• iTunes

iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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Reviews that mention popular keywords

download music (12)
Thumbnail of user cheryls67
South Carolina
13 reviews
10 helpful votes
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May 5th, 2016

I am a die hard Apple fan, so of course iTunes ties into that. But I find the selection good, prices aren't bad, and it's easy to search or just browse.

Thumbnail of user caroln8
Wisconsin
9 reviews
12 helpful votes
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June 29th, 2015

I have a 16 year old grandson and like to send him little gifts. Itunes makes a great gift for a teenager! What do I know about what their current "likes" are?!?!? This makes it so easy.

Thumbnail of user kellyw243
Canada
2 reviews
9 helpful votes
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October 15th, 2018

Cons:
Non-competitive pricing of ebooks and audiobooks
Full catalogue of media is not available to Canadian consumers
Too many individual apps on mobile and media devices such as iPhone and iPod (the store and each media type requires a different app to use).

Pros:
Excellent quality media
Music can be converted to mp3 format and works well on non-Apple products such as simple mp3 players
Exclusive content
Reasonable pricing on movies, shows and music
Easy redemption process for many BluRay movies that come with digital copies

Thumbnail of user rebeccac27
Minnesota
2 reviews
2 helpful votes
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February 9th, 2015

I wish it would show when you've already bought a song or there was a way to switch versions of songs or show you what other versions are available right before purchase...

Thumbnail of user lorent12
Rhode Island
5 reviews
10 helpful votes
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September 7th, 2015

I used iTunes exclusively until songs began to disappear from my iTunes list. It turns out that if they deem a song no longer profitable they literally steal it back from your computer and iPod. I emailed, called and complained until one of their representatives told me that they would NOT return my $$ or the songs that I had purchased.He went on to say that I should have made a CD copy to keep the songs that I purchased (kind of defeats the purpose of having an iPad). I have since switched to Songbird and transferred my entire iTunes library to Songbird and I have had no problems since. I WOULD NOT RECOMMEND unless you load all of your own songs onto iTunes.

Tip for consumers:
Do NOT purchase ANY music from the iTunes store. They may steal it back from you and still keep your money.

Service
Value
Returns
Quality
Thumbnail of user georges98
South Carolina
6 reviews
36 helpful votes
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September 23rd, 2014

The only thing to hate about the site is that I didn't have the idea first and got rich from it. Easy way to purchase music and always stay up on new stuff. Love it

Value
Quality
Thumbnail of user lisaw230
District of Columbia
3 reviews
0 helpful votes
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February 17th, 2017

The best offline media player I've ever used. I can listen to any track whether online or offline. Can easily update my playlist with the latest music.

Thumbnail of user luizf5
Brazil
1 review
0 helpful votes
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June 13th, 2017

The best music Enterprise. I don't think there's a better site for music than iTunes. An example is how easy it is to find the tune one wants to listen.

Thumbnail of user bonniem321
Canada
2 reviews
0 helpful votes
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January 4th, 2020

I order from Canada and have always had fast and efficient service. The only thing i wish is that coupon codes would not expire before i am ready to order!

Thumbnail of user donnaw113
Canada
6 reviews
7 helpful votes
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April 2nd, 2017

Haven't looked at any other website for music anymore, the selection is amazing for less than 10$ a month. If only they had subscription less then 20 a month for movies and tv.

Thumbnail of user alexm114
Luxembourg
6 reviews
3 helpful votes
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July 26th, 2016

Wel i have usend this platform wen i hade my first iPhone witch was the iPhone 4. An toe me the site is verry interesting for peoples witch have Appel Stuff so for them the Site is complet an easy to use.

Thumbnail of user robertd52
Australia
3 reviews
5 helpful votes
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January 15th, 2015

I am based in Australia. Their music cost is too expensive. Whilst I buy a few songs from them I purchase from cheaper sites after using iTunes to research what I want to buy.

Thumbnail of user siddharths2
Singapore
13 reviews
3 helpful votes
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August 3rd, 2015

The IOS Apple Developer Program doesn't seem to be working well when I submit a build from xcode6

Suggestions:
Add iTunes, music, movies and other developer programs to our current developer programs

Tip for consumers:
Fix all the errors in your iOS or mac application before you submit it for build to the iTunes connect

Service
Value
Thumbnail of user johnd491
California
5 reviews
2 helpful votes
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January 25th, 2016

I started using Itunes from the beginning and I have bought a lot of music over the years. And now my wife and my children are able to share all our music with the family sharing.

Thumbnail of user evab20
India
2 reviews
5 helpful votes
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June 2nd, 2015

I love iTunes It is really so easy to use and find things we are looking for. We can also preview the songs we want to buy before we buy the full song.

Thumbnail of user adaw8
Netherlands
3 reviews
2 helpful votes
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July 11th, 2017

The program is well-known and useful for apple devices but it has the same problem it had for years. At opening it somehow loads all the resource of the PC no matter how good this PC is...

Thumbnail of user aprilf3
Florida
4 reviews
53 helpful votes
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August 12th, 2014

I love iTunes! It's the best place to find music, movies, books, TV shows, and other apps. Recently, I got fond of iTunes Radio where I can hear music from selected radio stations.

Thumbnail of user elizabethw75
Tennessee
35 reviews
50 helpful votes
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June 17th, 2016

If you don't have Apple products, itunes will take your money and make you pay even if they offer 3 free months! AVOID AVOID AVOID if you don't have anything Mac! They offered 3 free months, and did not deliver!

Thumbnail of user denicea1
6 reviews
1 helpful vote
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February 3rd, 2016

I just love itunes, you can find variety of music & songs. You can get any type of songs or music whichever you wish to hear & enjoy. Nice collection of songs

Thumbnail of user kevinf7
New York
5 reviews
12 helpful votes
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September 26th, 2011

The new social functions are awesome. Always have good recommendations from reviewers. Prices are good. Always a reliable working site. The best of the best!

Thumbnail of user jimw64
North Carolina
1 review
2 helpful votes
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March 9th, 2015

Having just gotten a Kindle Fire two days ago, I was surprised to learn there didn't seem to be a direct way to transfer music using the built in music app.

Service
Value
Shipping
Returns
Quality
Thumbnail of user drs631
Wisconsin
1 review
0 helpful votes
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January 5th, 2023

GODDAMN IT ITUNES YOU DID IT AGAIN 2 YEARS LATER?!?!?!?!?!?!?!

First it was true colors with amphibia AND NOW FOR THE FUTURE THE OWL HOUSE!

Whoever thought that was a good idea to realize THE FULL EPISODE PLEASE FIRE THEM NOW
I know it was probably a group decision or one dumb employe but ARE YOU KDDING ME!

Thumbnail of user luiss27
Washington
2 reviews
2 helpful votes
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May 30th, 2014

Bought an Ipod Nano, installed Itunes, attempted to delete the one and only song on the Ipod, but Itunes offered no way to delete the song, the interface is totally non-intuitive.
Solution: Itunes uninstalled, CopytTans Suite installed, problem solved

Thumbnail of user cavinp
Netherlands
13 reviews
231 helpful votes
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February 14th, 2016

They're alright, but there are other music sights around that allow your music to be played on any portable device, not just apple devices!

Thumbnail of user seanp19
Virginia
5 reviews
6 helpful votes
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September 26th, 2014

Very easy to find and download music although the site has been a bit buggy at times. Though I use iTunes all the time... can't go wrong.

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