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Invicta Stores

Overview

Invicta Stores has a rating of 4.7 stars from 34,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention great prices, new watch and christmas gift. Invicta Stores ranks 217th among Watch sites.

service
50
value
53
shipping
53
returns
27
quality
47
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32,296 reviews
+47
How would you rate Invicta Stores?
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Shannon D.
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The only feedback I have is a shipment confirmation would have been nice. We had no idea it was on its way. We were shocked when it arrived and so quickly. VERY happy with the ordering process and product!

Date of experience: March 10, 2020
John J.
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Very pleased from the pleasant rep
July 28, 2018

Very pleased from the pleasant rep. That took my order to the unbelievable delivery time, I have also ordered 3 watches for a friend,he is also very pleased with the quality and service, I'm sure we'll be regular customers.

Date of experience: July 28, 2018
Tera H.
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The selection of watches is fabulous and the prices are great. My husband collects watches so I'm able to purchase a new one every year for him that is different and unique. He's been very happy with every watch.

Date of experience: May 13, 2020
Darryl W.
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My over all experience was greater than I expected. I ordered two watches and received them faster then was expected. I will be ordering more watches in the future. Thank you so much for making these beautiful time pieces.

Date of experience: May 9, 2018
Stuart G.
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Quick and easy I am a big invicta fan, have over 60 invicta watches of many collections. Invicta cannot be best for style and design. Always get stopped when I am out asking about where I got it, I wear a different watch almost every day, I am an avid hunter so my last purchase of the orange diver fits my needs as I wear safety orange vest and cap when in the woods

Date of experience: June 16, 2018
Robert W.
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I'm satisfied with the multiple styles available and the ordering process. However, I am receiving at least one email a day advertising items on sale. Once a week is too often, so I certainly don't need one every day.

Date of experience: April 5, 2020
Diane G.
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I've ordered 3 watches over the past few years and my husband has loved them all. Unfortunately we were robbed and of bourse the first thing they took was his first Invicta watch. Love the website. And great prices.

Date of experience: February 2, 2018
Bill R.
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They had exactly what I was looking for I didn't get bombarded with ads telling me to purchase something else and their customer service is awesome. The watches they carry are very high quality and the price is unbeatable.

Date of experience: February 21, 2020
santo B.
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First of all,i did choose a pre owned watch,read the fine print took the gamble but,here's the problem,they took a picture of a new watch tell you no returns on pre owned,won't let you see or feel it, scratches,crown etc... don;t mind spending the money but...if it is no good at least let me send it back. Then send you a invicta box, no papers, just expected more from the company, thanks for the time santo

Date of experience: October 15, 2020
RON Z.
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Unfortunately, some items listed as having a Swiss movement, do not. I have had to send back over 5 purchases. One service representative was not concerned that this issue is even happening. Somehow, they believe that because SWISS standards have changed, it's ok to falsely indicate the watch they have sent with a Japan quartz movement is a suitable replacement for a 6 or 13 jewel swiss movement. Sadly, this is not acceptable and should not be tolerated. I believe INVICTA to be a superior watch company, yet current sales practices are changing the customer experience and conveying a message to the customer that is not favorable for continued purchases.

Date of experience: May 20, 2020
Ivan R.
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Delivery time is inappropriate
July 29, 2020

Delivery time is inappropriate. Waiting for watch must be improved immediately. It's inappropriate that a customer waits from 2 to 3 weeks or even more to receive the item, but worst of all is when you have waited over three weeks, then they tell you the watch is not in stock any longer and they will be refunding your purchases. That means they are not removing watch from list when watch has been out of stock. Invicta is doing a disservice to customer who in good faith have ordered their watch on time weeks before.

Date of experience: July 29, 2020
J C.
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This first order was great
August 1, 2018

This first order was great. Regrettably I ordered a second watch a couple of days after and after 2 or 3 days I received an email stating they didn't have the watch, to order another one.
Being that I'm buying directly from Invicta I requested if instead I could be notified when the watch is available again but I was told no.
As you can imagine I am very disappointed as I was looking forward for that particular watch.

Date of experience: August 1, 2018
James Z.
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Very easy and quick
May 13, 2019

Very easy and quick. A straight forward website allowing the use of discount codes.
Timepiece did arrive without factory mummy wrap, so it had been opened.
The timepiece is gorgeous and I'm pretty happy as I missed the Evine our top value and the SS sold out.
Thankfully you guys had one left and I grabbed it.
Thank you guys for having one for me.

Date of experience: May 13, 2019
Richard H.
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Awesome i really found it easy to get what i was looking for Great quality highly recommended. The price had made me a little skeptical to believe it was going to be good quality but i am very pleased with this purchase 5 stars all around.

Date of experience: July 24, 2020
Seth P.
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Customer service was horrible
July 30, 2020

Customer service was horrible. I paid for overnight shipping for my watch because I wanted it for my wedding day. Still took about a week and a half for them to even put it in the mail. I call 7 times and sent 2 emails. Only got one response that was obviously automated. Love my watch, y'all need to be better about answering your customers.

Date of experience: July 30, 2020
Corn S.
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It has been a pleasurable shopping experience with Invicta.com although, I had other options I decided to shop with you'll because of the warranty and superb customer service and exceptional shipping and handling of my watches! Great job Invicta.com keep up the good work! Thanks again!

Date of experience: March 26, 2020
Doug S.
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The watch arrived, and two days later stopped keeping time. I called customer service, and as of yet have not been able to reach a solution to my dilemma. I would like the watch replace or repaired, but I don't want to incur any further costs.

Date of experience: February 7, 2020
Wesley W.
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Thank you for great prices and great quality!
June 17, 2018

Thank you for great prices and great quality! My collection is getting bigger and it is good to find quality watches at such affordable prices, especially when I'm finding such great sales on the ones I'm looking for. The unique styles I have collected always attract compliments from others and so I tell them where I purchase my watches. My collection must be worth several thousands of dollars but in truth, because I'm always searching for the right sale, I have only paid several hundreds of dollars and so I can appreciate the great quality at such affordable prices, especially when my collection is not finished.

Date of experience: June 17, 2018
Jessica H.
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Customer service is superb!
October 9, 2020

Customer service is superb! They were very polite and handled my order professionally and very courteously. I was hesitant at first to order by mail because I was worried my product would not arrive safely. I had no issues whatsoever. Items came in their boxes intact. I will order again from here.

Date of experience: October 9, 2020
Gary L.
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Very Good
September 11, 2019

Very Good. However, regarding the 'shopping cart': I do not like how the website automatically Empties my cart if purchases are not made quickly. Then, there is no reference, or shortcut referring back to the previous cart items? So you have to go back and find the item again. Frustrating and Inefficient.

Date of experience: September 11, 2019