Instacart

My bill from Costco was $37.54. Instacart billed each food item at about 1/3 more than what the Costco receipt showed, so my credit card was actually charged $47.92. There was no warning that this would be done. I added a pix of Costco bill here but am unable to attach the higher Instacart bill because it only shows up when I opened my credit card online. I would not be aware of what happened had I not went to my credit card site. The delivery man did not give me their bill but instead had me sign on a phone pad with no bill attached. Never again!

I tried instacart as a way to help save time. It would have been quicker and easier to go the store. I will not use there service again. What I ordered and what got delivered were not the same. Substitutions were made and I was not notified and no option to decline them. Items were delivered that I cannot even eat due to stomach issues. I was very specific about what I ordered and expected to get what I ordered. Instead when I reached out to customer service, I received a $10 dollar off coupon towards my next purchase. Oh gee thanks as if I'm really ever going to order with this gong show again.

I placed an order and was to have delivery from 6-7 pm. got a message that it would be late 715-745 then heard nothing again. I called them and after 20 mins on hold with a supervisor my order was never picked up and now the order can not be delivered. This is now 9 pm. they never called or reached out to me will never use them again

I can order groceries through the Instacart app on my phone, but when I try it on my computer, they give me the fields from which to select fire hydrants, traffic lights, hills, etc., etc. I do that, but it keeps giving me more selections and finally tells me that I've failed the test. That's ridiculous; I selected fire hydrants, chimneys, whatever, perfectly. There's something really wrong with the Instacart website.

Disappointing, and more disappointing. The company has ethics issues. They will without your agreement take out extra than your billing total and after they do, they will send you a snail email stating they take out extra "incase" your total becomes different than your billing. Make some sense out of this bad consumer practice, Infact it's not even legal unless they make it be noticable. Next, all those extra unnecessary fees. Items listed on the store is higher than in the actual store, and instacart has a big issue with their search engine, issues relating to most items that is on site as available, later your shopper will notify you they are not. So lacking in the important service is an issue. I hope Canadians will not use this service they are not worth it. You will be paying for headaches not convenient. Canada need a better company to deliver the service that Insta Cart markets.

7.99 delivery fee, 4.00 service fee, and tip. 4 items, mozzarella cheese, 1 small lasagna noodle pack, ricotta cheese and 2 boxes cheese toast. $45.00 dam dollars? No more of my money for you all at Instacart. Keep in mind my supermarket is 12 minutes away and I am disabled. Rediculous!

I have been using Instacart for a few years now but lately I have been very unhappy with them. First, they keep sending shoppers to the same store I have asked not to be used because of outdated and spoiled items. Every now and then the shopper leaves the store receipt and I see how much more they are charging me. We do not get the benefit of sale prices. They give shoppers more than one order at a time to fill which frustrates the shopper to become overwhelmed. Sometimes my shoppers take hours to get my order which causes thawed food. I am looking for another service.

They don't listen. I wish I could get help but they so pressed they didn't want to refund me the unauthorized subscription fee. I won't dispute with my bank. They didn't do it. I filed a report with the BBB and sent screenshots of the conversation. Can't deny this.

Be very careful if you decide to use Instacart. They will charge you card for unauthorized memberships and if you are not paying attention, they will continue to charge you a delivery fee.
Customer service is unhelpful because they don't document notes from previous phone calls. Use email for any complaints or requests and just beware. Stay far away from this company.

Instacart has terrible customer service and shady dealings! The person getting the groceries chose items on the app that were more expensive than what he actually chose and I ended up paying more to instacart than the delivery person actually paid. After reviewing my receipt I noticed this and called their customer service. They did nothing to help me and just said I signed an agreement to pay what the app/website says I owe. That's fine, but when the delivery person marks that he bought a name brand product and delivers the store brand CHEAPER version to me, the difference should be refunded! I will not use again and do not recommend!

When you place your order, you are asked to leave special instructions for driver. I am handicapped and requested that groceries be brought into my apt and not left in the hallway at my front door. Driver somehow got into building, left groceries at my front door, didn't even knock. Neighbor saw packages and brought them in. Called C/S and was told driver would be banned from delivering to me again. Big deal!

