website thubmnail of Indeed

Indeed

Overview

Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
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Texas
3 reviews
4 helpful votes
Follow Ken W.
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Employers Beware!
March 25, 2016

I posted a job on indeed some i did and another national ad with help of their representatives. Between the two we had over 2200 views and 60 resumes. This job was for a very specific trade skilled position, Required 2 years experience and very specific in job heading and body. I used Indeeds template and they approved. None of these applicants were remotely qualified. I sent out a rejection email basically saying I didnt appreciate them applying for a job they were not qualified for and wasting my time and money and if they couldn't read the job heading maybe they needed to stop their search. Guess it was a little to the point but these applicants must think this is free. For days my business has been attacked with bogus negative online reviews showing the applicants name along with their FB friends. Vulgar emails, threats and even a phone call. Indeed has declined any responsibility because they dont monitor their applicants, they have no policy to deal with it nor do they care to. If you have had this experience please email me at *******@ymail.com

Date of experience: March 25, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Ken, thank you for reaching out to us and sorry for the negative experience you've had with Indeed. We've sent you a message directly to discuss your experience further and assist with this matter. Thank you.

GB
1 review
7 helpful votes
Follow Steve B.
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Advertised with Indeed constantly for over 2 years many months paying £500+ to receive lots of time wasters and totally unsuitable applicants. Advert was suddenly suspended on Monday with not so much as an email or phone call. Apparently their search quality team had received a complaint from an anonymous person with totally false and slanderous allegations. After amending an advert that had been used satisfactorily and without complaint for 2 years they have this morning emailed me to say our account is now permanently closed. So as an employer I would advise anyone thinking of using Indeed to steer well clear, they obviously do not like their customers if they do not even have the courtesy of speaking to me directly about a "complaint" and believing an anonymous person. In the meantime I have over 70 applicants I have invited for an interview and have not the faintest idea if they have received their email, although Indeed have still charged me for this! EMPLOYERS BEWARE INDEED ARE A TOTALLY UNETHICAL COMPANY.

Date of experience: May 13, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Steve, we're sorry for the experience you've had with Indeed. Our Search Quality team reviews accounts in order to protect our job seekers, and any complaints reported by them, especially when found coming from multiple individuals, must be fully reviewed and investigated. We were hopeful that updating your job descriptions to adequately reflect the duties of the job would resolve this issue, however after reviewing the positions, our Search Quality team determined that these postings were not suitable for Indeed per our job posting guidelines: http://www.indeed.com/hire/job-posting-guidelines. Indeed emails all applicants and their information directly to the employer, so although you will not have access to your account moving forward, you still have access to the candidates that you paid for.

Pennsylvania
1 review
10 helpful votes
Follow Chanteis S.
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Indeed is a site full of job scams and lies... people email you and try to get personal information and will use your resume as their own!

Date of experience: August 12, 2014
India
1 review
5 helpful votes
Follow Shwetha r.
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Fradulent website
June 19, 2018

Hey all,
I got a call from indeed team. They said there are openings in a reputation company, but it is a paid source. To opt this service they told me to register with indeed jobs by paying 2999 RS. After completing the registration they said they will forward my resume directly to the company. I made the payment, next day morning I got the call from another team who wrks for indeed jobs ( 2nd level of registration). She said I am supposed to make a payment of 8999 RS to create a verification code in order to take up the interview with that company, she said it is refundable and the amount will be credited to my account in a week time. Since, indeed job is a well known job portal. I trusted them and made the payment. After a couple of minutes I got another call ( 3rd level of registration). He told me to pay 7999 RS to provide HR contact, according to him even this Amount was refundable. I felt something was fishy here, I stopped him right away and asked him to return my 8999 RS for which the payment was already paid by me. He said, as per the company policy the amount will be refunded with in 30 Working days. Next day I got my invoices, which did not have company seal nor
The authorized person signature on it. After a couple of days, they had switched off their cell phones through which they used to contact me. I lost 12 k by trusting this fradulent website... Guys please don't trust this website.

Link through which I made the payment was: indeedjob.ind.in

Date of experience: June 17, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Shwetha, we have responded to your review by private message. Please follow up there if you have any additional questions or concerns.

