Overview
Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.
As a job seeker, I run into a lot of postings that lead me to other search engines and other websites you must register on as well. Honestly, I have wasted too much time; creating user names and then passwords to post the SAME INFO I had to register on the ORIGINAL WEBSITE!
I wish all HR representatives and the individuals who create these site have to use them for 2 months to find a job.
Worst employment site for employer! It flagged my account for absolutely no reason! I created 2 accounts (because the first got flagged as well) and both of them are flagged!
Very dissatisfied This service I was sent three applications and neither three met any of the qualifications We needed and some of morning and in the same state as we are If they still didn't have a problem taking my money even though the applications they sent or not qualified for our job Do not recommend them to my dog
Hello Dwayne, a member of our team has responded to your review by private message. Feel free to follow up with us there!
I have helped many companies with their hiring process and their sister companies, and have never had this issue with indeed because I have always been careful to make sure our ads are compliant and I was very respectful of Indeed. In December all of a sudden the company I was working for got kicked off and about 10 other companies that I helped setup their accounts all got kicked off for no reason... after lots of them running for years... They know they get most of the people looking for jobs on their site and by kicking us off and us having issues getting applicants so we can fill the positions that we need to staff. They are gonna cause a lot of us small businesses to be shut down. I am very upset as we have tried multiple things to get this resolved and nothing seems to work. None of the other sites get the volume of applicants we need to continue to staff what we currently have or to grow like we were doing till the shut our account down. All my accounts sponsored their ads and paid good money to run their postings. I just don't understand why they don't allow us. It's sales representatives with an hourly pay and commission. Its not a commission only job. Nothing illegal... I just don't understand, nor do I find it fair the way they work... If someone does something you don't like Indeed, you should give us a chance to fix it.
Hi John, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we will not show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Avoid if you are serious about employing. Took my money, midway suspend my account. Seems I am not the only one. Would give zero stars after this if I could.
Hello Michal, thank you for taking the time to share your experience with us. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Our company has not received a single resume in 3 entire days. When we contacted we were told that we were not a sponsored company and were up for review. WHAT?! Not a call, no email no nothing... WE had to reach out to them! HELLO this is what we DO for a living- NO CANDIDATES= NO $$$ to live pay bills etc...
They they throw "terms" around like organic, sponsored etc... WTH is going on?
I feel like we are being extorted to pay $$$ for service that could have and should have at least the decency to have reached out or emailed us to let us know! We are a sourcing company-thats what we do- IF INDEED changed their policy we absolutely deserved a heads up-
DISGUSTED
Hi Sue, sorry for the negative experience. We do not see any jobs posted under the account email you provided. Please contact us at sitejabber@indeed.com if we can help.
Updated review: I was unhappy because I was blocked from contacting candidates for a job I am hiring for. But since posting this review the Indeed customer service team resubmitted an appeal for me on my behalf. Indeed resolved my issue and has agreed to let me contact again while being careful to follow their guidelines. I do think that indeed is a good source for candidates, there are many to choose from and I am really happy to be able to use it again.
Previous review: As an employer seeking candidates I paid $1 per contact. I contacted several candidates and gave them the job description we are looking for. 2 days later I try to contact one of my candidates and indeed says I am blocked. They give you an option to appeal their blocking. So in the comments I explain that I am appealing because I don't think I was rightfully blocked. I still have no idea what I did that was wrong. This is the response they send:
Indeed (Indeed for Employers)
May 4,5:11 PM CDT
Thank you for taking the time to go through our appeal process. We review all accounts to ensure our job seekers have the best experience.
We have reviewed your account and will not be lifting the suspension for Indeed Resume. Suspension of your ability to contact job seekers has no effect on your ability to post or sponsor jobs on Indeed.
We apologize for any inconvenience this may...
Hi Andrea, we're sorry to hear about your poor experience. We have responded to your review by private message, please follow up there so we can further assist.
I have had very good success with Indeed for the past couple of years, however, they have now blocked my account and will not reinstate it. On average I pay them over $150 per month and feel completely ripped off at this point because they took my money for the past couple of years but now I'm not good enough to do business with.
I was contacted by their dispute team yesterday who questioned why my computer was saying that I was in one place and I was claiming to be in another. I explained that it is a corporate computer that was programmed at our home office location but that I do all hiring at my location. They then requested a utility bill with the office address on it, which I supplied. I also supplied them with a link to the corporate website showing my location as well as other documents supporting my "claim". I received another rejection this morning.
I am giving them 2 stars based on the fact that they provide a good service when they feel like you are "legitimate", which we are. (I've now changed that to 1 star since they made me jump through hoops like a trained seal and waste my time and efforts.)
UPDATE: INDEED did, in fact, contact me and basically said, "your ad does not meet our guidelines" and that they don't share the criteria that are used to form that decision. I would like a partial refund for the money I have spent with Indeed. I paid in good faith and should have been told when I first started advertising that we did not meet "guidelines".
Hi Bill, we apologize for the poor experience. We have responded to your review by private message, please follow up there with any additional questions you may have.
After years of tracking and chasing Indeed regarding my employer account and then again this year for months; I submitted an appeal to reconsider the disabling of my employer account with Indeed just for them to say:
"Thank you for contacting Indeed. We have reviewed your account and have found it to be unsuitable for Indeed.
For your reference, we have linked Indeed's Terms of Service and Job Posting Guidelines.
Please note that your account currently is not accruing costs and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause.
Thank you,
Indeed"
This is a ridiculous response and I'm not going to push the issue or look for jobs on this site any further. It's a crappy platform to say the least with awful employer/employee matching. Every employer I was hired from this platform resulted in employment discrimination lawsuits. Time for a change and I'm ok with that. Beware, don't waste your time or money using this platform.
Hi Shakira, all accounts and jobs are subject to our standard reviewing process. The account has gone through our reviewing process and our team has concluded that we will not show these openings in our search results. The account will remain in its disabled status. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we highly suggest utilizing other hiring services.
Indeed disabled my account without any explanation and the worst part is that I lost all my candidates! I been trying contacting someone on Indeed, but nobody answers. Can anyone help me on this?
Hi Eduardo, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
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