• iTunes

iTunes

Is this your business?
Write a Review

Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

download music (12)
Thumbnail of user jerrym95
Netherlands
1 review
0 helpful votes
  • Send Message
November 18th, 2016

A rather convenient thing, however its influence on system load sometimes can drive me mad. Still a good storage and music moving tool for me^^

Thumbnail of user gregoryf17
2 reviews
44 helpful votes
  • Send Message
December 11th, 2015

One of the better services. Google Play will always be my favorite, however ITunes is quite competent as they were the original service.

Thumbnail of user daleh32
Ohio
22 reviews
27 helpful votes
  • Send Message
February 2nd, 2015

Many songs in library to choose from. Priced reasonable. Easy to download. I find this site a great option for music lovers everywhere.

Thumbnail of user josephg39
Florida
3 reviews
3 helpful votes
  • Send Message
April 1st, 2015

It was loaded properly and arrived quickly. Don't really know what else to say about a gift card than it worked.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandraa18
Honduras
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2016

The best music app for those apple users without Itunes music isnt great on Iphone, Ipads, or Ipods. I always use Itunes to download my music i get all my favorite tracks, i get what i want singles or full amlbums, on all my genres, i only listen to Country, hip hop, or rap music like 2chainz, young thug, or rae sremmurd they got it all

Thumbnail of user kingstonj
Australia
2 reviews
0 helpful votes
  • Send Message
February 14th, 2017

I wish it could be some free elements, atleast for new users of IPhone and i need to maintain balance separately, i wish they offer selling of user's personal photos to use iTunes

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
  • Send Message
March 22nd, 2016

I am only reviewing the App Store/iTunes Game, "Jewel Crush, Match 3". I wish there were separate categories on Sitejabber for these huge sites with multiple functions, like the App Store. I've played and enjoyed Jewel Crush for some months now. At one point, I was able to become a VIP member for $2.99 a week. This has numerous benefits. However, now I'm done with the highest level of this game, and I'm trying to stop VIP membership. The site says you can stop it by entering your cancellation in the site. THERE IS NO SITE ON WHICH I CAN CANCEL! When i look up options or ask questions, IT IS IN CHINESE!
I don't read, speak or understand CHINESE! So it looks as if, unless someone contacts me because i submitted a complaint, for the rest of my life AND BEYOND, I will be charged $2.99 a week for a game i stopped playing because I got as far as I can.
I believe this is a breach of contract and fraud. And it should be easier to contact these game sites without having to first learn HOW TO WRITE CHINESE!

Thumbnail of user dieterm
California
6 reviews
42 helpful votes
  • Send Message
February 23rd, 2015

Probably the best platform for music and podcast. I'm a long time user and haven't come across serious issues.

Quality
Thumbnail of user stevea77
GB
9 reviews
27 helpful votes
  • Send Message
January 17th, 2016

Whichever album you can think of - it's there and it's very easy to download. I don't know how I lived my life before this! :)

Thumbnail of user anitam34
District of Columbia
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2016

Not that great when it comes to trying to sync up two-way with my iPhone but it at least comes free! Come on Apple you can do a little better?

Thumbnail of user calebk14
Oklahoma
3 reviews
0 helpful votes
  • Send Message
December 8th, 2015

Like many of apple's products and websites it is very easy no cluttered and simple! Definitely recommended!

Thumbnail of user rebeccag20
Australia
3 reviews
4 helpful votes
  • Send Message
May 20th, 2015

ITune is a simple, clean and effective way to discover new music, based on songs and artists you like.

Thumbnail of user rong75
Virginia
17 reviews
45 helpful votes
  • Send Message
June 23rd, 2016

I like iTurnes, but their prices are a bit high. However, it's easy to download music from their site.

Thumbnail of user davidk128
Pennsylvania
3 reviews
2 helpful votes
  • Send Message
April 7th, 2015

The quality of most of their content is excellent, but often overpriced. I can get a lot of that stuff free, legally.

Thumbnail of user angelz4
Florida
3 reviews
7 helpful votes
  • Send Message
December 1st, 2014

Love it. No longer having to purchase full cd's is awesome. I cant remember the last CD that I happened to like all the songs on.

Thumbnail of user anthonyw38
Isle of Man
5 reviews
18 helpful votes
  • Send Message
August 29th, 2016

Professional tool to manage your apple devices.It can be used to store music, download music and many other useful functions

Thumbnail of user jacodyt
Virginia
3 reviews
1 helpful vote
  • Send Message
March 23rd, 2023

I've seen better ones but can't name something I can complain about. It works, that is all I can say

Value
Quality
Thumbnail of user jennifere1528
Georgia
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

WARNING For the last 4 days I have spent my time going back and forth with ITUNE/TikTok over an email about a purchased made and these companies now mind you I have given these two companies to call me and they will not call so don't waste your time giving these companies your telephone number they won't call you! They will make you do a report online and then deny your request and these companies will just take your money and run by not giving you what you purchased. Then telling me that if I purchase these items again which are gifts on TikTok use to battle other people on LIVE CHAT these two companies work together and basically charged me $50 for 3303 coins and I keep explaining THAT I WAS CHARGED FOR ITEMS THAT WERE NOT RECEIVED! SO, why did you take my money! So, to everyone here reading reviews please make sure you are receiving your product of purchase or they will not refund you your money! Also, TikTok came at with the next time I purchase coins for a battle they will deduct my coins on my next purchase! Now, you tell me why would I purchase anything for these companies now to help my people battle on TikTok I WON'T! That is why they are always on the news with problems! OH YEAH NOT TO MENTION IT HAPPENED TWICE ONE FOR $50 the other for $20 and why would I need to lie! Y'all just be careful with your purchases through Itune!

Tip for consumers:
I think I deserve a refund

Products used:
NONE JUST TAKE MONEY AND NO ITEM

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnauirs
Honduras
7 reviews
8 helpful votes
  • Send Message
February 15th, 2016

I can usually buy the song I like. Wish they could be less apple centric as I use multiple devices and my music only syncs with apple stuff

Thumbnail of user janh344
Netherlands
4 reviews
1 helpful vote
  • Send Message
October 23rd, 2020

Never had an problems with them, not always easy to get hold of them, but the music choices are good and easy to download.

Thumbnail of user lisal92
Alabama
3 reviews
7 helpful votes
  • Send Message
September 7th, 2015

I have purchased over a 100 songs on I tunes. It is easy to use and understand. I recommend this site to anyone looking to download music.

Thumbnail of user gaelp1
GB
4 reviews
1 helpful vote
  • Send Message
February 14th, 2017

There is always a lot of new music available on the iTunes. I found a lot of artist that are great. I'm checking it on a daily base :)

Thumbnail of user kennedym1
Netherlands
2 reviews
54 helpful votes
  • Send Message
February 27th, 2017

This is the most pathetic music streaming service there is out there. Steve would be ashamed to be associated with it

Thumbnail of user ahsank2
Bangladesh
5 reviews
1 helpful vote
  • Send Message
October 4th, 2016

Hello Guys, if you ae a music lover, if you feel the soul of yours and like to see the world and enjoy the life then iTunes for you. Ding Ding...

Thumbnail of user chantelleh
GB
5 reviews
3 helpful votes
  • Send Message
May 9th, 2015

It is easy to use and find things you are looking for. You can also preview the song/s you want to buy before you buy the full song.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

https://t.co/jw2s2L0RLt

How do I know I can trust these reviews about iTunes?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about iTunes?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business