• JemJem

JemJem

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Overview

JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Deceptive and unethical cheaters - They will send you a cheaper alternative to what they list”

Ken F.
3/14/24

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Reviews (165)

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customer service (24)
Thumbnail of user kristins497
California
1 review
0 helpful votes
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June 17th, 2020

Shipping was pretty fast and device was in top shape. I actually needed an additional tablet to aid my marketing services and the tablet has served me well so far.

Thumbnail of user rodrigof45
Brazil
1 review
0 helpful votes
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February 12th, 2019
Verified purchase

Bought 2 itens at JemJem (iPad and iPhone).
Very satisfied no the iPad purchase, works great and excellent condition.
It came missing the slot card, but once claimed JemJem fastly shipped to me the missing part. Great and Job from JemJem.
On the iphone purchase, big disappointment, I cannot say the same, it was bought under EXCELLENT CONDITION but the battery is dead.
After Full charge, few minutes of use it turns off, very disappointing... wish it was advised earlier about this issue.
Thanks,
Rodrigo Fernandes.

Thumbnail of user loosf
Florida
1 review
2 helpful votes
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June 20th, 2017
Verified purchase

IPad is having issues only had for 30 days. Screen goes fuzzy and apps won't function. Will be call company tomorrow to find out how we shipba k to receive a refund.

Thumbnail of user pedrot63
Virginia
1 review
0 helpful votes
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December 25th, 2021

It was a good buy. I'm someone who doesn't have high expectations so I don't get disappointed but I got more than I expected. MacBook is super clean and works flawlessly.

Tip for consumers:
Super clean Macbook. Works perfectly, battery is in the best possible shape.

Products used:
MacBook

Service
Value
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Quality
Thumbnail of user alanp81
Alabama
1 review
1 helpful vote
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June 20th, 2017
Verified purchase

Disappointed my ipad came with a defective headpgone jack. However, customer service has been good on an exchange or fix. They were gonna look at it before an exchange.

Thumbnail of user sarahh253
Pennsylvania
1 review
1 helpful vote
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June 20th, 2017
Verified purchase

My purchase got here on time and when I needed to return it for my fault ordering the wrong product, it was a timely refund and process. Would recommend!

Thumbnail of user andyw141
New Jersey
1 review
0 helpful votes
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February 17th, 2019

I bought an IPad from them and everything went smooth. Product was in good shape upon arrival till date. Shipping was fast while the customer service was good too.

Thumbnail of user bartg11
Arizona
1 review
3 helpful votes
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June 20th, 2017
Verified purchase

I purchased a refurbished Apple MacBook Pro that JemJem listed as having an nVidia discrete video card. After completing the purchase, I researched the model number listed, and it did NOT have the nVidia video card, and none this model ever did! I went back to JemJem's website and noticed that they listed ALL of the MacBook Pros with nVidia cards.

After spending the better part of a morning to reach a person at the phone number that JemJem listed for customer service, I was lucky enough to get my order cancelled.

I also let the CS rep know that all of the 15" MacBook Pro listings incorrectly listed 'dual NVIDIA graphic processors'. But 4 weeks later, nothing has changed, no corrections have been made to these blatant errors.

Thumbnail of user philiph158
South Carolina
1 review
0 helpful votes
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November 29th, 2019

I got on here to buy an apple laptop but i ended up buying a laptop and an Iphone 8 plus. The phone was very clean but the laptop had one or two minor scratch behind. Both are working fine.

Thumbnail of user donaldg485
Virginia
1 review
0 helpful votes
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December 5th, 2021

IPhone 11 came without a single crack, it was spotless. Phone is fully functional with excellent battery and camera. Battery health was 95% which was good for me.

Tip for consumers:
IPhone was in an excellent condition.

Products used:
IPhone 11

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Value
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Thumbnail of user amyb183
Wisconsin
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

Fast and friendly service. Great product at a low price. My child with Cerebral Palsy had broke his old one. We found the exact refurbished one on JemJem for a great price!

Thumbnail of user edwardc854
Pennsylvania
1 review
0 helpful votes
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January 4th, 2022

I purchased a Ipad, however they end me a defective one. Many times to attempt to fix the issue finally they said, are not able to refund the money because 90 days of guarantee expire.

Service
Value
Shipping
Returns
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Thumbnail of user trebiang
New York
1 review
10 helpful votes
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June 12th, 2020

There is no much difference between the IPhone 7 I bought here and a new IPhone 7. Not even a single scratch and everything works well. I'll do more business with them in the future.

