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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Indeed is a site full of job scams and lies... people email you and try to get personal information and will use your resume as their own!
Date of experience: August 12, 2014
Hey all,
I got a call from indeed team. They said there are openings in a reputation company, but it is a paid source. To opt this service they told me to register with indeed jobs by paying 2999 RS. After completing the registration they said they will forward my resume directly to the company. I made the payment, next day morning I got the call from another team who wrks for indeed jobs ( 2nd level of registration). She said I am supposed to make a payment of 8999 RS to create a verification code in order to take up the interview with that company, she said it is refundable and the amount will be credited to my account in a week time. Since, indeed job is a well known job portal. I trusted them and made the payment. After a couple of minutes I got another call ( 3rd level of registration). He told me to pay 7999 RS to provide HR contact, according to him even this Amount was refundable. I felt something was fishy here, I stopped him right away and asked him to return my 8999 RS for which the payment was already paid by me. He said, as per the company policy the amount will be refunded with in 30 Working days. Next day I got my invoices, which did not have company seal nor
The authorized person signature on it. After a couple of days, they had switched off their cell phones through which they used to contact me. I lost 12 k by trusting this fradulent website... Guys please don't trust this website.
Link through which I made the payment was: indeedjob.ind.in
Date of experience: June 17, 2018
My experience with this site is as an employer, not a job seeker. This site works like a typical organic search - the more relevant your position description is to the search terms entered by candidates, the higher your job ad shows in the results. Sounds good in theory, doesn't work well in practice. The problem here is that job seekers are generally not very discerning and will click on almost any an ad that looks like a possibility. Any experienced hiring manager knows that when you advertise a position, you always get a bunch of junk resumes from folks who are just taking a flyer. The problem here is that you pay for those resumes. I will give them some credit in that their staff will work with you to try to help, but they really have very few technical tools to work with and in the end their advice is always to focus on increasing the volume of resumes and thus increase your odds of getting the right person. But following that advice drastically raises your costs. Their reps have no problem suggesting that your budget should be something like $2,000 per month for a single position. That is ridiculous.
They will tell you that the site works like Google Adwords. I have extensive experience with that system and Indeed.com does NOT work like Adwords at all. Their internal search engine works on relevancy, not bidding on keywords. Yes, you pay for each click, but you don't bid on keywords. The positioning of your ad in the results in more akin to getting a high position in the Google organic search results, then paying when someone clicks on it.
Until Indeed invests in some controls for employers to prevent useless clicks, I don't see where this site will ever be of value to a small business.
Date of experience: December 11, 2013
Posted a job listing for $10 on indeed.com Credit card was charged $200. It's a SCAM. Contacting FBI.
Tip for consumers:
Don't even think about listing on indeed.com
Date of experience: July 2, 2015
First time user, one of my associates suggested it. Very please with the caliber of applicants so far.
Date of experience: January 21, 2016
There is no way to close my INDEED account. Please help! Charged over $400 and not one single applicant. HELP!
Date of experience: September 6, 2020
Hello Greg, thank you for reaching out. A member of our team has responded to your review by private message. If you need further assistance please, follow up with us there.
Hi my account has been disabled for no reason. We are looking to hire people for our restaurant and we lost all the applicants cv.
Date of experience: November 18, 2021
Hello Monica, thank you for reaching out and we're happy to help here. A member of our team has sent you a private message. Please follow up with us there so we can further assist.
Our account and sub-accounts have been suspended - in a matter of 1-2h - always after one NORMAL job posting, no explanation provided - just referring to their Policy and they leave you wondering why.
We are in the Job posting business and we know ''what's going on''. Some of our posts were the same kind like most of the offers on indeed - with a URL redirection to the SAME job boards/clients, but our account got declined... surprised?! Nope!
Our first account used the Free Credit offered; a few days after the end of the Promo - we kept posting, but without sponsoring our jobs - and boom - suspended!
We were about to start paying for jobs, but firstly, we got in touch with the Employer's support over the phone, wanting to clarify what is our balance and if the Promo has been applied, as it wasn't clear. The Agent told us that has no idea what would be our balance at the end of the month, couldn't see the Promo we had just used and such lack of knowledge made us put on hold investments until the end of the month.
I hope better Job aggregators/boards would take over Indeed soon. However, paying so much (in general) for just a job post - is unreasonable, better use recruiters.
Not even sorry for leaving this one-star review - if I could - would give -1000! We lost a lot of time preparing for launching our company on Indeed and such non professionalism is hilarious for an Awarded job board...
Date of experience: February 18, 2022
Hi Emiliya, all accounts and jobs are subject to our standard reviewing process. The account has gone through our reviewing process and we have concluded that we will not show these openings in our search results and the account will remain in its disabled status. In addition, Indeed does not allow non-job postings. This includes, but is not limited to, jobseeker fees, training and education opportunities, franchising opportunities, multi-level marketing opportunities, jobseeker employment solicitation, expired jobs, and jobs which do not represent a specific employer vacancy. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Like many others here Indeed disabled my employer account with no reason given. I'm a small online business looking to hire a VA. I've hired many from the Philippines through onlinejobs.ph before. No problem. Ran my ad on Indeed for about a week before they shut it down with no reason given.
