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Indeed has a rating of 1.6 stars from 976 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 148th among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
This is simply ridiculous response or rather excuse that our account currently is not accruing any costs to indeed, then whats the point in providing the relevant documents asked by your team and the ad posted was approved after reviewing from your team which went live then why are we are still getting this message " Your ability to post jobs on Indeed has been disabled".
Then why Indeed is keeping the "FREE JOB POST" option when you people want every customer to pay for posting advertisement in indeed. You people seems to be rather confused or making people confused as to what kind or type of job details or posting can be approved. Not a simply ads getting approved and just a robotic response we are getting that " Your account currently is not accruing costs, and this is a final decision".
Its a piece of advise on behalf of all the people/companies who are facing this kind of similar issue, Please if you people have little bit of shame let Remove the "FREE JOB POST" option from your website.
Nothing more is left we would never recommend Indeed to any rival companies nor friends to use indeed services and would post on other blogs about our bad experience with the services Indeed is providing the customers globally.
If you people think that the issue can be fixed or rectified then don't hesitate in calling back. Sorry for the bad experience.
Why don't indeed go off the market rather creating so much confusion or havoc in the market. People are not liking it at all they are getting more frustrated with you guys. Don't you guys go and check the reviews and complaints logged by the customer's or unsatisfied clients in the complaint forum or BBB or any other complaint sites/forum.
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
A place you can create a resume, a cover letter and apply for a job all at once. Supper easy and user-friendly!
Tip for consumers:
Be sure to review your resume and cover letter !!
Hi Dustin, thank you for taking the time to share this feedback with us! If you ever have any questions or need assistance with your search, feel free to contact us at sitejabber@indeed.com referencing this review.
I have used Indeed as a job seeker and as a recruiter. I loved it in the early days, and still love it now!
I thought I was paying $18 a month. Not$18 a day! No results... Terrible... No Filter. No experience!
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tracy, we're so sorry for the poor experience. We have replied to your review by private message. Please follow up there so we can further assist.
We were very pleased with the ease of advertising our job, the ease of using the service and obviously pleased with the result.
Hi Paula, thank you for sharing your positive experience with us. If there is ever anything we can assist with, do not hesitate to reach out.
It took a few days, but in the end, my account is back online, and i can continue hiring again.The support team was quite responsive. Good job.
Thank you for working with us, Zulkiflie! If you need any further assistance feel free to reach back out to us.
Yes this happened, and with no justification.Im hoping to get some sort of explanation, or something to work with as i am right now hiring
Very deceptive billing where you thought it was $0.25/click by job seekers but they billed at $5/day.
Hi Lance, we're sorry for the poor experience with Indeed and would like to help. Can you please email us with your Indeed account email address at socialservice@indeed.com? Thank you.
35 candidates and 650.00 later, not ONE remotely qualified candidate! It is as if they don't bother to read the posting
Hi Richard, we have responded to your review by private message. Please follow up with our team there so we can further assist.
I found the website very user friendly, we received many qualified applicants and would definitely use your site again.
I had an employers account on indeed that was going great but suddenly they disabled me for no reason.
Tip for consumers:
Indeed might hurt you more than breakups do.
Products used:
Service
Hello Aarushi,
Thank you for contacting us. At this time, we can see you have worked to appeal this decision. Ultimately, Indeed has decided not to show your jobs as there is a job seeker fee required (which is not allowed on Indeed) as well as complaints from Job Seekers. For your reference, please see Indeed’s terms of service(https://www.indeed.co.uk/legal?hl=en&redirect=true#tos) and our Job Posting Best Practices.
No further action is required on your part. No additional details regarding this decision have been provided. I apologise for any inconvenience this may have caused.
Standard Estate Agency job advert. Took payment for 2 weeks. Then disabled saying didn't meet standards.
Tip for consumers:
Don’t waste your time
Products used:
None
Hi Andy, thank you for taking the time to leave Indeed a review. We do see that your account was going through our moderation process and was disabled on Monday. However, the account has since been reinstated and the decision was communicated via email. We apologize for the inconvenience of this process.
Appreciate Indeed as a useful resource! Site is hard to navigate. Please consider revamping. Thanks.
Thanks Ilona, please share any product ideas you have with us at sitejabber@indeed.com.
Great way to find a job. No matter what you are looking for, you will find it. There are different jobs foranyplace in the US.
Thank you so much for taking the time to leave us some feedback, Tracy! We're so glad you've been finding success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.
So, like most people, Indeed has proven to be an absolute horrible, greedy company. I have used them for YEARS. I post for several jobs that include customer service reps, sales, call center reps, admins, and retail reps. We are a marketing company so are usually hiring consistently. I followed every single rule and guideline they have. I make sure to be specific in all my postings and create new ads for each position we need filled. I had ONE ad be suspended and when I called in to inquire about it the rep on the phone treated me like I was the worst human ever and was doing all sorts of illegal work. He laughed under his breath as I told him about my company and I had a feeling this was going to conflict with my other ads. Sure enough, about a day later I get notified that my whole account has been suspended. Like most people, I called in to find out what happened and they gave me the run around and told me that they couldn't tell me why even though I told them that I read all their guidelines to make sure we weren't breaking any rules. They stated that they never reviewed my account before even though I have called about issues with ads before and had them reviewed with no problem.
