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Indeed has a rating of 1.6 stars from 976 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 148th among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
It was easy and quick to sift through the applications and stay organized on top of it all.
Beware - if you don't sponsor your job listing they will suspend your account and will not give you a reason why!
I'm the CES and the founder of a tech startup that develops apps for local communities. After 2 years of product development, we launched our apps on the App Store and Google Play, and started hiring sales reps and brand ambassadors.
We posted a free ad for a sales position on indeed to test the quality of the candidates. After a few hours, I received an email that our account has been suspended. The only information provided were links to the Terms of Use and Job Posting guidelines. We carefully went through both documents multiple times and were not able to see a single violation.
Indeed provides an option to appeal the suspension decision, which we did. We provided information about the company, website URL, phone number and additional information about the job. The next day we received the following email:
Your account was reviewed and unfortunately, the decision has been made that your advertisements cannot be shown on Indeed. Your account currently is not accruing costs, and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided.
In other words: our decision is final and we will not tell you why.
After spending days sending emails and contact messages, all of which were ignored, we created a new account and posted a different free job for a brand ambassador. The job listing described the company, its products, job requirements, salary etc. Unsurprisingly, the account got blocked again. Once again, we submitted an appeal and got the same response: our decision is final and we will not tell you why.
The only reason that comes to mind is that we didn't sponsor the listing. There is absolutely no violation of any term or guideline in the jobs we posted.
I plan to file a complaint to the BBB for falsely advertising that employers can post for free, and I encourage other employers to do the same! Let's stop indeed from using fraudulent bad business practices to attract paying advertisers!
What a waste of time! Stay away!
UPDATE: indeed responded to my review saying "No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."
We posted a job offer and within 48 hours we had all the resume we needed to make a hire!
Better than linkedin and the job sites like monster and careerbuilder.
Hi Todd, thank you for the feedback! Please let us know if there is anything that we can do to help.
Great website, easy to use, with some quality applicants
Thank you for your positive feedback!
Liked using Indeed web site. Large exposure, reasonable rates, and easy to use!
Good site, worked well and would recommend to other companies.
Easy to use experience. Successful in hiring a candidate who suited our business needs.
Thanks for the positive feedback, Frances!
No bad experience. Indeed was very good and reliable source in looking for employees.
Ridiculous cancellation procedure and excessive charging
Hi Brendan, sorry that you've had a poor experience using Indeed. If there is anything we can do to make it better, please reach out to us at sitejabber@indeed.com. Thank you.
Postings are up for a long period of time, and in some cases no one gets back to you
Hi Rosanne, thank you for sharing your feedback with us. Sorry that you haven't received many responses from employers. Please let us know if there is anything we can do to help.
We have been able to locate several good candidates for our job openings.
Thanks for your positive feedback!
I called to get some things clarified and the person who answered helped me very much
Thanks for your kind words about our Client Care team!
Have received more qualified applicants than with any other medium.
Hi Larry, thank you so much for your feedback. We're happy to hear that you are receiving qualified applicants. If there's ever anything we can do to help, please feel free to reach out to us.
Indeed is a scam. They are fake job postings, for staffing agencies to get your info.
We received several good candidates from the site, and are hoping to hire one soon.
Hi Laurie, thanks for your feedback. We hope you were able to make a hire with Indeed! Let us know if there is anything we can assist with in the future.
Generated about 20 resumes in a short period of time. Only one was trying to sell us something.
Thank you for your review, Linda. We're glad you've had a good experience using Indeed.
Excellent process. Easy. Received several resumes. Loved the system.
Hi Dawn, glad to hear that you have had a positive experience with Indeed. Feel free to reach out to us if there's ever anything we can do to help.
Indeed is a great way to find the qualified people you are looking for.
Qualified candidates. We able to hire from the applicants.
Glad to hear you were able to make a hire on Indeed! If there's ever anything we can to do help, please feel free to reach out.
The website and app fails often. It's very frustrating when job searching...
Hi Julia, thank you for taking the time to leave us a review. We're sorry to hear you're having trouble using the Indeed app. We have sent you a private message so we can help troubleshoot this with you.
Staff was very helpful and we got a good response to the ads.
Thank you for the positive feedback!
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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Oded, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.