• Indeed

Indeed

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Overview

Indeed has a rating of 1.6 stars from 976 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 148th among Recruiting sites.

  • Service
    250
  • Value
    233
  • Quality
    225

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 13.3%
Positive
2
Neutral
0
Negative
13
151
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How would you rate Indeed?
Top Positive Review

“They actually listened to me!”

Larissa S.
2/20/24

I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!

Top Critical Review

“Awful”

nick c.
9/20/24

Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online

Reviews (976)

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Reviews that mention popular keywords

customer service (86) employer account (69) job post (157) job postings (157) post jobs (66)
Thumbnail of user davidl166
1 review
23 helpful votes
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February 15th, 2015

I am a small company that was needing to hire a service manager. I placed the ad on a Wednesday and promoted it with a budget of about $75 per day. My ad was fairly specific (Pool Service Manager) in its requirements and of the responses I got, about 25% were plausible candidates. I paid about 30 cents an impression I think on average. The site must be pretty dead on the weekdays, cause my spend was in the single digits, but went to the budget on Friday, Saturday, and Sunday.
Overall, this was my first foray into an organized board. We'd used Craigslist before but it's such a disorganized zoo. I thought about Monster but it was more expensive and this got us viable candidates at lower cost.
One final thing I liked was the ability to have the candidate answer up to 3 questions when submitting online. We used these for quick screening questions.

Tip for consumers:
I set the budget to the default of like $300 per day not really sure of what to expect. A CSR put the ad on hold in case that's not what I meant to do and I changed it to the above mentioned $75 which worked pretty well. I'd start with an amount like $75 and make sure you are getting viable candidates. You might have to rewrite requirements to tighten the field.

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Quality
Thumbnail of user bonniem932
1 review
1 helpful vote
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January 18th, 2023

With no warning our account has been disabled. After 7 years, thousands of pounds a month advertising via Indeed in the UK and USA and our account is shut down with no reason. Its been 4 days- no update, no reasoning? We have now lost money, had to push back a new campaign launch due to NO candidates and had to pause a separate Geo campaign we have running jointly with Glassdoor/Indeed. (More fool us). No one seems to be able to help us? Terrible service. Do your research.

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Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Bonnie, taking a further look into this, we can confirm that the account holder is in direct contact with the dedicated representatives assigned to the account in question. They will continue to assist the account holder with this issue. Thank you for taking the time to leave us some feedback.

Thumbnail of user amandam252
1 review
23 helpful votes
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January 17th, 2018

I opened a business account and it was been disabled. This was very disturbing to me. I left a negative review on sitejabber after I sent an email to Indeed. I did not really give them sufficient time to respond as I was upset. They did reply to my complaint and my original email within hours and the account was re-enabled first thing the following morning. They explained that sometimes it takes longer to verify new business etc. (which I understand and have no issue with) and until then they disable the account. Maybe that explanation initially would have prevented me getting so bothered by having my account "disabled" before it ever even went live. However, the fact that it was resolved in such a quick manner leads me to retract my initial review and give them 5 stars. I have also had 12 candidates interested in the position that was posted. Several interviews this week. I highly recommend Indeed!

* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Amanda, we apologize for the poor experience. We have responded to your review by private message. Please follow up there if you have any additional questions or concerns.

Thumbnail of user chirags24
1 review
0 helpful votes
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November 17th, 2021

We are using Indeed for more than 2 years and all of a sudden our account got disabled. Tried reaching Indeed POC via various channels, but they are not even bothered to solve our issues while our business is on stake. May be since they are a well grown company, so they dont even care for the customer support that they are required to provide. Really disappointed with Indeed.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Chirag, thank you for taking the time to leave us some feedback. To clarify, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. At this time, we can confirm your account is active and your account managers have already reached out to you directly to further assist you with any account-related issues.

Thumbnail of user drydenc
1 review
1 helpful vote
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January 21st, 2016
Verified purchase

We had a very favorable response recently for two vacancies at our hospital; i was surprised at the response rate and particularly enjoyed some of the applicant tracking features Indeed offers. It's a cost effective and easy to use site that I'd recommend (and have recommended) to others in the HR field.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Dryden, thank you so much for your feedback. We're glad you've had a good experience with Indeed. Please let us know if there is anything we can do to help in the future.

