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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
We set up an employer account last night, uploaded billing information today, filled out all the necessary information but tonight received a notification that our account has been disabled. The reason provided states "one or more of the jobs you posted to Indeed.com was deemed not consistent with Indeed's quality standards". Not sure what their quality standards are as we answered all the questions and provided as many details as possible.
We figured we would give indeed a try but after this occurrence, we will return to ziprecruiter as this has been a waste of time and effort.
Tip for consumers:
Site seems convoluted. Unfortunately you spend hours setting up a profile, which gets disabled without a representative reaching out to you if they think there was an issue. Not sure it's worth the time/effort to setup an account with indeed.
Products used:
We will return to ziprecruiter
Date of experience: January 19, 2022
I assisted my CEO in creating a job post to find some candidates to interview immediately. The first day went well, we had 3 candidates that we contacted. Few days later (today) we go on to see if we have any more candidates & there's nothing. Our job is gone. Doesn't even show that we posted one. (when we did, sponsored as well). We would like to get it up & running again as we have limited time. Some help would be fantastic. We were very excited to be successful with Indeed on the first day we posted the job. We would like to continue & find more candidates.
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2016
Hi Megan, thank you for reaching out! We've contacted you via SiteJabber Private Message to further assist with your account.
I would give them zero stars! We had a paid account for over 4 years and all of a sudden Indeed closed our account. They asked us to provide proof of who our clients are which we provided them with (Big mistake) because now it has been brought to our attention that their salespeople have contacted our clients directly and offered for them to place their jobs on indeed directly! If you are a recruitment agency BEWARE of Indeed, they will steal your clients!
Tip for consumers:
Do not use indeed to list your job vacancies. They will steal your clients.
Products used:
Indeed job board
Date of experience: June 4, 2021
Hi Jess, thank you for taking the time to leave Indeed a review. We would like to learn more about this situation and have sent you a private message. Please feel free to follow up with us there.
We are a small motel looking for potential candidates as we are reopening after the lockdown. Our account got suspended without any verification or notification. I wasted 2 hours to post the job details and ended up with a disabled account. I am still unclear of the mistake committed in my job posting. I used to love Indeed as an employee seeking jobs but this is an extremely unprofessional service as an employer.
Date of experience: July 31, 2021
Hello Clover, thank you for reaching out. A member of our team has responded to your review by private message.
Can't understand what's wrong with this company. I just started using it as I am a recruiter but within a week they disabled my account citing account not accruing costs. I replied that if that's the case I am ready to pay and sponsor my jobs. But they have still not taken any action and seems my account has been disabled permanently.
Date of experience: September 8, 2020
Hello Sanchit, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I recently posted a job through indeeds platform. I am a field sales manager for a 7.5 billion dollar company, and Indeed suspended my account from posting any jobs to find applicants and reaching great matches for this role, they give no accurate details as to why my account is disabled, and they have no customer service to assist. Very unprofessional especially coming from a a platform that is suppose to help people jump start their career. This seems to be a common theme. They need to reevaluate the way that they deem accounts valid. I am very upset and tend to take my recruiting elsewhere.
Tip for consumers:
Be very careful how you list your position your trying to fill
Products used:
Indeed
Date of experience: February 5, 2022
Hi Kalin, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Pissed! I have provided indeed with all documentation to prove I'm a legitimate small business. I was deemed suitable for indeed and 2 months later they shut my account down.
I have spoken to indeed for 3 weeks or more and finally got the account back open for 1 day and they shut it down again!
SERIOUSLY INDEED….I have explained what I do repeatedly and provided my documentation. Are you targeting small businesses across the board or is just me. Maybe a class action suit needs to be brought against you.
I need you to open my account back up my clients depend on me.
Date of experience: June 23, 2023
Hi Deidra, all accounts and jobs are subject to our standard reviewing process. This review can occur at any time and can happen multiple times as well. The account has gone through our reviewing process, our team has concluded that we will not be able to show these openings in our search results and it will remain disabled. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. In order to preserve the integrity of our review process, we are not able to pass over the reasons that went towards this decision. Please note that your account is inactive and is not currently accruing costs. No further action is required on your part. No additional details regarding this decision have been provided. We apologize for any inconvenience this may have caused. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services.
It's funny that Indeed claims to help people get jobs, but has PROHIBITED so many companies from using their site during a PANDEMIC. Indeed is not in the business to get people jobs. They're in the business of making money at whatever cost necessary. I created an account, PAID for their services, and had my account disabled within 24 hours. No warning was given. No explanation was given. I reached out to customer service about a refund and still haven't heard back. Want to hire people right now? Do yourself a favor and don't use Indeed.
