Indeed

In the last 2 months, we have hired around 10 candidates from indeed for different roles like MIS, Back office, Graphic designing, and Content writing. We are also making regular payments for our account to feature our job posting on Indeed.

We follow all the Government mandated Hiring, and employment practices, and follow the due procedure on Indeed to hire and close our listings.

After multiple emails, and trying to reach Indeed and talk to someone, we have reached nowhere.

I request Indeed to help us in reactivating our account and helping us understand why such a hard action was taken against our company.

We have accounts with the highest level of performance on many Marketplaces such as eBay and Amazon, and we are a company that takes every policy very seriously and abides by that policy.

We have a staff of 200 people, with many employees working with us for the past multiple years. We respect each and every employee and provide all perks, benefits, and salaries on time and in line with all necessary government mandates.

I hope Indeed can help us restore our account.

HORRIBLE SITE. Do not use. Low quality applicants and the site STEALS YOUR MONEY if you complain about their service. Kristin was the sales person that started writing "nasty" little notes referring to their policies when I POLITELY but directly said. I want a refund. 3rd ad with very poor applicant responses. Then she wrote saying "use our resume service" like I would spend more MONEY with them. STAY AWAY human resource and recruiters. ITS A RIP OFF

I posted a job on indeed.com. I paid $75 with my post to expire once that money was used up. Yesterday, about a month after my funds on the site had run out, I had a notice from my bank that my debit card was frozen and a note from the fraud dept. asking if I had made a purchase. Indeed.com had charged my account for over $2,000 which I did not request. When I called the company they said that they were having some "problems with their system". They said they would take care of fixing it. That afternoon I looked at my account on their site and they were listing another withdrawal from my account for another $2,000. Luckily, I had cancelled my card. Later they changed it to a credit of $2,000 for use in my indeed account -- as if I would ever use this company again! My fiance who is a lawyer called them and also sent emails. They still have not fixed the situation. Yesterday after work I went to my bank and filed a fraudulent transaction form. The bank said they will handle it for me. It's a total mess. I would definitely avoid posting jobs on this site or having any financial transactions with them.

I am the Director of HR for several companies, and own my own recruitment agencies as well. For no apparent reason, one of my accounts was no longer able to post free postings. This account also spent $ on sponsored ads. I've tried calling into their reps and leaving a lot of messages asking why this happened? Every response was "I'll email you our User guide, all decisions are final". Another rep told me that "we are in the business of making money, our review team decided it was the best". Coincidentally, this change happened right after I decided to sponsor 18 of my 20 ads. I'm thinking that they felt I was a cash cow and want to keep me in that position. I have no idea what policy was infringed, and now I have no idea how to explain to several companies I act for. In the end, I deleted everything, and advised those companies not to use Indeed. Too bad, would be more revenue for Indeed.

Upon further investigation, a lot of these reps and decision makers are recent grads with horrible customer service skills or knowledge about this industry. Go check up the names on linkedin. Just kids deciding the fates of multinational companies.

We were enticed into placing an ad for professional staff with the offer of $50 free advertising. Instead we ended up with over $900 in charges and NOT A SINGLE qualified applicant for either of our jobs. I was very specific about the required credentials in the ad and still received 'clicks' from people who met none of the requirements. There should be a way to challenge how their algorithms target recipients for click through ads as I clearly never reached any portion of our target audience. Worse, when the first full month bill of $503.08 arrived I went in and tried to pause/delete the ads. Apparently their system is not as user friendly as they state and we received another $350+ in charges. Needless to say we will not be using Indeed again and would not recommend it to any professional business. Buyer beware - and avoid.

9/22/15 Update - After I posed this review Dorit from Indeed did contact me and verify that my account showed our attempt to pause/delete our ad and that I had not been back on site until the next bill came. She did give us a partial refund and offer us future credit to give them another chance. Haven't determined if we are going to do that or not but although their initial customer services was unresponsive I will say that she was helpful and reasonable to work with. So we did get closure.

Hello, I set up account, upload company formation docs to verify it, post job ad and few hours later, I'm told the account is disabled. I feel so bad right now.

Stay away! Account disabled and given a generic email stating that the job posted "was deemed inconsistent with Indeed's quality standards". Any attempt to clarify just results in emails referring to their Terms of Service and Job Posting Guidelines. Have read both several times and nothing about our ad goes against either. Our company is real (in business for over 20 years), the job we are looking to fill a position for is real and nothing about our post is misleading or offensive. Attempted to call our "Indeed Consultant" and just get transferred to a voicemail inbox with no name associated with it. Stay away, use another service. Will probably get a response to this about how they have either reached out through private message or restate the "Terms of Service" and "Job Posting Guidelines", which we meet.

**** EDIT ***** Indeed reached out and reviewed the account again. Able to post jobs now and a credit has been given. Indeed needs to change their process and actually read emails before answering instead of the generic or automated responses. Will increase the stars a bit, reflecting their response, but won't be as high as it could of been due to the experience and aggravation of this whole process.

Here is the body of one of the emails sent to them and they continuously responded by computer generated responses.

I have received your email in which you have mentioned the requirements regarding verification of my clinic/company, tax documents, utility bills. You never asked for such verification when I was signing up. You never mentioned any such preconditions while I was signing up. But as I have increased my activity on your website and I am in the middle of reviewing candidates to shortlist them, you have disabled my abilities to continue hiring. I am so much disappointed by your behavior that you don't need any verification at the start. But you disable the functionality of hiring process in the middle. Of course, you are monitoring my activity and breaching my privacy. Do you think you're the only website providing such services and there are no competitors? Do you think that you can make me or my staff dependent on you? What sort of a non-professional behavior this is? There are places on Internet where reviews about indeed.com are written, which would be very helpful for your competitors.

Very disappointing indeed people.