• iTunes

iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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download music (12)
Thumbnail of user johnm14404
Australia
1 review
0 helpful votes
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April 30th, 2024

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Tip for consumers:
BEWARE. They have glitches that may have the same song from different albums disappear from downloads. Unable to re-download the songs to any of the albums. If you delete songs/albums ( to reinstall) from Apple Music library they (in my experience) cannot be re-downloaded from iTunes Store (do not show up in area of items not on this device). Need to contact ITunes/Apple Music. The problem may be rectified but the same issue keeps arising. Have the same issue with single album.

Products used:
iTunes / Apple Music .

Service
Value
Quality
Thumbnail of user tinar2
Georgia
42 reviews
168 helpful votes
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September 22nd, 2010

I just recently used itunes with a gift card they gave me. At first I though you had to have MAC products to play this music. Surprise you don't! So I got 9 songs to download. I have always been kinda wary about getting music from online. Bad experiences are to blame. But this was more convenient than I thought it would be and they had a very broad selection of music. Though I was not thrilled about the automatic tax deduction they took for each download, as this made it hard to gauge how much I could get. Also at times the site ran a little slow. But on the all I was pleased and will no doubt use it again in the future.

Thumbnail of user richardz9
Canada
11 reviews
8 helpful votes
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October 17th, 2015

Pros:
-its legal
-secure
-cost is OK and no tricking you into things you didn't want to purchase
-great selection
-good customer service which is there to help you not rip you off.
Cons:
-Setup is hmmm almost awful. I can't stand it. Figured it out but hate it. Not at all the organization of other Apple products.

Thumbnail of user kiras12
Mississippi
21 reviews
130 helpful votes
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August 29th, 2016

It's a great app to use to listen to your musical content but it has its down. One being that you can't watch the lyrics while listening to a song even though you used to be able to do so in Window Media Player and it was a nice plus. I would also be cool to add some music videos and such to make it more "spicy". It plays my songs great, but the updates happen way too often and I hate having to restart my computer every time. It's worth the use.

Thumbnail of user walterp13
New Jersey
33 reviews
69 helpful votes
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April 21st, 2015

I have one Apple product - an old iPod. Personally I think it sucks.
I hate that circle to get selections. Have yet (after 10 years) to get the selection I want to play. I have big fingers but this thing is especially made to frustrate.
One of these days it's going to be a hockey puck.
As for iTunes, their selections of classical music are very, very poor. So what's the point?

Thumbnail of user melindal1
Washington
67 reviews
1,001 helpful votes
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May 16th, 2014

Normally, I am quite satisfied with iTunes... but recently the site has been buggy. And I have a $75 gift card attached to my account... but I can't download anything... Their customer service is basically nonexistent. Also, if you download an album and hate it, I believe you should be able to return it. Audible.com lets you return virtual books, so why can't you return music files?

Thumbnail of user peterl92
California
6 reviews
29 helpful votes
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June 27th, 2015

This software has caused me no ends of trouble on my Windows 7 machines, just like iTunes used to crash my old XP machines years ago. Nothing much has changed. It is still a bloated, ugly, resource-hogging excuse to give Apple a direct line to your wallet. ITunes is the #1 reason why I still buy CDs.

Thumbnail of user amandaj1226
Texas
1 review
0 helpful votes
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March 22nd, 2023

Someone somehow got access to my account and purchased like 15 songs from the same album of some crappy electronic music. Basically just drained my gift card balance because I have no payment set up (thank God!) First guy I called on the support insisted that I made the purchase because it was showing up in my library. Then put me on hold forever and disconnected me. Second girl I talked to put the songs under a claim review but all the claims were denied. Why is it so hard to get Apple to recognize that I DID NOT BUY THAT MUSIC?! I literally have NEVER made a purchase on that account, and have had it for 10 years. Last purchase was for a free app in 2017. History alone should prove that I'm telling the truth. Never been so frustrated with a service.

Tip for consumers:
No idea how to prevent fraud and they didn't help me. Changed my password but wasn't using the account to begin with.

Products used:
nothing

Service
Value
Returns
Quality
Thumbnail of user donnaw36
Georgia
9 reviews
11 helpful votes
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December 25th, 2015

There is nothing I like about iTunes! I absolutely hate any kind of Apple product, company subsidiary, or anything to do with Apple period! It is a ripoff! Why pay for apps that you can get for free on Android!

Thumbnail of user mikem313
Indiana
7 reviews
6 helpful votes
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December 14th, 2015

I used to buy all my music from iTunes. However, I joined Spotify and stopped because it was no longer of value to me. However, iTunes automatically enrolled and billed me for their streaming service and it was more than a bit frustrating to get that straightened out and get my money back. I'm done with them.

Thumbnail of user sunt2
Finland
15 reviews
26 helpful votes
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October 2nd, 2015

Mac and Apple both lack in so many things people seem to just overlook, iTunes is just the same. It's never worth the prices or so called '' freebies'' when they're just ripping everyone off. Suppose some people will be always content with it and apple users have to be content.

Tip for consumers:
Use an alternative like Vox

Service
Value
Returns
Quality
Thumbnail of user asapr
Kenya
51 reviews
313 helpful votes
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July 10th, 2016

A scrambled impossible rubble of misdirecting and unfathomable icons tat lead nowhere and everywhere without giving you a hint of where to get what you want. I think this is going to go down as Apple's biggest fail ever

Thumbnail of user jackw93
Minnesota
19 reviews
90 helpful votes
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July 16th, 2016

What else would you call it? I write classical music and do a number of other audio related work. ITunes is constantly popping up as a built-in facet of a Mac. They got rid of iMovie and made it impossible to get, also making it cost money. Yet they keep iTunes around like the spammy Nigerian scam repeatedly stuffing your computer with noise and getting in the way of real work. If I could I would delete iTunes- still working on how to do that.

