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Indeed

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Overview

Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.

  • Service
    250
  • Value
    233
  • Quality
    225

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
View ratings trends
151
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How would you rate Indeed?
Top Positive Review

“They actually listened to me!”

Larissa S.
2/20/24

I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!

Date of experience: 2/20/24
See positive reviews
Top Critical Review

“Awful”

nick c.
9/20/24

Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online

Date of experience: 9/10/24
See critical reviews

Reviews (977)

Rating

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Reviews that mention popular keywords

customer service (85) employer account (69) job post (157) job postings (157) business owner (35)
Thumbnail of user rhem1
Georgia
1 review
4 helpful votes
  • Send Message
January 30th, 2016

I was just SCAMMED by a job I posted to on your site a day ago. I no longer trust the site, this is why I stopped using career builder! UGH!

Dorit B, Thank you for your response I have emailed you hoping for a different response than:

"... If you do not feel comfortable with a particular employer or company, we recommend moving on to other job listings on the site.

Please let me know if you need any further assistance.

Sincerely,

Indeed Support Team"

Date of experience: January 30, 2016

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Rhe, we are so sorry for the negative experience. We take job seeker security very seriously on Indeed. If you have any details regarding this experience, please email us at sitejabber@indeed.com

Thumbnail of user michaelaw3
Indiana
1 review
9 helpful votes
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February 9th, 2016

I am an employer and I use Indeed to post multiple job openings for my company, I have bee using them for about 4 years now. I use to have a lot of good luck with Indeed but lately, they are very hard to use and very frustrating to work with. I do not find it necessary to pay $20/day to post an ad on their website nor do I find it necessary to pay per click as people apply for/click on multiple jobs. I do not understand why Indeed gets to decide if I pay or not for job postings, nor do I understand why I get messages that says my job posting is identical to another when clearly it is not. I am very disappointed with Indeed and their job postings and as an employer, I would recommend to others to look around for different sites to post on as there are ones on there who don't have specific ways you have to word your post in order to post it for free.

Date of experience: February 9, 2016

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Michaela, sorry for the poor experience. If there's anything we can do to improve your experience, please reach out to us at sitejabber@indeed.com

Thumbnail of user dianee73
Florida
1 review
27 helpful votes
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July 25th, 2018

I'm so grateful for Indeed! Made my job search less stressful. Created my resume & easily applied for employment. Indeed provided terrific leads based on matches to my resume. I interviewed several times and I'm now employed by a company Indeed listed for me! Couldn't be more grateful for thembeasing the actual "footwork" job hunting. I would've given 5 stars but email job alerts were not always in areas a reasonable distance to where I could work. THAT was the ONLY con in using Indeed to find employment. All of the companies were legitimate & most replied to my resume rather quickly. Even the ones which weren't interested in hiring me sent courtesy emails to let me know! Thanks so much Indeed! Landed a wonderful position with a fabulous company! I would definitely use again if I needed to.

Date of experience: July 25, 2018

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Thank you so much for taking the time to leave us some feedback, Diane! We're so glad you found success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.

Thumbnail of user avivag1
California
1 review
1 helpful vote
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January 25th, 2016
Verified purchase

I received a lot of great candidates for the job we are seeking to fill. I was not clear about the sponsership money and I ended up paying a lot more than I had planned and did not see better results than just doing it for free.

Date of experience: January 25, 2016

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Aviva, thank you for your feedback. If you need any assistance with future hiring needs and understanding sponsorship on Indeed, please feel free to reach out to us at sitejabber@indeed.com. We'd be happy to help.

Thumbnail of user nickc155
GB
1 review
14 helpful votes
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April 26th, 2018

As the CEO of a new business I posted a Job on Indeed and despite following all of their rules and guidelines the job was removed within 24 hours stating that my account was disabled as my job post did not follow guidelines. As an employer with approx 24 vacancies ( which I was going to post the rest the following day) this was a poor start and despite appealing the decision I didn't even get a response. I have now gone to a professional recruiter. I wouldn't use this company again

Date of experience: April 25, 2018

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Nick, we apologize for the poor experience. We have responded to your review by private message. Please follow up there so we can further assist.

Thumbnail of user vl126
Florida
1 review
0 helpful votes
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November 3rd, 2019

I work in an industry that has high turnover- despite this, my company is now worth over 150M and with its recent acquisition of another business in a different state- over 200M- which I notified Indeed about! We have spent over 300k in advertising with them for 4 years and they disabled our account without notice or warning! This is appalling, unprofessional, and outright ridiculous.

