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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
We have been using Indeed for more than 3~4 years so far without any issue (we are a paid customer and run a completely lawful business in the UK). Today Indeed suddenly disabled our account without any reason and they also rejected our appeal without any specific reason.
We have a lot of hiring in progress and a lot of interviews being scheduled, now all those communications with the candidates have been cut as our Indeed accounts are disabed. This is ridiculous!
Date of experience: January 10, 2022
I have applied to over 100 jobs through indeed.com, and only got one email from a employer! I believe indeed.com waits a month before posting jobs for employers. This website should be SHUT DOWN & FINED for wasting people's time.
Date of experience: September 26, 2015
Over the past couple of weeks, it has been a lot of struggle. Even though we have been using indeed for the past 1 year but now they keep on disabling our employer account. And the reason they give every time is that your post doesn't fulfill the quality standards or your account is not verified even though all the processes are complete and the account is verified as well. We have appealed every single time but no use. Even if we get the account back zero resumes are received for the job post. This behavior is beyond understanding and has been a continuing frustration for us.
Date of experience: August 10, 2021
Hi Abdullah, thank you for taking the time to leave Indeed a review. We have sent you a private message regarding this situation. Please feel free to follow up with us there.
I have sourced a few hires from Indeed, the site definitely allows for a good source of talent. It is a little difficult to filter through all of the applicants though. There also seems to be a lot of people who apply that do not fit the criteria, but that will inevitably happen and is the job of HR/hiring managers to identify good candidates from here.
Date of experience: January 21, 2016
Sent everything in to verify our business. Finally got that approved. Then posted our job in a few locations. Sponsered them on and off for 3 months. Added a new location in michigan, and next thing I now they have flagged all of our job postings then disabled my account. So we have paid over 1k to indeed and now dont even have access to our applicants. They couldnt give me a reason why it was disabled. We will be getting lawyers involved. So if anyone else has had similar experiences please reach out. We can make this a class action lawsuit.
Date of experience: September 1, 2023
Hi James, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review. An Indeed Representative has reached out to you directly to assist with his further.
I'm a job seeker looking for remote work. Indeed.com hooks you up with jobs from all kinds of industries, including remote work. Indeed allows you to personalize your job seeker experience, so that the right companies and industries find you.
Tip for consumers:
This is great for people looking for work. No matter your job preference - full-time, part-time, contract - Indeed has what you seek!
Products used:
Job search, resume uploading, and customizable job seeker profile
Date of experience: January 31, 2022
The jobs that indeed sent me our scams, very in depth scams and I do NOT recommend using this site to find employment. They must sell our information to outside sources who take advantage and offer bogus jobs with offer letters, fake checks, and empty promises. Extremely disappointed and I tell everyone I know to stay away from indeed.
Date of experience: April 13, 2019
Hi Caroline, we are very sorry to hear about your experience while using Indeed. It’s our priority to protect the personal information of our users. We have sent you a private message to further assist.
Recently made an account for my new fabrication shop and posted 3 ads for hiring Metal Fabricators, Welders and skilled laborers for my shop opening up at the end of the month. I have a great deal of work to get done in a short amount of time and am in urgent need of hiring. Indeed is the #1 place to go for hiring in my city and there is not much for alternatives. I see so many other reviews like and am deeply troubled by this issue... hoping for a quick resolution and a chance to speak to someone that can show some empathy for myself, our applicants, and would be employees... HELP
Indeed did respond to my request for appeal but is asking for documents that at this time can't be provided, My shop is currently in the renovation phase and there are no utility bills to be had, and tax permits are not a thing in Canada
Tip for consumers:
Be prepared to have your account deactivated and do not spend any money until you have been using their services successfully for a long duration (a few months maybe). You can expect to be banned at some point without reason or cause and without explanation. It seems some that did spend money have lost their money and will not see a refund.
Products used:
Posted initial few jobs using free posting option, was strongly considering spending money on a subscription and am so very glad that i didn't in light of this. I have applicants waiting for a response and others who will be looking for my ad online and won't be able to find it. This is highly detrimental to my company in these early stages
Date of experience: October 10, 2021
Hi Lance, we are very sorry to hear about this. All accounts on Indeed are subject to our review process and this process is designed to protect our job seekers and employers. We take the quality of the jobs appearing on indeed and the security of our users very seriously and occasionally we will require more details on a company before we can allow their job postings to appear on Indeed. I can see that you are already in communication with our Quality team, we would advise following up with them once you have the required documents available to you in order to complete the review.
