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iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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Reviews (257)

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download music (12)
Thumbnail of user oliviah15
Texas
7 reviews
1 helpful vote
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February 22nd, 2016

Itunes is a favorite to find any artist or song you may be looking for, I'm an oldies listener but I also love new modern music and I can find whatever I want. Love it!

Date of experience: February 22, 2016

Thumbnail of user chrisw251
Australia
2 reviews
5 helpful votes
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May 29th, 2017

Have never had an issue with playing any of the music I have purchased, even though I do not have a Mac. Everything always works fine, and this keeps the daughter happy on her iPod.

Date of experience: May 29, 2017

Thumbnail of user cheryls67
South Carolina
13 reviews
10 helpful votes
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May 5th, 2016

I am a die hard Apple fan, so of course iTunes ties into that. But I find the selection good, prices aren't bad, and it's easy to search or just browse.

Date of experience: May 4, 2016

Thumbnail of user caroln8
Wisconsin
9 reviews
12 helpful votes
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June 29th, 2015

I have a 16 year old grandson and like to send him little gifts. Itunes makes a great gift for a teenager! What do I know about what their current "likes" are?!?!? This makes it so easy.

Date of experience: June 29, 2015

Thumbnail of user rebeccac27
Minnesota
2 reviews
2 helpful votes
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February 9th, 2015

I wish it would show when you've already bought a song or there was a way to switch versions of songs or show you what other versions are available right before purchase...

Date of experience: February 9, 2015

Thumbnail of user lorent12
Rhode Island
5 reviews
10 helpful votes
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September 7th, 2015

I used iTunes exclusively until songs began to disappear from my iTunes list. It turns out that if they deem a song no longer profitable they literally steal it back from your computer and iPod. I emailed, called and complained until one of their representatives told me that they would NOT return my $$ or the songs that I had purchased.He went on to say that I should have made a CD copy to keep the songs that I purchased (kind of defeats the purpose of having an iPad). I have since switched to Songbird and transferred my entire iTunes library to Songbird and I have had no problems since. I WOULD NOT RECOMMEND unless you load all of your own songs onto iTunes.

Tip for consumers:
Do NOT purchase ANY music from the iTunes store. They may steal it back from you and still keep your money.

Service
Value
Returns
Quality

Date of experience: September 7, 2015

Thumbnail of user georges98
South Carolina
6 reviews
36 helpful votes
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September 23rd, 2014

The only thing to hate about the site is that I didn't have the idea first and got rich from it. Easy way to purchase music and always stay up on new stuff. Love it

Value
Quality

Date of experience: September 23, 2014

Thumbnail of user lisaw230
District of Columbia
3 reviews
0 helpful votes
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February 17th, 2017

The best offline media player I've ever used. I can listen to any track whether online or offline. Can easily update my playlist with the latest music.

Date of experience: February 16, 2017

Thumbnail of user luizf5
Brazil
1 review
0 helpful votes
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June 13th, 2017

The best music Enterprise. I don't think there's a better site for music than iTunes. An example is how easy it is to find the tune one wants to listen.

Date of experience: June 12, 2017

Thumbnail of user donnaw113
Canada
6 reviews
7 helpful votes
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April 2nd, 2017

Haven't looked at any other website for music anymore, the selection is amazing for less than 10$ a month. If only they had subscription less then 20 a month for movies and tv.

Date of experience: April 1, 2017

Thumbnail of user jacodyt
Virginia
3 reviews
1 helpful vote
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March 23rd, 2023

I've seen better ones but can't name something I can complain about. It works, that is all I can say

Value
Quality

Date of experience: March 23, 2023

Thumbnail of user jennifere1528
Georgia
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

WARNING For the last 4 days I have spent my time going back and forth with ITUNE/TikTok over an email about a purchased made and these companies now mind you I have given these two companies to call me and they will not call so don't waste your time giving these companies your telephone number they won't call you! They will make you do a report online and then deny your request and these companies will just take your money and run by not giving you what you purchased. Then telling me that if I purchase these items again which are gifts on TikTok use to battle other people on LIVE CHAT these two companies work together and basically charged me $50 for 3303 coins and I keep explaining THAT I WAS CHARGED FOR ITEMS THAT WERE NOT RECEIVED! SO, why did you take my money! So, to everyone here reading reviews please make sure you are receiving your product of purchase or they will not refund you your money! Also, TikTok came at with the next time I purchase coins for a battle they will deduct my coins on my next purchase! Now, you tell me why would I purchase anything for these companies now to help my people battle on TikTok I WON'T! That is why they are always on the news with problems! OH YEAH NOT TO MENTION IT HAPPENED TWICE ONE FOR $50 the other for $20 and why would I need to lie! Y'all just be careful with your purchases through Itune!

