• Bookmark

    iTunes

iTunes

Is this your business?
Write a Review

Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
View ratings trends
See all photos
How would you rate iTunes?

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

download music (12)
Thumbnail of user abbyg8
Florida
8 reviews
3 helpful votes
  • Send Message
October 8th, 2015

I am not able to afford alot so was stoked to get my iphone last year and all i have is a Chromebook laptop. I cant download my itunes account to my computer bc it doesnt have windows... um im sorry wouldnt you make money either way? Even if i dont buy an apple computer or a computer in general. Ridiculous. I have tried to find a way to be able to get it on my Chromebook and have been unsuccessful. Anyone?

Date of experience: October 8, 2015

Thumbnail of user simone281
GB
1 review
0 helpful votes
  • Send Message
May 1st, 2017

I spent over £500 on items that I order from Currys, I tried to cancel a install of a washing machine, that is when it all went downhill, curries decided that they could take my money, for the install but they had to ask permission to return my money for something they were not going to do for a week. That's when it all started to go down hiill, I asked the costumer service agent why couldn't I cancel the install, he gave me attitude, I cancel the whole order and asked to speak to the agents manager he refused to let me speak to a manager. I got my money back within 2 weeks, not as quick as they took my money.
I received a call from a manager who apologized and told me that they will look into the agents behavior and get back to me she also informed me that I would be getting compensation, that was the last phone call I ever received no follow up no compensation. I will never buy from Curry PCW again, once they take your money they no longer care about you.

Date of experience: May 1, 2017

Thumbnail of user tinar2
Georgia
42 reviews
168 helpful votes
  • Send Message
September 22nd, 2010

I just recently used itunes with a gift card they gave me. At first I though you had to have MAC products to play this music. Surprise you don't! So I got 9 songs to download. I have always been kinda wary about getting music from online. Bad experiences are to blame. But this was more convenient than I thought it would be and they had a very broad selection of music. Though I was not thrilled about the automatic tax deduction they took for each download, as this made it hard to gauge how much I could get. Also at times the site ran a little slow. But on the all I was pleased and will no doubt use it again in the future.

Date of experience: September 22, 2010

Thumbnail of user kevind302
New York
2 reviews
9 helpful votes
  • Send Message
October 18th, 2018

ITunes has a huge catalogue of music available to anyone but mostly only if you're willing to pay. However, it stands out due to its quality and availability.

Date of experience: October 17, 2018

Thumbnail of user nickd71
Illinois
5 reviews
2 helpful votes
  • Send Message
November 10th, 2016

Using it all the way. Rather simple and convenient. The major drawback about this thing is that PC resource drain, the system nearly freezes when iTunes is starting. Thats fine tho, maybe I just need to upgrade my PC

Date of experience: November 10, 2016

Thumbnail of user johng133
Oklahoma
8 reviews
12 helpful votes
  • Send Message
February 1st, 2016

No matter what music you like you can find it on iTunes. I have really varied tastes but iTunes fits the bill. I get classical, blues, rock, alternative - whatever I want on iTunes. They generally have even hard to find albums and songs that were not available anywhere else. You can't go wrong with iTunes.

Date of experience: February 1, 2016

Thumbnail of user ashleyw32
Ireland
4 reviews
34 helpful votes
  • Send Message
September 5th, 2014

I love iTunes and Apple for so many reasons. It is like a musical heaven for me. But I do have one small annoying complaint. I can't figure this out but for some reason I ended up with two accounts so now when I download it can be confusing. Especially with software updates. I think I need to figure out how to combine my accounts but despite this small problem I'm still happy to give iTunes 5 stars.

Service
Value

Date of experience: September 5, 2014

Thumbnail of user michelleb255
Indiana
3 reviews
0 helpful votes
  • Send Message
July 17th, 2017

I've been using this for a few years and I have to say that I am pleased with the variety of music this place has to offer, and I'm definitely pleased with the ability to transfer songs from a CD to the library. One issue that's been catching my attention is that I have noticed that the store does have some prices that are not very reasonable even for me. There have also been glitches where some songs were able to be transferred to the library even after a few tries of doing so.