I have been trying to use indeed for 6 months. I consistently get jobs that are the wrong profession. If you are a medical provider like an NP, PA, etc, they are not a great place to search. I get alerted all day to jobs that are medical in some way but never the right profession. I have updated my profile 3 times and the alerts never change. Go to donate or a mid level provider site. Do not use indeed.
Date of experience: June 26, 2020
Hello Dottie thank you for taking the time to share your experience. A member of our team has responded to your review by private message. Feel free to follow up there.
As an Employer I cannot respond to reviews. One reviewer said they worked at a position that we never had for a department that we never had. Of course the review was extremely negative. Mmm, competition flame anyone!
Date of experience: May 6, 2014
Have now had direct support from Indeed to investigate and resolve the issue. It now looks like our account has been enabled. A pity it took so long for this to happen, but thanks Indeed support for resolving once we were able to make contact.
Date of experience: November 28, 2017
Hi Charlie, we're happy we were able to work with you and get this issue resolved. If you ever need assistance in the future please don't hesitate to reach back out!
We worked with one of Indeed's sales people to start our recruitment campaign. Our model is similar to Uber and Deliveroo who also recruit on Indeed so we wanted to make sure we followed the terms of service correctly. Three weeks after being live Indeed disabled our account. As others have said, no explanation of what rule was broken, or any opportunity to fix it. The sales person who was only too happy to be on the phone two weeks ago has magically disappeared.
A real waste of the time and effort we put into working with Indeed. Poor employer experience.
Date of experience: November 27, 2017
With no prior advise and during a selection process that was really important to my small business account was deactivated and all people that applied is no longer visible and than reachable after payment completed. We would hire...
Date of experience: October 13, 2021
Hi Nicola, all accounts on Indeed are subject to a routine review designed to protect our job seekers and employers and also ensure a high level of quality in our search results. This is something we take very seriously and have teams dedicated to this effort. I can see a member of our team has already reached out to you by email to advise on the status of your Indeed account.
So since we can't put a job ad in the newspaper anymore, I decided to use indeed. I have been thrilled with the great customer service my contact person at indeed has provided. I am very tough to please.
Christine is my new best friend. It can be difficult to find good candidates and the service Christine and indeed has provided me, as a small biz owner, has been superb.
Date of experience: June 26, 2017
Hi Julie, thank you so much for sharing your experience with us! We're so happy to hear that you are enjoying using Indeed. We wish you the best of luck in your recruiting process.
There's no way of requesting feedback from employers using when applying for jobs straight from the indeed app. I've been applying for a long time now and not once have I heard anything back, although I've been very well suited to the jobs I apply for.
I'd like to know where I'm going wrong to not be seen for an interview, and there is no other way to track any progress.
I'm going to stop using indeed unless I know that my application is actually getting through and seen. I have no faith in this site now.
Date of experience: March 8, 2016
Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
I have been experiencing my account being disabled a couple of times just for this year and they always reason out that my account was compromised. I tried changing my password as per instruction, I also tried getting in touch with a QA, but no resolution was given. I can't contact them as there's no way to communicate with them. I lost a lot of candidates because of this. It is frustrating.
Date of experience: October 1, 2020
Hello Krishna, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
UPDATE: Issue has been resolved
I just created an account on behalf of employer, posted a job and opted to pay for the sponsored ads. The job posting went live, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.
The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.
This is our first time to use this platform. I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.
Can someone reach out to me directly on my email to resolve this issue?
Date of experience: October 5, 2020
Hi Soledad, we are sorry to hear about the experience you are having with Indeed. A member of our team reached out to you by private message on here to assist you with this. Thank you.
My employer account was disabled for no reason. Tried to make a new account with a new position and that was disabled as well. They give you an option to appeal, but they don't consider what you have to stay. Small businesses should avoid indeed.
Tip for consumers:
Don't use it
Date of experience: December 27, 2020
Hi Amethyst, thank you for taking the time to leave Indeed a review. It appears your account has been flagged for our routine review and we need more information on the business you're hiring for. We have sent you a private message with the next steps so we can assist you. Please follow up with us there, thank you.