Thumbnail of user uthabilev
Virginia
1 review
2 helpful votes
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September 7th, 2018

If you're looking for a good experience with their delivery WRONG SHOP! They promise a magical 1 day delivery... 8 days later and I'm still being left to hang dry

Thumbnail of user robino41
Connecticut
1 review
1 helpful vote
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March 5th, 2019
Verified purchase

Easy site to navigate and quick delivery. Great customer service with follow up. Highly recommend this site. This was my second time ordering from the site.

Thumbnail of user wendyi35
Ohio
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Thank you. With jemjem I was able to get a iPad for my husband and myself. Low payments and low interest rates. Easy pay app. Would recommend jemjem to anyone.

Thumbnail of user amandad219
Massachusetts
1 review
1 helpful vote
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January 9th, 2019

I placed an order through walmart.com for my sisters Christmas gift with them seeing the reviews they had I thought everything would be fine. I ordered and Ipad mini, It got here in time and then when I opened the box and turned it on the screen had been malfunctioning. So I did not freak out or anything I just called there support team. I spoke with a guy he sent me a label and I sent it in the mail on December 22nd. I talked to him asking for a replacement and he said when it came they would send out a new one. I called them yesterday still having not received a replacement. Even then I was understanding because the holidays I knew everything was backed up. They said I would receive and email that day and I did. But it was a refund of the money which I had stated was not what I wanted. So I called today and the girl on the phone was nice in the beginning. I explained to her they should have called me to give me a decision. She said they had none in stock. I told her I wanted to speak to a supervisor seeing I am in customer service industry as a manager myself. She put me on hold came back on the phone after 10 minutes and was saying hello so I said hello back like 3 more times and then said I know you can hear me and she hung up on me. I tried to call back and they are now not answering my calls. I will never deal with this company again they are completely unprofessional and rude. Stay clear of them!

Thumbnail of user natashas117
Ohio
1 review
0 helpful votes
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February 25th, 2019

Just received the Ipad i ordered from this Company today and everything looks good. Ipad was exactly as described. A friend recommended them so i gave them a try and they didn't disappoint.

Thumbnail of user krisn23
New York
1 review
0 helpful votes
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August 2nd, 2017

IPhone 6 I bought from jemjem is the best one i bought online. Price was great condition was great. Free shipping and got shipment in 2 days. Highly recommended.

Thumbnail of user mohannads
California
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

When I installed H2O SIM on my phone I found that the time of starting the service is the day you shipped out the SIM card. This card must be activated by used and not by seller, sometimes it is possible that I need this SIM for future use.

Thumbnail of user raquelm234
Canada
2 reviews
2 helpful votes
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October 5th, 2020

I got this computer through best buy but sold by JEM JEM (honestly I dont know why Best Buy is even connnected to this portal because in the end you never deal with best buy customer services, this was the 2nd computer I bought like this), Any how, they sent me the wrong computer (a way $#*!tier one), Then I sent it back and a week later, I saw it had been received on sept 28th and it was now oct 5th and hadnt gotten by refund. Contacted them and they started their email by this: ccording to tracking, I show that it will be delivered on 09/28/2020. Great, so apparently it shows it will be delivered last week. (I sent them the screen shot of the reception of the package and theres even the name of the guy who signed it off) so well. Im still waiting for them to give me my money back. But that just shows how much they are not paying attention nor care...

Thumbnail of user chrissyl28
Wisconsin
1 review
0 helpful votes
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September 6th, 2021

Omg. So horrible of an ipad this is the second one I had received; I purchased off of Best Buy and I was really looking forward to this ipad because it was 250 DOLLARS! But no. The first one I received was so horrible it would just shut off randomly and when I tried to turn it back on it'll say dead. With my second one it works more than the last one but it's some things on the ipad that just aren't even worth the money I SPENT! The battery is horrible on this one also, ipad gets super hot, glitches sometimes and so much more I could write about! PURCHASE SOMEWHERE ELSE!

Thumbnail of user wendyc338
Virginia
1 review
0 helpful votes
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November 25th, 2019

I'm a frequent buyer of gadgets and I've saved a lots of bucks buying from them. Not because i love buying gadgets but because my business depends on gadgets. Their products have been good.

Thumbnail of user broderickb
New York
1 review
0 helpful votes
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June 23rd, 2017
Verified purchase

Would definitely recommend highly to family and friends and deserves repeat orders from me and my family, thanks for the cheap price and prompt delivery!

Thumbnail of user jovanh1
California
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

I got it in a reasonable time and it works well. I can't complain, and I am very pleased! I have only had it 4 days, I will review again if anything changes.

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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