Instacart

My Costco order was to have been delivered on a Wednesday morning. My husband and I were both home waiting. I get a text the delivery was made at 10:53 am, but we never received anything and then they put the charge on my credit card! I texted back the delivery person, no response. I texted Instacart at least six times and just got automated responses that they were busy would respond when they could. I emailed them and got same response. I tried calling and got recording that said the hold time would be two hours! After two days with no reply I contacted my credit card company to remove the charge. This company is either crooked or hopelessly incompetent.

How hard can this really be? The app is down right useless when it comes to reporting a problem which, is a common occurrence. Support is just laughable. The support people talk as if they are 12 years old! If you decide to join this company make sure you check all of your items and do not review until you see if all the items were received. I also believe the delivery people found some sort of loop hole when it comes to missing items and charging your credit card as if they were purchased. This is why you must check all of your items and report asap.

I clearly saw driver WHILE i was texting him in app.
He kep pretending not to see me and drove past me as I'm texting him to please stop and deliver my food.
He then finally drove off.
I see that my order was then canceled! And I was charged a fee to boot!
I figured out what happened, he pretended that he never got a reply from me.
He also claimed ot call me, but no calls received.
Completely disgusting lack of help from instacart support
They would rather cover for bad shoppers than keep customers.
You're all replaceable since Instacart is still making money had over fist because of Pandemic.
So now I have to wait 5-10 days for this huge charge to come off my credit card AND this creep gets ot keep MY food!

Driver Katrina, Delivery to East Haven, CT stole my delivery and refused to answer messages or calls from the company. Company just says here's a refund, and refused to get new items after I asked. If you get this person, ask for another. This company doesn't care.

The addition of the service fee on every order to pay your platform costs, background checks etc is absolutely ludicrous! I already pay a delivery fee AND a separate tip. I paid 15 dollars on average for this stupid service fee. I experimented and when I bought the exact same ingredients at the store i paid 67.43 less than with your stupid fees! You already increase the cost of each item from the price in store for even more profit. This should be illegal. Not a happy customer!

I ordered some groceries using Instacart & my regular supermarket. The shopper substituted items on a whim - some of which I was allergic to - and did not pay attention to my notes under some of the grocery items. When I called Instacart they were mean, refused to credit me with the wrong items & in the end I paid $50.00 more than if I had gone to the store myself. They are a terrible company with the worst customer service I have ever experienced. Do NOT use them.

Not only did Instacart charge me for delivery (when my order was free) but they put on a recurring charge my grocery bill, delivery charge and a 99.00 monthly service fee. When I attempted to contact them, with the same information I ordered with, they could not find me in their system which resulted in my having to close my credit card and open another.

Don't use them! Even though I really loved their personal shopper experience, the shopper could not even update the app with exceptions.

I got hooked on the 10 off 1st delivery, which honestly went just fine, no complaint there.
Then I saw $149 charge for subscription charge on my credit card. I tried to cancel it, since it had only been 4 days since I received my first order. But alas, they will not refund the subscription. I will have to use it again to justify the 'membership' I do not want, but am very fearful after reading all these reviews.
I will continue to try to get a refund.
Wish me luck

Terrible experience as they charge me the annual fee without letting me know. After contacting to the "customer service", I was told I started a free trail myself, which is why they charged me after.

The funny part is I was out of country for that period. When I asked for proof of my own actions, they stop replying to my email.

After a few day, they sent a quick note saying they will refund.

Overall, this is not the right way to treat ur custom tee and do business.

I tried using them twice. The first time my order never made it to my house. It took hours for them to finally just tell me they were cancelling my order. I barely made it to the store for my dinner groceries after their cancellation. When I finally did go to use their promo code for first time users, the $10 off never applied. Why? Because you have to order $35 worth of food - which is fine! But they did NOT disclose this in the fine print, so you just have to guess? I assume? Shady business altogether. I'll be trying different grocery delivery services.

Used this delivery service, unaware that it was a separate company from Kroger itself. When placing my order on Kroger's app, it offered delivery, so I thought, yes! Found out after placing the order it was a third party called Instacart. The shopper sent me approximate 10 or more messages telling me they were out of this and that. Arrived to my home and delivered the groceries into my front door on the floor :(, she was rushing me and acting very strange about me helping her at her vehicle. I was missing 5 items, that I was charged for according to my online Kroger account, however she left in such a hurry I didn't have time to realize there was no receipt. She took my groceries! I paid for these items and she took them!
Upon calling customer service they offered no help, referred me back to Kroger stores to get refunded.
Thieves!

I've tried Instacart twice. The first time the shopper did a great job. The second time it appears that the shopper did as quick a grab and go as possible. The green beans were obviously past their prime if she had looked at the package. Other produce was not what I'm used to at Aldi. It takes a few seconds to look at produce to see if its in good shape or on it's last days. #1 great job five stars # 2 fair to poor job two stars. I'll try again and if I get the #2 results I'll brave the store with my mask and junk Instacart

Takes a lot of energy to use, you don't get what you want, the service not free as advertised - don't go there! Although they have charged me for a year's membership and I can't get out of it (about $100) because I didn't read their introductory offer to their "free" service I will not use them again. Way too much hassle.

I ordered 2 items Frozen gumbo and Cold Gumbo... They sent me Chili instead of Cold Gumbo... How freaking hard is it? People make mistakes, I get it, if I had 20 items I might understand,, but on 2 items there is no excuse. I paid a $3.00 service fee and a $4.00 tip on the web site. Never saw the driver, they left the items on my front porch. I won't be using this service again. Hamel was the delivery guy. He was probably on his cell phone while shopping or really stoned.