Date of experience: November 3, 2019

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi there, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with our team there so we can further assist.

Thumbnail of user rone7
Canada
1 review
10 helpful votes
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June 10th, 2014

I've applied for hundreds of positions through this web site...
I made the inquiry the other day..."I have not received 1 single response"... they replied back...
"You cannot enter your resume or apply to most jobs directly on Indeed.
Indeed is not involved with the actual application or hiring process for
Our search results; nor does Indeed have any contact information for the
Companies in our search results".
WTF... I sent them a picture of the APPLY button,,, then picture of where you entrer your name password and cover letter...
Where the!@#$ does this information GO... GRRRR
I've been using this site for 2 years...!

Date of experience: June 10, 2014

Thumbnail of user linday
Florida
1 review
5 helpful votes
  • Send Message
March 29th, 2011

I use indeed.com to look for work. But lately, this website has disappointed me. I would see what company is hiring, and go and get an application. But when I go to get an application, the employer would tell me they are not hiring and never was. Like for example, I went to CVS to apply for two jobs that were listed in indeed.com, and I went to the manager to introduce myself and get a job application. But he told me that indeed.com always places them on their website telling people they are hiring, when really they are not hiring at all. This website shouldn't even be online. I feel they are a scam job website.

Date of experience: March 29, 2011

Thumbnail of user ashleys106
Rhode Island
1 review
12 helpful votes
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October 8th, 2015

DO NOT USE INDEED.COM Most of their candidates do not qualify for the job position and they contacted me monthly to sign me up for paid ads. I did one for a week and it continued to charge me indefinitely. It produced no better results than the free ads and sifting through resumes. I tried disputing the over $1,000 in charges to no avail! They argued with me and my credit card company. They are awful STAY AWAY!

Date of experience: October 8, 2015

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

To resolve this, we provided a refund in the amount of $456.30 here to make up for what was spent in the month of September. We also provided a clearance of the October balance in the amount of $118.53.

Thumbnail of user carlc38
GB
3 reviews
6 helpful votes
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May 2nd, 2016

Hi if you are thinking to waste a bulk of your money this is the perfect software to go to is really fraud as this software asking you to add an amount daily but you have to be really careful and watch your bill as you are going to be shocked how fraud in your money, not Recomended at all

Date of experience: May 2, 2016

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Carl, sorry for the poor experience with Indeed. We have looked up the Indeed account associated with the email address you provided and were unable to find any recent charges associated with the account. We would be happy to look into this further and assist if you can please message us through SiteJabber with further details. Thank you.

Thumbnail of user elizabethr123
Pennsylvania
1 review
23 helpful votes
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May 17th, 2017

I want to thank indeed. At first I thought it was like all the other apps I've tried. All I ever got was what jobs they had and how many applied but never got a response back from any employer. Funny thing is I had a account with indeed for over a year kept ignoring it since I had issues with all the others I figured it would be the same. Well I was wrong bored one day and stress because I had quit my job two weeks back i got on started searchingfor job hit the apply with resume and wala! Lol it was done for me it was to easy I didn't think it would work. But it does truly work I got 4 interviews and landed a job woo-hoo I am so thankful that I had my children sign up and now my daughter has a few interviews set up. So people believe that indeed jobs can help find you a good job in any field. So go for it! You won't regret it. :)

Date of experience: May 17, 2017

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Wow, thank you for the wonderful feedback, Elizabeth! We are so happy that you gave Indeed a chance and you were able to find a job. We wish your daughter the best of luck in her job search and congratulations again on the new job!

Thumbnail of user todds232
Ohio
1 review
4 helpful votes
  • Send Message
July 10th, 2019

ATTENTION! If there is a problem (wording, language, etc.) with your job add Indeed will NOT tell you. You will have to call them to find out why there is no activity with your job posting. An example: "non-smokers" is not allowed. WTF! If you need an employee badly, go somewhere else!

Date of experience: July 10, 2019

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Todd, we have sent you a private message to further assist with your account. As mentioned in our message all jobs go through a moderation process. Indeed has specific policies that must be adhered to for jobs to go live. To view our Job Posting Guidelines please use this link https://indeedemployers.zendesk.com/hc/en-us/articles/115005931186-General-Job-Posting-Policies.

