Indeed

Waited weeks for a response from our representative *. Apparently he didn't like that I wanted accountability and a basic response so they disabled our account. I mentioned IT glitches within the system and zero response. I waited roughly 2 weeks for a response, nothing. Called in and another worker assisted me, recognized the problem and refunded me. Was then charged another almost $300 when we rejected each applicant within the time constraint of 72 hours. A day later with 0 warning, explanation, or resolve on their end for their unwillingness to perform their job, our account was disabled. Right after we receive roughly 8 applicants and our business is on the brink of collapse. After we have spent literally thousands of dollars to sponsor postings on indeed throughout the past 2 years, done.

I've never experienced an entity turning back on the customer and blaming them for their own inefficiencies. As this is the mainstream way of hiring, these "managers" or case representatives actions can not only affect dozens of families from received child care but they can dictate whether a business succeeds or crumbles. It's no wonder small business is collapsing left and right.

The implications of such unwarranted restrictions to our account will have dire consequences and will likely collapse our business. In this event I will personally go after Indeed and these two managers for malpractice, internal bias, and discriminatory practice. Someone from corporate or a higher ranking manager might want to fix this and actually care about the customers they are serving.

Worst experience of my life during some of the most trying times of our generation. Shame.

*redacted by admin

Very bad always trying to post a job and they deleted it and disable my account its losing time with them

It looks like Indeed is big fans of bullying businesses. Just like many other reviewers here I created an indeed account and within minutes received an email saying my account was disabled. I called customer service and was told this was just a formality for new accounts and to appeal the decision. I replied to their email as instructed. I am brand new to Indeed as well as brand new to working with an ATS. The ATS company we work with told me that I needed to set up the Indeed account myself so that they could then integrate Indeed into their system for me. Any time I clicked the employer button at the top right of the screen on the Indeed website it took me to the job posting function and would not let me navigate anywhere else within the employer functionality. So having no experience with Indeed I went ahead and posted a job. After explaining all this to the customer service agent I spoke to on the phone and then again in my appeal email as I was instructed to do I received an email from Indeed in less than 15 minutes from the time I submitted my appeal saying my account had been permanently disabled and they would provide no more help or information regarding the decision. This was even after I apologized in my appeal for posting the job incorrectly as the email they sent me saying the account was disabled specifically referenced issues with the job posting. I asked them to please contact me and help me set the account and job up properly. Instead they just basically told me to get lost.

I don't understand how a company can do business this way. A brand new user needs your help and your response is to say you won't help and kick them off your service permanently? This seems very counterintuitive to what I would have thought their goal is…. To connect job seekers with employers. I was literally hired at my new employer just last week specifically for this task and Indeed has decided I am not worthy or valuable enough to receive their help and may very well cost me my job. If I could give them negative stars I would.

Working with Indeed has been a hellish experience. I work for a non-profit with limited funds, facing a massive hiring crisis. It is getting to the point where we may not be able to support our clients because we don't have the staff to do so. As such, we are scraping together what we have to pay Indeed $3,000+/month to try to hire. In return, our applicant flow has been spotty at best, our ads keep getting dropped for no reason, and their "client support" team is THE WORST. I am not convinced that any of them actually understand how Indeed works or why things happen the way they do. They all tell me conflicting information. For months I was requesting them to do what we're paying them for - help me with my ads. Instead, every time I got on the phone with them they would just try to sell me a new product. Finally I requested a new support team (you would think that for $3,000/month I'd be able to have a say in who I work with), but they told me this was not possible. Instead, they just expanded our team to include their supervisors. Now I just get 4 people not returning my calls and telling me conflicting information instead of 2. I can't find any number to call to raise my request above them.

This has been the most frustrating experience. They don't listen to our needs or try to help us hire at all. The worst part is, they know we really can't do anything about it. Indeed dominates the market for job seekers. We're so desperate for staff that we can't afford not to throw money at them. They can get away with taking companies' money and not giving anything in return. It's deplorable. If you have the option of avoiding them, do so at all costs.

IN RESPONSE TO THEIR ANSWER: We are in 14 cities that all hire for the same position. That is why there are duplicate posts! Also we are not door to door sales... false information and they didn't even try to confirm that with us. Poor business practices!

I have been recruiting with the same company for over 10 years. We have been using Indeed for about 4 and now have been blacklisted FOR NO REASON.

We are a 30 million dollar company in 14 cities and Indeed told me we were posting jobs that were not real! How can that be if we have grown over 300% in 2 years! We spend about 6K-10K a month on their job board and this is the thanks I get. I have never felt our company was doing anything wrong until Indeed felt it necessary to blacklist us.

I have spoke with multiple managers and they avoid my questions and avoid telling me what is really going on. They said it was a decision from their "quality control" who I can't speak to or write an email to. They also stated it is our of their control and there is nothing they can do. I even went as far as finding other companies just like ours and sending over their ads and examples to show that what I am doing is normal and I should not be the only person blacklisted.

I have never dealt with anything like this in all of my professional career as a recruiter. They say that something is wrong with our company but yet don't help us fix it or even a simple warning.

STAY FAR AWAY FROM Indeed, you will give them all your hard earned money and POOF blacklisted FOREVER.