Thumbnail of user tracyg216
1 review
21 helpful votes
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May 19th, 2020

I paid for an add on indeed. They suspended my account while I was interviewing candidates. I have been unable to get in touch with anyone about it. All I get is an automatic response saying they can cancel accounts for any reason without explanation. Indeed was full of scams when I was a job seeker, now they are a scam when I'm trying to hire people. My advice is do yourself a favor and go somewhere else.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Tracy, thank you for taking the time to reach out. A member of our team has responded to your review by private message. Please follow up there if you have any additional questions or concerns.

Thumbnail of user lizk23
1 review
0 helpful votes
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November 12th, 2015
Verified purchase

My overall experience with Indeed has been absolutely wonderful! I have had a huge selection of qualified candidates apply for my job postings. All resumes' are formatted in an easy to read way and it is very easy to manage the candidates and the posting.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Thanks for your feedback Liz! Glad we could help!

Thumbnail of user beverleyw33
1 review
0 helpful votes
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October 18th, 2021

We have had hundreds of applicants but NONE of them with any experience that we are asking for in the ad. Its crazy what are we paying for? 18 /21 year old saying they have 16 years of experience how?
Cashiers, car park attendants, fitness trainers, and many more applying for jobs that require 3-5 years of qualified experience in the field yet we have to pay for each click of what. Indeed has done NOTHING but send us unqualified applicants just a total waste of time money and effort.

Tip for consumers:
dont bother Indeed is a total waste of time and money. Over $1500 for clicks and not 1 qualified applicant.

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Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Unfortunately, we are not directly involved in the hiring process so we have no control over the quality or quantity of the candidates that apply to your jobs. Please note that Indeed is a self-service product and a budget is chosen when the job is posted by the account holder. In addition, you have the ability to pause or close a job posting at any time. We'd recommend checking out our Help Center articles for employers, there are some great resources that will assist you with all areas of posting a job. https://indeed.force.com/employerSupport1/s/?language=en_US

Thumbnail of user petera517
1 review
23 helpful votes
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September 7th, 2020

I thought it was a scam email which told me Account Disabled as one of the jobs you have posted to Indeed was deemed not consistent with Indeed's quality standards. But no, it was not a scam, I have just tried to post a job and found my account has Indeed been Disabled. I can only assume Indeed are using a faulty algorithm because there is no way my advert fails to meet their quality standards. I have posted around 14 very simple ads on Indeed over the last 3 years all almost identical consisting of just two short sentences. The last job was posted for almost two weeks. Why just after I closed the job am I told my account has been disabled? If there is an issue, why not send me an email to explain the problem. This is a total error by Indeed and reflects very badly on their business model by turning away customers for no valid reason. Also, why have all the contact number for Indeed been disabled. It would be so simple to sort this out if we could speak to someone.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Peter, thank you for taking the time to leave us a review. All accounts on Indeed go through random moderation which can trigger an account to get disabled if we need additional information on the business. We can see that your account has been restored and is fully enabled at this time. Please feel free to reach out to us if we can be of any further assistance.

Thumbnail of user jamese1036
1 review
0 helpful votes
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May 7th, 2021

Logged onto my indeed account today to find my account has been suspended. No explanation other than standards not met but no ad posted recently is any different to earlier ones. Not helpful at all when trying to get a start up iff the ground!

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Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi James, thank you for taking the time to leave Indeed a review. We can see that you're currently in contact with our Search Quality team and they have emailed you in regards to your account situation. We advise following up with them to have this situation handled.

Thumbnail of user annae403
1 review
1 helpful vote
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April 14th, 2021

Account has been disabled with no reason. Terrible that people applied for a job I have available and will now not hear back. No investigation and no reason was given but automated emails back saying within 2 seconds of an appeal. How horrible for people to spend time applying for a job and you disable an account for an employer with no reason or a chance to resolve issues.
We are a small business who have already hired one person from indeed in the last few weeks so are very disappointed that we are now going to leave many potential candidates in confusion. Terrible service and lack of response is appalling

Tip for consumers:
do not use it

Products used:
posting a job advert to hire employees

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Anna, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user juanb360
1 review
3 helpful votes
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July 11th, 2022

They disable your account if you don't pay them to boost your job post. Not a good site anymore. It used to be a great site to post, but now if you refuse to pay, your account is magically now against their terms and you get suspended. Do not waste any money on indeed, they will bully you into submission!

