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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
I have utilized the pay as you go/per click service for almost a year, I have horrible access, get locked out, have blank pages load and no billing assistance. As I call for service, I get bombarded with Indeeds sales people trying to upgrade my service for BETTER service - II just want what I have been paying for to work. And it doesn't. They just want to upsell you by ticking you off with the lower cost programs. Stay away.
Date of experience: February 18, 2015
I'm a small mental health private practice and opened up earlier this year. I set up an account with indeed and it was working for the first two to three months until suddenly they disabled my account, completely out of nowhere. They seem to be targeting small businesses that can't afford to spend lots of money on their site. I did try the sponsor job one time, and it was trash. All the candidates I got and that they were asking me to pay for we're so irrelevant to the job posting that I had up that it was ridiculous to ask me to pay for such a stupid service. So all the job postings that I posted afterwards we're definitely not sponsored, and now I'm so glad I didn't give them any of my hard earned money! And don't even waste your time trying to appeal, they don't even look at it and within a day they'll send you back an email stating that decision is permanent but they still won't give a reason as to why. The site is trash now, it used to be good but it's totally trash now. Don't waste your time, go to better job posting boards like LinkedIn. All indeed does is scrape other job boards & websites anyway, so when you post on the other job boards your job will likely still end up on indeed without you having to deal with indeed directly. They are absolutely terrible, don't do it. Run!
Tip for consumers:
Don't do it, this site is terrible especially for employers. You don't want to find yourself in the middle of recruiting, and wake up to your account being randomly disabled with no access to anything. There are better sites out there. Run away from indeed
Date of experience: July 27, 2022
We are a nation wide company that is in business for more than 30 years. Our account was suspended and we were told they do not allow MLM ads. Theproblem with their answer is the fract we are NOT a MLM. We actually hire emplyees, telemarketers and sales people. No one in indeed will listen.
Date of experience: August 27, 2021
I had two company accounts disabled, did not do anything wrong in my eyes. The must have some ridiculous algorithms working in the background. Difficult to reach them to clarify.
Date of experience: December 24, 2019
Hello Ahmed, thank you for reaching out and we're happy to help here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Most websites authenticate email addresses used to leave reviews of companies. Most websites will send a code to the email address provided to authenticate that the email address is valid before allowing a review to be posted. INDEED DOES NOT. Never take any review as credible when researching a company. You will be scammed with illegitimate reviews that were never authorized. BEWARE!
Date of experience: April 10, 2018
Hi Sheri, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.
Before the Christmas period I put up several jobs for the company I work for. Every job I put up was taken down and I can no longer even post jobs! I have sent multiple email's without response and I need this issue fixed asap but I am unable to do so as there is no live chat or telecom center.
Update:
After talking to staff from indeed I now understand why my account was suspended but what bothered me in the first place is that I was given no notice, No email or anything from indeed saying your account was suspended for such and such, I do appreciate the customer service I received via email and I now understand that I was in the wrong.
Thank you Dorit.
Date of experience: January 4, 2016
Hello Zack, sorry for the poor experience. We have reached out to you through email to assist. Thank you.
I got emails from an *******@outlook.com and they began using poor punctuation and spelling and asking for money and for me to do things for them they also asked me for my full name and address so they can send me a money order to compete these tasks I automatically geeky eerie and gave my previous address just to see what was going to be said and like I thought it was a big time scam my advice is go not upload your resume to indeed jobs website
Tip for consumers:
Do not upload your resume and do not respond to employers who are not reaching out to you through indeed and who has not called you
Date of experience: December 9, 2014
I questioned the terms of service contract I had to agree too. (Section 9c). This is the email I received back from my sales rep:
You're not in any binding contract! This is the slides that we have to pitch and I have
Never had a client sign this and ever pay more. If it is more than 10% on the initial hire then you can have this email
And pitch slideshow showing what you were told... If you need more than that, there is nothing that I can do. I don't
Do business this way and I wouldn't be working for a company that didn't have principles and honor what we say!
Date of experience: November 19, 2019
Hi Vicki, thank you for taking the time to leave us a review. We would like to learn more about this situation and we have sent you a private message. We look forward to hearing from you.
