Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.
Like many others here Indeed disabled my employer account with no reason given. I'm a small online business looking to hire a VA. I've hired many from the Philippines through onlinejobs.ph before. No problem. Ran my ad on Indeed for about a week before they shut it down with no reason given.
There is an appeals process but they rejected that too. No reason. No refund.
I'm at a loss as to why they disabled my account. How can you ban someone from your service with no reason given and give no refund? This shouldn't be legal. Worst system I've encountered in a long, long time.
EDIT: If you needed more proof to never use Indeed, just check out the helpful response from Indeed "Support" below.
"Indeed may reject or remove any Job Ad and disable any Employer's account FOR ANY AND NO REASON WITHOUT NOTICE".
No reason, no refund, can't access your job candidates any more for which you've already paid for.
They go on:
"we cannot give every reason why a job or a company may be removed"
So someone is doing a manual review process which takes time, but they don't have the time to give a few words on why the account is disabled? Leaving your customers clueless with what could be wrong? I read your Job Posting Guidelines and I still have no clue what was wrong.
Look at all the people on here who have no idea why their account got disabled. And that's only the ones who post about it.
Take this Indeed "Support" rep's suggestion - "If you have urgent hiring needs, we recommend utilizing other hiring services" - and use another service. These guys deserve to fail until they overhaul their systems and show some respect for their customer's time and money.
I'm sorry to say is I did not receive many or if any people with three years of parts counter experience that I stated for the job that is posted.
Posted job search for our Company, was charge every other day, for non qualified persons, but costly
Hi Gudrun, thank you for taking the time to leave us a review. We'd be happy to review your account with you. Please follow up with us in the private message we sent you. We look forward to hearing from you.
A scammer from Indeed is currently try to scam me, posting a PT opening for a "personal assistant." I no longer will trust Indeed.com.
Tried lots of times to delete my account and cv it will not delete horrified that all my personal details are for public viewing
Hi Amanda, we're sorry for the negative experience when trying to delete your CV. You can find directions on deleting your CV here: http://support.indeed.com/hc/en-ca/articles/204489030-Edit-update-or-replace-my-resume
We received many great candidates from our ad that was placed with Indeed.com. We will use them, again, when we have other job opportunities.
Great job search engine. I love the ability of ineed and how they can find me quality job listing within a click. Highly recommend.
Ummm this is a cool site as well... some good jobs listed... but registering to the site was lil difficult for me
I had just set up a second job listing and was in the process of reviewing the first job listing I had set up. However, not long after I had received a suspension email from Indeed compliance stating that I had
Breached "Indeed's quality standards". Upon requesting review of my account, they had asked me for proof
"To verify your account, we would like for you to provide documentation relating to your company. Please provide us with a photo of one of the following items:
Certificate of Incorporation
GSTIN -- Goods and Services Tax Registration Document
Utility Bill that contains both your company name and address (Electricity, Internet, etc.)"
I had first provided a copy of the company's water bill, with its Company name and Company address. However, I had a response stating that it wasn't valid. The second time I tried, I provided a copy of the most recent water bill, most recent electricity bill along with license to trade as a company. Again, I had the exact same response from Indeed compliance, stating that it wasn't valid, with no additional information on how I could assist.
Note, my documentation provided of the electricity and water bill were photographs of the paper version, whilst license to trade was digital. I had even made a conscious effort to circle where it stated the company name and address. Quite appalling from Indeed I must say!
EDIT: And just as I had finished this poor review, when I asked for additional information on how I could better assist to unsuspend my account, I was sent a confirmation of account suspension without even trying to properly review my suspension.
Hello Chen, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I have used indeed many times and I love that it helps me keep track of jobs that I have posted to already. Granted many of the postings for my industry are for recruiters but many of these recruiters have gotten me interviews. Right now I am doing generally 2 interviews a day for the past 2 weeks and it is not letting up.
But you have to be smart about it.
1) If you get a call from someone who barely speaks English, then do you want this person talking to a company for you.
2) Apply to jobs that you may not seem 100% qualified for by the description. Many of these are written by HR and do not really reflect the need.
3) Apply apply apply... As of right now I have sent out 231 resumes in 3 weeks using indeed. It really is not that difficult to apply to positions if you organize everything to be able to be cut and pasted. Sometimes its a pain in the butt but once you take care of the backlog from starting then all you have to do is post for new jobs as they pop up.
4) Try not to be desperate. When I started looking I was running low on money so it was important that I get into something soon. It was a mess. After two months I got a few contract gigs and since my lease was up I moved in with family. This was a strategic maneuver not everyone can do but it really changed the playing field. The jobs I am interviewing for now pay twice what those did for better companies. I also have the freedom to say "not interested." which I have done to some jobs that I can already tell from the interview are going to be unpleasant.
5) Watch out for depression. Many job seekers will go through a severe depression. Some may even need to be hospitalized. Don't freak out this is totally normal. Medication is great these days and can really help. Some is actually very affordable. And when you do get a job and are back on your feet you can stop taking it.
6) Do not isolate.
Remember its just a game. Indeed.com is just a space on the board you can move your piece into to help find more options.
Answer: Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.
Answer: Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
Answer: Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.
Answer: By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.
Answer: Hi Kristina, feel free to email our team at sitejabber@indeed.com with some additional details regarding your concerns and we'd be happy to take a look. Please be sure to reference this interaction in your email. Thank you.
Answer: Hi Irene, to explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Mae! Thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Harees! Thank you for reaching out. All accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. It appears our support team replied to your initial SiteJabber review via private message with more information, please check your inbox and reply there with any additional questions, or reach out to sitejabber@indeed.com and reference this post. Thank you!
Answer: Hello Anas, thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this might be what you are currently experiencing. If you need assistance, please email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hello Rose, thank you for reaching out and our team is happy to assist here. When you have a moment, please email us directly at sitejabber@indeed.com. We look forward to hearing from you.
Hi Tony, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.