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iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
1
iTunes product 0
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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Reviews that mention popular keywords

download music (12)
Thumbnail of user joyleenb
Joyleen B.
Philippines
2 reviews
4 helpful votes
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“Excellent!”
June 6th, 2014

Excellent! New music albums and videos are featured everyday!

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Helpful  (1)
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Jessica B.
Florida
2 reviews
1 helpful vote
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“I am grateful”
October 29th, 2016

I love music and iTunes helps me to get all new albums of my favourite singers. So thank you a lot)

Helpful  (0)
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tara d.
Canada
8 reviews
89 helpful votes
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“I love this website and have used it many times”
October 29th, 2014

I love this website and have used it many times. Very happy

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Value
Quality
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Jamie C.
Germany
4 reviews
438 helpful votes
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“I've been using iTunes for ages with no problems. Thumbs...”
November 2nd, 2014

I've been using iTunes for ages with no problems. Thumbs up from me.

Helpful  (1)
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Chase R.
Netherlands
5 reviews
0 helpful votes
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“Amazing!”
August 5th, 2016

Using iTunes for 2 years to buy my favorite songs and it never let me down in any way!

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Laura H.
Tennessee
2 reviews
11 helpful votes
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“Music lover”
February 16th, 2016

Have never gotten anything that Ive had any trouble with

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Miles L.
GB
6 reviews
15 helpful votes
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“So-so”
January 17th, 2016

The fact that it is so limited bothers me. Otherwise reliable use.

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Angus P.
GB
1 review
0 helpful votes
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“.”
January 18th, 2015

.

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74 reviews are not recommended

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