First of all, I pay Instacart to eliminate stress from my day. I don't order from Instacart to give directions on how to get to my house, or to open the door to a Jamaican animal in heat. I don't need to deal with that, and if I did, I would save my delivery fee and aggravation and just drive to the store myself. Please please, re evaluate your business and the people you use to deliver goods. We, as your customers pay because we can and want to fix a problem, which is not drive because of time or whatever. These delivery drivers need to get a brain check and come down from their clouds. We are not in Jamaica, and hey need to have some sort of bed sire manner and control their attitude. Also, train them to check their items so I don't have to call after they throw the items on my door because I'm missing items I payed for. Just a waste of energy, time, and money if anything. First and last time.

I mean... I don't know where to start. Terrible customer service. They lost my delivery and wanted ME to get online and re-order it, delivery fee included. Oh but wait they were going to give me a $5 discount. I'm sorry, I just paid $60 and you want me to RE-ORDER this because the delivery driver never showed? How insane is that?

Either they make their own adjustments with replacements I don't want; or I suddenly get a text that my order is cancelled because I tried to change my delivery time (not); or something is missing or I have paid for things I didn't ask for. I've only had one experience that worked out. I can't do it anymore, it is too stressful!

I enjoy the app. I did just however find out the price in the app is what you pay. I assumed if an item was on sale it would just be discounted on the final bill. I understood it would show while you're shopping. So they are now making money on a service fee, delivery fee, and whatever extra they made off of me shopping for sale items and then charging me extra. Hugely disappointed

I've only used Instacart a few times, and have not once had a good experience, regardless of purchasing items or groceries. And it's not only in my state! I was out of state visiting family over the holidays, and that time, I was delivered completely incorrect items - one of them being a top I ordered brought to me in the wrong size! Then, a shopper actually stole one of my grocery items. (I know it was theft due to his lack of response when I pointed it out.) Instacart clearly does not do a thorough job vetting their shoppers, and I believe that they don't much care. Why? Because one, these things happen frequently, and two, why should they care when they know so many of us rely heavily on it these days. Shame on them.

It's one thing to go into the instacart process knowing that you will be paying a service fee and delivery charge unless you subscribe. Today, I accidentally got the receipt for my groceries. I don't know if they negotiate better pricing but they are marking up the groceries in addition to the fees. The actual receipt from the store was $194.38 and their base charge to me before fees and tips was $208.34 --- a mark up o f9%. Since tips and fees are based on this "total", they are making even more money. I'm not opposed for them making money in the fees department but I am opposed for them marking up the groceries without telling me or hiding it in some fine print. Shame on Instacart.

Met my delivery guy at the door. He had a few heavy items such as individual 40 count bottled water and 4 large gallons of water. As I was asking him a question about the water he dropped it in front of me and RAN to his car... I'm an older women and had he helped me a little I had an extra tip to give him. Luckily my neighbor was coming into their home they helped me get the packages in my door and I was able to save some money.

I have used this service several times in the hopes that the shopper can make sure to shop for my items only. But this never happens. I always get someone else's items and are missing most of mine. Once I receive my credit from today's order I am deleting the app. Never will use this service again.

They refunded the value of the missing merchandise. As a client, I was not made aware of different charges added to delivery, such as service charge and gas surcharge. Deceiving practices like such are typical for a dishonest company. I will not shop ever with Instacart and I strongly recommend against anyone not to order from it.

If you use Instacart for the first time and you get a large order, they immediately put a hold on your account to deactivate it, charge your credit card, and then won't let you reset any passwords until you send your full picture ID and credit card pictures along. Nope. No thanks. Terrible customer service. Bye bye.

I have been sick and I dreaded the thought of going out to get more tissues and some groceries. I decided to try the delivery. It was so easy to place my order on the computer. Taylor was my shopper and I can't say enough about how nice she was. The best part was getting my groceries delivered right to my kitchen. If you are expecting to save money. Then go shop yourself. This is a service and it was very much appreciated. I will be using it again.

I just never can find time to go to the store. Instacart isn't super cheap and I don't really trust them to pick out anything subjective but they are really great for getting the basics that I can't get delivered from Amazon.