I tried posting a job from my account and I am now disabled to post any job and I don't even know why! I tried to appeal that and still my issue is not solved. I work for a recruiting company and I need to post jobs but I can't and I don't even know why! FYI I'm still new to this platform how would I know the reason behind it. And logically if I knew I wouldn't do it.!
Date of experience: August 21, 2021
Hi Hadil, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
I completely disappointed that Indeed has willingly taken my money for all previous posts, but then randomly disabled my employer account with no reasoning and of course I cannot get a response back.
Tip for consumers:
Don't sign up for the employer account and submit your credit card information.
Date of experience: April 16, 2021
Hello Brian, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
No comment
Indeed has been the highest return on investment. It attracts a lot of potential candidates and its advertising model is works perfect for businesses of all sizes.
Date of experience: January 25, 2016
Thank you so much for the positive feedback!
I had 14 applications. Arranged 7 interviews and all but one cancelled at the last minute. The 1 guy who attended interviews lied so much on his CV he could not answer questions
Date of experience: January 31, 2016
Hi Richie, we'd be happy to help you with candidate quality to help you make a good hire for your positions. Please reach out to us at sitejabber@indeed.com and we can personally assist. Thank you!
Just as I was about to interview my applicants, they disabled my account without giving a reason. How unprofessional. Makes my company looks bad for disappearing on the candidates (because we can no longer reach them) and throws away all the work they've put into their applications which is a terrible/disrespectful thing to do. They mentioned low quality standards for listings as potential reasons, well this is another type of low standard. Just horrid.
Don't pay, even employers who've paid for their services get this type of treatment.
Edit:
I do understand that as I am using Indeed's platform that Indeed would reserve the right to make decisions on my account. However, I feel that there is a certain level of social responsibility involved in making these decisions when a company such as Indeed reaches a certain size and becomes a platform that many prospective employers and employees rely on for their living/livelihood. I also feel a quite blindsided/treated unfairly in regards to how this matter was handled and it puts to waste a lot of the work the candidates and my company have put into this endeavour, not only making them feel ignored/perhaps even inadequate but making me look bad as a firm for being unprofessional/unable to reach them.
It would have made more sense if they had concerns about the listing to give us a chance to make the changes rather than say that they allowed 3 appeals through their system without even telling us (and I basically sent the same message 3 times thinking it might not have gone through) and just close off the account. It's simply lazy and negligent.
Tip for consumers:
Don't use their platform. They need to see that people are not using their site anymore to fix this issue. It is happening to too many people.
Date of experience: May 2, 2022
Hi Sam, thanks for reaching out to share your experience. We followed up with you via private message.
Virtually ZERO customer service. Impossible to reach anyone.
Website is painfully slow. Our account is disabled for more than 30 hours, not even one person there to help. Worst job portal.
Date of experience: July 15, 2021
Hello Reena, thank you for following up here. A member of our team has responded to your review by private message. We have also requested that your account representative connects with you as soon as possible.
I'm quite sure that either there is problem with your search engine, or it is intended behavior to just maximize profit - i. E. just generate clicks even though the search may not be relevant at all.
Date of experience: January 24, 2016
Indeed only charges employers for sponsored traffic to their positions. We do not generate clicks to maximize profit, as each click to a position on Indeed is a unique click made by a job seeker. We also do not charge for multiple clicks made by the same user or clicks that are a result of a job listed in the organic section on the site.
If you are a employer, BEWARE! I set a daily limit of $15 per day for my ad, but was charged as much as $35 per day ($142 total), only got 3 candidates, none of which where nearly qualified. TOTAL WASTE OF TIME AND MONEY! I ran the same ad on Craigslist, and got multiple qualified applicants. Thought INDEED would produce better results, disappointed and will never use them again.
UPDATE! Indeed contacted me and we right away, and they were very helpful, and we reached a settlement that I am Happy with!
Date of experience: October 29, 2015
Hi Fred, sorry for the negative experience with Indeed. We've reached out to you directly to help. Thank you
No one is serious about the position. I get a bunch of no shows, and welfare-dependent applicants who just need to have "proof" they are looking for a job.