Tip for consumers:
Don't.

Service
Value
Quality
Thumbnail of user gerhardr7
California
7 reviews
11 helpful votes
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January 12th, 2016

Signed up to iTunes when I got my IPhone, bought music and other things.
Got e-mail the other day th as the I have to respond within 24hrs otherwise your account will be deleted. I don't check my emails everyday. Lost everything. Can't be retrieved.

Thumbnail of user johnh380
Illinois
11 reviews
35 helpful votes
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October 28th, 2015

When I redeem movies on VUDU the process is easy and flawless. The movies are immediately available and stream without issue. Apple and Itunes are impossible. The movies are seen and then disappear. They work and then do not work. Customer service is a joke. I have stopped buying movies.

Thumbnail of user colleenp287
New Hampshire
1 review
1 helpful vote
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March 18th, 2023
Verified purchase

I have an IPhone and and have loved apple products for the most part but after I tunes removing the #1 song And Justice for all I will never buy another apple product again. Truely disgusted by the elite traitors in this country

Thumbnail of user nicolew51
Illinois
5 reviews
24 helpful votes
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December 28th, 2015

I was Itunes biggest fan. Then the price increased. Then came "The Cloud"... I lost all my music that I copied from CDs I purchased when I let my cloud subscription expire. When I renewed it, they couldn't locate my music... All those years of music gone. I don't have the CDs anymore to download them. There are great alternatives: Spotify. Pandora. And others where you pay a minimum monthly fee and you have access to all the music you want. The catch is - watch your data on your cell phone when streaming music!

Thumbnail of user colek11
Iowa
2 reviews
3 helpful votes
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February 15th, 2017

I have a large library,,,,, updated and lost 90 percent of my downloaded music,,, Apple Was trying to make dumb people pay for a service,,, iCloud,, that should be free,,,,,, you own your music,,, iTunes only holds your digital license,,,,, that is the iCloud in a nut shell, it was free before and now it is a service,,,, pay radio, pay t. V, pay for a service that has been free since iTunes started what a stupid way to boost stocks,,,, my suggestion is use other services and stop buying on iTunes.!

Thumbnail of user dyllans4
New York
1 review
0 helpful votes
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May 18th, 2023

I had Spotify because I added I tunes and at first I liked it so I became a member. And I regret it every since. I listen to songs I like and try to add them to my playlist and they don't add! I tune needs to fix's this or I'm going back to Spotify…

Thumbnail of user winstonc87
GB
2 reviews
0 helpful votes
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July 3rd, 2023

I discovered a music video, I'd purchased, missing from my Itunes library. When I enquired, to Itunes, on the missing track I was told that the content creater had removed the missing track from the platform and that I wasn't entitled to a refund. I was absolutely treated poorly by the customer service agents, one didn't even get back, and denied an alternative such as a free track or a refund. They have removed a music track from my library and didn't even have the decency to inform me that said track had been removed! Not even an apology. Absolutely disgusting attitude from Apple Itunes!

Service
Value
Thumbnail of user abbyg8
Florida
8 reviews
3 helpful votes
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October 8th, 2015

I am not able to afford alot so was stoked to get my iphone last year and all i have is a Chromebook laptop. I cant download my itunes account to my computer bc it doesnt have windows... um im sorry wouldnt you make money either way? Even if i dont buy an apple computer or a computer in general. Ridiculous. I have tried to find a way to be able to get it on my Chromebook and have been unsuccessful. Anyone?

Thumbnail of user kennyb180
Arizona
3 reviews
0 helpful votes
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January 10th, 2023

Had this twenty years. Saw microsoft manages it now. Not sure. The pc and television one was a mess! Was not worth using for me! I had to delete my account and use youtube

Tip for consumers:
don't do

Products used:
music, music vids, concerts, movies, tv shows

Service
Value
Returns
Quality
Thumbnail of user simone281
GB
1 review
0 helpful votes
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May 1st, 2017

I spent over £500 on items that I order from Currys, I tried to cancel a install of a washing machine, that is when it all went downhill, curries decided that they could take my money, for the install but they had to ask permission to return my money for something they were not going to do for a week. That's when it all started to go down hiill, I asked the costumer service agent why couldn't I cancel the install, he gave me attitude, I cancel the whole order and asked to speak to the agents manager he refused to let me speak to a manager. I got my money back within 2 weeks, not as quick as they took my money.
I received a call from a manager who apologized and told me that they will look into the agents behavior and get back to me she also informed me that I would be getting compensation, that was the last phone call I ever received no follow up no compensation. I will never buy from Curry PCW again, once they take your money they no longer care about you.

Thumbnail of user steele.mail
GB
1 review
1 helpful vote
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July 30th, 2023

The sole reason I bought an iPhone many generations ago was becasue of itunes functionality, now the only reason I'd consider an alternative would be because I've transitioned off itunes, I haven't made the break yet but I'm close. Everytime I sign in to itunes my library reverts to an old destination, I follow the apple "fix" but it doesn't stick, I've spent hours rebuilding this evening but know it will be temprorary, It would be faster if the "find other files" ever actually found anything else even in the same sub-folder - I don't know why they even offer the function - it never works, Two examples of a once good product now clearly managed by the D team. Sad really that apple clearly no longer care.

Thumbnail of user jamesw168
Texas
5 reviews
12 helpful votes
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March 25th, 2015

Who buy music nowadays anyway? If only I would want to support fav bands I would buy from them directly or donate. I dont want those big companies get any of buck of it!

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2.9
257 reviews
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