Indeed

I had an Indeed account using for a long time and hiring people but all of sudden when I turned in my Jobs, Unsponsored, they disabled my account in one hour, and the quality assurance team has no phone number or direct email to deal with or explain to the customers for reason. I contacted customer care and They also said, sorry sir we can't connect the quality team but you can appeal, appeal rejection is the Indeed quality team's main priority. Indeed quality seems like works inside the bunker where they don't have any communication method but just assigned to disable the accounts and don't reply if someone needs any help. I have posted an Independent contractor position where we carefully followed all the guidelines but finally, I have a bad experience. Hired professionals are still working with us on the same job profiles for the last six months but Indeed decided my job suspicious. No review method, no understanding, dictatorship business policies, and completely arrogant and rude method to deal with. Someday Indeed management may regret when other company will override because of such onesided bad policies.

I decided to try indeed after browsing them for years as a job seeker. I love their site on that end. However, now being the owner of a new company, i was very disappointed with the employer end of things. I was posting a job for a CDL A driver and was receiving only a handful of resumes, none of them qualified based on the criteria I indicated that I needed in the posting. I'm alright with casting a wide net though, so even though I had many unqualified resumes to search though, it was a cumbersome task that I was willing to bear. The problem with the whole process is, your not really sure for what your're signing up. They charged me almost 10 times the previous month's charge of 42.00, and told me when I called that I had signed up for an $18 a day plan, even though I couldn't find that anywhere, and I didn't have any new qualified applicants. They did agree to a partial credit in the end, that still left me with a substantial balance. If you're looking for a service that will help you find a qualified candidate without taking you to the cleaners, I suggest you look elsewhere.

Writing a follow up...
I have been given a workaround solution to try and my issue was handled promptly by Indeed. So I am going to give it a try and see how it goes.

Hello,
I have been using Indeed for a while now (>1 year). The resumes I get are 95% from third party candidates with a questionable work experience. I clearly mention in my every job posting that it's for direct candidates only but still couldn't control the spam or irrelevant applications I am getting (plus being charged if you sponsor) and Indeed is doing nothing about this after repeated complaints. They want to send me those applications/candidates to take a look. But unfortunately there are ten's if not hundred's of those for each one of my job posting and am not interested to dispute each one of them and get in to email conversation which can be monotonous.

It's becoming a big headache and concerns me about the morality of the applicants.

I more than wish that something can be done here to make recruiters work more productive or at least make their life easy.

Thank you!

We are a recruitment company that has been around since 2011, we have used many job portals throughout our time and have recently started with Indeed.

Because of Covid we have had little to no vacancies and suddenly now we have a lot of vacancies that needed to be filled with immediately, sadly, all these positions get flagged as spam and because of that we need to sponsor them for them not to be flagged as spam anymore? How does that make sense, if it is spam (which it is 100% not, we are looking for real employees for these vacancies) why would you allow it to be shown if we pay?
They have been updating their job posting form and what a horrible mess it has been trying to post these vacancies as well as I was left unable to post it via the computer! I send an email to them about this as well but have not even heard a peep back from anything or anyone.

As a Recruitment Agency that are getting in vacancies needing to be filled in urgently, especially in this time where people need jobs and we are desperately trying to get back onto our feet. I am completely frustrated by this site.

What you should know is I would have to be a Barron not to seer you guys obviously do not verify the jobs being real that are posted. If I see another take job on indeed I will keep escalating. I cannot beLIEVE how pathetic you guys are that we cannot see the fake jobs being posted that are not even active on their side AND Not real. Can anybody in our society admit their wrong besides me? If ITS NOT REAL AND NOT HIRING NOW THEN DONT $#*!ING POST IT! JESUS-CHRIST!

I do not understand why account was disabled without warning, I always pay and I have been hiring candidates since August! This is ridiculous I was waiting for responses

We posted an ad for a confidential job (as we are looking to replace an employee that was severely underperforming). After paying for 3-4 days of Sponsored Ad with a standard job posting (descriptions & responsibility), Indeed terminated our account for no reason. This action apparently cannot be appealed. They will be dealing with our credit card chargeback for fraudulent services. See below for their generic email response:

Indeed Search Quality (Indeed for Employers)

May 19,2020, 3:58:20 PM CDT

Thank you for contacting Indeed. We have reviewed your account and have found it to be unsuitable for Indeed.

For your reference, we have linked Indeed's Terms of Service and Job Posting Guidelines.

Please note that your account currently is not accruing costs and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause.

Thank you,
Indeed Search Quality

On Behalf Of Indeed