor experience you had with posting your job on Indeed. We've messaged you directly to discuss your experience further. Thank you.
Writing a follow up...
I have been given a workaround solution to try and my issue was handled promptly by Indeed. So I am going to give it a try and see how it goes.
Hello,
I have been using Indeed for a while now (>1 year). The resumes I get are 95% from third party candidates with a questionable work experience. I clearly mention in my every job posting that it's for direct candidates only but still couldn't control the spam or irrelevant applications I am getting (plus being charged if you sponsor) and Indeed is doing nothing about this after repeated complaints. They want to send me those applications/candidates to take a look. But unfortunately there are ten's if not hundred's of those for each one of my job posting and am not interested to dispute each one of them and get in to email conversation which can be monotonous.
It's becoming a big headache and concerns me about the morality of the applicants.
I more than wish that something can be done here to make recruiters work more productive or at least make their life easy.
Thank you!
Hi Bala, we apologize for the poor experience and we have responded to your review via private message.
CV wont upload fully, cutted parts out and would never let me edit it to change it. Stayed like this after multiple times of deleting and re uploading
We are a recruitment company that has been around since 2011, we have used many job portals throughout our time and have recently started with Indeed.
Because of Covid we have had little to no vacancies and suddenly now we have a lot of vacancies that needed to be filled with immediately, sadly, all these positions get flagged as spam and because of that we need to sponsor them for them not to be flagged as spam anymore? How does that make sense, if it is spam (which it is 100% not, we are looking for real employees for these vacancies) why would you allow it to be shown if we pay?
They have been updating their job posting form and what a horrible mess it has been trying to post these vacancies as well as I was left unable to post it via the computer! I send an email to them about this as well but have not even heard a peep back from anything or anyone.
As a Recruitment Agency that are getting in vacancies needing to be filled in urgently, especially in this time where people need jobs and we are desperately trying to get back onto our feet. I am completely frustrated by this site.
Hello Michelle, thank you for reaching out here. A member of our team has responded to your review by private message. Feel free to follow up with us there.
What you should know is I would have to be a Barron not to seer you guys obviously do not verify the jobs being real that are posted. If I see another take job on indeed I will keep escalating. I cannot beLIEVE how pathetic you guys are that we cannot see the fake jobs being posted that are not even active on their side AND Not real. Can anybody in our society admit their wrong besides me? If ITS NOT REAL AND NOT HIRING NOW THEN DONT $#*!ING POST IT! JESUS-CHRIST!
Hi there,
You have the ability to report job listings directly to our internal review team. To learn more about this please use the link below! https://support.indeed.com/hc/en-us/articles/360028156452-Reporting-a-job
We would advise having a look at the following articles to help ensure you have a safe job search on Indeed:
Indeed's Security Page:
https://www.indeed.com/security
Guidelines for Safe Job Search:
https://support.indeed.com/hc/en-us/articles/216354123-Guidelines-for-Safe-Job-Search
Spam vs. Scam:
https://support.indeed.com/hc/en-us/articles/360040122351-Spam-vs-Scam
How to Verify Suspicious Correspondence:
https://support.indeed.com/hc/en-us/articles/360040122511-How-to-Verify-Suspicious-Correspondence-from-an-Employer
Reporting a Job:
https://support.indeed.com/hc/en-us/articles/360028156452-Reporting-a-job
I May Have Been Scammed, What Can I Do?:
https://support.indeed.com/hc/en-us/articles/360030799611
I do not understand why account was disabled without warning, I always pay and I have been hiring candidates since August! This is ridiculous I was waiting for responses
Products used:
Sponsored job posting
Hi Charlotte, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results and the account will remain in its current disabled status. In addition, Indeed does not allow non-job postings. This includes, but is not limited to, multi-level marketing opportunities, volunteer jobs, training and education opportunities, franchising opportunities, jobseeker employment solicitation, expired jobs, and jobs which do not represent a specific employer vacancy. Indeed always retains the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.
We posted an ad for a confidential job (as we are looking to replace an employee that was severely underperforming). After paying for 3-4 days of Sponsored Ad with a standard job posting (descriptions & responsibility), Indeed terminated our account for no reason. This action apparently cannot be appealed. They will be dealing with our credit card chargeback for fraudulent services. See below for their generic email response:
Indeed Search Quality (Indeed for Employers)
May 19,2020, 3:58:20 PM CDT
Thank you for contacting Indeed. We have reviewed your account and have found it to be unsuitable for Indeed.
For your reference, we have linked Indeed's Terms of Service and Job Posting Guidelines.
Please note that your account currently is not accruing costs and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause.
Thank you,
Indeed Search Quality
On Behalf Of Indeed
Hi John, a member of our team has responded to your review by private message. Please follow up there so we can assist you further.
Gain trust and grow your business with customer reviews.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Casey, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.