Instacart

I placed my first and last instacart order today. The shopper charged me for items that I did not order, nor did I receive. The fraudulent charges added up to under $20, but if each shopper does this several times a day, they can purchase their own groceries using customer's payment methods. Most people are probably trusting the service providers to be honest and probably don't even check their final receipt.

Before ordering with instacart please read my review! Im so mad at this service that want everyone to hear!

1- delivery cost was not mentioned, while i put the order, it added 9.99 for delivery which is absolutely ridiculous! You might say ok you could cancel the order. Yes TRUE! I technically should have been able to cancel; but guess what. The cancel button did not work! I tried to cancel by phone, online any how... wasted almost 45 minute and could not cancel it ---
The order:
The order came on time however IT WAS LEFT AT MY DOOR!
AND the worst: Milk in my order was completely out of fridge with no ice-cube protection in this 90+degree weather!

Also they brought me a different brand!

Ridiculous

Do instacart shoppers have to be so rude? They all have their headphones in and race running through Costco against the flow of traffic and don't care who is in their path. They are all so annoyed that you are traveling at a normal shopping pace through the aisles. Sorry I'm not a young, single hipster on a deadline to make money while I shop for groceries. It's just me and my toddler picking up our regular goods and trying out samples like everyone else. At least I know to watch out for the green t-shirts and ear buds charging my way!

Told I would be on hold for 3 minutes and I am now at the 50 minute mark or having to listen to the most annoying keyboard I have ever heard.

The on-boarding of their site is not clear and almost ensures you sign up for the express membership without really knowing what the other options are. It is sad that companies still practice automatic renewals as well.

I'm yeah. I had a girl knock on my door and just leave the bags at the front door. Did not even say goodbye after leaving them. You know I've had quite a few different people deliver to me and some are good and send more bad but to be honest this stupid inconsiderate and rude delivery people or of a certain race. That's why no one wants to hire him

I'm done with Instacart. Being disabled I'm needing deliveries but I ordered from local Kroger and they sent shopper to another city! All items were cold except for hamburger buns which were part smashed. The lady came here with a Chinese man to deliver and they were going through things for some reason. She started raising her voice at my son who has autism. Saying she didn't like me yelling at her? No one was yelling at the lady. I simply asked on text what's taking so long to bring 9 cold items local. She said they sent her outta area. I got concerned that cold food would spoil in this 82 degrees weather. She had no right yelling at my son and I remember there was a man named Rita on a previous delivery who had no clue how to shop. Instacart is very negligent and irresponsible. No longer trust them. I paid extra for this to be delivered local and then they send a hateful lady

It's like when you contact them for an issue they just run around in circles and never really help you to solve your issue. Like many others my receipt was accidentally left in my bag which (1 is unusual that we never get our receipts in the first place?) second of all i've contacted them about this numerous times but they always say "the retailer sets their price"? Okay and regardless I was still charged less on the receipt that the actual instacart receipt so i'm not sure why i can't get the money back? Some shady business going on. Firstly they need to start putting the receipts in the bag because i'm pretty sure this is how they get over on people. This app really needs some change

Me and my dad spent the rest of out cash on an instacart delivery from kingsoopers, The employee/driver dropped off my groceries at the WRONG house, me and my dad ended up starving because of their incompetence. Insta didn't want to do anything about it and blamed kroger (kingsoopers) Kroger gave me a refund but im still waiting on it to go through (that 3-7 days bs). Sitting here now eating cake mix cause thats all i bloody have... never again, lesson learned. Do not trust your cash with Instacart, if they dont deliver your stuff to the wrong house they'll substitute everything they can!

I order delivery from Fred Meyer (aka Kroger) by Instacart every week. My orders are $150-175 and I live close to the store < 2 miles. I tip $20-25.00 each time. If I make the mistake of allowing substitutions, at least once a month the driver will add a couple of items for themselves. Usually it's $10-15.00. Instacart makes refunds for the missing items that are charged to me as difficult as is possible.
If I had one recommendation, it's watch your charges closely. Instacart employs shifty people. It's not a lot of money, but it is annoying. Instacart KNOWS that they have a problem, but they are completely unwilling to compensate you for their petty theft.

