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iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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Reviews (257)

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download music (12)
Thumbnail of user jimw64
North Carolina
1 review
2 helpful votes
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March 9th, 2015

Having just gotten a Kindle Fire two days ago, I was surprised to learn there didn't seem to be a direct way to transfer music using the built in music app.

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Value
Shipping
Returns
Quality

Date of experience: March 9, 2015

Thumbnail of user rosiew71
Ukraine
3 reviews
0 helpful votes
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October 25th, 2021

I love this service it has the most popular items. I usee it more than 5 years and ant this app is the top.

Date of experience: October 25, 2021

Thumbnail of user luiss27
Washington
2 reviews
2 helpful votes
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May 30th, 2014

Bought an Ipod Nano, installed Itunes, attempted to delete the one and only song on the Ipod, but Itunes offered no way to delete the song, the interface is totally non-intuitive.
Solution: Itunes uninstalled, CopytTans Suite installed, problem solved

Date of experience: May 30, 2014

Thumbnail of user nadymonroe
India
1 review
1 helpful vote
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September 10th, 2023

Its slow, it rarely works, music store is glitchy, itunes store doesnt open, sometimes it doesnt detect devices

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Date of experience: September 10, 2023

Thumbnail of user jerrym95
Netherlands
1 review
0 helpful votes
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November 18th, 2016

A rather convenient thing, however its influence on system load sometimes can drive me mad. Still a good storage and music moving tool for me^^

Date of experience: November 17, 2016

Thumbnail of user cavinp
Netherlands
13 reviews
231 helpful votes
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February 14th, 2016

They're alright, but there are other music sights around that allow your music to be played on any portable device, not just apple devices!

Date of experience: February 14, 2016

Thumbnail of user seanp19
Virginia
5 reviews
6 helpful votes
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September 26th, 2014

Very easy to find and download music although the site has been a bit buggy at times. Though I use iTunes all the time... can't go wrong.

Date of experience: September 26, 2014

Thumbnail of user gregoryf17
2 reviews
44 helpful votes
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December 11th, 2015

One of the better services. Google Play will always be my favorite, however ITunes is quite competent as they were the original service.

Date of experience: December 11, 2015

Thumbnail of user daleh32
Ohio
22 reviews
27 helpful votes
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February 2nd, 2015

Many songs in library to choose from. Priced reasonable. Easy to download. I find this site a great option for music lovers everywhere.

Date of experience: February 2, 2015

Thumbnail of user josephg39
Florida
3 reviews
3 helpful votes
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April 1st, 2015

It was loaded properly and arrived quickly. Don't really know what else to say about a gift card than it worked.

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Value
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Quality

Date of experience: April 1, 2015

Thumbnail of user alexandraa18
Honduras
2 reviews
0 helpful votes
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November 3rd, 2016

The best music app for those apple users without Itunes music isnt great on Iphone, Ipads, or Ipods. I always use Itunes to download my music i get all my favorite tracks, i get what i want singles or full amlbums, on all my genres, i only listen to Country, hip hop, or rap music like 2chainz, young thug, or rae sremmurd they got it all

Date of experience: November 3, 2016

Thumbnail of user kingstonj
Australia
2 reviews
0 helpful votes
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February 14th, 2017

I wish it could be some free elements, atleast for new users of IPhone and i need to maintain balance separately, i wish they offer selling of user's personal photos to use iTunes

Date of experience: February 14, 2017

Thumbnail of user dieterm
California
6 reviews
42 helpful votes
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February 23rd, 2015

Probably the best platform for music and podcast. I'm a long time user and haven't come across serious issues.

Quality

Date of experience: February 23, 2015

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
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March 22nd, 2016

I am only reviewing the App Store/iTunes Game, "Jewel Crush, Match 3". I wish there were separate categories on Sitejabber for these huge sites with multiple functions, like the App Store. I've played and enjoyed Jewel Crush for some months now. At one point, I was able to become a VIP member for $2.99 a week. This has numerous benefits. However, now I'm done with the highest level of this game, and I'm trying to stop VIP membership. The site says you can stop it by entering your cancellation in the site. THERE IS NO SITE ON WHICH I CAN CANCEL! When i look up options or ask questions, IT IS IN CHINESE!
I don't read, speak or understand CHINESE! So it looks as if, unless someone contacts me because i submitted a complaint, for the rest of my life AND BEYOND, I will be charged $2.99 a week for a game i stopped playing because I got as far as I can.
I believe this is a breach of contract and fraud. And it should be easier to contact these game sites without having to first learn HOW TO WRITE CHINESE!