There is an appeals process but they rejected that too. No reason. No refund.
I'm at a loss as to why they disabled my account. How can you ban someone from your service with no reason given and give no refund? This shouldn't be legal. Worst system I've encountered in a long, long time.
EDIT: If you needed more proof to never use Indeed, just check out the helpful response from Indeed "Support" below.
"Indeed may reject or remove any Job Ad and disable any Employer's account FOR ANY AND NO REASON WITHOUT NOTICE".
No reason, no refund, can't access your job candidates any more for which you've already paid for.
They go on:
"we cannot give every reason why a job or a company may be removed"
So someone is doing a manual review process which takes time, but they don't have the time to give a few words on why the account is disabled? Leaving your customers clueless with what could be wrong? I read your Job Posting Guidelines and I still have no clue what was wrong.
Look at all the people on here who have no idea why their account got disabled. And that's only the ones who post about it.
Take this Indeed "Support" rep's suggestion - "If you have urgent hiring needs, we recommend utilizing other hiring services" - and use another service. These guys deserve to fail until they overhaul their systems and show some respect for their customer's time and money.
Tip for consumers:
Don't bother. Use onlinejobs.ph or any other employment website
Products used:
Employment services
Date of experience: August 23, 2021
Hi Tony, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
I'm sorry to say is I did not receive many or if any people with three years of parts counter experience that I stated for the job that is posted.
Date of experience: January 21, 2016
Posted job search for our Company, was charge every other day, for non qualified persons, but costly
Date of experience: March 2, 2020
Hi Gudrun, thank you for taking the time to leave us a review. We'd be happy to review your account with you. Please follow up with us in the private message we sent you. We look forward to hearing from you.
We received many great candidates from our ad that was placed with Indeed.com. We will use them, again, when we have other job opportunities.
Date of experience: March 31, 2016
A scammer from Indeed is currently try to scam me, posting a PT opening for a "personal assistant." I no longer will trust Indeed.com.
Tip for consumers:
If in the beginning, the job poster does not give YOU enough verifiable information on themselves, don't trust the job posting.
Date of experience: November 7, 2014
Tried lots of times to delete my account and cv it will not delete horrified that all my personal details are for public viewing
Date of experience: August 8, 2015
Hi Amanda, we're sorry for the negative experience when trying to delete your CV. You can find directions on deleting your CV here: http://support.indeed.com/hc/en-ca/articles/204489030-Edit-update-or-replace-my-resume
Great job search engine. I love the ability of ineed and how they can find me quality job listing within a click. Highly recommend.
Date of experience: April 22, 2013
Ummm this is a cool site as well... some good jobs listed... but registering to the site was lil difficult for me
Date of experience: March 17, 2014
I had just set up a second job listing and was in the process of reviewing the first job listing I had set up. However, not long after I had received a suspension email from Indeed compliance stating that I had
Breached "Indeed's quality standards". Upon requesting review of my account, they had asked me for proof
"To verify your account, we would like for you to provide documentation relating to your company. Please provide us with a photo of one of the following items:
Certificate of Incorporation
GSTIN -- Goods and Services Tax Registration Document
Utility Bill that contains both your company name and address (Electricity, Internet, etc.)"
I had first provided a copy of the company's water bill, with its Company name and Company address. However, I had a response stating that it wasn't valid. The second time I tried, I provided a copy of the most recent water bill, most recent electricity bill along with license to trade as a company. Again, I had the exact same response from Indeed compliance, stating that it wasn't valid, with no additional information on how I could assist.
Note, my documentation provided of the electricity and water bill were photographs of the paper version, whilst license to trade was digital. I had even made a conscious effort to circle where it stated the company name and address. Quite appalling from Indeed I must say!
EDIT: And just as I had finished this poor review, when I asked for additional information on how I could better assist to unsuspend my account, I was sent a confirmation of account suspension without even trying to properly review my suspension.
Date of experience: June 27, 2021
Hello Chen, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I have used indeed many times and I love that it helps me keep track of jobs that I have posted to already. Granted many of the postings for my industry are for recruiters but many of these recruiters have gotten me interviews. Right now I am doing generally 2 interviews a day for the past 2 weeks and it is not letting up.
But you have to be smart about it.
1) If you get a call from someone who barely speaks English, then do you want this person talking to a company for you.
2) Apply to jobs that you may not seem 100% qualified for by the description. Many of these are written by HR and do not really reflect the need.
3) Apply apply apply... As of right now I have sent out 231 resumes in 3 weeks using indeed. It really is not that difficult to apply to positions if you organize everything to be able to be cut and pasted. Sometimes its a pain in the butt but once you take care of the backlog from starting then all you have to do is post for new jobs as they pop up.
