Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
I am not happy with the fact that Indeed has decided to disable my account with no valid reason. I understand that you may have your own guidelines and expectations and I'm sure there is a better way to communicate them with clients without blocking active recruitments. I am very disappointed as I had scheduled Walk-in interviews and now the candidates cannot get that information from me as I cannot access their CV's. What kind of system is this? A complete waste of my money, time and a damage to my company's reputation.
Tip for consumers:
Be prepared to waste your time and money
Products used:
Indeed.com
Date of experience: May 14, 2022
I posted a job on this site for $50.00. Within 2 hours supposedly I had reached the limit of applicants who "viewed" my posting. Of course, I just have to trust that this actually occurred. I received 9 resumes seemingly at random. Not 1 applicant had the experience I had specified in the add and 8 of the 9 worked in completely different careers - not even close. This is a scam. After reading other reviews, I am now concerned about my card being charged excessively and will have to waste time monitoring this. Stay away from this site. Any other way of finding employees is better than this. This is a complete waste of money.
Date of experience: November 21, 2013
The job search site Indeed was once a good place to research jobs. It allowed job seekers the opportunity to read and write reviews of employers. They have recently changed their format to require users post their online resume before they could leave a review of current or previous employer. The site even goes as far as censoring material that isn't favorable towards employers. The forum used on Indeed is the least user friendly forum I have witnessed in a long time.
Date of experience: July 15, 2013
Indeed is mostly aggregate job listings that are old by the time indeed web crawler brings it to the board. Even if the job listing is valid, it's unlikely any one in busy a HR will even care to see an email from indeed with a resume attached. Has any one really looked at some of the resumes? Many are just plain bad.
Of course HR can post openings directly to job board, but why put out the effort? Employers tend to fill openings from within. It's more comfortable even if it breeds cronyism. I also doubt any employer really trolls through indeed resumes in search of a candidate. It's an employers market, resumes are pouring in so much a cv scanner does all the work of sifting through applicants. The scanner is set to disqualify almost everything to eliminate traffic and discrimination liability.
I'm afraid the only way to land a job is have a connection on the inside or walk in and get lucky. Passive job search is unlikely to develop any thing but black hole efforts.
Date of experience: May 15, 2015
Absolutely terrible. Block my account with 0 warning. I had over 100 applicants in a post in under 72 hours, and they decided to block my account. As a independent recruiter, who is trying to build his own firm, it's impossible to have a cash flow for posting. Don't waste your time with them. They are only after your money. All they want is for you to buy paid posting, which are based on click. 80% of the clicks don't even apply.
Tip for consumers:
Save yourself so time and hassle, just don't.
Date of experience: July 6, 2022
Hi, we have reached out via private message, please reply back when you have a moment. Thank you!
I see a lot of same feedback as my own
So it is a normal practice of Indeed may be because of their algorithm or not better policies
As a small business owner, especially at the time of pandemic as we strive hard to hire people knowing I cannot afford to pay a Recruitment Agency to hire for me, indeed has disable my account
No explanations, no heads up, not even an effort to help me know at least what did I do wrong to be treated this way, like a court marshal. Even army gives explanations before executing. It is so unprofessional - your company just do not follow any code of ethics
Date of experience: August 10, 2021
Hello Sunandita, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
Very disappointing at the expense in getting one part-time position filled. Indeed claims to have gotten more than 1,400 clicks for our very geographically narrow and very limited and specific job posting. We did fill the position with an applicant from their site, but paying $1,000+ seems wrong. Are they juicing their numbers?
They said they would be back to me immediately to go over the numbers... one hour and still waiting...
Date of experience: December 15, 2014
Our national company is always actively looking for local contractors. Indeed seemed like a great solution because it is extremely expensive to post 10+ ads per month in different markets. In the beginning, we received quality candidates and hired many people through Indeed. After a while, we received fewer and fewer applicants, and we started to get constant marketing calls from Indeed, trying to push us into a paid service. The last call we received was extremely rude, but we politely stated again that we were happy with our current level of service. Suddenly, our last three ads have zero views. In the beginning, our ads were getting several hundred views each. We are a legitimate company with clear job posts, explaining the kind of job and the expectations. We did nothing wrong, and will certainly not pay for service now.
Date of experience: September 11, 2018
Hi Jennifer, we've responded to your review by private message. Please follow up with our team there so we can further assist.
I recently reviewed a former employer. My review never showed upon their site. I had heard that the HR manager from said employer was on the phone with INDEED trying to find out how to remove bad reviews. Apparently he figured it out.
