Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.
Tried to post a job on the site. They deactivated my account and refused to post the job for some unknown reason. They wouldn't tell me why so I could adjust the job posting. They actually said they "cannot give every reason why a job or a company may be removed." There were other companies posting the exact same job. So, it wasn't the type of job I was advertising.
I chatted with them on facebook as well as appealed their decision and got little information on what their objection was. Although they obviously have the right to refuse service to anyone, their customer service skills are virtually non-existent.
After posting this review, they suggested discussing this with them over a private message. They did this on facebook as well. But in their private message they only sent the same response they originally did with no new information.
1, We don't want your business.
2. We won't tell you why.
3. Sorry.
Sounds like something their legal department told them they could say without risking a law suit.
After that generic response, they stopped responding. (I assume this is to give the public appearance that they were doing something about the unsatisfied customer when in reality... they did nothing).
I PLACED THE JOB OPENING AND WITH IN A WEEK THE JOB POSITION WAS FILLED. THEAPPLICANT WAS WELL QUALIFIED AND ACCEPTED THE JOB RIGHT AWAY. I HAD A FEW QUESTIONS AND THE SERVICE WHEN I CALLED ON THE PHONE WAS HELPFUL AND VERY FRIENDLY.
I WOULD USE THIS SERVICE AGAIN
Thank you for sharing your experience with us, Mickey!
Trying to find a ob on this sit is impossible. You click o the job and it takes you to another page. This continues everytime you cick on a ob, never tang yu to the actual job.
I am a small business owner looking to hire sales associate but for reasons unknown to me, my account keeps getting disabled.
Indeed has cornered the market almost entirely for resume's.
If you aren't using indeed, your business will suffer. Recruiting has been monopolized almost entirely from this company in the past 5-years.
They are predatory in nature. You can see this every time you place an advertisement on their website. They will highlight, and draw your attention to their paid options, while minimizing and changing the sides where the opt out button is located.
If you run a free account, they will flag your ads for no reason. Over and over again.
You will have to supply them proof every so often. They will tell you that no one is available to unflag your account for a week, but if you sponsor it will happen immediately.
This company only cares about nickel and diming you at every corner. During a global pandemic, where staffing has become critical, this company would rather lose your business entirely by employing their predatory tactics, then building a relationship with potential clients.
All recruiters need to take note, and stop using this company for their recruitment efforts or we will very quickly see a middleman between us and people, that charges exorbitant rates.
How can a small business survive when you're forced to pay 2-4k a month in indeed fees? Something needs to change. Governments should be lobbied against these criminals.
Hello Evan, a member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I have had no positive outcome from this site. My mom made me use it versus Craig's list claiming it was "safer", but I actually could have gone to jail over it! I was contacted by a lady, supposedly employed by the EPA (environmental protection agency), needing a full time nanny right down the road from me & gave me this long story of how her son was sick in India, that she was going there from her job in New Mexico to pick him and his little sister up and my first day was when they arrived. This all escalated into her "leaving her belongings & vehicle with a moving company and it was to be shipped to me, and she was giving me my first weeks check ($600) and including $2450 for the movers fee" which then went on to "a problem with the moving company and I needed to western union the fee to her in India because she needed to auto pay it". After reading online I shouldve known it was fake and not even cashed the check but I fell for it! Thank god the teller called in the check because I was told it was fraudulent-I wonder why she needed me to send it back so quick!
This woman went on for over a month, took her sweet time in the process (which I understood because I thought she had a sick son to take care of), and they even took several days to respond at times. She wasn't persistent at all. Be careful of these scammers! I hope nobody else has to go through this like I did!
She used the name F3licia Tayl0r
(I used the numbers so the scammer does not find this name in a Google search & change his alias)
I was using Indeed as reciter for my small business for few months; suddenly My employer account disabled without reason
I make appeal 2 times without knowing the reason
Hi Hesham, a member of our team has sent you a private message with more details on what happened here. Thank you.
Indeed is the biggest scam for a employers. Watch out they will make you pay $1000
And if you not pay they will close your acount,,, $#*!ing scammmmmmmmm
I have used indeed on several occasions last year to find staff and I last received an invoice in April this year, which was paid on time as per previous invoices at the same address with the same card details that are on my account now.
I have tried to post another job and I have had my account suspended unable to post any more jobs or access my account.
I have asked for my account to be reactivated, I was then asked for proof of my address, which is not unreasonable, maybe a year or two late.
I have sent a copy of a letter from my bank with my name and address now thats been rejected and an invoice (no not the 6 or 7 that indeed have on file from themselves with the same address on them)
I can only assume that when they elmailed me with a code for £100 credit to my account that they didn't really expect me to use it because posting a job was never a problem until now,
When they were taking money from me and it always worked fine then, ( I wish I had not put the code in now)
Also I am unable to even close my account, I have to email to ask for it to be disabled,
So they still have my information, that they are now not happy with.
But they will not let me close my account and remove my personal data from the system,
If someone from indeed sends a reply to this, Would they please let me know if Indeed accept there own past paid invoices as proof of my address
Thank you
Hello Michael, thank you for reaching out and we're here to help. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
We post a job recruiting junior secretary, and we made payments firstly, and we get tens of candidates applying the jobs and all works good.
Today we stop paying, and after one hour later, indeed told me "Your account has been disabled".
We appeal and explain the jobs we are posting, then get the email with title "Rejection appeal from employer ".
"After further review, the decision has been made that your job postings cannot be shown on Indeed. For your reference, please see Indeed's terms of service(https://www.indeed.co.uk/legal?hl=en&redirect=true#tos) and our Job Posting Best Practices.
No further action is required on your part. No additional details regarding this decision have been provided. I apologize for any inconvenience this may have caused."
We read carefully about their tos and guide, the only things they refer in their guide(https://indeed.force.com/employerSupport1/s/article/*******186?language=en_US) is " Frequent reposting of roles or posting roles in locations other than where the job is offered are examples of behavior that's discouraged and may impact content visibility on the site."
We are based on Hong Kong, and we are expanding our business in UK, so we can't look for candidates in UK?
We just look for 2-3 junior secretaries, and you disable our account cuz we stop paying?
We emailed them about the fund we have paid, nothing replied, no candidates, no account, except money, scam?
Hi there, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message.
Answer: Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.
Answer: Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
Answer: Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.
Answer: By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.
Answer: Hi Kristina, feel free to email our team at sitejabber@indeed.com with some additional details regarding your concerns and we'd be happy to take a look. Please be sure to reference this interaction in your email. Thank you.
Answer: Hi Irene, to explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Mae! Thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Harees! Thank you for reaching out. All accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. It appears our support team replied to your initial SiteJabber review via private message with more information, please check your inbox and reply there with any additional questions, or reach out to sitejabber@indeed.com and reference this post. Thank you!
Answer: Hello Anas, thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this might be what you are currently experiencing. If you need assistance, please email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hello Rose, thank you for reaching out and our team is happy to assist here. When you have a moment, please email us directly at sitejabber@indeed.com. We look forward to hearing from you.
We're sorry for the poor experience, Gary. We have responded to you via private message. Please follow up with us there.