Virginia
1 review
5 helpful votes
Follow Bob J.
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My experience with this site is as an employer, not a job seeker. This site works like a typical organic search - the more relevant your position description is to the search terms entered by candidates, the higher your job ad shows in the results. Sounds good in theory, doesn't work well in practice. The problem here is that job seekers are generally not very discerning and will click on almost any an ad that looks like a possibility. Any experienced hiring manager knows that when you advertise a position, you always get a bunch of junk resumes from folks who are just taking a flyer. The problem here is that you pay for those resumes. I will give them some credit in that their staff will work with you to try to help, but they really have very few technical tools to work with and in the end their advice is always to focus on increasing the volume of resumes and thus increase your odds of getting the right person. But following that advice drastically raises your costs. Their reps have no problem suggesting that your budget should be something like $2,000 per month for a single position. That is ridiculous.

They will tell you that the site works like Google Adwords. I have extensive experience with that system and Indeed.com does NOT work like Adwords at all. Their internal search engine works on relevancy, not bidding on keywords. Yes, you pay for each click, but you don't bid on keywords. The positioning of your ad in the results in more akin to getting a high position in the Google organic search results, then paying when someone clicks on it.

Until Indeed invests in some controls for employers to prevent useless clicks, I don't see where this site will ever be of value to a small business.

Date of experience: December 11, 2013
New Jersey
1 review
9 helpful votes
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Do not use!
July 2, 2015

Posted a job listing for $10 on indeed.com Credit card was charged $200. It's a SCAM. Contacting FBI.

Date of experience: July 2, 2015
New Jersey
1 review
0 helpful votes
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Good candidates
January 21, 2016

First time user, one of my associates suggested it. Very please with the caliber of applicants so far.

Date of experience: January 21, 2016
Alabama
1 review
1 helpful vote
Follow Greg R.
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There is no way to close my INDEED account. Please help! Charged over $400 and not one single applicant. HELP!

Date of experience: September 6, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Greg, thank you for reaching out. A member of our team has responded to your review by private message. If you need further assistance please, follow up with us there.

GB
1 review
0 helpful votes
Follow Monica G.
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Hi my account has been disabled for no reason. We are looking to hire people for our restaurant and we lost all the applicants cv.

Date of experience: November 18, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Monica, thank you for reaching out and we're happy to help here. A member of our team has sent you a private message. Please follow up with us there so we can further assist.

Spain
1 review
0 helpful votes
Follow Emiliya I.
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Our account and sub-accounts have been suspended - in a matter of 1-2h - always after one NORMAL job posting, no explanation provided - just referring to their Policy and they leave you wondering why.
We are in the Job posting business and we know ''what's going on''. Some of our posts were the same kind like most of the offers on indeed - with a URL redirection to the SAME job boards/clients, but our account got declined... surprised?! Nope!
Our first account used the Free Credit offered; a few days after the end of the Promo - we kept posting, but without sponsoring our jobs - and boom - suspended!
We were about to start paying for jobs, but firstly, we got in touch with the Employer's support over the phone, wanting to clarify what is our balance and if the Promo has been applied, as it wasn't clear. The Agent told us that has no idea what would be our balance at the end of the month, couldn't see the Promo we had just used and such lack of knowledge made us put on hold investments until the end of the month.
I hope better Job aggregators/boards would take over Indeed soon. However, paying so much (in general) for just a job post - is unreasonable, better use recruiters.
Not even sorry for leaving this one-star review - if I could - would give -1000! We lost a lot of time preparing for launching our company on Indeed and such non professionalism is hilarious for an Awarded job board...

Date of experience: February 18, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Emiliya, all accounts and jobs are subject to our standard reviewing process. The account has gone through our reviewing process and we have concluded that we will not show these openings in our search results and the account will remain in its disabled status. In addition, Indeed does not allow non-job postings. This includes, but is not limited to, jobseeker fees, training and education opportunities, franchising opportunities, multi-level marketing opportunities, jobseeker employment solicitation, expired jobs, and jobs which do not represent a specific employer vacancy. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.