Date of experience: May 8, 2017
Hi Frederick, we have responded to your review by private message. Please follow up there with any additional questions you may have.
Pay per click! Warning, this organization is as deceitful as we have dealt with for finding qualified people our business. It's quite the coincidence that a sales rep from Indeed contacts us when our "budget" is almost used up. How many times has he clicked on our ad? I requested a listing of the individual IP address that clicked on our ad and we were refused that information. I asked how many different IP addresses were clicking on our ad and we were told that Indeed.com does not have the capability to determine that. That is an outright lie because that is one of the most basic stats in looking at web traffic. My only conclusion is that indeed has their sales reps clicking on ads to raise revenue. It's a common practice and an illegal one at that. You are better off posting an ad through ebay or Craig's List. Just a word of caution, stay away.
Date of experience: October 8, 2013
Indeed is a site that is structured to present everyone in the same band container. Instead of taking a PDF for a resume they unload it and flatten it into obscurity. Then they ask all the questions about what is already in your resume and flatten you some more. Awful, the best use is to try and find the employer and apply directly. However, today many employers try to save work by using sites like Indeed. I used them and was so discouraged by their format that I then applied direct and it worked. There is no real feedback from applying through Indeed. You do not even know if they actually sent your data to the employer. Never will I use them again.
Date of experience: January 22, 2019
Hi Steve, we have responded to your review by private message. Please follow up with our team there so we can further assist.
We have been hiring through indeed for over 2 years as paid user. Suddenly, we have received an email saying
"One or more of the jobs you posted to Indeed.com was deemed not consistent with Indeed's quality standards. At this time your employer account has been disabled and you will not be able to post any additional jobs to Indeed.com."
And our account was disabled.
I wonder why our account can be disabled with no concrete reason. We have been posting the same job ad for the last 2 years... This is going to come up as an issue today?!
I wonder what is does indeed mean by "not consistent with Indeed's quality standards", but one thing we can now be sure, indeed's service is not consistent enough for business purpose.
Date of experience: December 4, 2019
Hi Mark, thank you for taking the time to share your experience with us and our team would like to help here. We have responded to your review by private message. Please follow up with us there so we can further assist.
I know it goes by the job posting and the pay levels projected, but I was a little frustrated not knowing how, and why, charges were being billed? The way the "Daily Billing / Max" that I set didn't seem to be followed and even though someone tried to explain how the charges were calculated per view, per day... It was very random feeling. I got people applying but just a couple that met what I said was a must have (i. E. 3 years experience) but still get charged. Overall, might use again but really would like to know how the jobs are being shred when I'm paying.
Date of experience: November 13, 2015
SmarterBroadband S., we would be happy to help you with these questions to improve your experience. You can reach us at 800-462-5842 or socialservice@indeed.com.
No games with this one-they find the jobs and bring it to you. Only problem is when it finds words that may be used in more than one type of job ie.-hardware may be tools that carpenters use or computer terminology. But this is a minor problem compared to other engines I have found.
Date of experience: July 15, 2010
I'm a recruiter that was looking to hire multiple people for my company. Had my account disabled for no reason even though I'm still being charged for the account. Zero customer support whatsoever, no phone number, just a pathetic contact form that "might" be responded to if they resolve the issue. Unbelievable. Would never recommend this company at all. Use the other job boards out there.
Date of experience: October 17, 2018
I set up a profile and created a job posting only to find my account disabled because "they couldn't verify we were a legitimate business." I assume this is because we are a small rural business with a PO Box that works directly with companies and therefore have never had a reason to have a web presence. After I appealed the decision and submitted the appropriate paperwork as requested I only got back generic automated emails about how I had plenty of time to submit so I called multiple times, the poor people on the phone have apparently zero training and couldn't tell me anything about why the paperwork submitted was rejected even though it was exactly what was asked for.
I have been attempting to get this straightened out for over a week and only get "oh just resubmit or I will send a note to the internal team" and then never hear back. There is no manager to speak with apparently and the enteral team doesn't accept calls.
It has been a truly terrible experience.
Date of experience: August 16, 2022
Barely used this and charged my company 220.41 and I think we got like total of 10 resumes and interviewed 3. Way overpriced. Nowhere to file a complaint looked everywhere for a phone number or email all they have is this 1-800 number that useless. My boss is very angry at me for using this company and the cost. Will not use again.
