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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Hi,
This is vishal here, i am recruiter and hiring US candidates for our Government and Private Clients in USA. Since last month indeed has your team has disabled my account. I have talked to one of your executive they won't help me instead of helping me they have disabled my account forever. I'm still looking for more support from indeed team.
Date of experience: October 3, 2021
We are a small Business owner operator and trying to hires couple of people for my Kitchen staff.
Somehow indeed decided to suspend our account without any further explanation! This is completely unfair.
As a small business owner, especially in this pandemic we are struggling to hire people indeed decided to disable my account without any explanation.
Date of experience: September 8, 2021
Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
While I was able to use indeed it was great. I was able to fully staff our small business. I would have given 5 stars if they hadn't disabled my account after I tried to add additional job openings, for reasons that were never really explained. I even tried to dispute it using our rental agreement with our office space. They responded, declining the dispute. I have our business license and would have submitted that as well but then I got an email stating that my account was "unsuitable" for indeed.
Date of experience: November 22, 2021
Hi Danielle, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Bate and Switch with the $50 credit. They say you get $50 credit and if you don't start using it before the 30 days they start billing your credit card. In the billing history it shows 0, but your credit card will still be billed. Also, you get many applicants that have nothing to do with what you ask for.
Date of experience: January 3, 2014
STRONGLY DO NOT RECOMMEND. My account was disabled because it supposedly violated a posting guideline however the posting was not even finalized, it was still a draft. Also the email included no feedback whatsoever. I did not see anything inappropriate on the posting. IF there was, please advise so I can fix it. Don't just delete my account with no feedback... I am a new customer that is trying to spend money on your site.
Date of experience: October 1, 2021
Hi there! We sincerely apologize for the poor experience you encountered with Indeed. We have reached out to you via private message to further assist. We look forward to hearing back from you to help reach a resolution.
I feel like we have payed for little or no service. Very few applicants were sent to us for review and the ones that were sent were not even relevant to work in our industry.
Please read and review the ad for work requirements, and resumes for work relevance and provide a good match.
Date of experience: January 21, 2016
Hi Viper, we're sorry for the poor service experience. We'd like to look into this further and help improve your results. Please reach out to us at sitejabber@indeed.com with your Indeed account email address and we'd be happy to assist you. Thank you.
I have been pleasantly surprised with how easy and useful the Indeed site is. My husband has been using it for quite some time, and I decided to give it a try. It's so easy to see exactly what is available in my area, how much it pays, the requirements, etc. Easy, no muss, no frills - just the information you need.
Date of experience: March 16, 2017
Thank you for reaching out and providing this great feedback, Karen! We are glad to hear you and your husband enjoy using Indeed!
I have received over 80 resumes. All but 7 have been rejected because the person applying for the job did not have any mortgage loan origination experience. I have waded through these resumes and have only talked with 7 people.
Date of experience: November 13, 2015
Bonnie, sorry for the negative experience. We would be happy to help you receive more targeted job seekers. You can reach us at 800-462-5842 or socialservice@indeed.com.
We had indeed Profile account for posting jobs, we paid to use the premium features, suddenly they have deactivated the account with no prior notice or mentioning the reasons of the deactivation.
We have tried reaching them in many ways, but they have never responded nor refunded the amount we paid for.
It's so unprofessional from a very well-known company to deal with their customers in such away. There was not any kind of professional curtsy to even give us the reasons for the deactivation, keeping in mind that we followed their terms and conditions.
If such a big brand name (Indeed) deals with their customers in this way, then how as a customer we should feel.
This is so unprofessional.
Date of experience: October 24, 2019
Hi Haitham, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
Dear indeed, I am writing to you in response to your job ads that are at no cost to companies posting job ads. I think you should start charging companies for posting job ads, as a recent graduate I have not found employment with any company that posts FREE job ads for my industry. Thank you.
Date of experience: October 31, 2021
Hi Malik, thank you for taking the time to leave us some feedback. To clarify, Indeed does offer employers both the option to post for free or with payment. However, certain jobs do require payment to be active on the site. Please keep in mind that we are not involved in the hiring process and we encourage our employers to respond to job seekers and update them on where they stand with their hiring needs, we're not able to guarantee that they'll respond. We recommend checking out our Career Guide: https://www.indeed.com/career-advice. It contains many different articles that may be helpful to you in your job search! Good luck!
After being both a paid and free customer for many years im still disapointed and frustrated with their 'Customer Service' the PPC business model does not work for us as a business, where as free posting always has. We have had posting revoked previously and tried to force into pay per click. We managed to get our posting back at some complaining and rightly so as we had had no warning or advice on posting. But yet again this has happened without warning and now sales are telling us 'Free postings been revoked forever', yet your quite happy to take our money and set up pay per click. Customer service isnt customer service, its a sales team that want to sell you something whether or not its suitable for your business and have no interest in the customers thoughts or feelings on the matter. Disapointed yet again Indeed.
Date of experience: November 4, 2015
Resolution to Review: After looking into this advertiser's account, we were able to provide more information as to why the account was no longer able to use our free posting option. The client was able to make the necessary changes to have this feature re-enabled on the account, and is now able to post for free moving forward.
They aren't even worthy of it. Applied for really a half $#*! job cleaning. Then went to these questions like was applying for a CIA job. Stopped right there didn't know I was applying for such an important job concerning National Security. Indeed can shove it.
Date of experience: February 6, 2022
We are sorry to hear about your negative experience with Indeed! To clarify, Indeed is not directly involved in the hiring process, the questions and assessments you may see when applying for a job are chosen by the employer posting the job and dependent on their hiring needs.
I just received a text that my account has been deleted and I can appeal the decision! I have no idea why? And why it is requesting for my picture and drivers license... completely confused and upset!