Thumbnail of user tiah
New Jersey
1 review
5 helpful votes
  • Send Message
February 6th, 2014

Dont trust i just got scammed on the damn website thank goodness i did not give the employer my social im doing everythign in my power to let the word be out that swisslife is a crock. They change the names on indeed im guessing everytime they get caught and was researching everything and indeed told me there was nothing they can do even tho they allowed this false company to get others information i got a kid and cant afford for some idiot to have all my information that i put in for a job not for identity problems

Date of experience: February 6, 2014

Thumbnail of user michaelh142
Texas
1 review
6 helpful votes
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February 11th, 2015

Wow. Posted jobs for a week for my client. Then my account was frozen. I called was told they couldn't give me a reason for the freeze. Not a good way to do business. Started a new agency account through an indeed rep. The account was frozen in 2 hours and the rep couldn't tell me why.

Tip for consumers:
Don't waist your time. They do not alert you if your account is frozen, and most applicants are not relevant to the jobs posted.

Service
Value

Date of experience: February 11, 2015

Thumbnail of user zlloyd
Virginia
1 review
0 helpful votes
  • Send Message
February 26th, 2024

This garbage excuse for a Job Search website is completely inept, with ZERO Technical savvy whatsoever. First off, you apply for one of their listed jobs, and then you get an Email stating the employer would like to get some further information before proceeding to the next step, okay fair enough. Then you click the link to Indeed's 'Message Page' to reply, but instead, you get one of their ENDLESS ERRORS. (attached) Then you try to find 'Support', Yeah Right, and they tell you that you can just reply to the Email. Except that never works. Then you try to Contact Indeed, another yeah right, but instead, you end up on their 'Help Page', the yeah rights never stop. The problem is, that the so-called 'Help Page' is just another mountain of Errors too (attached) with no direct contact options provided, only a Checkbox that says 'No further communication needed' that cannot be interacted with, so you cannot even request that they Email you back. (attached)
I live in Eastern Virginia, the closest office for Indeed Jon Search to me is in Florida, but if I want to be contacted about their Total Technical Incompetence' then I have to file a complaint, with the BBB in TEXAS before they will bother to send me even so much as an Email response, and that is just so they can pretend to care about their clients!

Tip for consumers:
I am a 50-year-old GEN X man, who is about to have a Granddaughter, from my little girl who is all grown up now....
I am going under the assumption that this company, like most internet businesses today, is employing exclusively whining, lazy, inept Gen Z people, which is leading to their downfall.

Products used:
I was using them to assist me in finding a second job, but have lost any faith due to their ignorance, and uncaring method of handling clients.

Date of experience: February 25, 2024

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Zachariah, we are sorry to hear that you are not having a positive experience using Indeed. We have not had any further reports of current issues sending messages on Indeed so we would advise trying another web browser. We can confirm that responding to messages on Indeed via the email notification is an alternative way of messaging employers, once the email has sent this will be sent directly to the employer.
We would advise reviewing the screenshots you included in this review and deleting ones that contain personal information, it is not advisable to share personal information publicly like this.
If we can assist further please feel free to contact us at socialcare@indeed.com.

Thumbnail of user deepaky2
India
1 review
8 helpful votes
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September 14th, 2017

We are a recruitment agency, and focused on one particular segment. Recently Indeed deactivated all are free postings, and are asking for sponsorship. When I contacted Indeed, they shared their terms where Indeed can choose to stop any free adv. For anyone and ask them for sponsorship. They did this without specifying the reasons to stop free adv... I went through their document and there is no where it is mentioned about the limitations of free adv. Available from Indeed. There are other agencies who continue to adv. On Indeed for Free. In my view this is discriminatory and is a way for Indeed to arm twist companies to go for sponsored adv. I believe Indeed should have a common and a fair policy for everyone who is associated with them. I've raised the same with them, and am waiting for a response from them.

Date of experience: September 14, 2017

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Deepak, we have responded to your review via private message. Please follow up with us there.

Thumbnail of user tangh1
California
1 review
9 helpful votes
  • Send Message
August 31st, 2018

I do not understand why my account is always banned, I did not do any illegal things, they did not even give me reason, I launched a complaint is rocky sea, why is this situation, do you discriminate against me in China, answer me

Date of experience: August 31, 2018

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Tang, we've responded to your review by private message. Please follow up with our team there so we can further assist.

