Invicta Stores

I'm happy with the watch and the price. If I have one suggestion it concerns routine pricing. The company needs to run a constant 40% discount and or 42% 'flash sale discount as the normal, constant price. A prospective buyer knows to expect these 'sales'. The current structure, that of waiting for 'sales' is frustrating for a repeat customer. When Invicta isn't discounting their products, I've been able to match the 40% discount through Jomashop or Amazon. I'd rather buy from Invicta. The company needs to meet a customer half way.

I LOVE Invicta watches. I own 10 and my 1 year wedding anniversary with my wife if coming on February 8th. So on January 15th I ordered us watches for our anniversary. Their website says they will ship in 1 - 4 days. After 6 days I did not have tracking so I emailed them. They replied saying they have delays "Due to the Holidays". When I still did not have tracking after 8 days, I e-mailed and reminded them the holidays had been past for almost a month. I asked PLEASE ship. They then replied and said the delays are now because of COVID, then they sent a third e-mail and said it was "Due to the high volume of orders". First the "Holidays" then "COVID" now high volume of orders. So after 10 days I asked for tracking and they sent some, however all they did was generate a label and not actually ship the purchase. The e-mail saying the delay was due to "High Volume of orders" was sent AFTER they sent me tracking for the shipment, and the shipment still shows no movement on the tracking. It is now 2 weeks since I ordered, My anniversary is almost here and still they have not shipped. INSANE! Horrible customer service. Beware! I am sure the product will be fine, but do not expect them to keep their word on anything. Included the original email reply sayin 1 - 4 days to ship. NEVER did they mention Holiday, COVID or high volume of orders delays. They do not mention any of this on their site as well.

Well,
My husband and I love Invicta watches, actually it was my husband who brought them to me. I love the way you build the structure of the watches with peculiar pieces connect together. But there is one problem...you don't seem to have many choices for women that are built beautifully like the men watches...my favorite are the Venom Reserves and the Bolts also the Scuba. Also I love the graffiti that you once had with multiple choices of graffiti. There were, I think, 4 different color stainless steel...I believe Bolts or Venom and Scuba...now there isn't anymore (not the stainless steel) and there were not any for women. I hope that you will bring back the stainless steel (Bolts,Venom or scuba) with variety graffiti colors for men like you once had...THIS time have some for women as well. Also make some Matching sets for couples too. Lastly, your service if well appreciated.

Thanks,

S. Tyson

My order from start to finish was about 3 weeks. I called to get an answer, but could not reach anyone to talk with. I had to send a message to get an answer. I have bought many of your watches, this was the worst customer service ever. I'm very satisfied with the product but not at all about the service. You took my money and sat on it for three weeks before sending out my purchase. If I would have know what was going on with my purchase I would probably be patient. But to leave me in the dark with no communication is not professional especially taking my money and leaving me with nothing.

I've purchased two (2) watches in the past, however this was the first time going through invicta's online store.Since you can only make a first impression once, my Initial impression isn't good of the online store. The time frame of receiving my watch was satisfactory, however the watch was running slow and I've exchanged it for another watch that I'm expecting by the close of business next week. I wish this survey could be delayed until then.

I usually have a good experience except for the promo code sales. 50% of the time they just do not work with certain items even though when you click on the sale they pop up in the sale but the codes do not work with them. I know there is a disclaimer saying the code only works with certain items but the ones not included should not be in the sale page with the included items. It's almost like a bait and switch scheme. I still find great deals and IMO Invicta makes some very good quality products I have NEVER had an issue with one of their watches.