Date of experience: July 17, 2017

Thumbnail of user maxineb8
New York
55 reviews
175 helpful votes
  • Send Message
September 28th, 2015

Love iTunes. Pros the list of music is great. My only con is if you have songs by different performers they are all in a row and I can't. Move them to different arrangement and the editing the list is not easy for me.

Date of experience: September 28, 2015

Thumbnail of user janed199
California
2 reviews
16 helpful votes
  • Send Message
March 17th, 2017

Last week, I ordered an app for my daughter's tablet, as it is her main outlet of fun being special needs. Well, for some reason I was charged and it wouldn't download correctly. SO I went to Apple Store a while's away. I brought tablet and daughter in tow, and showed them the situation involved. Thankfully I had backed up device to save things as I had to completely restore it and check if it would download. Well, after some time, it wouldn't. My child impatient and hungry, I was getting anxious. The kind Genius Bar staff, replaced the tablet, THEN downloaded the app for me for her to play and gave me some credit on my iTunes account for inconvenience. I almost cried in happiness. They followed my model of give something that won't cost anything to the company, but will go miles in returns. Thank you Apple.

Date of experience: March 16, 2017

Thumbnail of user kellyw243
Canada
2 reviews
9 helpful votes
  • Send Message
October 15th, 2018

Cons:
Non-competitive pricing of ebooks and audiobooks
Full catalogue of media is not available to Canadian consumers
Too many individual apps on mobile and media devices such as iPhone and iPod (the store and each media type requires a different app to use).

Pros:
Excellent quality media
Music can be converted to mp3 format and works well on non-Apple products such as simple mp3 players
Exclusive content
Reasonable pricing on movies, shows and music
Easy redemption process for many BluRay movies that come with digital copies

Date of experience: October 13, 2018

Thumbnail of user judia3
Indiana
2 reviews
2 helpful votes
  • Send Message
January 11th, 2016

I am an adamant apple user, but I don't like that app continually forces you to use apple music and it is frustrating that it also restricts the import of music from other sources. I buy occasionally from iTunes, but some of my old music does not have a source.

Too limiting!

Date of experience: January 11, 2016

Thumbnail of user christopherk30
Washington
3 reviews
0 helpful votes
  • Send Message
February 29th, 2016

Not the cheapest but very reliable and secure, in my experience. ITunes continues to evolve. They need to leap a generation ahead, and for that I wish they would not hold back. They do too many incremental updates and upgrades. * Also they need to offer a lossless audio version for their music.

Date of experience: February 29, 2016

Thumbnail of user sunt2
Finland
15 reviews
26 helpful votes
  • Send Message
October 2nd, 2015

Mac and Apple both lack in so many things people seem to just overlook, iTunes is just the same. It's never worth the prices or so called '' freebies'' when they're just ripping everyone off. Suppose some people will be always content with it and apple users have to be content.

Tip for consumers:
Use an alternative like Vox

Service
Value
Returns
Quality

Date of experience: October 2, 2015

Thumbnail of user timothys31
California
3 reviews
14 helpful votes
  • Send Message
March 16th, 2015

I have hooked uo with iTunes for over nine years. On two occasions downloads got lost in the shuffle,. It took a while to get things right. They have always had a decent selection. I like Southern Gospel.- a bit thin. All in all iTunes has been my go to source for music.

Tip for consumers:
Due things with patience, If you hurry, you might get cobbed up.

Service
Value
Quality

Date of experience: March 16, 2015

Thumbnail of user leslied31
Florida
16 reviews
4 helpful votes
  • Send Message
August 22nd, 2016

I've received some erroneous charges and they are always credited immediately. Customer service even personally emails you so you have a contact. Very thorough. If you want to purchase a subscription do it thru iTunes. Because if you ever want to cancel some of these companies are overseas and want you to write them to cancel. While they keep billing! Took it to iTunes and boom! It was cancelled immediately!