Date of experience: November 12, 2015
Hi Charlene, sorry that you've had a poor experience with Indeed. We would definitely like to help improve your results and help you find qualified applicants who are interested in your position. If there is anything we can do to help, please call our employer help line at 1-800-462-5842 or email me directly at sitejabber@indeed.com. Thank you.
I am a small freelance recruiter who relies on job boards like Indeed. I am continuously running into indeed disabling my account. Does anyone have any advice for me?
Date of experience: March 22, 2022
Hello Lamiae, thank you for reaching out. A member of our team has responded to your review by private message.
Indeed.com paves the way for agencies seeking to gain information from the highly vulnerable public. This site is crap, very scam friendly! I was eagerly looking for a job like most Of the U. S unemployed population. Came across an office assistant position which later turned into a '"work from home " job. I Was emailed and asked to set up a yahoo messenger ap to conduct an online "interview" which was just used to gain personal info. BE WEARY OF THESE SITES, DO NOT FALL PREY TO THESE SCAM ARTISTS!'
Date of experience: October 2, 2013
My company has been doing business with Indeed since 2018. They were a smaller company and had great customer service. There was an incident where we were overcharged by about $900 and were issued a refund quickly and with an apology. Since then we were noticing changes within the company and used Indeed only as needed for immediate hiring (via resume search option). Just recently I logged in to access their free job posting option and it was flagged immediately. I then attempted to subscribe to the resume search option and was unable to submit payment. Eventually after trying to find out what was going on I came across a page that notified me that my account had been deactivated and had not receive notice or a reason for this. There was no way to appeal as others have here have mentioned. I have attempted to reach Indeed three separate times to resolve the issue and they have completely ignored me. As a small business owner I cannot afford to wait around until I receive a response. Every day that passes we are missing opportunities to find candidates and are very close to switching to Ziprecruiter or another hiring platform with reliable customer service. Your lack of professionalism and commitment to fixing this well documented problem is absolutely appalling! I am more than happy to speak to customer service though you don't even have a phone number to call. I sincerely hope to hear back from your staff as it seems we are close to done with Indeed for good.
Date of experience: February 10, 2023
Hi Tara, thanks for reaching out! Taking a further look into this, we can confirm that a refund for the amount you are speaking about was processed on the account back in 2018. We are sorry to hear about your attempts to contact Indeed. We understand your concerns about the account. Indeed does have an employer helpline which you can call using the phone number on this article from our public employer help center: https://indeed.force.com/employerSupport1/s/article/207325006?language=en_CA. Availability times and days are on the article as well! Thank you for taking the time to leave us some feedback.
Account on hold yet again. Jumped through so many hoops to get Account unlocked but no nothing works. Sent a copy of our business bank statement to be told its a public document. Total joke
Date of experience: July 18, 2023
To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
*** Please note that publicly available, handwritten, or editable versions of documents cannot be used to verify your account.
https://indeed.my.site.com/employerSupport1/s/article/Document-Verification-Requests?language=en_US
You can submit an appeal through your account. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.
There are so many fake jobs on this site that is unbelievable. I'm starting to believe that indeed accepts any company, including the fake ones, to post a job as long as they pay. One recruiter started asking me about sensitive information, that I refused to disclose. To make matters worse, I never filled out an application for this company. She wanted me to verify items on my credit report as If I was applying for a loan or something. She then proceeded to ask me if I had money for equipment. I instantly knew this was a scam. This happens frequently on indeed and I am starting not to find this site credible. When I ask the recruiters for job id's, they stop all communication. As far as the few legitimate jobs, it seems like the moment you apply, you immediately get a rejection letter saying the listing expired or the company chose not to move forward and you were not selected. It's the same automated response. It doesn't even seem like they view your resume. So, if you are serious about obtaining employment, please look elsewhere. Look into career fairs or something where you can interact with real companies and recruiters. Don't waste your time with this site. I obtained employment the moment I decided to stop using this site.
Date of experience: October 4, 2020
Hi Joi. We take comments like this very seriously and would like to learn more. Indeed has an entire team dedicated to the review and moderation of job listings on our site. We have sent you a private message please feel free to follow up with us there, thank you.
