• iTunes

iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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download music (12)
Thumbnail of user ashg6
GB
7 reviews
3 helpful votes
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May 27th, 2016

I never thought I'd say something was 'too' convenient, but simply the act of buying tracks with a thumbprint has changed my mind.

Fantastic service for getting music direct, quick and easy, with more categories than you can shake a stick at!

Even for 'new' music from up-and-coming artists, makes it easier to get noticed.

Thumbnail of user robertom29
Pennsylvania
30 reviews
27 helpful votes
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May 24th, 2016

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Thumbnail of user nickd71
Illinois
5 reviews
2 helpful votes
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November 10th, 2016

Using it all the way. Rather simple and convenient. The major drawback about this thing is that PC resource drain, the system nearly freezes when iTunes is starting. Thats fine tho, maybe I just need to upgrade my PC

Thumbnail of user johng133
Oklahoma
8 reviews
12 helpful votes
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February 1st, 2016

No matter what music you like you can find it on iTunes. I have really varied tastes but iTunes fits the bill. I get classical, blues, rock, alternative - whatever I want on iTunes. They generally have even hard to find albums and songs that were not available anywhere else. You can't go wrong with iTunes.

Thumbnail of user beckyh5
India
5 reviews
7 helpful votes
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September 26th, 2014

In fact that's true. It's not difficult to utilize and its extraordinary, iTunes is more than 11 years of age, and the dispatch of adaptation 11 today demonstrates that much has changed since 2001 – yet much has not. It has now got a quite enhanced new look, however under the cap, iTunes is still the same commonplace and highly acknowledged programming

Thumbnail of user ashleyw32
Ireland
4 reviews
34 helpful votes
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September 5th, 2014

I love iTunes and Apple for so many reasons. It is like a musical heaven for me. But I do have one small annoying complaint. I can't figure this out but for some reason I ended up with two accounts so now when I download it can be confusing. Especially with software updates. I think I need to figure out how to combine my accounts but despite this small problem I'm still happy to give iTunes 5 stars.

Service
Value
Thumbnail of user michelleb255
Indiana
3 reviews
0 helpful votes
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July 17th, 2017

I've been using this for a few years and I have to say that I am pleased with the variety of music this place has to offer, and I'm definitely pleased with the ability to transfer songs from a CD to the library. One issue that's been catching my attention is that I have noticed that the store does have some prices that are not very reasonable even for me. There have also been glitches where some songs were able to be transferred to the library even after a few tries of doing so.

Thumbnail of user maxineb8
New York
55 reviews
175 helpful votes
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September 28th, 2015

Love iTunes. Pros the list of music is great. My only con is if you have songs by different performers they are all in a row and I can't. Move them to different arrangement and the editing the list is not easy for me.

Thumbnail of user janed199
California
2 reviews
16 helpful votes
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March 17th, 2017

Last week, I ordered an app for my daughter's tablet, as it is her main outlet of fun being special needs. Well, for some reason I was charged and it wouldn't download correctly. SO I went to Apple Store a while's away. I brought tablet and daughter in tow, and showed them the situation involved. Thankfully I had backed up device to save things as I had to completely restore it and check if it would download. Well, after some time, it wouldn't. My child impatient and hungry, I was getting anxious. The kind Genius Bar staff, replaced the tablet, THEN downloaded the app for me for her to play and gave me some credit on my iTunes account for inconvenience. I almost cried in happiness. They followed my model of give something that won't cost anything to the company, but will go miles in returns. Thank you Apple.

Thumbnail of user judia3
Indiana
2 reviews
2 helpful votes
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January 11th, 2016

I am an adamant apple user, but I don't like that app continually forces you to use apple music and it is frustrating that it also restricts the import of music from other sources. I buy occasionally from iTunes, but some of my old music does not have a source.

Too limiting!

Thumbnail of user christopherk30
Washington
3 reviews
0 helpful votes
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February 29th, 2016

Not the cheapest but very reliable and secure, in my experience. ITunes continues to evolve. They need to leap a generation ahead, and for that I wish they would not hold back. They do too many incremental updates and upgrades. * Also they need to offer a lossless audio version for their music.

Thumbnail of user timothys31
California
3 reviews
14 helpful votes
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March 16th, 2015

I have hooked uo with iTunes for over nine years. On two occasions downloads got lost in the shuffle,. It took a while to get things right. They have always had a decent selection. I like Southern Gospel.- a bit thin. All in all iTunes has been my go to source for music.

Tip for consumers:
Due things with patience, If you hurry, you might get cobbed up.

