Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.
I had several interviews by employees through Indeed. Finally got a job offer. Thanks indeed. I would recommend this to others seeking employment.
Thank you for sharing your feedback with us, Wanda! We are so happy to hear you had success using Indeed. Congratulations on your new job!
I've wasted a lot of time, searching for a job and typing my resume, only to get nothing. I will try a different website. Indeed is a scam!
Hi Stacey, we know job searching can be tough and we’re here to help! While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers
I have been using indeed for about 2 years now and have had great success with hiring my employees from the site. I am a small business and it can get kind of hard hiring so indeed was a great site for me. During Covid we were forced to close our store down for a few months and a few of the employees quit. Once late summer came around our store opened up again and so we did another ad on indeed looking for new employees. Most of the people that emailed us were not what we were looking for and the ones that were what we were looking for would never email us back. We would set up interviews and they would either not show up or ask to be paid in cash because they did not want to lose their unemployment. So for months we were not able to hire anyone and we were forced to keep renewing our ad. At one point indeed removed our ad saying that we had to now pay around $12.00 per application and we did for around a day or two and then we turned it off. A few weeks later they disabled our account and when we asked why the account was disabled we got the same respond that most people get "Thank you for contacting Indeed. We have reviewed your account and have found it to be unsuitable for Indeed.
For your reference, we have linked Indeed's Terms of Service and Job Posting Guidelines."
The best part of that email was when they state "No further action is required on your part." I thought that was funny. Thanks!
We have a small retail store that sells collectibles and comic books. I looked over at the terms of service and we can not find anything that we did wrong.
Has anyone here been able to get their account open again with indeed?
It would have been nice if Indeed just informed us what we did wrong and allow us to correct the issue, but all we got was that general email that does not explain anything.
Thank you for all the help and I hope everyone is happy and safe out there!
Hi Doug, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. During this time, your account may be disabled if additional information on the business is needed. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
Very very bad communication. Account got disabled after 2 hours. This is horrible company to do buinsess with
Hi, Ryan! We have reached out via private message with some additional information to assist further. Thank you!
Hello, my account was disabled and no one has gotten back to me as to why this has happened.
Horrible contact support
Hello Shane, sorry for the poor experience with Indeed. We've reached out to you through email to gather more information so that we can review your account. Thank you.
I used indeed twice to find candidates for 3 different positions and both times I did not fulfill the position through indeed. I gave 2 starts because it's not a complete waste of time. Honestly you will get a lot of resumes but I will say a lot of them are not qualified resumes. I understand that indeed is not directly responsible for who applies for jobs but as an employer paying for every single click (overpriced clicks at that), I was very unhappy with how much I was charged at the end of this month.
I do not mind paying for quality resumes but I even emailed a so-called Senior Account Executive with some of the resumes I was was receiving complaining about the amount I was paying and the type of resumes I was receiving. Her response was that I was using a "self serve" option and that had I returned her calls before I was billed, she could have helped me get more quality leads. That if I had indeed manage my postings, this would not have happened.
Frankly, my email was not a nice email but it was not nasty either. It was an email written by an indeed user that was shocked at the amount being paid vs the quality of what I was paying for.
Again if I had received a better response than what I got from an account manager, I may have continued using indeed but after receiving an email pretty much stating that it's my fault and that the self-managed option doesn't work well... I think I'll move on: "The self serve option does not work very well because the jobs hit their budgets very quickly (when the $20 hits=20 clicks) and does not necessarily mean an apply. Again, this is something we could have helped with as you answered me calls before but I understand you were tied up."
No doubt you will get a lot of resumes but I can't say they're quality and the type of response I got from my inquiry was nothing short of a turn-off.
Hi Amy, we're sorry that you have had this experience with Indeed, and we'd like to help. Can you please message us via SiteJabber private message with your account details? We can then look into this further for you. Thank you.
I posted a job role on this website and that the info I posted was the same from another job site that had no issue with the post, but not long after maybe an hour or so, I get an email from the site saying my account was disabled and that I will not be allowed to post anymore! This is just got to be one of the worse job posting sites I ever have seen advertised on google!