4) Try not to be desperate. When I started looking I was running low on money so it was important that I get into something soon. It was a mess. After two months I got a few contract gigs and since my lease was up I moved in with family. This was a strategic maneuver not everyone can do but it really changed the playing field. The jobs I am interviewing for now pay twice what those did for better companies. I also have the freedom to say "not interested." which I have done to some jobs that I can already tell from the interview are going to be unpleasant.
5) Watch out for depression. Many job seekers will go through a severe depression. Some may even need to be hospitalized. Don't freak out this is totally normal. Medication is great these days and can really help. Some is actually very affordable. And when you do get a job and are back on your feet you can stop taking it.
6) Do not isolate.
Remember its just a game. Indeed.com is just a space on the board you can move your piece into to help find more options.
Date of experience: August 26, 2015
Your ability to post jobs on indeed has been disabled. How to solve the issues please to guide me. I
Date of experience: July 6, 2022
Hi! We have reached out via private message, please reply there with any additional questions. Thank you!
I had several interviews by employees through Indeed. Finally got a job offer. Thanks indeed. I would recommend this to others seeking employment.
Date of experience: February 25, 2017
Thank you for sharing your feedback with us, Wanda! We are so happy to hear you had success using Indeed. Congratulations on your new job!
I've wasted a lot of time, searching for a job and typing my resume, only to get nothing. I will try a different website. Indeed is a scam!
Date of experience: April 13, 2013
Hi Stacey, we know job searching can be tough and we’re here to help! While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers
I have been using indeed for about 2 years now and have had great success with hiring my employees from the site. I am a small business and it can get kind of hard hiring so indeed was a great site for me. During Covid we were forced to close our store down for a few months and a few of the employees quit. Once late summer came around our store opened up again and so we did another ad on indeed looking for new employees. Most of the people that emailed us were not what we were looking for and the ones that were what we were looking for would never email us back. We would set up interviews and they would either not show up or ask to be paid in cash because they did not want to lose their unemployment. So for months we were not able to hire anyone and we were forced to keep renewing our ad. At one point indeed removed our ad saying that we had to now pay around $12.00 per application and we did for around a day or two and then we turned it off. A few weeks later they disabled our account and when we asked why the account was disabled we got the same respond that most people get "Thank you for contacting Indeed. We have reviewed your account and have found it to be unsuitable for Indeed.
For your reference, we have linked Indeed's Terms of Service and Job Posting Guidelines."
The best part of that email was when they state "No further action is required on your part." I thought that was funny. Thanks!
We have a small retail store that sells collectibles and comic books. I looked over at the terms of service and we can not find anything that we did wrong.
Has anyone here been able to get their account open again with indeed?
It would have been nice if Indeed just informed us what we did wrong and allow us to correct the issue, but all we got was that general email that does not explain anything.
Thank you for all the help and I hope everyone is happy and safe out there!
Products used:
n/a
Date of experience: June 8, 2021
Hi Doug, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. During this time, your account may be disabled if additional information on the business is needed. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
Very very bad communication. Account got disabled after 2 hours. This is horrible company to do buinsess with
Date of experience: January 13, 2022
Hi, Ryan! We have reached out via private message with some additional information to assist further. Thank you!
Hello, my account was disabled and no one has gotten back to me as to why this has happened.
Horrible contact support
Date of experience: December 19, 2015
Hello Shane, sorry for the poor experience with Indeed. We've reached out to you through email to gather more information so that we can review your account. Thank you.
I used indeed twice to find candidates for 3 different positions and both times I did not fulfill the position through indeed. I gave 2 starts because it's not a complete waste of time. Honestly you will get a lot of resumes but I will say a lot of them are not qualified resumes. I understand that indeed is not directly responsible for who applies for jobs but as an employer paying for every single click (overpriced clicks at that), I was very unhappy with how much I was charged at the end of this month.
I do not mind paying for quality resumes but I even emailed a so-called Senior Account Executive with some of the resumes I was was receiving complaining about the amount I was paying and the type of resumes I was receiving. Her response was that I was using a "self serve" option and that had I returned her calls before I was billed, she could have helped me get more quality leads. That if I had indeed manage my postings, this would not have happened.
Frankly, my email was not a nice email but it was not nasty either. It was an email written by an indeed user that was shocked at the amount being paid vs the quality of what I was paying for.
Again if I had received a better response than what I got from an account manager, I may have continued using indeed but after receiving an email pretty much stating that it's my fault and that the self-managed option doesn't work well... I think I'll move on: "The self serve option does not work very well because the jobs hit their budgets very quickly (when the $20 hits=20 clicks) and does not necessarily mean an apply. Again, this is something we could have helped with as you answered me calls before but I understand you were tied up."
No doubt you will get a lot of resumes but I can't say they're quality and the type of response I got from my inquiry was nothing short of a turn-off.
Date of experience: June 9, 2016
Hi Amy, we're sorry that you have had this experience with Indeed, and we'd like to help. Can you please message us via SiteJabber private message with your account details? We can then look into this further for you. Thank you.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Shwetha, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.