Let's see here, why would they all of a sudden suspend my account? OH, I know! It's because for the last several years I have given them money and "sponsored" my ads. The last 6 months, business has been slow and we have had to cut down on expenses during the slow season. Is it a coincidence that once I STOPPED paying Indeed, they decided to "review" and disable my account? I'm not an idiot, I know when a company values dollars over its customers. My business is based off bringing in quality representatives and indeed has not only hurt my business, but mocked me along the way. Horrible company.
Tip for consumers:
Run far far away
Hi Erik, we're sorry to hear about your poor experience. We have responded to your review by private message. Please follow up there with any additional questions you may have.
My buisness is a very good business we care for the senior community and adults with special needs there home. I JUST opened an account to hire for my Homecare business which is a lubricate company especially with the pandemic and many or losing employment. The indeed rep called from *******225 around 7:44 pm to 8:00 pm to verify my account to assure that I was real and not a fraud which was fine by me. He TOLD ME that everything looks good and the posting for individuals to apply would be live in one hour. I went to check my email and my indeed account, my account was disabled! REALLY? HOW IS THIS POSSIBLE! I have clients that need caregivers and I need to provide them that. My business is purely legit because of where I live our state will not tolerate any type of fraud especially when people need care. This was EXTREMELY unprofessionally especially after I answered all the question correctly and knew how to explain my business. People are in DESPARATE need of caregivers and it is my duty to provide for them, THIS MY HOMECARE BUISNESS. I came to Indeed because my company needed help getting qualified caregivers that were reliable. I gave you all my business account number so that payment when come from my business account and I CANNOT even look at billing account information. So if you all are going to do this how do I know you all not going to swipe MONEY OUT MY ACCOUNT?! THIS FRAUD and we need to write our state leaders and President about these issues with our accounts! SHAME ON YOU INDEED! SHAMMMMMEEEE ON YOU!
Tip for consumers:
Read these reviews before posting on Indeed
Products used:
Indeed employer website
Hi Levornia, we are sorry to hear about this experience. It appears your account is currently undergoing our standard review process, to protect job seekers and employers like yourself, all accounts must go through a moderation process. I can see that a member of our team reached out to you by email this morning with more details on what is needed to complete the review. If you can follow up with the required documents the review will be completed at the earliest opportunity. If we can assist further in any way please follow up with us by email at sitejabber@indeed.com.
I created an employer account and posted a job. The next day my employer account was disabled so I inquired about it. In response I received this email:
Thank you for contacting us about your inability to post jobs on your Indeed account. Your account has been disabled because its relationship with your company could not be verified. For the security of our employers and job seekers, Indeed must verify all accounts and jobs.
In order to verify your account, please reply to this email with a scan, image or electronic copy of one of the following items:
*Utility bill that includes your business's name and address. This includes water/sewer bill, trash/recycling bill, energy/electricity bill, gas bill, phone bill, or internet bill.
*Business license that includes your company's name and verifiable company address or a related/parent company where the relationship is verifiable.
*Tax permit that includes your company's name and verifiable company address or a related/parent company where the relationship is verifiable.
*Insurance document that includes your company's name and verifiable company address or a related/parent company where the relationship is verifiable.
*Please note, publicly available, handwritten, or editable versions of documents cannot be verified.
Once we receive a reply to this email with the document, the review of your account will resume.
Thank you,
Indeed Search Quality
I provided an LLC document and was told they don't accept that as proof and that a local business license would suffice. I uploaded a business license and received this message:
It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue.
Thank you,
Indeed Search Quality
The help center is no help at all in re-enabling my account and I've told them this. They've stopped responding to my emails and it makes me think the worst. I've done everything you've asked Indeed. Why aren't you re-enabling my account? Why can't you give me straight forward answers to help me solve this? Why aren't you responding to my emails?
My account was disabled for no reason and job wasn't even posted yet. I had no idea till I had a look next day.
Hello Sukhan, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I don't know why Indeed keeps on disabling my account, I provided all the info what they need but I am not sure why they are deleting my account
Hello Kumar, thank you for reaching out and sharing this experience. A member of our team has responded to your review by private message. Please follow up with us there if you need further assistance.