Tip for consumers:
Don't use it. Its a waste of time.
Products used:
Purchased the resume subscription
Date of experience: October 28, 2021
Hi Nicole. Thank you for reaching out to bring this to our attention. We sent you a private message inquiring about details. We look forward to hearing from you!
Update 11/2/21: We communicated directly with Nicole and confirmed that the account was flagged for our routine review designed to protect job seekers and employers that all accounts are subject to, we also provided steps to appeal this decision with the aim of enabling the account again. Nicole did not want to proceed with this so we processed a full refund.
Hello Indeed team,
I am using both sponsored and organic job postings based on our requirement. But without reason indeed deactivated my account. Please be little professional with corporate. I hired only few with indeed, cause quality profiles are not found. Despite we do sponsor and try our luck.
We are employers and suppose to except minimum reason for what the account is disabled. Please write us back on it.
Date of experience: August 16, 2021
Hello Dilip, thank you for reaching out. A member of our team has responded to your review by private message. Feel free to follow up with us there.
This website will delete, bad reviews for companies. When companies scam, rip off or don't pay their employees and reviews with reports of injuries. It's reviewing system is garbage it is talked about within its community forums, on reddit and other websites along these lines. Honestly, Indeed should be held accountable if a worker dies due it's decision unethical deletion of reviews, especially in dangerous jobs. A future employee deserves the right to know the good and bad stories of a company and definitely with in the dangerous jobs. Take screenshots of your reviews and post them In a subreddit, time to hold indeed accountable for future injuries that may occur because it protects companies with bad safety records and poor management. Be very careful and cautious when choosing jobs with good reviews... They probably been protected by indeed and the bot reviews were aloud to stay...
Date of experience: December 5, 2020
Hi Chris, a review will only be removed from appearing on an Indeed Company Page if the review violates any of our guidelines. When you have a moment please follow up with us by email at socialcare@indeed.com so we can have a closer look at this for you.
I left an honest review for a company that I worked for almost 10 years. Review was rejected for no reason. It did not contain anything on the list of their reasons why it couldn't be posted, so unfortunately I cannot trust Indeed when it comes to reviews. I will be using more legit websites, such as Glassdoor.
Date of experience: June 15, 2021
Hi Bella, thank you for reaching out. All reviews on Indeed company pages are subject to a moderation process. The reviews are only removed if they do not abide by our posting guidelines. We have sent you a private message to learn more about this situation and how we can help.
I will never use Indeed again! I was overcharged, I tried to cancel my ads several times in email and discussions with Indeed personnel and still received huge monthly bills. Even though I had specific requirements for my jobs, I consistently received unqualified candidates.
I do not recommend Indeed if you are looking for the right candidates.
Date of experience: April 4, 2016
UPDATE 4/11: After discussing this account further with the client, we provided a refund of the requested amount, $68.52 to the employer's credit card.
Why Did Indeed disables my employer account?
Without any intimation how come Indeed can disable my employer account.
I'm already struggling with my business to hire employee's
Its really not the appropriate way to do.
I need indeed to enable my account immediately. I have posted the post within the standard community guidelines.
I'm damn sure that my account was disabled by mistake. I request indeed to enable my account immediately.
Date of experience: April 7, 2021
Hi there, thank you for taking the time to leave Indeed a review. It appears your account is going through our standard review process and we need additional information on the business to proceed. We would be happy to walk you through the next steps of this process and have privately messaged you. We look forward to assisting you.
I recently applied for Burton Law Firm, Carl's Jr., and Soft File via Indeed. After I submitted my application, Indeed notifies me I have to take a fifteen minute assessment test. These tests are a waste of time. Indeed notifies job seekers only after the submission process is complete that they are required to take a test.
Date of experience: April 11, 2022
Hi Nigel, we believe Indeed Assessments gives candidates the opportunity to showcase their relevant knowledge and skills for the related job posting. Please keep in mind that assessments are chosen and used by each employer individually advertising on Indeed. We are not involved in the hiring process and we're not able to control or combine the amount of assessments you may need to take. We apologize for the inconvenience here and we would be happy to pass along your feedback.
I was not sure if I could have the time to complete 1 or 2 surveys a month when I first started. Doing a few here and there added up to enough to pay a bill I had due. Easy and didn't even realize I was making so Much. Extra Debt, no worries you can get Extra Cash here to pay bills. I had enough to transfer into my account to pay the bill on time. They were quick to transfer the cash I earned in just a few weeks!.