I didn't even get to post a job. They wanted my business origination papers, my phone number. I feel like they took all of my information and ran.

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Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

-Hi! We have reached out via private message. Thank you!

Thumbnail of user gabrielf8
5 reviews
8 helpful votes
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April 20th, 2014

Rather than researching jobs on multiple sites, job-seekers now have a convenient, reliable source for a wide and diverse array of job listings. Although the site could have more detailed filter options, it is a significant time-saver in the job hunt.

Thumbnail of user brooker13
1 review
4 helpful votes
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June 1st, 2016

I posted a job as an employer and 2 days later the job was taken down any my account was disabled - completely out of the blue! How am I supposed to rely on Indeed to help me find a person for a time sensitive position if I can't trust that my posting will remain live! Who knows how many days they've cost me in my search.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Brooke, we're sorry for the negative experience with Indeed and would like to assist you with the account verification process. Please private message us via SiteJabber or email us at sitejabber@indeed.com from your Indeed account email address and we would be happy to assist. Thank you.

Thumbnail of user patr2324
1 review
2 helpful votes
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November 16th, 2015
Verified purchase

While indeed did supply several applicants they often supplied out of area applicants sometimes even ones that were out-of-state it became annoying.
It's better to go through a few qualified applicants then hundreds of disqualified or unavailable because of distance applicants...

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Sorry for the negative experience Pat. Our Client Care team would be happy to help with ideas and recommendations to improve your candidate quality from Indeed.

Thumbnail of user triciac9
1 review
5 helpful votes
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May 2nd, 2016

I posted an 220 Insurance Agent position with Indeed and spent well over $300 in less than 1 month as I stopped the service. The majority of the Candidates that were sent to me were not even remotely qualified. As a matter of fact examples of candidates included, Math Teacher, blank resumes, tax prepares, after care workers... All at my expense. Their explanation is that I pay per "click" on my add whether qualified or not. This could mean that they have their own people sitting in the office clicking away while I pay for it. This is a TOTAL SCAM! Do not use indeed if you work hard for the money being used to pay for this service.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Tricia, we're sorry to hear that you've had a negative experience using Indeed to hire for your Insurance Agent position. Indeed offers several different types of budgeting options, and we do also have a budget which allows you to choose a set amount that you'd be comfortable spending. In this situation, it looks like your position was set up on a recurring $10 daily budget, which is why you spent $300 for the month. We charge you for unique clicks on your position, and clicks from Indeed employees or candidates who have previously visited the position are not charged to you with our system. If you are still hiring for this position, we would be happy to offer you a credit towards future sponsored job clicks in the amount of $300. You can use this towards one position, or several if you are trying to fill more than one role. With this, we'd also be happy to offer job description/ job title tips and monitor the position along side of you to ensure that you are seeing qualified applicants. If you'd be interested in this, please feel free to message us via SiteJabber so that we can assist you further. Thank you.

Thumbnail of user florenceg67
1 review
0 helpful votes
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September 16th, 2021

Indeed disabled my account after about a week and two job openings posted with no reason as to why.
We are a small business operating in healthcare, our website was provided to identify ourselves and we still got disabled. I'd say it is the worst service and the worst job posting website I've encountered in my management career. They should just close now.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Florence, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user gabrielad65
1 review
0 helpful votes
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September 16th, 2021

As many MANY people, my account was suspended without giving me any explanation or feedback, so I tried creating another account, but same result. This is none sense, we are trying to hire for a legitimate position, we are a legitimate company, with a website, physical address, we are real, and we're getting suspended. The craziest thing? Well, we have 3 offices in the city but this new one is the only one having issues with indeed

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Gabriela, thank you for reaching out. A member of our team has responded to your review by private message. Feel free to follow up with us there.

Thumbnail of user jessiem43
1 review
13 helpful votes
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July 9th, 2015

As an employer who posted a position on the site I was totally dissatisfied. We received no candidate that even remotely matched the job description listed. When I asked to have the account deleted, I was told they will only "deactivate" the account, which essentially continues to store my company information and our credit card details. When I requested to escalate the complaint I was told told to have my lawyer write a letter and was given an address in Austin to do so.

Stay away, there is no integrity here.