Date of experience: August 22, 2016

Thumbnail of user marko172
India
4 reviews
1 helpful vote
  • Send Message
December 27th, 2014

ITunes provides a wide range of electronic installing for songs, films, tv reveals, and songs video clips. You need to obtain the iTunes application in order to shop and once you have iTunes, it is easy to use. Create sure your iTunes application is always up up to now to prevent having problems installing your items. You can also visit 4SaleUSA.com here you get more iTunes Music and gather information.

Date of experience: December 27, 2014

Thumbnail of user sandyp10
California
3 reviews
4 helpful votes
  • Send Message
August 21st, 2014

I have never had a problem with iTunes! I completely love the experience. Haven't had a chance to call and discuss an issue with anyone yet, but if it comes to it im sure it'll be great. Thank you iTunes.

Service
Value
Quality

Date of experience: August 21, 2014

Thumbnail of user taylorh26
Michigan
3 reviews
8 helpful votes
  • Send Message
March 19th, 2015

ITunes is amazing. However, I do not use it for music but I do get lots of apps. I love the quality of the things I purchase and the fact that I can stock up on gift cards makes it all worth it. I can't imagine using any other site.

Date of experience: March 19, 2015

Thumbnail of user bonniem321
Canada
2 reviews
0 helpful votes
  • Send Message
January 4th, 2020

I order from Canada and have always had fast and efficient service. The only thing i wish is that coupon codes would not expire before i am ready to order!

Date of experience: January 2, 2020

Thumbnail of user gaylej2
Michigan
8 reviews
10 helpful votes
  • Send Message
February 3rd, 2015

This is the perfect place to find a song... A song no one remembers except you! You will definitely not be able to find it at the record store... There are no record stores! So when I need a song, I don't have to get out of my Jammie's. Just type type, click click and PLAY!

Date of experience: February 3, 2015

Thumbnail of user vanessaw24
Texas
5 reviews
6 helpful votes
  • Send Message
July 29th, 2016

Things may be cheaper elsewhere, but if you have an iPhone, iPod, Macbook Pro, and iMac, they make it so easy. Purchases download automatically to all your registered devices and you can also re-download anything you've purchased in the past. They occasionally have hit songs on sale for 69 cents a piece. They also have a good amount of kpop available in the US store, and some Japanese stuff as well. Never had any issues whatsoever.

Date of experience: July 28, 2016

Thumbnail of user melissae
Australia
5 reviews
13 helpful votes
  • Send Message
January 22nd, 2010

ITunes is probably the safest way to download music and movies and the quality is fantastic, but it is expensive you will no doubt pay the same price to download the items as you would if you bought it in the shop. But if your looking for somewhere to download music and movies and don't mind paying extra then iTunes is one of the safest choices.

Date of experience: January 22, 2010

Thumbnail of user florenc312
India
5 reviews
3 helpful votes
  • Send Message
October 19th, 2014

This is a reliable website to obtain songs and iPhone/iPad applications from. ITunes is probably the most secure way to obtain songs and films and the top quality is amazing, but it is costly you will no question pay the same cost to obtain the products as you would if you purchased it in a store. Never had a problem with this website.

Date of experience: October 19, 2014

Thumbnail of user gabyp
Gabby P.
California
23 reviews
56 helpful votes
  • Send Message
January 8th, 2012

iTunes offers a wide variety of digital downloads for music, movies, television shows, and music videos. You need to download the iTunes software in order to make purchases and once you have iTunes, it is easy to use. Make sure your iTunes software is always up to date to avoid having problems downloading your items.

Date of experience: January 8, 2012

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

https://t.co/jw2s2L0RLt

How do I know I can trust these reviews about iTunes?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about iTunes?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business