Shopper did a good job most of the time. It was the charges that were being made to my credit card. I always asked for the Kroger receipt to be put on my grocery bags. Instacart was charging me $10,$15, and even $22 more than the actual bill at checkout. I had to call every time to get it adjusted. This last time they blamed it on Kroger setting different prices online than what you actually pay for in store. $10 this go around. Yeah, I don't think so! Ripping people off and blaming someone else

It appears that some shoppers are illiterate. I have had food delivered that I never ordered. It went straight from my porch to the trash. Not a good use of my money.

Now that Prop. 22 has passed, these people who get it wrong will be getting benefits and higher wages. That translates into consumers paying even more for bad service.

I am going to hire kids working their way through school (any kind) and pay them cash. Then my money will go for food and a trusted person -- not for overhead to a corporation. Instacart is no longer a valuable service for me.

Do not order from this company. My order was mostly frozen food items. Some of them had apparently thawed so much during what should have been a very short delivery that they look like science experiments now. So now I have $56 worth of trash and need to go to the store.

I used Instacart 7-9 times one delivery went well. Non of the shoppers look at the directions you add to the order. I just think they are lazy and stupid. Ask for double bags, never receive them. Called the 1-888 number and the first person to answer called me a $#*!, how nice. I just asked her to show down so I could speck. Just cancelled my 2018 yearly service charge. The shopper that just left would not speck to me and put 67 items in 2 plastic bags and they ripped as he put them on my floor.He said nothing.Don't waist your money, I gave them more than 7 chances to see just good service.

Once again I had an issue, this time I never received my order at all and they swear it was delivered. Normally I get other peoples stuff and only some of mine. Sometimes when they substitute they charge me and don't include the item, not sure how that works. I also paid for a years membership and every time I place an order I have to go back to them to credit the delivery fee, $9.95 each. I'm sure some people don't notice which is free money to them. Their shoppers should be treating our orders as if they are our own and they just don't care. In the last, almost 6 months, I had one, yep, one order that was correct. Now when I reach out they are short and rude, as if it's my fault my order keeps getting messed up. I would avoid this company at all costs, there are other ways to get your groceries delivered without all the stress that comes with this company.

I am better off going to the store myself. Instacart promises fast delivery and once I place my order they send me an email noting that the time has been pushed back (not by minutes but by hours). The items you request are not always delivered and sometimes I get items I didn't request. I've read other reviews about the way they run their employees and they don't give them enough time to shop a $100 grocery trip which is why the delivery is so bad. I would pay extra for faster and better service from a delivery company. Maybe someone will get this idea and name it concierge service.

I have the yearly plan which was over $100 for a year. But recently, my usual items have been way over priced on the app. By 4 or 5 bucks in some cases! And sale items are no longer listed, either. Decided to go do my shopping in person and the difference in prices on the app vs. in store were simply outrageous. It's a scam. It's definitely not worth it and I'm canceling Instacart. They gouge their customers on usual items once you've made enough orders. Sick of companies like this.

Horrible software that accepts to hack the application to accept high value orders on its own, thus making those who work honestly $#*! themselves with low value purchases, and nobody does anything to solve this problem!

I've used instacart twice and both times my order has been wrong. I'm not sure how this business even operates under such poor and helpless employees. After they offered me a 5 dollar coupon I explained how insulting it was that they thought 5 dollars would compensate me for having to spend my entire night waiting around for my driver to return with my correct order. Never use this service they should be out of business shortly anyway.

I have been working with them for almost 3 years,it's getting too bad,it's almost scam,they don't pay that much money,and they want you to shop,and deliver for almost nothing,very long distance,for nothing, and don't know why even the government still allow them to operate in the US,you could work with them for 7 hours,waiting for an order, and some one just to take this although, you can't make any money, and you end up with $29 the whole day,it's like a hundred year ago,this company should be stopped now.

Beware ordering from Krogers and Instacart delivery. I was overcharged and there were items I did not order on my receipt. Kroger gave a credit yet the final bill still was incorrect. Check your receipts carefully.

Instacart placed items i did not order in my cart after the fact and charged me for them. It also charged me $68.70 more on an order than the total. In each instance, they said, OK, sorry, we'll give you back the money we stole - without doing anything else. Bring your business elsewhere if you expect an honest transaction!

Initially it was ok but twice in a row it cancelled my order and blocked my account saying we had to verify our card when my husband just verified the same day. I don't trust in now. If their own verification processes fail continuously (back to back) what else are they doing that failing. I would not even give it one star but this requires it.

Instacart and their drivers are thieves. Want more details reach out, I'm not feeling too good right now.