RUN FROM THIS COMPANY IF YOU ARE AN EMPLOYER LOOKING TO HIRE. THEY HAVE WASTED A MOUNTAIN OF MY TIME! I have dealt with INDEED for several years. 1st couple of years were fine - but the company has changed so many moving parts from posting a job, sponsoring a job, not dealing with glitches in their system, gathering and replaces resumes by duplication, sending applicants over the weekend so sponsored time runs out before you can review them, charging you for them anyway, rejected applicants are allowed to submit resumes for different jobs to the same company(why!) If I rejected someone that means I would not hire them. They charge for applicants that don't complete the assessments(why?), that is part of the application process! I will never do business with this company again. Hiring someone to work in a small company is serious business. We are looking for longevity and growth. Working through INDEED is like playing Russian Roulette and then you get to pay for it too!
Tip for consumers:
DON'T waste your time as an employer looking to hire. They have charged me over 1500.00 dollars in 2 weeks for NOT 1 employee we could actually feel encouraged to think about hiring.
Very very disappointing and time wasting.
Products used:
This is not products. I am talking about hiring an employee which is very serious to our company. Could not hire through indeed The way they match candidates to employers is too general and closed ended. Makes for a bad process.
Date of experience: August 8, 2022
Hi! We have reached out via private message, please respond there when you are able. Thank you!
I have had an employer account for last 4 years, and finally tried to place an ad for hiring. Everything was entered in, set up the ad and entered credit card. Received email to tell me that my account was on hold pending verification and I needed to provide one form of documentation. I submitted Certificate of Insurance, which I was told could have been forged and not accepted. Send in another form of documentation. I sent in CRA gst statement, was told it didn't contain address. (It did). Followed up with Home Depot Account statement and WCB, all of which are current, contain the date, address and company name. Just received another email telling me I need more specialized help, and a link to the Help section questions. This has been 10 wasted days of trying to appease the Indeed gods, who obviously do not review the documents they request. My biggest concern now, is the sheer amount of information this "company" now has of mine. As a side note- Kijiji ended up bringing in over 50 resumes for far less.
Products used:
None - could not get past customer service
Date of experience: August 18, 2023
Hi, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. Your account is going through our standard review process. In this case, we see that an appeal was submitted on the account and our moderation team has already emailed you back this past Friday, 9/15/23 requesting additional information about your company. You will need to follow up with them directly via that email chain in order to move forward with the review process. Please respond back to them only and check your email inbox for any emails from employersupport@indeed.com. Double-check your spam/junk folder as well since sometimes our emails can be sent there as well. Thank you!
Don't contact Indeed directly. Your account will be disabled for no reason.
I liked Indeed, helped us get a couple of candidates, none of whom stayed for a while but I don't blame Indeed for that. We are currently in the need for more employees so started an ad up with Indeed again. I received a couple applicants applying to our positions, however after inspecting there resume a little deeper we found they lived about 2 hours away. This is frustrating because as anyone on Indeed knows you are paying for any person that clicks on your ad. I felt as if I was paying for candidates that were impossible to hire. Being an internet company I figured a setting just needed to be adjusted to get more relevant candidates. I received an email from Indeed the next day and since we are in such need of employees I have been doing multiple jobs and unable to contact them back.
A couple of days later I tried sending an email to a candidate through Indeed only to find out my account was disabled and my ad was taken down. We are in need of candidates RIGHT NOW, to take my ad down without my consent shows such carelessness on the part of Indeed. They could care less if I hire any employees, just make sure your credit card information is up to date. I will be using other sites for now on.
Date of experience: April 8, 2016
Hello Joseph, we're very sorry for the negative experience with Indeed. We had an issue on our end where your account was disabled due to a pending balance on our Finance team's end. It has been re-enabled at this time, and we have also applied a $50 free click credit towards your next $50 worth of sponsored job clicks on Indeed. We sincerely apologize for the inconvenience here, and would be happy to help if you have any other questions. Thank you.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi, thanks for reaching out. To provide some clarity, all accounts and jobs on Indeed are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results and the account will remain in its current disabled status. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this may have caused. If you have urgent hiring needs, we highly suggest utilizing other hiring services.