Service
Value
Quality
Thumbnail of user pilara23
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

After years using indeed and spending many thousands of pounds with them our account was disable without any notice. As a small recruitment agency this is incredibly hurtful as it means we can't supply our clients on the timelines agreed and without previous notice for a contingency plan. What is utmost disgusting is that when asking for a reason after several emails and phone calls, all we have been told is that the decision is final (We tried appealing) and that it's because we have been reported for charging employees which is FALSE. We have asked for proof of this and been denied it, this should be unlawful and it is defamation for anyone to accuse a company of something so serious and not provide proof, Indeed should be requesting proof from any people that reports an account before taking any action as you don't know if they are angry candidates taking it out on the recruiters!

Tip for consumers:
Don't use it

Products used:
Their job posting, job invitation and job search

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Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Pilar, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. In this case, we can confirm that your account is already active and fully verified. For your reference as well, here is more information on how to contact Indeed: https://indeed.force.com/employerSupport1/s/article/207325006?language=en_GB. Thank you for taking the time to leave us some feedback!

Thumbnail of user alank21
1 review
5 helpful votes
  • Send Message
April 2nd, 2015

THey recycle the same jobs over and over, they scrape jobs from other websites and then turn around to charge employers for jobs you would have seen and applied to for free on their sites in the first place. Never got a job offer or consulting engagement from this site. Utter rubbish! Why do sites like these even stay around?! There should be a mechanism to democratize the internet and we can all vote down useless sites like these!

Tip for consumers:
Don't waste your time on it....seriously!!! Do NOT waste your time on this site!!

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Thumbnail of user karena1367
1 review
0 helpful votes
  • Send Message
November 16th, 2021

My employer account was disabled without an explanation whatsoever. I diligently review every application and follow the rules of the site being the HR of our company. The applications is close to 200 for just 1 job post and i reviewed them all. Now I don't have access.

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Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Karen,

A member of our team has reached out to you by private message with details on how you can move forward. If we can assist further please let us know in there.

Thumbnail of user samuelb237
1 review
1 helpful vote
  • Send Message
May 4th, 2020

I set up an account to do recruiting for a company I am employed with. I posted 2 ads and hired 3 people from the site. Then I get an email stating our account has been disabled. We sent several documents and after we get a response that says our account is disabled and its a final decision.
I don't know how to speak to anyone that makes these decisions but there are several people using this site and posting work from home scams and they still have an account. We are a legitimate window cleaning company and are hiring for window washers and cannot post ads. It makes no sense.
I am terribly confused as to why this happens to good companies.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Samuel we appreciate you taking the time to share your experience with us. We have responded to your review by private message. Feel free to follow up there if you have any additional questions or concerns.

Thumbnail of user sherrib124
1 review
1 helpful vote
  • Send Message
May 29th, 2020

My account was disabled. I've posted (and hired) for the past 3 years past from this account. I appealed the decision, but I still get a generic "we have reviewed your account and have found it to be unsuitable for Indeed" - but no explanation why! I sent a copy of my utility bill to verify my business is legitimate, and still they won't reinstate my account. They simply state to refer to their Terms of Service and Job Posting Guidelines - which does not help me understand what it is I've done "wrong". The last email they sent stated this was a "final decision" and "No additional details regarding this decision will be provided." Say what?

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Sherri, a member of our team has responded to your review by private message. Feel free to follow up with us there!

Thumbnail of user josephs1939
1 review
0 helpful votes
  • Send Message
June 8th, 2021

We created jobs with indeed, and they disabled it. We showed proof of phone bill and also our documents to show that we are a legit company. They responded by saying that "my request may require further specialized attention" and to check with the Help Center. They're never transparent about what is needed, nor do they actually communicate with you. Instead a standard email is sent and you have to call them and be on hold for 30min or longer just for them to tell you that they will send over your concern to the search quality team (who will get to it when they feel like it). Indeed takes way too much money for the service they provide. I would expect your account to be disabled and to have no one contact you after to clearly lay out what is needed. Horrible service and a decent competitor needs to be out there to take them out.

Tip for consumers:
Expect for the customer service to be horrible and no one to get back to you in a timely manner.

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Joseph, all accounts and jobs on Indeed go through a standard reviewing process before they can become fully active on our site. At this time we can confirm your account is fully active and you should be able to log in with no issues. We apologize for the inconvenience of this process.

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.

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Thumbnail of user doritb
Indeed-Support S.
Social Media Client Services Specialist
Typically responds within 2 days

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