JEGS

Spend thousands with them every year - have a product fail 2nd time it's used and was told to pound sand. Will never buy from them again

I just hung up on an unending string of bad tunes. Waiting for someone to answer the phone and take my $1500. Guess I'll find someone who wants it.

Sent me something I could have gotten at ace hardware. Package is not from vendor, got had... Do not trust this website or people.

Once ordered they forget you and if you call them it's useless since employees are trained to spend lots of time on phone doing nothing.

I bought Speedmaster pce305 1017 pistons, first they sold me the wrong rings. Then they sold me rings that I just found out they were also wrong after I thought I had made a mistake gapping rings. They never mentioned about a oil support ring, so I thought I screwed them up. They sold me another set of rings and they didn't fit. After a year of trying to get rings for the piston, and after 3 sets of wrong rings, I found out they can't get rings for the pistons and told me they are not being made any more. While waiting for rings, I called Jegs and asked about other parts I ordered and was waiting for. They said they made a mistake, that they put on a Fed ex truck to Florida instead of Winnipeg, Canada. From sending me 3 sets of wrong rings, which I still don't have rings that will fit and shipping to wrong Country and having me have to find rings and not taking back pistons. They sold me pistons that they won't give me back because they say it's over the time to get my money back. The time has been their fault and their stupidity. I get probably 2 emails a day for parts and advertisements and I will never buy from them again because of stupidity, bad tech suggestions and money they think I have to throw away. I suggest that other buyers for parts don't make the same mistake as me to buy anything from F#?*<^>@ JEGS

I ordered my spider headlights 33 days later still no headlights. I've tried to contact them without success so I will never order from them again.

Invoice ************** June 11th ordered part emailed them twice 2 weeks later no response now June 28 th nothing

Sent me the wrong hood and now wants to charge me to return it that's bull$#*!. I will never order from them again.

Just got my new welding cart came messed up and mangled. Now they want me to go buy a new Box to put it in to return it.

Unbelievable service! Keep giving the same excuse! Jan 10th! I ordered my shocks! Still no ETA for shipping! No tracking number no nothing!
UNREAL!

I bought a tci th350 4x4 maximizer transmission in march of this
Year and i recently got the transmission installed in the truck last month and I've reached out multiple times because the detent for the rooster comb is broke and was broke befor I installed it I spent alot of money to get what I thought was a good heavy duty transmission I had high hopes for this i was told these things can happen in transit so I gave them the benefit of the doubt and drained the fluid dropped the pan and saw that the detent for the rooster comb is broke the roller didnt just fall off its completely broke the detent that selects the gears is broke and thats why the roller wont stay on ive searched for that detent and i cant find one nor should i have to be looking for parts for a brand new transmission worst place to order from and of course when I call to start a return they say my warranty was only 30 days and it's up DO NOT ORDER FROM JEGS THEY NEED TO JUST CLOSE THERE DOORS

I got a power steering box that was not as described will not fit jegs will do nothing about it. Lost $560.00

You cannot get these oeople on the phone PERIOD! So don't even waste your time like I had to. Look elsewher for your purchase! You've Been Warned

Simple question. Extremely rude customer service. Imagine what happens if there's a problem. Take your money where it's appreciated.

On December 4 2020 I purchased products from their website, prior to the order their site showed that they had four of the items I was interested in purchasing in stock. I need only two so I proceeded with the order. After committing to the order I checked the website and it now showed two in stock so it looked like the two I ordered were committed to me. Soon after the order I received an invoice saying paid in full and the status as shipped, all was good so I thought. About 3 weeks after the order was placed I received an email that it would be mid February before the items could be shipped as they were on back order? How could that be if they were shipped already as per the invoice? So I started sending emails to the customer service department inquiring what was going on and getting no response I started with the phone calls. Many many calls later and literally hours on hold I finally talked to a human and they gave me an update. The update was they had no Idea when I would see my products, gee thanks for great information guys! Since that call I have again sent many unanswered emails and again have spent hours again on hold waiting for someone to answer but have yet to make contact. It is now been four and a half months they have had $1200 of my money and I have nothing in return and cant even make contact with some one to get my money back. This is a case of FALSE advertising and borderline THEFT, they advertised they had products when they didn't and took money for them and are not responding when asked for information. I will never purchase anything from these crooks again and would advise others to do the same. I have to say this is the worst and most unprofessional experience I have ever had in purchasing anything in my life! STAY AWAY!

My dealings with this company has to be one of the worst experiences I've ever had ordering parts. In March I ordered Powerstop brakes for my vehicle which were on back-order and wouldn't be delivered until May 15,2023. In March, I reviewed notification the delivery on the system, mentioned above, would be further delayed until the end of May. I immediately checked their website for a comparable brake system which could ve delivered in a much more timely manner. I found a brake set from R1 Concepts that was promised to be shipped on March 26th, according to the checkout on their website. Around May 1st, I was notified via email that the new brakr order would now be delayed until the end of July. I called customer service who explained that the manufacturers are having a difficult time keeping up with demand and that there was nothing they could do to.expediate the process, offer an alternative or an upgraded brake kit for my European sports sedan. They sent me an email but without the barcode. It had to be printed put and since I was on the road, I had no choice but to drive 30 mi uses out of my way to find a FedEx store that could print out my forwarded email.
Shortly thereafter, I went to well known caparts chain store to see if they had a quality brake system I could purchase and take possession of immediately or within the next few days. I couldn't believe it when they said they could take delivery of the initial Powerstop Brake system, I initially ordered.from Jegs, in 3 days.
I will.never deal with Jegs again.