JEGS

Worst site to order don't order from this site i order 3 different packages never got even one of them
Called like one or two weeks after not getting the package said it was delivered never even got it they tried to find out what happened fed ex called me apologizing and telling me to call back the company to get my refund or get a replacement got sick for a bit tried calling them back when i got better said they could do nothing about it would not ever order from this site again worst experience ever DONT ORDER FROM JEGS only site that i did not get my order from every other site ive ordered ive got my stuff except from this one and before i even told jegs about it i also sent fed ex a message saying that i never recived my package

I called to get help installing a part that had no instructions on install and they had no diagram either at Jegs but he would have the team that did call and or email me the next day. The part I ordered also came with hardware that didn't fit the item it was included with and I had to grab hardware leftover from other builds to make it work. Weeks have gone by and no call or email. The only email I have gotten is the Jegs email x 2 now wanting a review but it isn't a review if you only want the review as good, that is called promotion. If Jegs wants us to contact them to avoid the bad review then it isn't a review. I wasn't going to rate them as I typically don't like negativity and just let it ride until I got another email asking for a review. I now lately think it is negative to hide bad experiences from others that are looking to get an item which may experience the same thing. Also if you couldn't call me or email me back when you said you would, why would I write you or call again for a problem I had to figure out by trial and error and don't need help anymore? That would waste more time than this review already has. That was my experience and I bought 5 items in 2 days.

I ordered a simple face shield that I needed for an upcoming driving event. Website showed product in stock and available to ship within 24 hours. As soon as I placed order, it showed as backordered. No way to cancel the order through the web site. Tried calling and could not get through. Two days later I got an email informing that product would ship in 3 weeks. Too late for my needs. I requested to cancel order via return email to customer service and tried to follow up with a phone call. No response to email and gave up after 40 minute hold on phone. Four weeks later I receive email statng that item is ready to ship. I reply by cancelling order via email, again and asking for a response within 24 hours. No response. I now have the item and the online return would force me to pay the shipping both ways which costs more than the value of the refund. I opened a dispute with PayPal who dismissed my claim with no explanation. Still no reponse from JEGS. Fortunately, this was not a high value purchase. I had purchased from them in the past with no issues. Something has gone terribly wrong with them. I would steer clear.

First and foremost, I am not "returning" or "exchanging" a product that I ordered, I'm sending back what they sent me because they sent the incorrect part. The return policy shouldn't apply here. Then, on top of that, I have to pay for their mistake by covering the shipping? Won't be doing business with them again.

I ordered two tires for my project, went to mount them and noticed they were two different size tires (labeled the same, but one tire was labeled incorrectly). Called and waited forever help, was told that it was outside fo the 60-day return window... but when I purchased their policy was still 6-months. IN OTHERWORDS THEY WERE GOING TO STICK ME WITH THE BILL FOR SENDING ME THE WRONG TIRE. Called again and got another person, and they honored the return policy. But then, even though they were the ones that sent me the wrong tire, THEY MADE ME PAY TO SHIP THE TIRE BACK.

I ordered the door lock buttons for my 4 door F150. I paid for 4 lock buttons in total but only got 2 about a week later. I called and explained that I ordered and paid for 4 of them and only got 2. I waited patiently for another 2 weeks and still did not get the door buttons for the other two doors in my truck. I called again and explained what happened and was told they would ship them out. Now 3 weeks after that second phone call I still have not gotten my door lock buttons. I am done being patient and decided to leave this review of my honest experience with Jegs. Never again will I order from them. The problem is now I can not find any vendor that has the same version of my door lock buttons. I will have to order all 4 door lock buttons again to get some that match.

Update: I did finally get the other half of my order and an apology with an explanation. After getting the apology and my door locks I decided to change my 1 star rating to a 3 star rating because sometimes things can happen in business. I do feel that they care and they did follow through and made sure I got what I paid for.

Ordered by customer service rep a standard clutch for our 60s 327 chevy. Shipping delivery changed 2 times, but that's life. Upon arrival turns out the part number was for the 11 inch not the standard 10.5, multiple phone calls to correct, Mcleod factory confirms the 11 inch is NOT standard, but the 10.5 is, so ordered the corrected one, upon attempting to get the RMA for wrong return, they would not pay shipping return, and would not provide a RMA, so left with the clutch, absolutely ridiculous, but no problem for me, as of the 17 cars i own this was my last order, JEGS provided no options to correct the problem, no possible solution, nothing, just "we're sorry"... summit, and lopers we will be buying from you in the future of our fleet of performance cars.
PS, this was the second such issue the first was on a set of spark plug wires, where again the wrong ones were sent, and return processing poor at best. I get I am only one of many ordering, but this "one" person is now going elsewhere for parts.
Respectfully submitted

I decided to upgrade my spark plugs I figured it couldn't hurt so I use these guys and I'm happy I did so. I received my order in four days and had them installed at my local mechanic in no time.

ORDERED DISC BRAKE KIT EMERGENCY CABLES WRONG CALLED TALKED TO THE TECH SENT REPLACMENT I HAD TO PAY FOR PART AND SHIPPING SAID WHEN GET THE PART CALL AND WOULD SEND ME A RETURN LABLE FOR OTHER CABLE, ALSO THIS CABLE I RECIEVED IS WRONG,,, NOW BEEN TRYING TO CALL FOR OVER A WEEK NOW,,, PHONE NUMBER *******545 IS A WRONG NUMBER THEY HAVE ON WEB SITE WHATS UP JEG MAYBE GOING OUT BUSINESS... BEWARE...

