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iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
1
iTunes product 0
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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Reviews that mention popular keywords

download music (12)
Thumbnail of user charlottej7
Charlotte J.
Portugal
10 reviews
10 helpful votes
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“Love itunes”
March 11th, 2016

Just got my first iPhone and buying all my music online rocks! Love it:-)

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Jakwannai W.
Texas
10 reviews
6 helpful votes
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“I love iTunes!”
April 6th, 2015

I love iTunes especially since I can access it on my phone and computer

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Bellina K.
California
6 reviews
2 helpful votes
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“Too complicated to use”
January 26th, 2016

I cant wrap my head around this bull$#*!. Why cant it be easy?!?

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Wallace G.
Canada
4 reviews
6 helpful votes
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“Simple, convenient”
March 27th, 2016

Most of my music I buy on itunes even though I use android!

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Liam C.
Kenya
43 reviews
1 helpful vote
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“Very bad”
August 26th, 2016

Poor poor interface. Apple should fix this instead of trying to buy Tidal

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Marcel M.
Netherlands
6 reviews
11 helpful votes
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“Sometimes tricky but really cool”
November 16th, 2015

I use iTunes to sync my music. It is sometimes a bit tricky but I still love it.

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ABRAR F.
Canada
4 reviews
4 helpful votes
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“Excellent”
April 25th, 2016

Its great for huge fan of music listeners. Its expensive but worthy

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Jeff A.
District of Columbia
2 reviews
0 helpful votes
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“Music is my Life”
September 9th, 2016

I found the one. Easy to use and they all have the great music to download.

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Sam S.
California
2 reviews
7 helpful votes
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“I love my iTunes”
May 21st, 2014

I love my iTunes. I use it to manage all of my music, for work and for sports.

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komdas B.
California
2 reviews
0 helpful votes
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“Very nice, complete system”
April 24th, 2015

I have used it for over 20 years?
I think it just perfect for everything

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Silverberg B.
IR
2 reviews
1 helpful vote
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“Best Music”
September 23rd, 2015

I would like to write for iTunes, I like iTunes, Like my old friend. :)

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Amymarie D.
New York
5 reviews
20 helpful votes
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“Music”
September 27th, 2016

I haven't had to many issues with iTunes only with the dowloads from each advice

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Phil J.
District of Columbia
10 reviews
11 helpful votes
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“I love it!”
October 15th, 2015

Hey, can you live without music? I - can't. So, it's the best site

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Kenneth K.
GB
5 reviews
3 helpful votes
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“Quite poor.”
June 7th, 2015

The endless updates. Only one iphone can be connected.

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David D.
India
2 reviews
3 helpful votes
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“Excellent”
May 13th, 2015

Excellent Excellent Excellent Excellent Excellent... :)

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Felicia H.
Florida
5 reviews
4 helpful votes
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“Not entirely what i was expecting”
April 30th, 2015

Itunes leaves me wanting more a better way to organize my music for once.

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Hawkeyes H.
Pennsylvania
11 reviews
15 helpful votes
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“You know it's Apple”
November 30th, 2015

Title says it all. I'm not a Apple person but I do enjoy itunes

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Mar M.
GB
4 reviews
5 helpful votes
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“Very good”
August 26th, 2016

I have been using it for 10 years now, really good!

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Sharon L.
Missouri
7 reviews
10 helpful votes
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“Quick and Easy”
November 19th, 2015

They have a tremendous selection, and downloading is super easy.

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Zach O.
Canada
2 reviews
2 helpful votes
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“Just not a fan of apples practices”
September 14th, 2015

Itunes is probably the least sketchy of their services, but apple sucks.

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Ingeborg K.
Hong Kong
4 reviews
0 helpful votes
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“Good”
October 15th, 2016

Just like iTunes great to sort out your music collection

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david s.
GB
3 reviews
0 helpful votes
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“Great”
September 24th, 2016

Just like iTunes great to sort out your music collection

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roger K.
India
15 reviews
52 helpful votes
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“Best place to legally download music, movies, and tv...”
July 16th, 2014

Best place to legally download music, movies, and tv shows.

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Laura S.
Virginia
5 reviews
19 helpful votes
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“Great place to buy new music and movies”
July 4th, 2014

Great place to buy new music and movies. Can't ask for more!

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George B.
Arkansas
3 reviews
11 helpful votes
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“I like Itunes although it's podcast section is hard...”
May 24th, 2014

I like Itunes although it's podcast section is hard to navigate.

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74 reviews are not recommended

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