Italo Jewelry

This company is a scam! Received a damaged ring (one stone is defective), and asked for a replacement. Originally I paid extra 20$ for express shipping to make it sure it arrived in time for mother s day and thought the replacement would make it in time. Three weeks later they haven't even processed the replacement order.
Customer service is basically non existent, in 5 business days of trying to contact them though their live chat I was able to talk to somebody once. Their phone number goes straight to a VM. Customer service via email ignores my emails and gets back with a two days delay. Now they want me to pay for return shipment of the original defective order although their return policy states that they are responsible for shipping charges in case of defective items. I asked them to cancel my order and they won't send an order cancel confirmation. SCAMMERS! Worst company I've ever dealt with.

Italo Jewelry is a scam company. From broken jewelry, to painted beads being described as pearls, to horrible, horrible customer service…AVOID THIS COMPANY! A picture is worth a thousand words…SEE BELOW! That's Italo's version of a pearl band ring after 8 months, rarely worn! Spread the word about this company…I surely will continue on every forum possible!

Need I say more? I received my ring that was too small, & when I emailed requesting an explanation, the agent said *"6.5... 6, it's not much difference in size." I said if your company states that you can make it in that size, do it! The lack of professionalism is incomprehensible! Require that they send a picture of your purchased ring measuring the size you ordered before they ship it to you, or save your hard earned money!

I must say that even after some research, I was still a bit worried about ordering from Italo Jewelry knowing that my ring would be shipping from a warehouse in China. However, the price was great so I took the chance. This ring came beautifully packaged and is much more beautiful and sparkling clear than it looks on-line. It is a substantial size. Seems that stones are are securely set and I hope they stay that way. Others have complained that stones fall out. The only problem I had is that due to unclear shipping papers and bar code issue, my packaged bounced around unnecessarily to several USPS mail distribution centers for days. Thank goodness for tracking numbers. I had to call the postal service and spoke with a representative in order for them to manually track and redirect my package to be sure that I would receive it. Anyway, so far so good!"

Ordered 3 beautiful rings. At first it was accidently delivered to the wrong address but upon notifying Italo customer service they sent me a replacement. When the order arrived they were even more beautiful. Also lovely gift packaging as well, but the quality and craftmanship of the rings are beyond exquisite. Really am happy with my purchase. 2 out of 3 were supposed to be gifts I ended up keeping them all! All three are so pretty I often cannot decide which one to wear. Perfect for any occasion but especially holidays. Top shelf customer service from Italo Jewelry. Such class, courtesy and professionalism, very responsive, very helpful. Will definitely be ordering more from Italo! Wholeheartedly recommend to all.

I hardly ever write reviews however I felt compelled to do so with Italo Jewelry. I am beyond pleased with the fast shipping, delivery and quality of the items- for not being real diamonds, they sure do mimic my wedding set perfectly. In addition, the customer service is out of this world. I ordered the wrong size and sent and email and the customer service team was quick with all responses and found a way to make the situation better. Not only was the return policy easy, I was able to exchange my items for the correct size(S) AND they sent me a free gift of beautiful earrings for exchanging versus returning my items. I am currently buying more items from Italo and have recommended them to so many people in my personal life. I promise, the money spent on this jewelry is well worth EVERY PENNY spent!