ISSUU

This company is absolutely horrible. If you sign up for the free trial, beware. To be safe cancel a few days ahead of time and be sure to get a confirmation in writing. Although I asked to cancel on the same day as I was set to renew, they would not refund my money and charged a FULL Year, which is hundreds of dollars. Any legit business doesn't have to do a bait and switch to get you to be their customer. If it was such a great product, they wouldn't have to steal peoples money. What a horrible way to run a business. Run away from this company, there are other ones that do the same thing and have better business practices.

Dear Issuu,
I'm not satisfied with your politics. I'm really disappointed with your customer service and I regret creating an account at your website in the first place. I feel scammed and truly hope after reading other customer complaints that my story with you will finish soon.

As a student, I really don't have extra money for expenses like that. In this busy world no one is able to keep track of trials or other things we don't even use after creating an account. I feel tricked and it just looks like you're waiting for people like me to get money for nothing.

If you really want to change something for the better, maybe you should send notification email before the end of the free trial?

It would be really nice from your part to send me my money back.
Thank you.

Don't even think about signing up. I lost $420.00 to this Piece of SH*T. But I will get $420.00 worth of posting BAD reviews for the next years. At least once a month to make up for this so called company ripping people off. This is first of many to come.

A bunch of crooks, run away to see another alternative.

As a communications agency and after having worked with dozens of plugins, this is arguably the worst company I have worked with.

Now unable to get a refund for an unused service.

Instead, use "Calaméo"

I was unaware of Auto Renewal. One year later a $420 charge appeared via email. I emailed back within the hour to refund the charge & don't renew (politely). Nope. We have a policy. It was in the fine print. (You know that scrolling conglomerate of ipso/facto crap you can't understand if you want to.) OMG! Bank reversed the charge & ISSUU produced the fine print to them. Bank told me they can't override that so I'm stuck with the $420 charge. This cannot seriously be allowed in business. I'm beyond frustrated!

Website does not work half of the time. NO telephone support - you have to submit a question through their website support page. So what happens when you want to cancel and cannot get on to their site to change your billing/account info? Cannot get onto these items on their website. Really? Shady company and very poor business deallings! I hope they make a lot of money on their unauthorized charges because they will go out of business dealing this way! DO NOT SUBSCRIBE!

Signed up to free trial - the publishing itself is not great, you're better off uploading a pdf file. The functionality is basic. But worst of all, unethical practice not to notify customers when free trial ends, bill immediately and not offer refund or partial refund if you cancel the subscription before the end of a billing cycle. I'm out of pocket 400USD despite cancelling the first day of the billing cycle. Highly unethical no care for customers.

This Issuu site has placed my name, my business and the name of my publication up saying that we were a scam. First and foremost, I never, ever, ever signed up with Issuu. Therefore, they should not have anything representing my publication, my name or anything else. I reached out to Issue on March 5,2019 and they said that they were addressing the issue. Today I go through Google and find something very uncomplimentary about my publication which lists my name. Issuu is now a party in a Libel and Slander matter.

We have been paying customers of ISSUU for a number of years. ISSUU has a product that works quite well. It's great as long as you don't mind the fact that there is virtually no customer service and no communication between the business and its paying customers. There is NO phone customer service. The only contact is through email and a "normal" wait time to get a response is 72 hours. I recently asked a question and did not receive a response for seven days. Let's say there's a particular ISSUU service you have been using for quite some time. It's not uncommon to visit the ISSUU website and find that the service has gone away because the company simply decided to get rid of it. Without warning. Without any indication that the company was considering making a change.

There was an issue in displaying a document correctly and with Sara's support, I was able to find the reason for it (no issuu issue). Thanks a lot for this support!

You have to enter your Credit Card to get the free trial, and there is no way to cancel it. Supposedly you can delete the account but it doesn't delete. Once they take your money they say as per terms and conditions there is no refund.

ISSUU is a wonderful way for our gallery to showcase our artists and exhibitions to a worldwide audience. We also use their social media tools which gives a cool way to share our catalogs.

I signed up for a free trial for a school assignment. Then after I finished the assignment I tried to cancel my subscription. The website would not load the last page for me to cancel. So then I tried for the next 6 days everyday multiple times. And the day before my free trial was over I thought it finally worked. But I received a $420 charge the next day. So then I tried again and it did the same as the day before, saying I cancelled it. I contacted the support email and it took weeks before they answered. Once they did it sounded friendly. Saying they will "apply me for a refund". But then they never did. So I contacted them again, 6 times! And they never answered, I called every number I could find associating with them. And my credit card said they would not refund the money.

Like others here, I signed up for a free trial. I entered the date into my calendar to make sure that I canceled in advance of being charged. When I logged on to cancel, it appeared as though I was signed up for a free version of the program and there was nothing to downgrade. When I looked for my payment info on their site I couldnʻt find it, nor could I find any upcoming payments. So, I thought I was good. This morning I checked my email to find that I was charged $500. Even after that charge, their site says Iʻm on a free plan and my payment info isnʻt to be found, nor are there any invoices on my account. Their website says NOT to dispute the charge through your credit card, and if you do, they will not issue a refund. I personally do not trust this company enough to go that route. I have found the same thing--the number available to call goes to some guy named John--the voicemail is completely unprofessional. I will be disputing the charge.

No one was able to resolve my issue. I pay for this site, and was not able to upload my files. The customer service said, they couldn't find the solution and left it there. They DO NOT resolve their issues and are NOT responsible. How come several representatives could not help me with my account?. Fraud compnay. Closing my account.