Indeed

Originally, I left a 1 star review about my disdain for this service due to the fact my account was disabled and there seemed to be no reprieve after endless appeals.

After leaving my review, an account representative was able to kindly activate my account with no problem! I'm very appreciative for this, as I was half way through a report for the Better Business Bureau. They've turned things around for me, and I'm looking forward to finding promising workers on indeed.

My overall review?
Their Automatic Bot Customer Service: 0/5
Human Customer Service: 5/5
New Hire Candidate Quality: 4/5
Ease Of Use (Of The Platform): 5/5
Ease Of Account Setup: 3/5

To Use Or Not To Use?
DEFINITELY use the service! If you're able to get through the initial review process then this is an excellent service with all the tools you need to hire great people stress-free! Looking through applicants is a breeze, and the app makes hiring candidates so convenient, you'll wonder why you weren't using Indeed YEARS ago!

If you're NOT able to get through the review process, then the entire ordeal will give you a mind-bending headache and leave you with an eternal resentment towards Indeed. Possibly enough for you to go out on a limb and warn every good business you know to "Stay Away" if they know what's good for them.

My final advice?
If you run into serious issues with indeed, try to reach a human on indeed's customer service. If that doesn't work, tell your legitimate story in a review and hope a human CSR comes to your rescue- like they did with me!

I was trying to log in to my account, but there is no "Forgot Password" feature. When I typed in the (company) email address I was pretty sure I used, I suddenly got a text message confirmation code on my personal mobile phone. I never ever give that number out. How did they get it? So creepy. I tried to change the phone number in my account. Indeed forbids it. I tried deleteing my account. Indeed forbids it. I tried deleting my billing information. Indeed forbids it (I have no open or active billing). The Indeed Help Center says nothing about deleting data, nor deleting accounts. There contact form doesn't function (click send and nothing happens). The website does not show any customer support contact information (email or phone) at all. I found an Indeed customer support phone number via Google. Called, and a recording said Indeed does not offer phoen support anymore, use the email on the website. The non-existant email. This site is creeping me out big time. AND, the last few ads I posted a while ago, all of which are now defunct, are still up and live and I am not allowed to take them down.

We have our job postings on Indeed.ca. All of a sudden during hiring the account got disabled. There is no warning, no email, no one called and the night before it was working and the next early morning it was disabled. Immediately appealed and called Indeed. The answer is it is a standard review process. I suggested that if you want to flag an account due to Indeed itself did not collect enough information for whatever its own purposes, please email and called us.

Before that happened, a message was shown on the account that the account did not meet the standard. We called Indeed a few times to clarify as on the screens, every single field was entered and there was no more information on all the boxes that can be provided. The customer representative said that it was a massive email sent out to customers, didn't matter you account comply or not. She further indicated there would be another such message on our account, just ignored it.

It has been 5 days already since we found our Indeed account got disabled. Called a few times, no one can give us an answer so that actions can be taken to re-activate our account. The first time, please wait for 48 hours, the second time wait for 24 hours. All had passed but still no response.

If we did not know what Indeed wants, we can only sit and wait for Indeed.ca to give our verdict. This is not even close to a friendly service. Not to mention that it is an online recruiting site that time is critical. Indeed shut us down, we have sponsored jobs, not only did it stop its revenue, it also kill our business by disconnecting our recruitment business.

Indeed.ca has so many customer representatives to answer the calls, why it doesn't hire more people to review the accounts and help its customers to do business. Even better is to modify its computer program giving a more pin-pointed areas that Indeed.ca wanted the information. We as a customer of Indeed.ca wants a win-win situation, not a lose-lose situation!

Why do you ned an account to send a resume? Between apps and accounts I am not interested, I'll stay unemployed and on welfare.

Indeed is an amazing service for employers. The simplicity of its interface is brilliant, but don't let that full you; Indeed has integrated helpful features to help employers really find good talent.

The absolute most useful feature is the automated phone screening. Much of our staff telecommute and work outside of traditional business hours. The automated phone screening allows my HR personnel to listen to responses anytime, making it an invaluable convenience. The four questions work for virtually any job position and requests are simple to dispatch and retrieve. Indeed's reliability is appreciated since it is an integral part of our screening process.

The second most useful feature provided by Indeed is email template capabilities. While there is a small learning curve in terms of how to save and overwrite templates, it boosts efficiency several times over. We have several templates that request candidates to clarify certain information, remind them to complete tasks such as the phone screening and more. Indeed even tracks conversations and allow direct threaded replies. This allows our personnel to continue the conversation across shifts because one staff member can simply review the entire conversation- something email cannot do without sharing an inbox.

Indeed has been invaluable to the success of our new pilot program, called the Virtual Contact Center, an initiative designed to help more Americans answer the phones from home for our Fortune 500 clients. So far we have been able to review over 1,000 interested candidates, although we only have 40 part-time positions available. Indeed has been our single solution for talent acquisition and has proven itself as indispensable to our recruitment process. We recommend Indeed to any employer looking for a solution to find and manage great talent!