I just signed up and started posting jobs on indeed, shortly afterwards I received notification that my account was suddenly disabled. I appealed the decision and provided the proper supporting documentation: Business Number and Incorporating documents, to prove who I am and where I'm located, but it didn't seem to do anything and my account was not reinstated. They disabled my account without telling me why or even if I have another chance.
Date of experience: August 11, 2017
Hi Patrick, we're very sorry to hear this. We have responded to your review by private message, please follow up there if you have any additional questions.
I'm not sure why there's so much negativity here, but I've had wonderful experiences using indeed as a job seeker. My current position was obtained through indeed and I couldn't be more content with it.
Date of experience: October 15, 2015
Hi Kate, thank you for sharing your positive experience with using Indeed. If there is anything we can do you help you in the future, please do not hesitate to reach out to us.
Inundated with time wasters who weren't even close to being qualified. Most candidates failed to answer my two qualifying questions correctly but still wasted my time by submitting their CV's. Service needs improving.
I won't use it again as rejecting time-wasters is a wind up and Indeed should reject these people for me.
Date of experience: January 21, 2016
Were sorry to hear that you did not receive qualified candidates on Indeed. If there is anything that we can do to help, please reach out to us at sitejabber@indeed.com.
So called employees left reviews which are outright lies yet indeed wont remove them. Truly regret doing business with them. Dont know if it is my competitors, someone we didnt hired, or someone that was let go for poor performance.
Date of experience: March 2, 2020
Hello there, we have responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
After posted a job and having 50 cvs sent to me my account has been disabled and I can not repost.
Looks like this is a regular thing but there's no reason provided which must be very annoying for candidates.
Date of experience: February 29, 2020
Hi Patrick, thank you for taking the time to leave us a review. We would be happy to assist with this situation. We have sent you a private message to get started. We look forward to working with you.
I've had the same 1 star experience as many other businesses here where the account was suddenly blocked and nobody could provide any extra information. Agents over the phone kept promising it's with the 'internal team' and somebody will get back to me within 48 hours or within 3 business days, but that never happened. All I got was an email with a link to their FAQs. I have become too reliant on Indeed for recruiting and this has really impacted the business. We had paid campaigns and an active account for close to a year and fine-tuned our marketing efforts based on Indeed campaigns. I need an explanation at least and some chance to fix whatever the issue was, not a ban and then ghosting.
Tip for consumers:
Don't rely too much on Indeed
Products used:
Job posts
Date of experience: August 16, 2022
Hello,
All accounts and jobs are subject to our standard reviewing process. After further review, the decision has been made that your job postings cannot be shown on Indeed. For your reference, please see Indeed’s terms of service: https://ca.indeed.com/legal?hl=en&redirect=true#tos and our Job Posting Best Practices: https://indeed.force.com/employerSupport1/s/topic/0TO1R000000xxOtWAI/policies?language=en_CA
No further action is required on your part and no additional details regarding this decision have been provided. We apologize for any inconvenience this may have caused.
Best regards,
Indeed Support
For the most part, you can find good jobs but it's not always accurate. Some jobs aren't hiring but it website shows that they are. I also think they need a wide variety of work from home job options.
Date of experience: October 30, 2017
Hi Jamie, thank you for reaching out to us. We have responded to you by private message so we can work with you to improve your experience using Indeed. Please follow up with us in there so we can assist further.
Unlike most other commercial job boards, this site is redundant, basically worthless. Upon 'uploading' a resume, it allows to 'Review' your upload, but then opens a detailed page that requires a repeat of all your information, with added fields to include your skills, technical expertise, etc. Basically what you already have listed on your resume. Just ridiculous. And though I never signed up or requested any job blasts, I receive loads of them in my email. Most of which are irrelevant. Absolute garbage. There are far better job boards like Monster, Careerbuilder, and of course, the jackpot: LinkedIn.
Date of experience: October 12, 2015
Hi Leanette, sorry for the negative experience with uploading your resume. If you'd like to cancel your job alerts, you can log into your account and visit http://www.indeed.com/my/alerts to remove them.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Tao, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.