Thumbnail of user billd54
Canada
1 review
10 helpful votes
  • Send Message
October 27th, 2015

I posted ads for free on their site and they disabled my account because I don't have a corporate e-mail. So I made a corporate e-mail and spent some good money to do so. I did everything that was asked and they disabled my account because my ads were free. I called and asked why my account was disabled and they had no valid reason. They called me an MLM company (which my company is not as I told them) and when I explained that I wasn't, they told me they disabled my account to "protect my business". Completely discriminated against me because I'm not a huge organization paying them big money for job postings.

Date of experience: October 27, 2015

Thumbnail of user priyan25
California
1 review
0 helpful votes
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September 20th, 2021

We are a start up and without prior warning Indeed blocked us. We have been spending a lot on Indeed for 5 years and suddenly when we decided to cut back our spend during covid, Indeed decided to block us. The rep was not even responsive. We weren't even given a chance to take back the jobs posted. Indeed was sending us invoices after blocking the account. The way this company is handling this situation is unprofessional and not fair. I wish I had the time to take legal actions.

Service
Value
Quality

Date of experience: September 16, 2021

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Priya, thank you for reaching out. A member of our team has responded to your review by private message. Feel free to follow up with us there.

Thumbnail of user johnl3816
GB
1 review
0 helpful votes
  • Send Message
April 22nd, 2021

I have been working in the hospitality sector for more than 20 years and I have used "Indeed" at my last 6 managed businesses. Then 6 weeks ago I started up my own company/pub and of course I was committed to use indeed for employment of a full new team both BOH & FOH.
So I started posting job adverts as I always have, then today after posting a job, I received an email stating my account had been "DISABLED" with no warning or explanation. After years of using and promoting this website a simple email explaining what's gone wrong and to give me a chance to rectify the problem would of been nice... such a shame because it's perfect for recruiting good team members.

Date of experience: April 21, 2021

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello John, a member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Thumbnail of user kc647
Illinois
3 reviews
4 helpful votes
  • Send Message
April 25th, 2022

They have many bogus jobs many shady jobs and bad jobs overall the good jobs they have are often misclassified under incorrect search terms
Far too many people apply to jobs on indeed and you get lost in the deleted piles
It is the biggest most colossal waste of time

Tip for consumers:
I wouldn’t recommend this site

Products used:
Job board

Quality

Date of experience: April 24, 2022

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi there, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Thumbnail of user indeeds2
Colorado
1 review
1 helpful vote
  • Send Message
July 21st, 2021

Like everyone else here I had a job posting that disabled my account - and they won't re-enable it because it doesn't match their "quality standards." The posting was on other sites VERBATIM and accepted. I even sent in a tax license as proof that WE EXIST and they said nope.

Then, on top of that, they send me DAILY EMAILS saying "look at all the great applicants you've got lol isn't indeed great? Better call them!" Ridiculous. Absolutely garbage company, garbage service. Use ANYONE ELSE but these guys.

Service
Value
Quality

Date of experience: July 20, 2021

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi there, we have responded to your review via private message. Feel free to follow up with us there at your earliest convenience.

Thumbnail of user desireec5
New York
1 review
7 helpful votes
  • Send Message
October 11th, 2015

I put my resume on indeed.com and a week later i received an email from a " Gloria Williams" with email address *******@hotmail.com. She stated she was moving to my state and needed a babysitter. She sent me 1st week check and i called the bank on check and it was fraud.

Date of experience: October 11, 2015

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Desiree, thank you for bringing this to our attention. We have disabled this user's Indeed account.

Thumbnail of user margaretn680
Canada
1 review
0 helpful votes
  • Send Message
March 28th, 2022

I just got the same disabled messages everyone is getting. We are a new physio buisness and we are looking for a receptionist, not sure why we got disabled. We followed all the rules. Can you please help?

Date of experience: March 26, 2022

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Margaret, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user stevep518
Ohio
1 review
1 helpful vote
  • Send Message
January 29th, 2020

I had posted a job listing that I had even put money into and within three days, I was suddenly disabled. I had multiple candidates that I was in contact with and then all of a sudden got blocked from finalizing interviews with. I provided many legal documents such as DEA license, methamphetamine license, my own license with the board of pharmacy and also a power of attorney document with my name and the location of the pharmacy I manage and it is still declined. I am at a loss for words as to what indeed is in search for to verify employers are "legit".

Date of experience: January 29, 2020

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Steve, thank you for taking the time to share your experience with us here. We would like the chance to look into this to see if we can help. We've responded to your review by private message. Please follow up with us there so we can further assist.

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.

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Thumbnail of user doritb
Indeed-Support S.
Social Media Client Services Specialist
Typically responds within 2 days

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