Really creepy. I used Indeed as a job search tool but maybe a year or two ago - around when the Japanese company took over - it started getting really creepy with these easy apply buttons. I would see a job then check with the company and the company would say they aren't hiring for that job. Some of the companies I couldn't even find or they seemed like scammy type businesses that might have been shells. So where is my data going? Then more and more blind listings would appear. I don't even trust they are real jobs. But if you actually try to respond - THEN you get these really troubling questions like where do you live - do you live in so and so city? And how much do you earn? I then cancel. If it is a real job I am losing out and the employer is missing out on a perfect candidate because of this creep factor. I have also gotten questions with my daily email of jobs based on my resume asking me how much I earned at each job listed. I spent hours trying to find someone at indeed to take down my resume which I never permitted them to keep anyway only to be told they can't find any record of it. I feel like this is still a decent search engine but you have to check out each job first and never use the easy apply for a blind listing or any job where indeed is hiding the actual email or contact information they are supposed to be forwarding the resume to and never answer those additional questions. It is like they are fishing to do a profile on you. Very creepy. And that probably explains why some companies are getting lousy candidates - nobody smart will be applying this way. You have to guard your privacy. The only reason I am giving 2-3 stars is because it still puts together a decent list of jobs but you have to click each one and do your own research because you can't trust it being legit.
Hello, sorry for the negative experience. Some employers on Indeed ask application questions related to location to make sure they are getting candidates in their area. When adding your resume to Indeed, we provide the option to leave a company review on past companies you have worked for, as well as salary information to help other job seekers looking at these companies get a sense of what the salary would be. This information is not required in order to upload a resume on Indeed. If there is anything we can do to help, please feel free to email us at sitejabber@indeed.com. Thank you.
The people applying for job are not even qualified for job adverised. Why apply.The requirements is clearly stated.
Hi Sunita, sorry for the negative experience. We'd like to help make sure you are receiving qualified candidates to your position. You can reach out to our Client Care team for assistance at 1-800-462-5842 or email me directly at sitejabber@indeed.com.
A great place to look for work. It's easy to use both for job-hunting and applications. The serach facilty also works well.
Hi Rebecca, thank you for taking the time to share your experience with us! We're so happy to hear you enjoy using Indeed! If you ever need assistance in the future, please don't hesitate to contact us directly at sitejabber@indeed.com. We're always happy to help!
It helps finding jobs near your home and they help you find jobs that actually pays well also, they help you find certain jibs you want also
Hi Samantha! Thank you for taking the time to share your feedback with us. If you ever need assistance with your job search, feel free to contact us directly at sitejabber@indeed.com. We wish you the best of luck!
Do not bother. Worst one yet. Exectuive with experience and 6 months no replies. Go elsewhere. Most jobs expire as well early.
Tip for consumers:
Look elsewhere waste of time.
Hi Anthony! Thanks for sharing your experience. We messaged you privately and look forward to your response.
They take your comments and reject based on their company policy... haha really... don't get involved!
Hi Robyn, thank you for taking the time to leave us a review. We would like to learn more about your experience using Indeed and have followed up with you in a private message. Please reach back out to us there so we can get started.
ALL RESPONSE IS FACELESS AND FROM INDIA, ALL NONSENSE.
SEE ATTACHMENTS
Imagine doing business with a company multiple times over several years and suddenly when you come to depend on them having the rug pulled out from you 100% with your only recourse being email and no chance of contacting a very shady company, no phone calls of any kind, no chat.
Meanwhile the company insists that you and your boss, a licensed doctor in 3 states, board certified, are underhanded, we have real email, real websites, three real dental/admin offices and yet indeed cannot be found anywhere, but they're allowed to point the finger at the honest citizen.
We hired more than a dozen people from using indeed and suddenly we are basically criminals. We checked our credit card, it's working fine, nothing has changed, we posted a job which was the same one that we had posted about 8 months ago because we have turnover, suddenly that job does not meet their standards and they don't need to tell us why.
This is absolutely outrageous; private companies are allowed to make their own decisions, we accept that, but there should be some accountability once they've taken all your information, it is not OK to just disappear while accusing everyone else of disappearing, this is a disordered psychopathic way of looking at things.
They get to hide and point the finger while you sit there with your heart pounding and no recourse other than to press an electronic keyboard and no one you can talk too no way to make things better, and try explaining that to your boss who thinks you did something wrong.
The damage to career is lawsuit worthy.
Try to find alternatives to this company (handshake is really good) even if you are currently using them there are other companies out there and while they may not be as big as indeed yet, prepare now because when they pull the rug out from under you, you will not know what to do.
Tip for consumers:
Download the resumes!
Once these crooked ******** kick you off with no notice you will not have access to the resumes you paid for and the time you spent screening through them. Download all of them even if you don't feel the candidate is good you may feel different later and INDEED will not let you see it once you are kicked off you are persona non grata; you are the enemy
Products used:
I don't know about refund because I can't get back on the site we never got a chance to post just wasted a lot of time literally days waiting for this to be reviewed we've been with this company for years indeed is a career search website it not related to anything tangible. The damage done is in time and reputation from my employer plus there's not a lot of other sites to post jobs on. And we are a very real company.
They store resumes from prior jobs which we relied on looking at now we can't get to them anymore so everything we paid for in the past is lost.
Hi Elliott, thank you for taking the time to leave Indeed a review. Your account is going through a standard review process which is done with all accounts on Indeed. We can see you're currently in contact with our review team regarding this. If you have any additional questions please don't hesitate to reach back out.
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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Michael, we have responded to your review by private message. Please follow up there so we can further assist.