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iTunes

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Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iTunes most frequently mention apple product problems. iTunes ranks 2nd among Downloads sites.

  • Service
    25
  • Value
    24
  • Returns
    12
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
1
iTunes product 0
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How would you rate iTunes?
Top Positive Review

“The best product around”

Roberto M.
5/24/16

Great selection, reliable and customer friendly. ITunes has the selection I'm looking for plus insightful samples of new music that would be in-line with my taste. The money in my account is well managed, there are no hidden fees or mysterious costs to worry about.

Top Critical Review

“Bugs not rectified. Purchases disappear after download or don't download.”

John M.
4/30/24

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

Reviews (257)

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Reviews that mention popular keywords

download music (12)
Thumbnail of user jessicab183
Jessica B.
Florida
2 reviews
1 helpful vote
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“I am grateful”
October 29th, 2016

I love music and iTunes helps me to get all new albums of my favourite singers. So thank you a lot)

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Helpful  (0)
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tara d.
Canada
8 reviews
89 helpful votes
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“I love this website and have used it many times”
October 29th, 2014

I love this website and have used it many times. Very happy

Service
Value
Quality
Helpful  (1)
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Thumbnail of user hawkeyesh
Hawkeyes H.
Pennsylvania
11 reviews
15 helpful votes
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“You know it's Apple”
November 30th, 2015

Title says it all. I'm not a Apple person but I do enjoy itunes

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Sharon L.
Missouri
7 reviews
10 helpful votes
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“Quick and Easy”
November 19th, 2015

They have a tremendous selection, and downloading is super easy.

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Chase R.
Netherlands
5 reviews
0 helpful votes
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“Amazing!”
August 5th, 2016

Using iTunes for 2 years to buy my favorite songs and it never let me down in any way!

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Zach O.
Canada
2 reviews
2 helpful votes
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“Just not a fan of apples practices”
September 14th, 2015

Itunes is probably the least sketchy of their services, but apple sucks.

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Kenneth K.
GB
5 reviews
3 helpful votes
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“Quite poor.”
June 7th, 2015

The endless updates. Only one iphone can be connected.

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Angus P.
GB
1 review
0 helpful votes
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“.”
January 18th, 2015

.

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74 reviews are not recommended

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