Overview
iPostal1 has a rating of 4.6 stars from 2,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
I am concerned that it is not obvious where my recurring pricing is located on the website and how to see it. I've looked several times and still can not see where I've paid, how much I've paid, and when my next payment is expected. Very discerning.
I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.
Hi Dana,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
IPostal1 has to date met my specific needs, and put up with and executed my odd requirements just as I had requested. The response time was reasonable and the consolidating and shipping of my packages was carried out without a glitch. IPostal1's client portal is easy to use and provides an effective way self-manage packages and letters - at a reasonable price. Last but not least, the staff at my iPostal1 address has been helpful, courteous and efficient. I highly recommend iPostal1.
Hi Christian,
Thanks for your positive review. We truly appreciate that you took the time to share your experience.
Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
I recently switched to your service and I am very pleased. The other company raised my rates twice in seven months and I had to call myself to check the status of recent mail and then pick it up myself. This is a much more convenient platform. Thank you.
Hi Jessica,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
I have not gotten 1 pc of mail yet for either myself or my wife Michelle Deitrick. Support at the site (Staples Store in Deptford, NJ) was nonexistent. Trying to get to talk to a live person is impossible. So, I'm extremely disappointed in the service so far because there has been zero service to help me figure anything out. I'm hoping once the post office address request I put in that maybe some mail will come through your service. If I don't get any mail in the next few weeks. I will expect a full refund of everything. Your customer service is nonexistent. I'm extremely disappointed in everything you have done for me and my wife. We've had this service since February and have gotten no help from anyone from your team or at the Staples store where the physical address is located.
Hi David,
Thanks for your review.
Your subscription begins as soon as you create your account and enter your information, as that is when you are first provided with your unique virtual address.
As stated on our FAQs page, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most customers find this process to be both fast and easy.
Once forms are submitted, they are reviewed and approved if in order. According to our records, your documents were initially uploaded on 2/3, and you were notified on 2/4 via email that we required a different address ID from you, as the one you had uploaded is not accepted by the USPS, and you were also informed the since your wife's name is on your account, we still required her completed and notarized 1583 form and her two forms of ID, as these documents are required for each adult whose name is on your account. Your corrected form was then resubmitted on 1/16 and approved by your mail center on 1/21.
You then sent us your address ID, but none of the required documents for your wife, on 2/13, and we emailed you back on 2/14 to notify you that the ID you sent had been uploaded for review. Later that same day, after your newly uploaded ID was reviewed, we emailed you again to notify you that we still require all documentation for you wife, and as her name is on your account, we cannot approve your account for either of you until her documentation is provided and approved.
After this last email was sent to you on 2/14, you did not upload the requested documentation, nor did you reach back out to our Customer Service team. This is why your account is still not yet approved, meaning that your mail center is not permitted to accept any mail, whether it is sent directly or forwarded by the USPS, on behalf of you or your wife.
Our Customer Service team will be reaching back out to follow-up with you and work with you to get your account approved for both you and your wife as soon as possible.
Sincerely,
IPostal1
Very expensive! Would greatly help to lower prices and streamline the signup process which is extremely tedious & frustrating, with needless glitches such as having to pay online notary x2 due to "technical errors"--very inefficient, and again, very costly service and fees...
Hi Eric,
Thanks for your review.
Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.
As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
We have thousands of happy customers using our service, and we want you to have a great experience as well.
Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.
Sincerely,
IPostal1
My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.
Hi Robyn,
Thank you for your review.
We are glad to hear that you are generally satisfied with our service.
Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.
Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I received a very important letter, that had to be mailed to me while I was in Europe.
I did not have any idea of how to do it from my computer. I called customer support and a very professional, patient and efficient agent helped me do it in about 15 minutes.
I'm very pleased with the service and would recommend iPostal1 to anyone who has a need for this type of service.
Hi Armando,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
Wow fairly easy to set up. Thanks for making that notary service available online. That worked really well. At first I was concerned that would delay my set up but it went really smoothly and teh notary was very helpful. Thank you for making the user expereince as painless as possible. Much appreciated
Hi Roxanne,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
He was really easy to get through the confirmation process and get everything set up and ready to go it has been an absolute dream as far as an email box so far and even their notary process was quick and easy I'm really very impressed.
Hi Eric,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
Company Representative
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Hi Thomas,
Thanks for your review.
We want you to have a great experience using iPostal1.
You can view your payment history and all previous transactions made for your account in the Transactions tab. You can even download your payment history during any date range that you select.
You can view your current plan and next subscription renewal date in your Mailbox Settings.
We have no record of any attempts on your part to contact our Customer Service via email or chat.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1