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Value
Quality
Thumbnail of user leslied31
Florida
16 reviews
4 helpful votes
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August 22nd, 2016

I've received some erroneous charges and they are always credited immediately. Customer service even personally emails you so you have a contact. Very thorough. If you want to purchase a subscription do it thru iTunes. Because if you ever want to cancel some of these companies are overseas and want you to write them to cancel. While they keep billing! Took it to iTunes and boom! It was cancelled immediately!

Thumbnail of user marko172
India
4 reviews
1 helpful vote
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December 27th, 2014

ITunes provides a wide range of electronic installing for songs, films, tv reveals, and songs video clips. You need to obtain the iTunes application in order to shop and once you have iTunes, it is easy to use. Create sure your iTunes application is always up up to now to prevent having problems installing your items. You can also visit 4SaleUSA.com here you get more iTunes Music and gather information.

Thumbnail of user sandyp10
California
3 reviews
4 helpful votes
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August 21st, 2014

I have never had a problem with iTunes! I completely love the experience. Haven't had a chance to call and discuss an issue with anyone yet, but if it comes to it im sure it'll be great. Thank you iTunes.

Service
Value
Quality
Thumbnail of user taylorh26
Michigan
3 reviews
8 helpful votes
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March 19th, 2015

ITunes is amazing. However, I do not use it for music but I do get lots of apps. I love the quality of the things I purchase and the fact that I can stock up on gift cards makes it all worth it. I can't imagine using any other site.

Thumbnail of user gaylej2
Michigan
8 reviews
9 helpful votes
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February 3rd, 2015

This is the perfect place to find a song... A song no one remembers except you! You will definitely not be able to find it at the record store... There are no record stores! So when I need a song, I don't have to get out of my Jammie's. Just type type, click click and PLAY!

Thumbnail of user vanessaw24
Texas
5 reviews
6 helpful votes
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July 29th, 2016

Things may be cheaper elsewhere, but if you have an iPhone, iPod, Macbook Pro, and iMac, they make it so easy. Purchases download automatically to all your registered devices and you can also re-download anything you've purchased in the past. They occasionally have hit songs on sale for 69 cents a piece. They also have a good amount of kpop available in the US store, and some Japanese stuff as well. Never had any issues whatsoever.

Thumbnail of user melissae
Australia
5 reviews
13 helpful votes
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January 22nd, 2010

ITunes is probably the safest way to download music and movies and the quality is fantastic, but it is expensive you will no doubt pay the same price to download the items as you would if you bought it in the shop. But if your looking for somewhere to download music and movies and don't mind paying extra then iTunes is one of the safest choices.

Thumbnail of user florenc312
India
5 reviews
3 helpful votes
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October 19th, 2014

This is a reliable website to obtain songs and iPhone/iPad applications from. ITunes is probably the most secure way to obtain songs and films and the top quality is amazing, but it is costly you will no question pay the same cost to obtain the products as you would if you purchased it in a store. Never had a problem with this website.

Thumbnail of user gabyp
Gabby P.
California
23 reviews
56 helpful votes
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January 8th, 2012

iTunes offers a wide variety of digital downloads for music, movies, television shows, and music videos. You need to download the iTunes software in order to make purchases and once you have iTunes, it is easy to use. Make sure your iTunes software is always up to date to avoid having problems downloading your items.

Thumbnail of user judyb9
California
5 reviews
20 helpful votes
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December 8th, 2011

My introduction to Internet radio was through an iTunes widget on my toolbar. It has local stations and global stations. You can search by artist or genre and create a presets list of your favorites. Mine play through my Windows Media Player, sound quality excellent. My favorite station so far is "Feelin' Floyd," a station from France specializing in all things Pink Floyd. I don't speak French but except for brief station IDs, neither does the station. I am currently listening to Alice Cooper's "Night Music" station. Other favorites are the comedy stations that play George Carlin, Denis Leary, Robin Williams material to listen to while doing chores.

Thumbnail of user richards125
Montana
10 reviews
10 helpful votes
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February 2nd, 2015

Great legal downloads and 100% safe with the piece of mind that once you buy it you own it forever. If your device gets lost, stolen or broken you still own the purchase and can re-download it onto your new device.

Thumbnail of user stephanyt
Arizona
21 reviews
18 helpful votes
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August 20th, 2016

I have used iTunes for as long as I can remember. It is so easy to use and I have downloaded tons of songs from it and it feels safe to do so. I have never had doubts of scams or viruses when using it like other sites or apps.

Thumbnail of user garyb17
Washington
27 reviews
164 helpful votes
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February 4th, 2011

Best place to legally download music, movies, and tv shows. The interface is clean and easy to use, and the lengthened music sampling time has made it easy to ensure you are getting the correct songs.

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