This was the info on my job ad
Here at the animal welfare sanctuary, we are looking for a person or member who would be willing to take part in been a trustee of our animal charity.
What will you be doing?
About the charity: animal welfare sanctuary is to provide help and support for people who want to start an animal charity but to also enforce the law against animal cruelty. We are also a social charity that means we use social media to get the word out about the work we are doing when supporting our loving animals. Should you have anything you wish to ask regarding us please feel free to contact us.
Job role: Trustee
Job type: Handling the charity accounts and returns
Paid or free: This job is none paid because we work together to help support the animals in need.
What skills do you need: With it be money related, we ask that you have 3 years experience in handling money and doing returns for the taxman.
Can you work from home: yes,
Who to ask for when doing a meeting: Please ask for Mr Nathan Smiddy
What are we looking for?
We are looking for volunteers with professional experience in the following:
Accounting
Money handling
Bookkeeping
What difference will you make?
The impact it will have is that your helping keeping our charity money management safe and in order.
What's in it for the volunteer?
When you join us you will be allowed to do the following:
Social media management
Face to face meetings on skype, Whatsapp or Facebook
Your very own welcome package from the CEO and founder of the charity
Trips out to the animal charity and zoos and much more!
That's all I had posted and not long after, they disabled my account! Just lucky I did not give my credit card info to this scam company!
We spent over $800 to post for 2 jobs and only one was filled thru Indeed. We filled the other position via Craigslist for $45 posting.
I used to have an applicant tracking system that was grandfathered into Indeed's Organic postings. It was great! We could post unlimited positions and received numerous applicants. Then Indeed starting nit picking EVERYTHING as an attempt to force us to pay for advertising. Then they reneged on our grandfathered organic postings. This really hurt our numbers in applications we received. I got a phone call from an Indeed rep. Who told me I would receive approx. 40 applications per day, it would cost me approximately $2 / applicant etc., etc. They want me as an independent recruiter to pay them $2000 / mo. That is a HUGE expense. I asked several times for information in writing on how I am to be billed. I wanted to exactly how it works. I got a very generic email that explained little. I told him if they could promise me the volume it may be worth it. Promised the applicant quality will be better too or I won't have many applicants that do not qualify for a position. Within 2 days my account billing jumped from $87 to $497. Are you kidding me? I was only able to do 10 postings at a time "because my costs would get out of hand". LOL! IT ALREADY DID in 2 days. I only got 29 application. I called my rep and was furious. I was told it was because their system crashed and they will fix it. But I have to pay the current bill and they will credit me $200 on the next billing cycle. The short story is this... They back NOTHING up in writing so you are easily scammed in to erroneous billing for little response and poor application quality. So why should I pay them? I was completely misled and I am disgusted! VERY unhappy. Bad business. Maybe Indeed needs to start rethinking longer term rather than get their money now! You can make consistent money by paid monthly memberships by employers & recruiters. Or rethink the whole organic postings and stop being greedy! There has to be a better way to make money and improve your customer satisfaction to retain your customers. Your CPM model is a scam! I didn't appreciate the misleading sales pitch.
Answer: Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.
Answer: Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
Answer: Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.
Answer: By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.
Answer: Hi Kristina, feel free to email our team at sitejabber@indeed.com with some additional details regarding your concerns and we'd be happy to take a look. Please be sure to reference this interaction in your email. Thank you.
Answer: Hi Irene, to explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Mae! Thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Harees! Thank you for reaching out. All accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. It appears our support team replied to your initial SiteJabber review via private message with more information, please check your inbox and reply there with any additional questions, or reach out to sitejabber@indeed.com and reference this post. Thank you!
Answer: Hello Anas, thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this might be what you are currently experiencing. If you need assistance, please email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hello Rose, thank you for reaching out and our team is happy to assist here. When you have a moment, please email us directly at sitejabber@indeed.com. We look forward to hearing from you.
Hi! We have reached out via private message, please reply there with any additional questions. Thank you!