Date of experience: May 27, 2016
Hi Jennifer, we're sorry to hear that you have had a negative experience with Indeed. If you are still looking to hire for this position, we'd be more than happy to take a look at your job title and description and offer any suggestions to help attract the candidates that you are looking for. We'd also like to apply some click credit on your account for you to advertise the position. If this is something that you would be interested in, please message us directly through the SiteJabber platform. Thank you.
I have been trying to use indeed however they keep making my jobs invisible and despite me making the required changes they make you wait weeks while they review. Customer service is useless. What a shambles they are
Date of experience: November 9, 2021
Hi Perry! We would love to look into this further, please check your private messages and reply when you have a moment. Thank you!
I am an individual with a physical disability and have been using Indeed for several years to hire personal assistants / caregivers. Indeed keeps disabling my employer account and providing NO explanation as to why. I appealed and received a rejection saying " this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided." Indeed is a monopoly and appears to be cherry picking. But why? This feels like blatant systemic ableism and discrimination! Providing no details for why my account is in their eyes "unsuitable." I have paid them hundreds, by now thousands of dollars over the years to sponsor ads, and now they cut me off? What's "unsuitable" about a person with a disability hiring assistance? And why suddenly, after several years of using their services as a loyal customer? This feels political, and it is highly unethical. It looks like they are doing the same thing to small businesses.
Date of experience: March 14, 2021
Hello Jocelyn, a member of our team has responded to your review by private message. When you have a moment, please follow up with us there so we can further assist.
I recently used this website to make a review about the company I'd worked for. Much to my surprise, some time later I discovered that my review was removed or kept hidden obviously because it was so critical. At the same time the site denied my attempt to write another review notifying me that I'd already placed one... Also, I noticed that the number of positive reviews increased tremendously compared to what I'd seen a short time ago. I trust they play up to the company I criticized... This is why I do not think the Indeed.com should be trusted.
Date of experience: February 25, 2014
We are a long-standing customer of Indeed who have paid for sponsored ads for many years. We are a care home and, like many others are suffering financially during the current crisis. We decided on this occasion not to sponsor an advert for a desperately needed nurse. Indeed now have a policy of mandatory sponsorship for particular job titles. Unbelievably, a registered nurse is one of those titles. This company are cashing in on a pandemic and leaving employers like us no choice but to spend money that we need to reserve for taking care of our vulnerable residents. Indeed are disgusting. I hope the press are informed.
Date of experience: May 5, 2020
Hi Amy, thank you for taking the time to leave us a review. We know times are tough right now for everyone and we're here to help as much as we can. We were able to review your account and discovered the job is requiring sponsoring due to the older publication date. Feel free to follow up with us in the private message we sent you. We look forward to assisting you.
I am pretty sure that the whole thing is a scam. Every single Indeed potential employee that has contacted me through email has not shown up for the interview that they have scheduled. I can see that happening once or twice but 8 times in arrow?! I also noticed they all have Gmail address. Funny thing is I am out the fees they charge and my time wasted waiting for no one to show up. If this is not there scam they what can do to screen these people better
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2017
Hi Jim, we're sorry for the poor experience. We have responded to your review by private message. Please follow-up there so we can further assist.
For the last several years, I have spent thousands of dollars using indeed.com to find employees. Recently, I discovered that an ex-employee left wrote a negative review about our company and that is the only review about us! I called to verify why this was permitted as I spend a great deal of money on their site and they said anyone with a resume submitted could do that. Of course, typically only the bitter ones do! It has been over a month that I have requested assistance and been ignored. They are not the company they used to be; they got too large and now they are all about profit without any customer service whatsoever.
Date of experience: December 3, 2013
I own a recruiting firm that has been in business for over 14 years. I recently decided that we needed to hire recruiters to help us deal with a large backlog of open roles we have with our clients. I tried to set up an account and was informed that Indeed had blocked our firm from ever doing business with them! They refuse to provide us with any explanation and said there is no avenue for review! The representatives I spoke with were dismissive and rude and frankly I have never been so disgusted.
Date of experience: October 23, 2018
Hi Daniel, we've responded to your review by private message.
Getting our current open listings posted on the site was very easy. User friendly site & pulls in candidates that might be of interest.
Only slight "con" would be not hearing back from candidates. Several submitted their resumes - we responded and requested them to fill out an application - but we never heard from them again. Most likely to do with the candidates not the site.
Date of experience: January 21, 2016
Thank you for your feedback! Let us know if there's anything we can do to help.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Redemta! We reached out to you via private message and look forward to assisting further.