Date of experience: February 17, 2020
Hi Margaret, thank you for taking the time to leave us a review. We would be happy to review this situation with you. At this time we have sent you a private message. We look forward to hearing from you.
Indeed suspended my account while I was interviewing candidates. I tried many times to get it back, I sent them all the needed documents but did not solve the problem... I do not recommend it to anyone.
Date of experience: December 12, 2020
Hi Ahmed, thank you for taking the time to leave Indeed a review. We have sent you a private message to help assist you with your questions about your account review. Please feel free to follow up there. We look forward to hearing from you.
Hitting my 9th year with HRG this coming month. I always loved Dunkin and looked for a company that was growing and there really was growth opportunities. It is early mornings but we close at 8pm and you have every night to be home with your family. Company continues to recognize there people and allow you to make decisions and make suggestions on anything that can improve the workplace. Best company I have ever worked at.
Tip for consumers:
.
Products used:
.
Date of experience: August 17, 2021
Try looking for jobs in your city, indeed will right off the bat show postings for jobs everywhere BUT your city. Why bother even typing in jobs in (insert city here)? What a joke. I have over a decade of experience in my fields and I have NEVER received ANY interviews/job offers from indeed. Every site.
Date of experience: May 12, 2015
We tried the site first without sponsoring but after a few weeks we decided to sponsor. For the level of sponsorship we chose, we are getting maybe twice as many applicants as before. Only some of the applicants show as a Match on Indeed -- the matching does seem pretty good. However, many of the applicants have not read the job posting carefully and we can't even consider them. This is not the fault of the website, but it has reduced the effectiveness of the job posting.
Date of experience: January 24, 2016
Hi Leslie, thank you for sharing your experience with us. We'd be happy to provide suggestions for improving candidate quality. Please reach out to us at sitejabber@indeed.com if we can assist.
Most of their job postings are weeks, even months old, culled from other websites around the 'net. Also, they allow anyone to upload job postings, including phishing scammers, and there is no way to contact them in a reasonable manner in order to alert them to these scammers. They're basically enabling fraud.
Date of experience: March 26, 2014
I took their offer to try a 'sponsored' advert weeks ago and verified at the time that I would not be charged. They stated categorically that I wouldn't unless the ad was sponsored after the trial date. I actually took the advert down to be on the safe side and now I see they tried to take $125 from my credit card. These guys will try anything to squeeze money out of you so be careful when populating with credit card details.
Date of experience: November 11, 2020
Hello Stephen, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
They advertise indeed is free. But they disable my account without any kind of explanation. I feel they did because I have not sponsor my job post. They have to understand this in India fewer people have credit card. Most of businessman have debit card. They misleading people.
Date of experience: January 11, 2020
Hello Ankit, thank you for reaching out and sharing this with us. We have responded to your review by private message. Please follow up with us there so we can further assist.
Your ability to post jobs on Indeed has been disabled.
One or more of the jobs you posted to Indeed.com was deemed not consistent with Indeed's quality standards. At this time your employer account has been disabled and you will not be able to post any additional jobs to Indeed.com.
If you believe your employer account has been disabled by mistake and you would like to appeal this decision, please contact our Quality Operations team by clicking the button below.
Appeal this decision
29-04-2021, somebody from *******@indeedemployers.zendesk.com/ *******@indeed.com asked for some documents from my company, We are a small start-up, but I provided a BSNL Internet bill. But still, I cannot have to access my Indeed account.
Date of experience: April 22, 2021
Hi Midlaj, thank you for taking the time to leave Indeed a review. It appears that we need additional information on your business and your relation to it. We do not see that you have submitted an appeal through your account yet. We recommend clicking on the link "Appeal this decision" within your account. Our team will then get back to you via email within 24-48 hours.
UPDATE- I have received the same autogenerated response after Indeed reached out to me to "correct and look further into the issue..." I am not in violation of their terms, yet they say I am but cannot say exactly how... Complete waste of time.
I am contracted and in charge of recruiting for hundreds of different locations across the U.S. for the healthcare industry.
My first posting flagged my account for reasons I cannot be notified of. I have already disputed the flagging/ suspending of my account but I only get the same auto-generated reply every time (but from different "representative").
I was interested in upgraded to a paid account, but with the customer service/ support I have received I have no faith in this company.
Indeed, I would love to give you a guys an honest chance. I can provide all verification info and my company info, but you have had no interest in serving me. I have read your rules & conditions, I am not in violation of any of them...
Date of experience: March 23, 2020
Hi Brandon, thank you for taking the time to leave us a review. We would like to look into this situation further with you. We have sent you a private message, please feel free to reach out to us there so we can get started.
Total nightmare to deal with. Indeed kept charging fraudulent charges to my corporate credit even after I was told my three different Indeed employees that my account was no longer active.
I had to cancel my credit card to make the charges stop and let the credit card company go after them.
Date of experience: January 3, 2014
I have an active job posting on Indeed, proceed to create another job posting, and Indeed disabled my account! We are a small business trying to expand our team and we use Indeeds premium services (we paid for this). Now we can't contact candidates because the service that we paid for has been disabled with no explanation. This is a horrible service!
Tip for consumers:
Don't use this site.
Products used:
Indeed premium.
Date of experience: January 4, 2022
Hi! We have reached out via PM to further assist. Thank you!
They post jobs that do not exist. Called companies that indeed said were hiring and the job openings did not exist. They have jobs on there that already have been filled and most jobs you can't even apply for. Very disappointed with indeed.
Date of experience: December 20, 2015
Hello Janice, sorry that you've had a poor experience with Indeed. If you have any examples of these jobs, please forward them to us at sitejabber@indeed.com so that we can investigate. Thank you.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Vishal, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.