Tip for consumers:
I think I deserve a refund

Products used:
NONE JUST TAKE MONEY AND NO ITEM

Service
Value
Shipping
Returns
Quality

Date of experience: December 17, 2022

Thumbnail of user alexm114
Luxembourg
6 reviews
3 helpful votes
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July 26th, 2016

Wel i have usend this platform wen i hade my first iPhone witch was the iPhone 4. An toe me the site is verry interesting for peoples witch have Appel Stuff so for them the Site is complet an easy to use.

Date of experience: July 25, 2016

Thumbnail of user robertd52
Australia
3 reviews
5 helpful votes
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January 15th, 2015

I am based in Australia. Their music cost is too expensive. Whilst I buy a few songs from them I purchase from cheaper sites after using iTunes to research what I want to buy.

Date of experience: January 15, 2015

Thumbnail of user jamesw168
Texas
5 reviews
12 helpful votes
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March 25th, 2015

Who buy music nowadays anyway? If only I would want to support fav bands I would buy from them directly or donate. I dont want those big companies get any of buck of it!

Date of experience: March 25, 2015

Thumbnail of user janh344
Netherlands
4 reviews
1 helpful vote
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October 23rd, 2020

Never had an problems with them, not always easy to get hold of them, but the music choices are good and easy to download.

Date of experience: October 23, 2020

Thumbnail of user johnd491
California
5 reviews
2 helpful votes
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January 25th, 2016

I started using Itunes from the beginning and I have bought a lot of music over the years. And now my wife and my children are able to share all our music with the family sharing.

Date of experience: January 24, 2016

Thumbnail of user siddharths2
Singapore
13 reviews
3 helpful votes
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August 3rd, 2015

The IOS Apple Developer Program doesn't seem to be working well when I submit a build from xcode6

Suggestions:
Add iTunes, music, movies and other developer programs to our current developer programs

Tip for consumers:
Fix all the errors in your iOS or mac application before you submit it for build to the iTunes connect

Service
Value

Date of experience: August 3, 2015

Thumbnail of user evab20
India
2 reviews
5 helpful votes
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June 2nd, 2015

I love iTunes It is really so easy to use and find things we are looking for. We can also preview the songs we want to buy before we buy the full song.

Date of experience: June 2, 2015

Thumbnail of user adaw8
Netherlands
3 reviews
2 helpful votes
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July 11th, 2017

The program is well-known and useful for apple devices but it has the same problem it had for years. At opening it somehow loads all the resource of the PC no matter how good this PC is...

Date of experience: July 11, 2017

Thumbnail of user aprilf3
Florida
4 reviews
53 helpful votes
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August 12th, 2014

I love iTunes! It's the best place to find music, movies, books, TV shows, and other apps. Recently, I got fond of iTunes Radio where I can hear music from selected radio stations.

Date of experience: August 12, 2014

Thumbnail of user elizabethw75
Tennessee
35 reviews
50 helpful votes
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June 17th, 2016

If you don't have Apple products, itunes will take your money and make you pay even if they offer 3 free months! AVOID AVOID AVOID if you don't have anything Mac! They offered 3 free months, and did not deliver!

Date of experience: June 17, 2016

Thumbnail of user denicea1
6 reviews
1 helpful vote
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February 3rd, 2016

I just love itunes, you can find variety of music & songs. You can get any type of songs or music whichever you wish to hear & enjoy. Nice collection of songs

Date of experience: February 3, 2016

Thumbnail of user kevinf7
New York
5 reviews
12 helpful votes
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September 26th, 2011

The new social functions are awesome. Always have good recommendations from reviewers. Prices are good. Always a reliable working site. The best of the best!

Date of experience: September 26, 2011

Thumbnail of user glennl183
Texas
3 reviews
0 helpful votes
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December 20th, 2021

I really like downloading with them, although their page has quite a few inbound and outbound network speed problems.

Service
Value
Quality

Date of experience: December 20, 2021

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