Date of experience: March 22, 2016

Thumbnail of user stevea77
GB
9 reviews
27 helpful votes
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January 17th, 2016

Whichever album you can think of - it's there and it's very easy to download. I don't know how I lived my life before this! :)

Date of experience: January 17, 2016

Thumbnail of user anitam34
District of Columbia
2 reviews
0 helpful votes
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April 22nd, 2016

Not that great when it comes to trying to sync up two-way with my iPhone but it at least comes free! Come on Apple you can do a little better?

Date of experience: April 21, 2016

Thumbnail of user calebk14
Oklahoma
3 reviews
0 helpful votes
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December 8th, 2015

Like many of apple's products and websites it is very easy no cluttered and simple! Definitely recommended!

Date of experience: December 8, 2015

Thumbnail of user rebeccag20
Australia
3 reviews
4 helpful votes
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May 20th, 2015

ITune is a simple, clean and effective way to discover new music, based on songs and artists you like.

Date of experience: May 20, 2015

Thumbnail of user rong75
Virginia
17 reviews
45 helpful votes
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June 23rd, 2016

I like iTurnes, but their prices are a bit high. However, it's easy to download music from their site.

Date of experience: June 22, 2016

Thumbnail of user coronadom1
Peru
1 review
0 helpful votes
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January 4th, 2023

Here I leave a negative comment on the use of Itunes for which all my family and all friends and neighbors decided to stop using this iPhone tool and the use of these cell phones in general. It turns out that in this 2022 several people began to play online Poker-WSOP, we were a total of 22 people who played online. Very entertaining game besides having fun and showing our skills for this game. On July 11 and 31,2022, I was charged for the purchase of supposed tokens to play, in total they made 4 improper charges, a total of a little less than $100. They also began to charge my family and friends without authorization. I NEVER bought those tokens and I didn't give them authorization either (I was supposed to authorize with my ID-or the identification of my fingerprint in purchases) and I NEVER did the same thing with my family and friends. I made a formal claim for reimbursement in the Itunes claims option and they only recognized one refund and not the other 3 improper and unauthorized charges. Knowing that they had recognized a return with the same characteristics, I looked in the purchase section and it turned out that iTunes had removed those purchases from my cell phone and I suppose it was so that I would NOT use them as an example to demand the rest of returns. The same thing happened with my family and friends and neighbors. I wrote to the online poker game-WSOP and they tried as much as possible to return any improper charges but they concluded that it was an iTunes problem because they charge without their knowledge and they manage them. I have that in writing from the WSOP online game. What a pity that Itunes DOES NOT CARE about its customers, about its consumers, for providing a good service to those who consume its products. My family, friends and neighbors have stopped using these devices and for months we have preferred Androids on which I can consume whatever I want but I must enter my payment and authorize any purchase. Itunes steals money from me and if it does it with millions of people without them claiming or expressing it or saying anything, they continue to become millionaires from everything they steal and NOBODY does anything to demand that these improper and unauthorized charges continue

Products used:
App

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2023

Thumbnail of user davidk128
Pennsylvania
3 reviews
2 helpful votes
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April 7th, 2015

The quality of most of their content is excellent, but often overpriced. I can get a lot of that stuff free, legally.

Date of experience: April 7, 2015

Thumbnail of user angelz4
Florida
3 reviews
7 helpful votes
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December 1st, 2014

Love it. No longer having to purchase full cd's is awesome. I cant remember the last CD that I happened to like all the songs on.

Date of experience: December 1, 2014

Thumbnail of user anthonyw38
Isle of Man
5 reviews
18 helpful votes
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August 29th, 2016

Professional tool to manage your apple devices.It can be used to store music, download music and many other useful functions

Date of experience: August 29, 2016

Thumbnail of user cnauirs
Honduras
7 reviews
8 helpful votes
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February 15th, 2016

I can usually buy the song I like. Wish they could be less apple centric as I use multiple devices and my music only syncs with apple stuff

Date of experience: February 15, 2016

Thumbnail of user lisal92
Alabama
3 reviews
7 helpful votes
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September 7th, 2015

I have purchased over a 100 songs on I tunes. It is easy to use and understand. I recommend this site to anyone looking to download music.

Date of experience: September 7, 2015

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