Date of experience: August 8, 2022
My company tried on a few different occasions to advertise Physician jobs on indeed. It procures 100% bogus, totally unqualified applicants. If you like wasting your time reviewing resumes from fast food workers then have at it. Indeed's response is to raise you ppc so we did. Within 20 minutes we received 3 more bogus applications and 300 visitors which caused them to go over our daily budget by 1200%. The resolutions from our account rep is completely unacceptable. This is by far the worst job search engine on the planet. WHY DO PEOPLE USE THIS CRAP?
Date of experience: June 11, 2015
Really, I have never once received a call back and I have applied for approx 50 jobs. This site is just to keep your hope up, but it is getting pretty discouraging. There are jobs being advertised and then when you actually call the employer, they say straight out no, there are no job openning at all.
Date of experience: February 16, 2016
Hello Laurette, sorry for the negative experience with Indeed. If there is anything we can do to assist with your job search, please reach out to us directly at sitejabber@indeed.com. Thank you.
I started to set up an account to post a job for my lawn care company. After about an hour of filling out forms and details about my business I found out that my free job listing would cost about $13 per click. Thats not even per applicant- anyone that is checking out the listings will cost me $13. I said no thanks, but now they won. T leave me alone. 3 times on the phone and in 6 emails I said not interested please don't contact me anymore, and they keep sending emails and calling. Last week I promised the next contact would get an online review, and there was another email Friday and another one today-4 days later. I'm sure they will keep coming so each time will get another online review somewhere.
Date of experience: April 14, 2020
Hello Alan, thank you for reaching out and sharing this experience with us. We have responded to your review by private message. Please follow up with us there so we can further assist.
I would like to know; why ask for our reviews/ratings when you are dictating what the person is to say. They are no longer at the company for a reason. Don't ask if your site do not want to hear the the persons true thoughts. I worked for Aetna for 14 years. I did am speaking of my experience as your site had ask. Your job site outside of this disappointing denial of posting of my review has been okay. Freedom to speak is a valuable form of communication. Please dont take that away. I do not hate Aetna but with changes comes at times changes that are not favorable.
Date of experience: February 15, 2021
Hello Seanett, a member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
I have even worked with Indeed customer support and even the most specific of job searches (even using quotations and the Advanced search tool) returned results that had nothing to do with what I was looking for. They kept saying my terms were too "broad". They even did a search for me and the results were still not relevant to what I was looking for. This is the worse job-seeking site I have ever used.
Tip for consumers:
Avoid. Use sites specific to your field.
Date of experience: March 23, 2017
Hi Monica, thank you for reaching out to us. We have responded to your review via private message.
I am initiating a small business and for the past month I started to hiring people, as suddenly my account is disabled for no reason given nor reason. I thought it is due to subscription and paid for new subscription but I found out the account still disabled and I still receiving messages from applicant. I don't know if it was deactivated or blocked, but I can't find all my job advertisements including all the candidates that I was suppose to review/filter.
Please give me a valid reason why my account is having this issue, no matter what I click I always go back to the same page.
Date of experience: April 2, 2021
Hello, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I am fairly new to the job posting section of Indeed, however all the tools are there to make the process easy and efficient. It is simple to use and has gotten me some good candidates and hires so far.
Date of experience: April 12, 2016
We posted a couple jobs recently on Indeed.com. We received tons of resumes but most had absolutely no relevance to the job we had posted, and many were so short as to be useless. We won't use this service anymore.
Date of experience: April 13, 2016
Hi Phillip, thank you for reaching out to us and sorry that the candidate quality you received was not what you were looking for. We'd be happy to offer suggestions for improvement so that you receive suitable applicants. If you'd be interested in these suggestions, please contact us at sitejabber@indeed.com and we'd be happy to assist. Thank you.
Job hunting is sometimes stressful, but Indeed.com sometimes has a couple of potential jobs that I can apply for (but never get). It is very limited in the amount of "jobs" and recruits more for volunteerism or internships. Not at all what they state they are!
Date of experience: September 16, 2015
We have received many applicants for each position. Some are qualified and some not so qualified but overall; good applicants. Still interviewing; no hire yet. The user friendliness of this site and the assistance if calling in have been excellent.
Date of experience: November 16, 2015
Thanks so much for your review!
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi there, a member of our team has followed up with you by private message to provide more details. Thank you.