This place is so ridiculous I can't imagine why people shop here. I tried buying heads for my Ford 351w engine. I had to call because the info on the site is so messed up. A "technician" tried to help. I told them my application and they tried to get me to buy a head for a 300 straight six engine. Really? Well this is what the site also tried to do which is why I called. I explained that I have a v8 and that's a straight 6. Then the tech go testy with me and said the computer says it fits. I said no it doesn't. He said well fitting the right heads is too technical for most people to get which is why he has a job. Oh, cool, I guess I should bow to your infinite wisdom. Maybe some extra gasket sealer I can put a head on one side of my engine. Shaking my head and to make sure I wasn't crazy I said cool, can you tell me what gasket to use. He did much better this time and recommended one for a 460. Well it won't fit but at least it has 8 cylinder holes. Of course the head only has 6. I gave up. Don't try to buy stuff from people that only list parts with no knowledge at all. If you can't tell the difference between a v8 and a straight 6 you shouldn't sell parts. Also none of their products list enough info to make a decision yourself.

I cannot stress this enough about how horrible this company has done business. I live in Uvalde Texas and I ordered a rear differential for my Ram pickup truck. I paid roughly $1,800, a week later still no differential or refund. Tracking my package has been the most difficult obstacle in this process. Mind you, I'm a Transmission Powerline Lineman and I've done and been through a lot. With that being said, I've been on the phone with them multiple times in the past 4 days. My order was scheduled to be delivered yesterday Friday May 28 and it's already Saturday and still nothing. I've contacted them again after not being able to track anything with the faulty tracking number and they said my package was in San Antonio Texas, About 86 miles from me and that it's been out for delivery twice in 24 hours. That's all I've gotten since. No package and a dumbfound explanation about my package. I don't like how they are coming at me with a (it's more of your problem not ours) attitude. As a future potentially big customer I refuse to ever shop or recommend Jegs again. DO NOT BUY FROM JEGS. You will be very disappointed and may lose your investments.

As stated in the title, long story short, I received a defected brake caliper, contacted them, got a return label right away.

I purchased from Jegs hydraulic press and come in shipping only one box second bax wass missing After many photos emails the approval return item I paid 140 I received 112 shipping was missing

I ordered a set of suare port small block chevy headers. They sent me oval ports. Called them and after 45 min finally got thru to customer service. They made me pay for the return shipping to exchange for another set. When the replacement headers come in they were also oval port. Spent another 30 min. Waiting to get thru to them and told them that they sent me oval ports again and the do not match the description on their website,I sent them pictures of the headers and they confirmed that they didn't match the description so I shipped them back and a week later they issued me a partial refund shorted me $36.00 I called them back and again took 35 min to get thru and they told me I was responsible for the tax and a processing fee. Not to mention this cost me 3 weeks of time. I ordered a set from Summit racing and they were much better quality and had no fitment issues. I highly recommend do not do business with Jegs they will more than likely screw you over. I rate them at a zero but to process this review you have to select at least one star. I WILL NEVER ORDER FROM THEM AGAIN!

I purchased a fender for my 72' C10. Paid $280 which included $109 shipping. Received an email stating I will receive tracking information within 24 hours. Nope! Not 24 hours, not 120 hours. I called FedEx as they were the shipping company, they referred me to R&L who referred me to Sonic Transport. 3 shipping companies later, Sonic told me I needed to be home to receive the delivery. I told them I could leave work or take a day off and if I needed to change the delivery address I would have to go through Jegs and have Jegs email me the approved address change and Sonic would delivery to the new address. When I contacted Jegs and listened to the add on the phone "get ready for exceptional customer service " I thought this will be easy, nope! Jegs said I could not nor could they change the delivery address per their policy. WTF. If your ad, catalog or website would have said I needed to be home to receive the package I would have shipped it to my work. In the end Sonic Transfer said I would have to come to their dock and pick it up. I have 8 pre 72' cars and truck and I will never buy from Jegs or support anything with their name on it. I also a weekend drag racing hobbyist that will spread the word.

Get free shipping over $199 NOT! Receive $100 off your next order, NOT! I'm done shopping at this place, you lost a good customer because of your lies. GOOD RIDDANCE!

Called and placed an order with a sales person for a will call pick up at thier warehouse for a distributor and a voltage regulator. Summit racing had the same regulator for $33.99, jegs price was $77.99 so i ask about price matching it and sales rep said yes they do and would price match it. He gave me a total on my order with price matching i paid for it over the phone he gave me a con. # then drove over an hr one way to pick my order up at the their warehouse. I get there and guy inside at will call couldnt find my order for about 30 min. Then when he did find it he said there was an issue with price matching the regulator and that they couldnt do it but could sell it to me for $60.00 if i still wanted it, which i needed it so i went ahead and paid the extra for it at that point ive been there for over an hour. Then i get home and then the distributor was missing parts and looks like someone has already had it and returned it and it doesnt even look like the one online that i paid for and it wont fit. So i call customer service and theyre not in on the weekend so have to wait till monday morning to contact them and they tell me they cant do anything about the price mating because that was to low of a price to sell it for and that summit racing must have a misprint online on their price. Then on the distributor theyre gonna send me another one and charge me for it and i have to send defective one back and wait on the refund on that one. Very $#*!ty way of doing business and customer service. Shouldve just went to summit racing.