• iTunes

iTunes

Is this your business?
Write a Review

Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

download music (12)
Thumbnail of user jamesv43
Florida
5 reviews
40 helpful votes
  • Send Message
February 4th, 2016

I really have nothing bad to say about them. I buy my tunes and pay. Its been now 6 years. I still buy and will continue to buy from them

Thumbnail of user kendrai1
Philippines
4 reviews
55 helpful votes
  • Send Message
October 15th, 2014

I love iTunes. I come to the site to download music. Plus, it has the most amazing freebies with the iTunes gifts and gift cards.

Thumbnail of user pedroc16
Michigan
4 reviews
3 helpful votes
  • Send Message
March 6th, 2015

It's a great product, but I wish the code could be sent to me by email. Nevertheless, it's a great product!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakoww
3 reviews
1 helpful vote
  • Send Message
April 25th, 2017

The best and safest website to get a music, I am artist too and I really appriciate when someone buy a song instead of torrent it.

Thumbnail of user davinaf
Florida
5 reviews
6 helpful votes
  • Send Message
June 15th, 2015

I love this site but why not reward the people who spend a lot of money like giving free movies or music as an incentive?

Thumbnail of user glennl183
Texas
3 reviews
0 helpful votes
  • Send Message
December 20th, 2021

I really like downloading with them, although their page has quite a few inbound and outbound network speed problems.

Service
Value
Quality
Thumbnail of user aliciah26
GB
4 reviews
7 helpful votes
  • Send Message
January 22nd, 2017

You always get great music for a cheap price and it's so simple to use, you'll never be bored of it.

Thumbnail of user maryt59
Illinois
3 reviews
2 helpful votes
  • Send Message
October 28th, 2014

The website can be somewhat messed up sometimes - but overall it's pretty easy to sort through and find what am looking for.

Thumbnail of user kellyw35
Arizona
3 reviews
5 helpful votes
  • Send Message
July 27th, 2014

You've got to love iTunes. Where else can you legally find all the music in the world to be synced across all your devices?

Thumbnail of user mathias257
Poland
1 review
0 helpful votes
  • Send Message
January 18th, 2021

I never let my subscription end at iTunes because that is where I get all the classical music I want effortlessly.

Thumbnail of user stionowt
Turkey
1 review
0 helpful votes
  • Send Message
January 18th, 2021

I never let my subscription end at iTunes because that is where I get all the classical music I want effortlessly.

Thumbnail of user rosiew71
Ukraine
3 reviews
0 helpful votes
  • Send Message
October 25th, 2021

I love this service it has the most popular items. I usee it more than 5 years and ant this app is the top.

Thumbnail of user tomp37
North Carolina
27 reviews
16 helpful votes
  • Send Message
June 4th, 2015

Check out itunes for your music, plus my music is on itunes tomie pike, thanks for checking out my music on tomiepike.com

Thumbnail of user hermanv6
Belgium
5 reviews
4 helpful votes
  • Send Message
February 27th, 2017

And what is even nicer is that you can share it with your family. That way it is even beter. Love it

Thumbnail of user bobb701
France
5 reviews
3 helpful votes
  • Send Message
May 6th, 2015

This is an excellent Apple service. It provides good music, and lots of choices. I especially like downloading Rhianna myself.

Thumbnail of user jeremitha
California
2 reviews
5 helpful votes
  • Send Message
February 5th, 2016

Hey guys! Can't figure out how to upload video on my ipad cause using it within just 1 month. Please answer asap. Thanks

Thumbnail of user nadymonroe
India
1 review
1 helpful vote
  • Send Message
September 10th, 2023

Its slow, it rarely works, music store is glitchy, itunes store doesnt open, sometimes it doesnt detect devices

Service
Value
Shipping
Returns
Quality
Thumbnail of user danl51
California
4 reviews
1 helpful vote
  • Send Message
March 12th, 2015

Can be used for purchase in US iTunes Store anywhere in the world.
I'd tried it in Europe, Japan and Hong Kong

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristim7
Texas
5 reviews
14 helpful votes
  • Send Message
January 18th, 2015

I have an easy and smooth experience shopping with iTunes. I think they are doing a great job.

Thumbnail of user coronadom1
Peru
1 review
0 helpful votes
  • Send Message
January 4th, 2023

Here I leave a negative comment on the use of Itunes for which all my family and all friends and neighbors decided to stop using this iPhone tool and the use of these cell phones in general. It turns out that in this 2022 several people began to play online Poker-WSOP, we were a total of 22 people who played online. Very entertaining game besides having fun and showing our skills for this game. On July 11 and 31,2022, I was charged for the purchase of supposed tokens to play, in total they made 4 improper charges, a total of a little less than $100. They also began to charge my family and friends without authorization. I NEVER bought those tokens and I didn't give them authorization either (I was supposed to authorize with my ID-or the identification of my fingerprint in purchases) and I NEVER did the same thing with my family and friends. I made a formal claim for reimbursement in the Itunes claims option and they only recognized one refund and not the other 3 improper and unauthorized charges. Knowing that they had recognized a return with the same characteristics, I looked in the purchase section and it turned out that iTunes had removed those purchases from my cell phone and I suppose it was so that I would NOT use them as an example to demand the rest of returns. The same thing happened with my family and friends and neighbors. I wrote to the online poker game-WSOP and they tried as much as possible to return any improper charges but they concluded that it was an iTunes problem because they charge without their knowledge and they manage them. I have that in writing from the WSOP online game. What a pity that Itunes DOES NOT CARE about its customers, about its consumers, for providing a good service to those who consume its products. My family, friends and neighbors have stopped using these devices and for months we have preferred Androids on which I can consume whatever I want but I must enter my payment and authorize any purchase. Itunes steals money from me and if it does it with millions of people without them claiming or expressing it or saying anything, they continue to become millionaires from everything they steal and NOBODY does anything to demand that these improper and unauthorized charges continue

Products used:
App

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenb26
Florida
3 reviews
7 helpful votes
  • Send Message
March 19th, 2015

Always impressed by ITunes and the amount of things they are continuously adding to the site.

Thumbnail of user peterl99
Germany
69 reviews
484 helpful votes
  • Send Message
November 2nd, 2015

The set up is really complicated. Still, it is a service I will always use. THX Apple.com!

Thumbnail of user shrutis6
India
11 reviews
135 helpful votes
  • Send Message
February 11th, 2016

* Terrible sound quality
* Non-intuitive interface
* Missing features (Coverflow, folders open in new window, etc)
* No easy downgrade procedure

Thumbnail of user joshk41
Ohio
12 reviews
70 helpful votes
  • Send Message
August 19th, 2015

Whatever you can think of, it's there! Quality is also a plus! Huge plus!

Thumbnail of user lizw23
New Hampshire
3 reviews
1 helpful vote
  • Send Message
June 30th, 2015

I do like iTunes, but I find big gaps in some of their selections.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

https://t.co/jw2s2L0RLt

How do I know I can trust these reviews about iTunes?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about iTunes?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business